Rated 4 out of 5 by BeHank Guarantee request not met
I had booked a king room on the club floor for this stay, which is what my reservation states, upon arrival, I was told there were no king rooms available and was given a double. Very disappointed I did not receive the room I had booked with guarantee.
December 4, 2013
Rated 4 out of 5 by nancy59 very comfortable room
we had a nice 4 day stay. Location was great~ across from shopping area and restaurants. Room was quite large with nice size bathroom. My only complaint was we had to go down to lobby early one morning because housekeeping didn't leave any extra soap or toilet paper in our room the day before and we ran out.
December 2, 2013
Rated 4 out of 5 by Sacking Nice Stay
Got to be a bit concerned when the staff has to post a notice in elevator asking children not to run in the halls. (Though that really questions the quality of adult supervision of the children).
Stayed over Thanksgiving. Almost always stay here when visiting family.
Convenient and quality staff.
December 1, 2013
Rated 5 out of 5 by Edward2 My review
Nice hotel and well priced in a good location
November 27, 2013
Rated 5 out of 5 by Bruce61 1st in comfort and amenities
Our preferred membership was recognized at check in which went very smoothly. Also I received a discount as an AARP member. Several chains do not offer.
The room provided plenty of space and comfort for both of us and the King bed was very comfortable. Nice pool and whirlpool. The bar area was comfortable with the added touch of the fireplace. Staff was a attentive. Would recommend Northbrook to others.
November 25, 2013
Rated 3 out of 5 by yogirocco Dirty Room
This may have been an isolated case as I have never had such an issue at this property before. There was a half empty pizza box under the wardrobe, hairs in the tub, a used bar of soap and white duvets with major stains. One the floor between the bed and nightstand was one long piece of used dental floss.
November 21, 2013
Rated 4 out of 5 by Upnorthlive Indoor pool was a treat
Indoor pool had great hours (0630a-1000p).
Only downside was had to walk across lobby to get to it.
Was surprised that the SPG lounge was not available to us as Gold Members - site specific? We spent 3 days at a Sheraton property in Oct in Pittsburgh, PA and the lounge was available to us. Very confusing.
November 20, 2013
Rated 5 out of 5 by XXXX Great place
Comfortable room, courteous staff, nice amenities, good location, located near major highway, free parking
November 3, 2013