Rated 2 out of 5 by Bluelake Not satisfactory
Very disappointed. After making a reservation on Monday for Wednesday night room with a king sized bed and confirming the reservation on Wednesday morning we arrived late to find no room with a king sized bed available. Every time I spoke to the hotel I informed them we would be arriving late. I was told there would be no problem with a late arrival. On our arrival at 10 PM we were told there was no room available with a king sized bed. I was not offered a discount from the rate I was quoted. The night staff was not the best.
August 27, 2013
Rated 2 out of 5 by DrNik Less than expected
After a long road trip the last thing I wanted to do was wait to check-in, 12 minutes. I'm assuming because there were at least 5 parties standing in line behind be that normal information was missed during check-in or rushed in conversation (SPG, lounge information, internet password, etc.). The next issue was dirty sheets. If I could, I would upload a pic, however, I'm not that tech savvy. Again, this is the last thing I wanted to deal with after a long ride and waiting so long for check-in. I called and there was a quick apology and some was sent up. At this time, I surely questioned if the room was cleaned thoroughly because the stain and material was very visible without pulling back the sheets. Lastly, to add insult to injury - as my partner was checking out, I walked up to him being chastised about having a cart and a wedding party having to carry down their luggage. Very unprofessional. It was the very same man who checked us in and who was aware of our wait and dirty sheets. He had nothing to say about the two prior situations. I wonder why he wasn't as verbal about the lack of customer service and cleanliness of his facilities as he was about only having two carts in the hotel.
August 4, 2014
Rated 3 out of 5 by sanders13 Mrs. Andrews
your front desk was the most unfriendly group of young people. Nick and the blond young girl (sheena?) do not even make eye contact with you and it seemed like a major inconvenience for Nick to answer a couple of questions my 80 year old father had about his room rate????!!!!!! i work for sheraton and i thought he was disgusting to put it mildly. he should wear a name tag as well!!!! Rose in the restaurant was alot of fun and a delight as was the woman the next morning - 8/20/12 Housekeeping girls also very friendly
August 23, 2012
Rated 1 out of 5 by Jean16 Overbooking
You admitted to overbooking your hotel. Unacceptable to not honor an spg hotel reservation because you overbooked and sold the room. Checking in at 8 pm does not mean you can overbook and give our room away.
July 26, 2014
Rated 4 out of 5 by tarisat attending a course with hubby and baby
we arrived late and the room didn't have a refrigerator, luckily the woman at the desk told us about the SPG program and we signed up to get one for free. They brought it within 30 minutes or so which was good since our 2 year old needed to sleep! Everyone was very nice, the room was great but the window covering could have made the room darker for better sleeping...the new design isn't that great. Also we could hear our neighbors :(
June 8, 2014
Rated 4 out of 5 by Ryan27 Best Sheraton I've ever stayed at
I have stayed at this property numerous times, and it's the best Sheraton I've ever stayed at. This time, for a small difference and a AAA rate, I upgraded to the Club Floor. I was unable to experience the Club Lounge in the evening, but the continental breakfast was perfect for me. It included hash browns, scrambled eggs, oatmeal, pastries, toast, yogurt, and just about any beverage you could think of. Also, the employee that replenished the Club Lounge was exceptional.
March 11, 2013
Rated 5 out of 5 by Nicole40 Great service!!!
After being delayed 3 hours I arrived at the Sheraton Northbrook to Nicole's smiling face. And I hadn't eaten so was so appreciative that the kitchen made me a meal at 10:55 when they should have been closing for the night (restaurant closes at 11pm) Thank you to everyone for looking after me!
July 2, 2014
Rated 4 out of 5 by dlugoan Club floor food
I paid for a club floor room that included late afternoon hor d oerves/cash bar and breakdfast in the morning. Both were lacking. In the afternoon there were a few pieces of cheese (but no crackers) and some type of pot sticker dish in a warmer - that was it. No evidence of a cash bar. Breakfast (if you want to call it that) was just as bad - a few pieces of mellon, hot oatmeal and a a few pastires (no cold cereal, milk or any other type of breakfast food).
May 9, 2012
Rated 4 out of 5 by MomtoTeenBoys Weekend Family Travel
Our room was especially clean and the staff was very welcoming. We did not like was that there was no fan in the bathroom, traveling with teenage boys this is a must. The only sink was IN the bathroom, also not optimal for traveling and needing to share a bathroom. The pool area is very small, only four chairs and is all indoors. No area to sit outside in the sun. Nice decor throughout the hotel and very friendly attentative staff. Overall a nice stay!
August 19, 2013
Rated 4 out of 5 by EdnaSliver Restaurant Breakfast
The Restaurant Breakfast is much too high priced for the room rate. Coffee is $3.50 and they don't even leave the pot! 2 Eggs, Sausage, potatoes and toast with coffee and tip cost over $19.00 That is ridiculous. You don't offer inexpensive alternatives such as just a quick bowl of cereal (reasonably priced) or yogurt.
June 21, 2014
Rated 1 out of 5 by Michael999 Disgusting used water bottles and tissues
I'm writing this as i'm in my room for the unacceptable housekeeping that i'm staying in. The 2 complimentary water bottles have been used - unsealed, some water drank out of them, bottle label missing - and they have the nerves to put the "complimentary water" tag back onto them. The tissue box clearly had extra tissues stuffed back into the box. Who knows if those were used too. This is disappointing for a Sheraton property and is disgusting.
October 18, 2013
Rated 4 out of 5 by RedTulip Simple comment
The restruarant seems overpriced - especially the breakfast menu.
The room doors "slam" shut. This was a little disturbing when we were trying to sleep.
Otherwise the rooms were comfortable !
I appreciate your recycle baskets in each room.
June 30, 2014
Rated 5 out of 5 by Eileen slept so well
As an SPG Gold member, I was eligible for the Club floor and Club Lounge (for an extra 1500 points per night.) My room had such a comfortable bed and pillows and was so quiet that I slept like a log! I also had a mini fridge, microwave and large desk-- really a bonus.
The Club Lounge was open for breakfast and evening snacks; while it was not fabulous food, it was certainly adequate, and the staffers (particularly Pia) were exceptional.
February 13, 2013
Rated 1 out of 5 by Jaclyn10 Horrible Experience
When i first walked in my room, there was a bowl of half eaten cereal on the desk in the room. I went to the pool and watched an about 8 people sneak into the pool and be very loud and obnoxious. I told the hotel staff and they did NOTHING about it. After getting into an altercation with one of the women who snuck, i went back to talk to the hotel staff and again.. did NOTHING about it. Thank you Shearton for helping ur customers out!
July 22, 2013
Rated 5 out of 5 by dawnster Great Accomodations
Manager, Rachel, was awesome!! Facilitated an early check-in for us so we had time to get ready for a wedding after a long road trip.
One glitch was the shuttle service from the reception. Different driver waited at a different spot than where we were dropped off and left without any of us. Had to wait over an hour for a return shuttle. Entire reception was shutdown and cleaned up before we were picked up .
October 7, 2013
Rated 5 out of 5 by Nonebove long weekend
Very nice hotel. I woill come back later.
July 7, 2014
Rated 5 out of 5 by Llaz Always a great stay
I've stayed here several times, as my family lives nearby. I've always had a great stay; comfortable room, bed, great amenities.There is everything I need, from shampoo to shower gel (much nicer than soap) to cotton balls and q-tips. I don't have to pack toiletries when coming for a quick trip. Staff has always been helpful, even when I've had special requests for food or restaurant recommendations
August 1, 2013
Rated 2 out of 5 by Unhappy59 Unsatisfactory Amenities
Your Hotel does not have Microwaves or the Small Refrigerators that are standard in many of the other hotels I have stayed at. And you hotel does not even offer a Continental Breakfast just room service and at the prices quoted, it was just outrageous. $7.00 for a bagel and cream cheese! I stay at various hotels several times every year and felt your hotel was overpriced for what you offer.
February 10, 2014
Rated 1 out of 5 by AngryCustomer789799 Overcharged $1000
When I checked in, my colleague was charged a substantially lower rate. I tried to clear it up on checkout, and I thought we had solved the problem, but the receipt I got back was extremely confusing. The receptionist assured me it would be OK, and I didn't have time to probe any further as I was late for my return flight. When I went to submit my expense report, I found that I was overcharged over $1k! When I called the hotel back, the receptionist told me that she could see the details of my account, and that the "account team" wouldn't be back in the office until the following Monday. At best, I won't be able to submit my report until Monday and I won't get reimbursed for another two weeks. At worst I'm out over $1k. Suffice it to say that I will never come back to this hotel, or any Sheraton property, and I will share my experiences with my coworkers, our travel staff, and our travel agencies.
September 28, 2013
Rated 5 out of 5 by MarceloJ Great Hotel
I stayed in this Hotel 4 days in a business travel. I really enjoyed its very quiet and peaceful atmosphere. Sleeping was excellent. It is also very close to main shopping malls and good restaurants. People are very kind and always willing to assist you. I definitely will come again.
May 24, 2014
Rated 5 out of 5 by Me12345 Very helpful
The service was very helpful over the phone and during my stay. I was flying from out of state and my flight had been delayed up to 3 hours. The employee were very helpful when I called explaining my late arrivale, recomeneded a taxi to use onced reaching Chicago. The employee upon arrival was helpful and cheerful! My only complaint was there was no mini fridge in room.
September 11, 2012
Rated 5 out of 5 by CelLar78 One complaint.....
Our room and bed were so comfortable we had a hard time getting to our engagements. We were on the fifth floor, a perk for being a Gold Member and that was WONDERFUL! Every morning there was fresh fruit, pastries, juices, milk STARBUCKS coffee, eggs, bacon etc. and they were all delicious. All the staff was so courteous and I really like the going green touch!
August 7, 2013
Rated 1 out of 5 by Gil321 Someone isn't paying attention
This hotel earned very poor ratings due to
1) sewer gas permeating the bathroom of room #235. A vent in the shower drew noxious gas into the room rather than out.
2) Do not disturb card was removed/ignored!
3) Erroneous food charge of $20 made to my room.
I liked the location. The view from room 235, at the back of the hotel, was onto a beautiful open space.
September 21, 2013
Rated 4 out of 5 by sjchick Nice little spot
Nice spot, the staff are friendly and helpful and the bartender makes some amazing coctails. The only down side is that there was nothing being served in the club lounge for vegetarians beyond a salad which was a bit disapointing but all in all the staff make your stay very comfortable and the Room was big and bright.
April 3, 2014
Rated 4 out of 5 by katie757 Hotel was clean
Clean and spacious, comfy rooms. Staff was very friendly and knowledgable. My only complaint is that the housekeeping staff went door to door at 9am knocking on every door on the floor which was disruptive. Surely they have a list of everyone who's checked out at 9am and don't need to wake up the whole floor in the process with their knocking!
September 2, 2013
Rated 5 out of 5 by MarkK A true Sheraton Experience
This was my first stay at this hotel and it was a great experience. I had some reservations about staying based on several reviews, but decided to try anyways. I was glad I did. I recently stayed at another Sheraton property where I was greatly disappointed. The service experience and overall attention of the front desk staff was EXCELLENT!!
October 10, 2013
Rated 4 out of 5 by LMMEEMJJM Mostly Lows
We had a very strange stay at this hotel. The Club Level was completely disappointing - no bottled water (only soda), very minimal food at any point (breakfast, cocktail hour, etc) and virtually nothing a lactose-intolerant person could eat. Fruit bowl empty, veggie tray empty, only luke-warm grilled cheese, and no attendant at either 10a or 6p.
The hotel was having weddings both nights we stayed there, and the front desk was completely overwhelmed. When asking a simple direction question, was pointed towards the computers to look it up ourselves. Room doors are LOUD, and wedding guests were slamming all hours.
Had to have the front desk call three times to find someone to serve us breakfast (wedding brunch going on in another area) in the restaurant.
I think on a normal basis, this would be a fine hotel, we just had an extremely disappointing stay. We stayed at two other Sheratons in the same week, and had wonderful, attentive, quiet stays.
August 17, 2012
Rated 4 out of 5 by Neoteros Nice experience
Stayed at this hotel twice in a week, and both times everything was in line with expectations.
Nice facilities, good service, personnel at the front desk friendly and responsive, nice rooms.
Good club lounge, but no room upgrade for platinum though the first night the hotel was clearly not fully booked.
All in all, to be recommended.
September 30, 2012
Rated 4 out of 5 by chicagots Nice suburban hotel-Northbrook, IL
Everything was fine except the hot tub. It was really dirty and the filter wasn't on. The engineer was helpful, but took him a long time how to get the filter back on. Didn't even get to use it all - which is too bad since that was a reason we choose this hotel.
It would have been helpful to include breakfast info in the hotel guide.
August 15, 2012
Rated 2 out of 5 by emskay Not up to usual Sheraton Standard
My wife and I were in Norhbrook for a family function.This Sheraton is definitely not up to the standard of Sheraton. Very noisy air conditioner. Housekeeping forgot to replenish toileteries.. Keys demagnitized 6 times in 2 days and we did not have them near cell phones.the beds were comfortable however I would not rstay here again
August 19, 2013