Rated 5 out of 5 by purti Cosy and peaceful
Very clean and comfortable hotel with very friendly and helpful staff. My only comment could be that there could be more variety to the menu in the lounge maybe? And the elevators are extremely slow and it is very annoying. But these are so minor problems, I would totally recommend this hotel.
April 5, 2014
Rated 5 out of 5 by Dick154 Very Nice Hotel - Great Location - Very Convenient
Very nice hotel in Northbrook Suburbs, location is wonderful have great access to a wonderful shopping center and restaurants. Hotel is very well kept, maintain and quiet. Staff work hard to make sure stay is exceptional. Great for families, stay at hotel for life cycle events.
April 16, 2014
Rated 5 out of 5 by MarkK Consistent
I have stayed here several times as i am in Chicago fairly often. The experience is consistent. I usually request a latter checkout and have no issue with getting what i request. Staff is very accommodating.
March 15, 2014
Rated 1 out of 5 by UnhappyTiredTraveler Wouldn't honor confirmed reservation
Was looking forward to staying, but after a long day into night of delayed travel, arrived at the hotel to discover that my reservation had been cancelled. Front desk couldn't explain by who or why. Sold out, good luck. So much for Gold Status.
Front desk staff was woefully lacking, requiring the intervention of American Express Platinum Travel to find a new hotel room at 2:30 am. If you are a business traveler, as I am, avoid this place unless you want to drive all over Chicago in the wee hours of the morning looking for your next hotel.
June 22, 2014
Rated 5 out of 5 by LisaG13 Refreshing Stay!
The staff was so friendly. The Room Service was timely, perfect temperature, and quite good. The bed...heavenly. I was disappointed that I was there only one night!
October 29, 2014
Rated 5 out of 5 by Bruce61 1st in comfort and amenities
Our preferred membership was recognized at check in which went very smoothly. Also I received a discount as an AARP member. Several chains do not offer.
The room provided plenty of space and comfort for both of us and the King bed was very comfortable. Nice pool and whirlpool. The bar area was comfortable with the added touch of the fireplace. Staff was a attentive. Would recommend Northbrook to others.
November 25, 2013
Rated 5 out of 5 by fbt1 Overall excellent experience!
I stay at this Sheraton when I'm in town on business. This Sheraton sets the bar high for other Sheratons across the country. I always find the room and bathroom to be very clean. The lounge is nice as well. The staff is very friendly and willing to go the extra mile. For example, after I checked out today, and arrived at my client, I realized that I left my laptop power cable in my room. I called the front desk and notified them about the situation. The front desk tracked my power cable down and had it for me when stopped by the hotel on my way to the airport. I really appreciate this because I have left items in my room at other hotels in the past and the items never turn up. Really appreciate the staff tracking down my power cable. Thanks! Look forward to my future stays at this Sheraton.
October 10, 2014
Rated 5 out of 5 by Brad1000000 new hotel and great service
Mediocre reviews of this hotel are not warranted. It is a few years old and is very nice. Platinum recognition is excellent, and the club level service is among the best. Evening food was very good, but adult beverages were too pricey. Room was near perfect; I really like the full shower (instead of the tub shower combo). Lots of shopping and dining options nearby, some walkable.
August 15, 2013