Rated 5 out of 5 by Nonebove long weekend
Very nice hotel. I woill come back later.
July 7, 2014
Rated 5 out of 5 by TonyS317 Great stay on a dark and stormy night.
Monday night was horrible. Thunderstorms, rain, high winds and even tornadoes. However, the room was comfortable, the staff was great, the parking was convenient (and free) and the Club had tasty appetizers and wine. The next morning, the breakfast on Club Level had bacon and eggs. When I went to get dressed, my pants were missing. They had fallen off the hangar as I was rushing in the night before and were laying in a puddle in the parking lot. No problem. Lots of shopping with 1 mile, so new pants and the day was saved.
July 2, 2014
Rated 5 out of 5 by Nicole40 Great service!!!
After being delayed 3 hours I arrived at the Sheraton Northbrook to Nicole's smiling face. And I hadn't eaten so was so appreciative that the kitchen made me a meal at 10:55 when they should have been closing for the night (restaurant closes at 11pm) Thank you to everyone for looking after me!
July 2, 2014
Rated 4 out of 5 by RedTulip Simple comment
The restruarant seems overpriced - especially the breakfast menu.
The room doors "slam" shut. This was a little disturbing when we were trying to sleep.
Otherwise the rooms were comfortable !
I appreciate your recycle baskets in each room.
June 30, 2014
Rated 1 out of 5 by UnhappyTiredTraveler Wouldn't honor confirmed reservation
Was looking forward to staying, but after a long day into night of delayed travel, arrived at the hotel to discover that my reservation had been cancelled. Front desk couldn't explain by who or why. Sold out, good luck. So much for Gold Status.
Front desk staff was woefully lacking, requiring the intervention of American Express Platinum Travel to find a new hotel room at 2:30 am. If you are a business traveler, as I am, avoid this place unless you want to drive all over Chicago in the wee hours of the morning looking for your next hotel.
June 22, 2014
Rated 4 out of 5 by EdnaSliver Restaurant Breakfast
The Restaurant Breakfast is much too high priced for the room rate. Coffee is $3.50 and they don't even leave the pot! 2 Eggs, Sausage, potatoes and toast with coffee and tip cost over $19.00 That is ridiculous. You don't offer inexpensive alternatives such as just a quick bowl of cereal (reasonably priced) or yogurt.
June 21, 2014
Rated 4 out of 5 by tarisat attending a course with hubby and baby
we arrived late and the room didn't have a refrigerator, luckily the woman at the desk told us about the SPG program and we signed up to get one for free. They brought it within 30 minutes or so which was good since our 2 year old needed to sleep! Everyone was very nice, the room was great but the window covering could have made the room darker for better sleeping...the new design isn't that great. Also we could hear our neighbors :(
June 8, 2014
Rated 5 out of 5 by Dick154 Very Nice Hotel - Great Location - Very Convenient
Very nice hotel in Northbrook Suburbs, location is wonderful have great access to a wonderful shopping center and restaurants. Hotel is very well kept, maintain and quiet. Staff work hard to make sure stay is exceptional. Great for families, stay at hotel for life cycle events.
April 16, 2014