Rated 4 out of 5 by Ben2012 Great service
Was able to anticipate my needs before arrival
August 17, 2014
Rated 4 out of 5 by Ben2012 great location and convenience
Very good transportation hub
August 17, 2014
Rated 5 out of 5 by ItalyTourist101 Leaving Italy
Excellent hotel if you have an early morning flight out of Milan!
It is connected to the train station and the airport terminal. We came up out of the train station with all our luggage and there are the clearly marked doors of the Sheraton. You then walk through the doors and you are in!!
Service at the desk was excellent both when we arrived and when we left for our early morning flight.
Also, great bar and bar service with a great buffet salad bar!
Totally met our needs. Only negative is the room was a little noisy as it is a big hotel.
Front desk and bar staff were all very friendly and customer service oriented.
This was a 18 hour stay but as a gateway hotel it was really perfect.
August 3, 2014
Rated 5 out of 5 by EDIR Chic Airport Hotel
We did not expect much when we booked this aiport hotel for the night before our flight back to JFK. We were surprised immediately when we arrived to drop off our rental car and the hotel was a very easy walk from the drop off and saw the impressive lobby. The rooms are new and the Club Lounge a great deal for snacks as well as breakfast in the morning. We felt that it was an extension of our vacation and we slept knowing we would not have any problems getting to our flight since the Sheraton is literally attaced to the Terminal we departed from.
August 4, 2014
Rated 4 out of 5 by ppm2311 A short walk to get there and a longer walk to the room!
Despite the really long walk to get to my room every time, the hotel is attached to the Malpensa Airport, which can be both an advantage and a disadvantage.
Overall my stays are always nice, as it's a big and modern hotel.
I do think though that internet should be complimentary in all areas.
August 8, 2014
Rated 4 out of 5 by GussBasna SPG indifference
At the reception, I was told that there is a smoking room and non-smoking, which I chose the non-smoking. However, the receptionist did not mention that's its a room for handicapped and was a much smaller room that the room I stayed before. We were very tired and already had a lot of luggage taken to the room and was not worth arguing. It would have been nice that the receptionist to be candid about the room.
The other thing, I have been an SPG member for a while and still don't know the advantage. We get charged for the wifi !!
August 4, 2014
Rated 1 out of 5 by IrisC This hotel has great location but poor management
I have a booking for 1 night (check-in on 14 July 2014 and check-out on 15 July 2014). When I arrived at the hotel at approximate 12:30, the front desk staff just told me that check-in time is 3pm and, if you want an early check-in (just 2 hours), you have to pay an extra cost. I enquired if I could just complete the paper work for check-in (sign the form, etc), left my luggage and come back in the late evening to get my room key and go to my room direct. The staff just provided the same ridiculous answer "if you want to check in now, pay an extra cost". Do you consider that it is an appropriate answer for a Sheraton hotel?
July 28, 2014
Rated 5 out of 5 by NayJo Great service and relaxation
professional and helpful staff. Immaculate convenient upscale hotel with perfect location.
July 24, 2014