Rated 4 out of 5 by fausto1957 mister
the checkin and checkout times are long. It is a very busy hotel and though the staff is very cordial they are overloaded
March 18, 2014
Rated 5 out of 5 by Jeff fantastic stay next to the airport
An excellent place to stay the night before a flight. Clean, modern and quiet comfortable room. great restaurant as well.
December 9, 2013
Rated 3 out of 5 by Rovermike Very poor service for a Sheraton
I frequently stay at this hotel and it never improves. It is convenient for one night or a few hours if you are in transit as it's location in Terminal 1 is the only positive factor.
The service by the majority of staff is very poor. Many promises made, but never kept. Service in the var is poor and you are kept waiting gorgeous ages. Breakfast is a joke. Whilst the choice and quality of food I'd good, it is usually hard yo find a table that does not shill have previous guests dirty dishes. This is the same every morning.
The reception. Area us very confused with 3 separate desks that apparently serve the same purpose. There is no controlled queuing system, so often people who have not been waiting at all get served first. Very frustrating.
I am not dude what the advantages of being in the SPG membership are, certainly nine at this hotel.
It is a very large hotel, which perhaps adds to the problem of the poor service and complete disorganisation. If it is your first Sheraton experience, it would leave you with a very bad opinion about the Sheraton brand, which is not warranted.
It found be such a nice hotel, but needs considerable improvement to reach that stage.
March 8, 2014
Rated 4 out of 5 by Azizam Warm stay in this hotel
All staff is friendly, prices reflecting quality of services are good, easy to go to the centre of Milan by train ;)
February 7, 2013
Rated 4 out of 5 by KAMII location to the airport
this hotel is located within terminal 1 at the Malpensa Airport. It is a great hotel with many amenities.
May 1, 2014
Rated 4 out of 5 by GoingHome Extreme Practicality in Luxury Setting
I was amazed that the hotel was right in the airport and adjacent to car return, but still modern and luxurious.
September 11, 2013
Rated 5 out of 5 by rwelch7046 Great resting place
Used Sheraton Malpensa after long flight. Spacious rooms, friendly staff, neat restaurant with gourmet meals.
March 18, 2014
Rated 4 out of 5 by Twig Nice to be welcomed back
When we walked in the Receptionist recognised us and gave us a very warm welcome - this made us feel 'at home'
April 9, 2013
Rated 5 out of 5 by EvgeniyS Hotel few steps from airport
Nice location with huge spaceful facilities for comfort stay for short-term period before or after departure
August 19, 2013
Rated 5 out of 5 Perfect food
The selection of food in "Il Canneto" restaurant meets very high standards and taste is absolutely amazing.
February 24, 2013
Rated 3 out of 5 by Ricky83 Good, but there is room for improvement
Overall, the hotel is a very good solution if you need to wait at the airport and catch a plane early (it is literally inside the airport) and it is a good environment where to spend your waiting time. The rooms are spacious and very comfortable and everything is very clean.
A few remarks: check in is very slow, it happened twice to me: coming from an incredibly long flight, the last thing you want is wait more than half an hour when there are only two people in front of you (it was not the customers quantity but the fact that there were too few staff members at the receptions).
Also, the price for a room is not low, whatever solution you pick and I'd expect a hotel of this level to always include breakfast (once it did and once it did not) and not ask a substantial extra for breakfast. For the same reason, at least the access to the spa should be free and you should not be forced to buy a swimming cap if you wanna use the swimming pool, you should be able to borrow it.
The quality of the restaurant is good, still a bit pricy for what you get; I believe the absence of competition boosts prices up.
The mountain view from the room is very pleasant and the room facilities are impeccable.
May 2, 2014
Rated 5 out of 5 by pete567432 Hotel Staff
Excellent Front Desk Hotel Staff.
Resturants and Bar were exceptional.
Enjoy this hotel very much.
March 18, 2013
Rated 5 out of 5 by Dpersson Stayed theoir on both ends of trip
We stayed their 2X--it was wonderful to have access to the airport that was so convenient
May 13, 2014
Rated 4 out of 5 by Shimiken Good Breakfast
Nice tasty breakfast.
Although the espresso machine was a bit complicated for self use.
May 19, 2014
Rated 4 out of 5 by DSRT687 Sheraton Malpensa
Excellent choice, good facilities,
July 25, 2014
Rated 2 out of 5 by AviSen Yet Another Airport Hotel
Being located near the hotel is the only advantage that this can provide.
June 15, 2014
Rated 5 out of 5 by Bonzo1491 very comfortable
this hotel was a perfect stop in anticipation of an early flight the next morning.
May 18, 2014
Rated 4 out of 5 by Luigi2012 INTERNET ACCESS
It's a shame there is not free high speed internet access in the rooms.
June 9, 2014
Rated 4 out of 5 by hydro77 Stays
The hotel is very quite for a airport hotel although long corridors sometimes could be cold
February 11, 2013
Rated 5 out of 5 by Bob61 Excellent Club lounge
I like the Club Lounge in this hotel. This time I used Fitness Center and also liked it.
May 30, 2013
Rated 3 out of 5 by NedK SPG did not help
Was not told of SPG automatic advantages and paid for others. Large room without bathtub
May 23, 2013
Rated 3 out of 5 by Bleu155 Good location but...
Comfortable and really next to the AirPort.
Very poor early breakfast ( before 6 AM)...
April 14, 2013
Rated 3 out of 5 by wvargas01 Front desk service
Annoyingly slow service response from the counter at checkin and checkout, every time.
June 22, 2013
Rated 5 out of 5 by MF2014 I simply love this hotel
The service is impeccable and the hotel has all the features one requires.
May 11, 2014
Rated 5 out of 5 by Amy25 nice but slow response
still waiting for statements of charges that i stayed on jan. 29' feb.2 feb 3 feb 4
February 15, 2014
Rated 5 out of 5 by 4602 ceo
hotel has a good location with easy acess to terminal 1 and good value for the money
March 9, 2013
Rated 4 out of 5 by Nadav good for overnight in Malpensa
good for overnight in Malpensa,
inside the terminal, comfort and well equipied
April 3, 2014
Rated 4 out of 5 by ritxirod HVAC ducts too noisy
I could not sleep well due to an excesive noise from the HVAC duct.
May 26, 2014
Rated 5 out of 5 by Greyson Great Service at Front Desk
Aggi did a wonderful job welcoming me and offered me a complimentary upgrade.
March 22, 2014
Rated 4 out of 5 by business125 april 2014
overall, good stay. nice club lounge in evening. breakfast was so so.
May 1, 2014