Rated 3 out of 5 by Hank888 Hotel Experience
The hotel is located in the Airport. Once you come out from the hotel, you can walk in to ck in the hotel. The only thing is we travel with 2 kids. The hotel wouldn't let us stay with 4 people (even they are only 7 & 11). We have to get another room. The service is average. Front desk people was friendly. But, after we ck in, we request the ice (ice machine was broken). No one answer in the service desk. It took almost an hrs to bring the ice to our room. Since we have 2 rooms, one room we didn't have any languages. We left our bean neck pillow and tooth brushes in the room. The cleaning people just trew away our staffs.
July 14, 2014
Rated 5 out of 5 by ChrT Very helpful staff and great stay!
The staff at the reception was very helpful and exceeded my expectations.
July 21, 2014
Rated 4 out of 5 by Tbud Unexpected guests
Although the facilities are beautiful and the staff friendly and helpful, more care needs to be taken to ensure the rooms are made comfortable for guests. Unfortunately, a window was left open sometime before my arrival which led to unwelcome insects in the room throughout the night and many bites. Had I discovered the problem earlier I certainly would have asked to change rooms, but, by the time I discovered the problem and its cause, I was far too tired to think about moving.
July 18, 2014
Rated 2 out of 5 by GreekHoney The service is unacceptably poor
Whether it be check in, room service meals, restaurant service, or check out, the service is unacceptably poor. The only reason for staying here is its location.
July 20, 2014
Rated 3 out of 5 by FGdM This hotel needs improvement
Not providing free wifi on a business hotel does not make any sense.
Service in the restaurant was really slow, they forgot the wine we ordered and half of the desserts.
The reception desk was very slow in the check in, I asked for company invoice and address in the bill and this was not ready when I checked out
July 18, 2014
Rated 3 out of 5 by TSizzle Again disappointed
I stay at this hotel on each departure from Milan (there to four stays annually). This is the second time that the hotel has dropped the ball on my wake up call. Upon check in I requested a room near the elevators as I had an early morning meeting in the lobby and I also requested a 7:30 A.M. wake up call. Instead I received a room at the far end of the hotel (3122) and no wake up call. Considering this is an airport terminal based hotel I would expect that wake up calls are critical items yet this is the second stay this has happened to me. Pretty disappointing to say the least.
July 11, 2014
Rated 2 out of 5 by MaxWilkins1 Failed the Sheraton Experience Badly
At check in the receptionist informed me he was a smoker when he noted I requested a non-smoking room due to cigarette smoke sensitivity. The room air-conditioner buzzed loudly all night. The bed was too firm to be comfortable. The food in the restaurant was MacDonalds standard. I was really disappointed by the Sheraton on this occasion and felt I paid fifty times too much for what i received.
July 15, 2014
Rated 5 out of 5 by Thirstytraveler Best Airport Hotel In Europe
Tis hotel is perfect! The staff and Resident Manager are extremely professional and understand client service. IThe restaurant and bar/'lounge serve high quality food. Room service is top notch as well. The indoor pool is fantastic and free of charge, The concierage lounge on the 3rd floor is extremely well stocked and accessible. WIFI is free and the signal is strong everywhere.
One suggestions - clear the plates in the concierage lounge more often to keep the tables clean.
June 28, 2014