Rated 3 out of 5 by zxcv123 Averae Hotel
The Staff was very pleasant and location excellent. This hotel does meet the standards I have experienced in other facilities, as a Starwood member. Check in was cumbersome, the room was at the end of the hotel, a few minutes walk, 'for a quiet room' which it was not. Numerous attempts to set a wakeup time failed.
No answer at desk or wakeup ext.
October 12, 2013
Rated 4 out of 5 by Vita13 This hotel meets traveller's needs
The Sheraton at Malpensa was a pleasant surprise. It exceeded our expectations. The rooms were comfortable and clean and met North American standards. The location was excellent to access the airport. The lounges and restaurants were excellent. Service was attentive and prompt and the quality of food was excellent. Free wifi in public spaces was a positive asset. The only weakness was the Satellite TV service. News in English was available on multiple channels but tv series or movies in English not available either directly to English-speaking channels or through the remote functions. The remote did not have the capacity to change the language of the programs even when the original language was English. Our experience on other systems was that we could use the remote to change the Italian dubbed shows to the original language. This was a minor disappointment. We weren't in Italy to watch tv. I recommend this hotel highly without reservation.
June 28, 2013
Rated 4 out of 5 by BigRaj Good value for money
Sheraton Milan Malpensa is ideally located and has all that anyone requires. It is ideal for those passengers in transit as it puts little stress on the travel. The staff are very well trained and attends to your needs efficiently. the only setback is that at times it takes a little longer than expected both at check in and check out.
July 17, 2013
Rated 5 out of 5 by ModaMadras Very comfortable stay near Malpensa
A pleasant surprise that is connected to the not so pleasant Malpensa airport. We stayed in a club room that was spacious and comfortable. The breakfast was a bit disappointing but the dinner at the restaurant was very good. It was very convenient to get to Terminal 1 from the hotel. We just rolled our bags to and from the terminal.
October 7, 2013
Rated 5 out of 5 by stanotis convenience!
This hotel exceeded all expectations. Our room couldn't have been better. it seems like this hotel tried to anticipate travelers needs by providing quiet rooms with sun darkening shades and more toiletries than I have seen. I would highly recommend this hotel for a night before a flight or for catching up on some sleep upon arrival.
September 22, 2013
Rated 2 out of 5 by max27 room facilities were substandard
we were dismayed to find the showerhead damaged and repaired with stickytape such that water sprayed everywhere and nade showering near impossible.the carpet under he writing desk was stained/dirty.the toilet seat was cracked.we informed staff next morning znd they were apologetic/dismayed-it seemed like they had heard it all before
June 16, 2012
Rated 5 out of 5 by Maria1 convenience
The hotel is very comfortable and very convenient to the airport.
August 20, 2014
Rated 5 out of 5 by ttinany Practical and Stylish
Everything a business traveler would appreciate, proximity to trains, shuttles and other transportation. Five minutes distance from arrival and departure gates. Excellent working areas with updated equipment. Not to mention the stylish and comfortable interior decor, where you can have a leisurely coffee or people watch.
April 10, 2014
Rated 4 out of 5 by Alf123 This hotel lacks atmosphere
Even though the hotel met every expectation of cleanliness, comfort and other facilities one would expect from a Sheraton hotel, the thing I found was missing was that it lacked atmosphere. However, I cannot suggest how the hotel should improve it as the hotel is just far too large to be able to create an intimate atmosphere.
March 5, 2013
Rated 2 out of 5 by buccem Good position hotel for early Malpensa Flights
We arrived in a storm and the personal send us to a parking next to the hotel. We where charge 18 euro for the overnight parking. The staff was slightly rude. We checked in and we where not able to use the amenities cause was too late.
I will not recommend this hotel. Good just for the position in case of early MPX flight.
January 7, 2014
Rated 5 out of 5 by Nira Great location
Very convenient for late arrivals and early departures. Nice and comfortable place to stay when your flight is delayed after checking out. Comfortable rooms and nice bath.
Could improve on speed of WiFi.
Will return again to this hotel soon.
July 13, 2014
Rated 5 out of 5 by lglobe Great way to finish a trip in Europe!
What a great way to end a trip in Europe!!!
This hotel is conveniently located next to the main terminal and you feel in a secluded area. This is not your common hotel. It is luxurious and the staff is amazingly responsive. If you ever have an early morning flight out of Malpensa airport, this is the place to stay.
January 24, 2014
Rated 2 out of 5 by Alex0303 Not great
I feel for the price the only positive is the location if you need need to be at malpensa early it's easy
Ice machine not working spa spars and expensive ,dinner ok,breakfast expensive .
I am not thrilled with this hotel it needs work and is very unkept .
July 1, 2014
Rated 4 out of 5 by Ben2012 Great service
Was able to anticipate my needs before arrival
August 17, 2014
Rated 4 out of 5 by Caterina11 This hotel is situated in a great spot
I love the fact that this hotel is connected to the airport. AND that it is connected to the Malpensa Express which takes you to the Cardona Station in Milano in about 30 minutes. And from there you can easily get to the Duomo and the Galleria, and more. The hotel is also clean. We enjoyed our brief stay.
April 6, 2014
Rated 2 out of 5 by Francesco65 This Hotel needs improvement
I was given a room for the handicapped, Services were uncomfortable, the shower curtain, flooding the room, the hot water was not often I had to take showers warm / cold. The staff at the front desk could not help me and it was not even polite.
July 4, 2014
Rated 4 out of 5 by supatight80 Great and cheap stay for layovers
First off, this property has excellent platinum recognition. Been told it's standard hotel policy that platinum guests are upgraded to junior suites, which has been my case when staying here.
Stafffs are very professional and the lounge food/beverage is more than enough to satisfy your appetite.
April 28, 2014
Rated 4 out of 5 by Ben2012 great location and convenience
Very good transportation hub
August 17, 2014
Rated 5 out of 5 by hkm777 MXP Sheraton
Excellent hotel... extremely convenient to MXP Terminal 1, train station, auto rental drop off... very pleasant and helpful staff... better than average restaurant...
July 24, 2014
Rated 5 out of 5 by RegM Europe Vacation
The hotel is right Inside the airport, very easy to find. The staffs were very professionals and friendly. They were very responsive to your needs. Upon checking, the front desk employee recognized me as a platinum and treated me accordingly. I love this hotel and definitely will return.
April 14, 2014
Rated 4 out of 5 by MilanStayJuly2014 Milan Airport Stay
The hotel is modern and very convenient but is getting out of date in some ways. The club lounge and bar space are excellent and the staff are first rate. It can be loud but is at the airport so that is to be expected.
July 4, 2014
Rated 1 out of 5 by WwW8000 Not friendly staff
Checking in at Sheraton Malpensa is totally different than any Sheraton
staffs are very unfriendly and giving me the very very far away room from the elevator since I refuse the porter to take my luggage (I have my own reason: since I bring photography equipment and need to bring it by myself)
July 2, 2013
Rated 5 out of 5 by CaliforniaBusinessMan Perfect for the traveller
Large open lobby, something one appreciates after been stuck in an airplane for hours and hours.
Rooms and all associated amenities as a traveller would want or need.
Restaurant and bar area continue the open atmosphere, allowing one to relax and 'decompress' with a drink and good food.
March 1, 2013
Rated 5 out of 5 by Huffy What a great Hotel
This was a very pleasant experience we were upgraded to a suite and what a room, it was the best we have had any where in the world. We will always treasure this experience even though we flew out the next morning. We wish the stay could have been longer. Many hanks to all staff and SPG
September 25, 2013
Rated 2 out of 5 by GreekHoney The service is unacceptably poor
Whether it be check in, room service meals, restaurant service, or check out, the service is unacceptably poor. The only reason for staying here is its location.
July 20, 2014
Rated 5 out of 5 by tljb This hotel was wonderful
This was our second stay. We consider this hotel very valuable to our travel plans.
Desirable location. Lovely accommodations!
July 28, 2014
Rated 4 out of 5 by JeffVirginia Very convenient for a morning flight
We stayed at the Sheraton on the last night of our vacation because of it's proximity to the airport. By staying there, we avoided having to take a taxi to the airport that morning.
Cost for breakfast, even at the reduced prepaid price at check in, is outrageously high.
April 27, 2014
Rated 5 out of 5 by WineAdvisoryGroup So Convenient... I Love It
It can't be any more convenient when taking a flight from Malpensa... you're right in the terminal! I dropped off my rental car and then walked to the hotel. Very modern place. Rooms are nice. I wouldn't stay anywhere else before a flight home. Wish there were more places like this.
April 7, 2013
Rated 5 out of 5 by KenW This hotel is handier than most!
A quick walk from arrivals and we were there. It took 5 minutes. What surprised me was that was NO airplane noise. None. We had a great one night stay to start our Italian vacation, and will be back for another stay on our way home. The staff was very friendly and helpful as well.
May 23, 2013
Rated 3 out of 5 by SteveH1966 Good functional hotel.
This hotel is a good, functional hotel only let down by the very poor service in the bar and the dark brown decor which makes it seem a little drab.
Restaurant excellent both food and service
July 6, 2014