Rated 2 out of 5 by Manju SPA needs changes!
Pool - cold water
Sauna - dark ( no light) LIFE DANGER
Payment for sauna!!!!
Payment for cup (swiming pool)!!!
Executive Club Lounge - poor offer of F&B
No breakfast at 6 AM in in Club Lounge
( started 6.05!!!)
January 28, 2013
Rated 4 out of 5 by Sarah200 Excellent location
Great for the night before a flight.
One draw back is that you could have to alk a long distance to your room from the elevator.
Ordered pizza from room service and it was there in less than 20 minutes.
March 30, 2013
Rated 3 out of 5 by Tuscany25 Needs updating already
I have stayed in this hotel twice in 8 days, on both occasions one elevator is out of service, the coffee machine in the entrance is out of service the escalators don't work, much of the carpet is need of a clean, certain things in the club lounge need repairing. Obviously with the close vicinity to the airport this is a useful hotel but there is little attention to detail. The AC is actually operated from the front desk, this I learnt after suffering extreme heat in the room, AC is often actually switched off from the front desk. I would guess that this an Italian owned hotel and does not give credit to the sheraton name. Also the fact that there are lot of young flight crew continually running around is quite annoying, obviously they are entitled to free time like any other guest but there are a lot of them. These things are maybe not that obvious to the casual one night traveller but since I stay frequently in hotels including airport hotels perhaps I look at things differently. The saving grace is that the staff are extremely helpful and cover some of the cracks in the system.
August 26, 2013
Rated 5 out of 5 by dav4 Starwood Hotels are Superior
I have visited at least five different Starwood properties worldwide and always find the rooms to be very clean and quite spacious. Most Starwood hotels are unique and have very nice in-house restaurants
May 4, 2013
Rated 3 out of 5 by Dmatt Lounge is the worst I have seen
Went to the lounge today at 6 pm and soda and beer was all that if offered. I asked the staff if they had wine and seems knew little English and in time told me no. I lounge in Italy with no wine???
June 14, 2013
Rated 5 out of 5 by JohnUSA Sheraton Malpensa
We wanted a nice hotel close to the airport. The Sheraton was connected to the terminal, and made for very easy walking transfer to the ticket counter. The food was good at the restaurant and bar.
September 4, 2013
Rated 3 out of 5 by JimmyS VP Intl sales
The check in counter is way too slow. You need to really improve the service. It is the worst part of the experience.
This was my 3rd time to stay here and checking in is terrible.
March 6, 2014
Rated 4 out of 5 by ritxirod HVAC ducts too noisy
I could not sleep well due to an excesive noise from the HVAC duct.
May 26, 2014
Rated 4 out of 5 by Maria59 Okay stay
Staff at hotel is very helpful. Hotel itself is "tired." Convenient to terminal, but no access to club lounge without paying €30 for SPG Gold members. No perks or preferred rooms were offered.
April 24, 2013
Rated 4 out of 5 by Shimiken Good Breakfast
Nice tasty breakfast.
Although the espresso machine was a bit complicated for self use.
May 19, 2014
Rated 5 out of 5 by HannahD Great stay in convenient location
Great stay, beautiful hotel. Wonderful staff and service was efficient. Particular mention to Aggi in reception who was extremely helpful and kind.
April 13, 2014
Rated 5 out of 5 by Bonzo1491 very comfortable
this hotel was a perfect stop in anticipation of an early flight the next morning.
May 18, 2014
Rated 5 out of 5 by Amerigo Pleasant Surprise
Excellent room, location and club lounge. The lady that checked me in was outstanding. However, the check in line was long and there was so separate check in for starwood preferred.
January 1, 2014
Rated 3 out of 5 by stucky414 Room was loud
My room had a noise that occured every 10 seconds. Sounded like a motor. It made sleeping difficult and did not make for a good night. Was never asked at checkout how I liked my stay.
August 5, 2013
Rated 5 out of 5 by Dpersson Stayed theoir on both ends of trip
We stayed their 2X--it was wonderful to have access to the airport that was so convenient
May 13, 2014
Rated 5 out of 5 by hgmd25 Airport hotel
Sheraton Malpensa was well located and easily accessible from Milan train to airport. Room was comfortable and clean and service was accommodating. I would stay here at any time
March 25, 2013
Rated 4 out of 5 by bmilan14 Hotel good for business travel
This hotel was average in accommodations. It is very convenient to airport which causes it to have very limited access to restaurants. activities, etc
March 22, 2014
Rated 5 out of 5 by Vickie49 This Hotel has the best location.
My first time at this beautiful hotel! Everything about this hotel is great. The staff at the front desk are amazing.Next time I'll stay longer.
March 30, 2014
Rated 4 out of 5 by KAMII location to the airport
this hotel is located within terminal 1 at the Malpensa Airport. It is a great hotel with many amenities.
May 1, 2014
Rated 4 out of 5 by Ninuzi27 Very comfortable stay
It was a very comfortable stay at Sheraton Milan. Nice room and good facilities. Breakfast was plenty, but missed a little bit the real italian cappucino..
March 10, 2014
Rated 4 out of 5 by GoBroncos Location, location
Great location for short stay. Service was excellent.
May 21, 2014
Rated 3 out of 5 by Ricky83 Good, but there is room for improvement
Overall, the hotel is a very good solution if you need to wait at the airport and catch a plane early (it is literally inside the airport) and it is a good environment where to spend your waiting time. The rooms are spacious and very comfortable and everything is very clean.
A few remarks: check in is very slow, it happened twice to me: coming from an incredibly long flight, the last thing you want is wait more than half an hour when there are only two people in front of you (it was not the customers quantity but the fact that there were too few staff members at the receptions).
Also, the price for a room is not low, whatever solution you pick and I'd expect a hotel of this level to always include breakfast (once it did and once it did not) and not ask a substantial extra for breakfast. For the same reason, at least the access to the spa should be free and you should not be forced to buy a swimming cap if you wanna use the swimming pool, you should be able to borrow it.
The quality of the restaurant is good, still a bit pricy for what you get; I believe the absence of competition boosts prices up.
The mountain view from the room is very pleasant and the room facilities are impeccable.
May 2, 2014
Rated 1 out of 5 by Gabby Slowest check in history
There are a lot of people on the front desk area but not enough working to check people in.
Our room key was broken and it took 4 hrs and several calls to get it fixed.
April 17, 2013
Rated 4 out of 5 by Ang50 Very long check-in and room too far away
Even if it was midnight I had to wait for long time for checking in. Besides I had a room very far away from the lobby, probably the fartest one.
March 17, 2014
Rated 5 out of 5 by MF2014 I simply love this hotel
The service is impeccable and the hotel has all the features one requires.
May 11, 2014
Rated 4 out of 5 by EM11 Great hotel at Malpensa
Very convenient for those wishing to stay near Malpensa Airport. Excellent hotel. Only negative is that wi-fi costs extra for use in the room.
March 11, 2014
Rated 5 out of 5 by Bobo A great stay , friendly and helpful staf and beautiful rooms
Excellent and helpf staf! Better than most 5 star hotels. Frindly associates. Rooms and lobby beautiful and spacious. High quality food. Certainly will be back!
March 13, 2013
Rated 4 out of 5 by Tech58 Convenient location for business in MXP airport
Convenient location for business in MXP airport, but far from Milan or other city to try different restaurants and entertainments
March 20, 2014
Rated 5 out of 5 by Betty85 This Hotel is Pefect !
We stayed one night for an early flight the next day. It was comfortable, convenient, modern, nice bar and restaurant. The staff was helpful and pleasant.
August 30, 2013
Rated 5 out of 5 by BrigitteBardot Great Airport Hotel
Train Station in front of the door.
May 12, 2014