Rated 1 out of 5 by Bill41 Poor customer servicw
Have been a spggold member for about 6 years. Treated me like they didn"t care at all.Complained to Starwood and they said there was nothing they could do about the rude service,Doesnt say much about their preferred program.
April 20, 2012
Rated 5 out of 5 by Fredo1 Convenience can't be beat.
The rooms are clean and confortable. The hotel is attached to Malpensa Airport from where you can go anywhere. There is a train that runs from MXP to the center of Milan.
August 7, 2013
Rated 5 out of 5 by Darek The best airport hotel
The best airport hotel in my live - direct connection with terminal .Good breakfast
March 12, 2013
Rated 5 out of 5 by ohioboiler Convience
Staff were very friendly and welcoming. Extremely convenient to check-in terminals
January 26, 2013
Rated 5 out of 5 by Vincos Quirky, Hip and Ultra-Convenient
For a Malpensa layover, there is no better option as this hotel is located on-site within a couple of minutes walk from the arrivals hall and directly over the train link to Milan and points beyond.
As a Platinum SPG member, I received an upgrade to a Junior Suite and, while technically, it was just a large room, it was very beautifully and comfortably furnished and had an absolutely gorgeous large open-plan bath with both tub and shower compartment. Obviously the "opening-day" bugs reported in other reviews have been resolved.
I also received lounge access and was very pleased with the courtesy of the staff and the variety and quality of snacks on offer in the evening. Breakfast was very nice as well and far exceeded a standard continental buffet.
The feel of the place is quite hip and even glamorous with a seemingly infinite number of veiled Emirates crew parading in and out.
My interactions with staff were all very pleasant. The only improvement I would make is the music in public areas which sounded like a tinny radio rather than the cool "lounge" or "ambient" music such a venue would normally have.
I also agree with other comments that SPG recognition in the form of a welcome letter or in-room amenity would be a welcome addition.
June 22, 2012
Rated 5 out of 5 by roberto great location, great spa
restaurant staff is a bit slow
January 25, 2013
Rated 4 out of 5 by Mercedes2 This hotel has a great location
The location of this hotel, immediately adjacent to the Milan airport, made it an obvious choice for us. The staff, on the whole, were very good. The disappointments we had all related to WiFi and the hotel's computer in the business centre. In most hotels of this calibre, WiFi is offered free in the rooms. Not here. And where it was free (in the business centre and lobby), the signal was poor and we got dropped when we were trying to do web check-in and get our boarding passes for our overseas flight. We ended up having to phone the airline because the hotel's WiFi failed and their computer froze. All in all it was an unhappy experience.
July 1, 2013
Rated 5 out of 5 by ADLfromLB Great place to relax before flying home
Stayed one night before flying back to the US after a few weeks in Italy. It was very easy to check in and return our rental car (just next to the hotel) and it was so nice to get a good night's sleep before flying out in the morning. The room we booked was quite large and included use of the club lounge, which was pleasant. My daughter also used the indoor swimming pool, which was small but nicely heated. At check out, the bellperson got us luggage carts with which we pushed our things directly into to the terminal just a short walk away through a tunnel. Compared with previous experiences at Malpensa, dashing through through crazy Milan autostrada traffic to get to the airport on time, this was a big improvement. We'll definitely consider doing it again.
The only negatives about the hotel were (1) the room didn't have many electrical outlets, surprising for a modern hotel; (2) we were unable to get an iron or ironing board, because we were told they don't give those out for security reasons (although they kindly offered to let us use the one in the airline staff lounge in case we needed to); (3) the pool required the use of swimming caps, but only had shower caps on hand to give out (which didn't work very well). Also, the restaurant was good but quite expensive, although that's about what we expected for a restaurant located at an airport.
July 21, 2013
Rated 4 out of 5 by Shirley68 Convenient Hotel With Easy Accessibility to City
I have stayed at this hotel several times and like it for its close proximity to the airport and easy accessibility to the city. Great experience consistent with the Sheraton brand. A couple of minor issues which can be improved. The free wifi service in the hotel public area cease to be available after checking out. Generally, other hotels would be able to provide a code for hotel guests (dining or stay-in) for such circumstances. Also, they don't provide currency exchange - one would need to get back to the airport to do so.
May 26, 2014
Rated 4 out of 5 very convinient for travellers
Generall idea of the hotel was good and reasonable. Design is nice. A lot of money were invested in this hotel. Breakfast is very good organized and mantained and is value for money. A bed and a pillow are comfartable. Location is perfect for travellers. Prices are very reasonable. But daily management of hotel staff is need to be improved from my personal opinion: in our room we found waste bin full of rubbish from previous guests, reception clark did not said appologises for it. There were not slippers and bafthrobes in the room. There was not information about breakfast time in room leaflets. Personnel, except breakfast room staff, was not very pleasant.
July 1, 2013
Rated 3 out of 5 by Mikey17 Typical Sheraton
Room location was a long walk through the convention facilities. Halls were a little dirty. My television did not work and it took me 3 calls and almost an hour to get it going. When I turned it off and returned after dinner it did not work again. Night person came immediately but told me this has been an ongoing problem since the facility opened. Wifi had 2 options, 1 for the room which costs, and one for the common areas, free. But the staff did not explain the difference and the free one says an hour free then a fee, which it was not. System to print boarding passes complicated. The only real positive I have, and the reason I stayed is it is at the airport.
April 17, 2013
Rated 3 out of 5 by maxspeed159 Sheraton Malpensa on Business
Convenient and close to the airport but facilities lack love and care... handles loose in bathroom, sauna out of order, pool closed, heat in corridors, carpets with huge stains or uneven, little or no staff at check-in...
June 13, 2014
Rated 2 out of 5 by AviSen Yet Another Airport Hotel
Being located near the hotel is the only advantage that this can provide.
June 15, 2014
Rated 4 out of 5 by DavidS54 Convenient, comfortable and good value
The hotel is perfectly placed after a long flight. It is just a short walk from the terminal and is right next to the train station. All the staff were helpful and pleasant, the room was comfortable and quiet, and good value.
June 11, 2014
Rated 4 out of 5 by JMN57 Great location
Location is fantastic for an AM flight out of MXP. We stay there often for that reason (3-4 times this year already). Bell staff is friendly and helpful as are the staff at the restaurant which is good/not fantastic/best alternative without leaving MXP.
Downsides: As Gold, no comp lounge and the price (50E) is ridiculous. When leaving last time (12/9/2013) only one elevator in service so getting out was difficult - had to just tell the person at front desk to check me out as I had to run to a flight. Ice maker on 2nd floor is broken - need to go to the bar for it. Drink prices at bar are ridiculous too. Go to the Carrefour inside the airport and buy a bottle for your room.
December 12, 2013
Rated 4 out of 5 by Omar34 Very Good hotel
Excellent hotel, would definitely come back. One draw back: the charge for internet Wi Fi. Not clearly stated, appeared as if it was complimentary. Also, it failed to work for my email, too bad that for just a 3 euro charge the hotel did not get my best recommendation. It would have been nice if the hotel had honored my request for a refund of the internet charge at check-out. However, I should have been more careful in reviewing the web site notice, but got confused because I had just been at other hotels in Italy where the Wi Fi was included, with a similar web announcement. Thank you for reading my comment.
June 10, 2013
Rated 4 out of 5 by Luigi2012 INTERNET ACCESS
It's a shame there is not free high speed internet access in the rooms.
June 9, 2014
Rated 4 out of 5 by Willie999 Convenience for Malpensa Terminal 1
This hotel is directly linked to Terminal 1 at Malpensa airport. As a base for flights arriving or departing Terminal 1 it has the very best location. If your flight is from Terminal 2, be wary as shuttles between the two terminals are not as frequent as you might like and the two terminals a considerable distance from one another. The hotel's modern design is eye catching and the public areas well kept and attractive. The rooms are also in good condition and modern in design, although some age is beginning to show. The bathrooms are particularly good. The breakfast food at the restaurant was disappointing.
March 15, 2013
Rated 2 out of 5 by Ondastar Vacation stop
This facility has inadequate ac cooling and is poorly engineered. Rooms and common areas are hot and humid, the Club lounge unpleasant even at 7AM, and the massive glass areas amplify the summer sun, one would think that the engineering issues would be easily improved with solar collectors and deflectors. The restaurant has the most service conscious staff, and the menu is good. Some bar staff are surly and inattentive. Top notch concierge service not available. Suites are well appointed, spotless, however unpleasant when the temperature is plus 27 C, and the ac laboring to hold that temperature. In one case the power was out in our second suite and the temperature reached 32 C.
July 30, 2013
Rated 3 out of 5 by SanDiegoJim Good and Bad
Upon arrival about mid-day after travel we were advised it would be 30 euros for early check in…..a really bad start to our stay. If rooms were not available we would have checked our bags but to be stiffed for an early check in fee left a VERY BAD impression of the hotel since rooms were available to leave our luggage. A second staff member understood and checked us in without the fee. I was ready to never stay in a Sheraton again. The room was OK and most of the staff were fine. After check in we tried to have lunch. The dining room was jammed so we were sent away. A young lady in the bar moved tables and went out of her way to find a place for the four of us to sit. She saved the day. Lunch was slow, but good. Our second day we were able to have dinner in the main dining room and it was fine as was breakfast before our departure after a two nigh stayl
May 23, 2014
Rated 3 out of 5 by OLP1 Service when busy
Hotel was ok,
Service at check in and check out was not good - was waiting in the queue for 20 minutes with only 2 people in front of me - the check in process was slow and tedious.
They were clearly overwhelmed when I arrived as the hotel was "full"
Getting to the room was complicated - need better signs when you come out of the lift to direct you - took me a while to find a room in the second floor (a lot of L shaped corridor) and the logic of the numbering is not clear for someone new
room and food were very good though
May 2, 2014
Rated 5 out of 5 by carolynb The staff at this hotel are EXCEPTIONAL.
I just want to personally say that my stay at this hotel put the icing on the cake on my trip. My son and I were on vacation to celebrate him receiving his Masters Degree and this trip was wonderful. I want to thank all of the customer service representatives, they are professional, courteous, and very attentive to your needs. You now have a valued Sheraton preferred customer in me. :)
May 24, 2014
Rated 4 out of 5 Front Desk Needs to Explain Things Better
They did not tell me I needed to insert card into slot to turn on the lights. Fortunately a porter was on the floor.
Then I went to sleep using a breathing machine (CPAP) but could not get blinkling lights in entry way to turn off. So I pulled out the card but this caused electricity bto go off. I called the Front Desk who said their was a buttom on the desk to turn these lights off. I could find it. They offered to send someone up but it was after 100 am and I said no and just slept with the blinking lights on.
Note primary purpose of trip was a personal vacation which is not an option belowl
September 17, 2013
Rated 5 out of 5 by CarlaBaby Great with Limitations
We loved the hotel itself --the facilities, proximity to flight, car hire & road system -- and chose it as an easy way to catch up and repack after a week of trekking around the wine and lake country. Two things disappointed us:
1. There's no self-laundry and 24 hour turn around was not possible for our 7:00 am flight. We suggest a laundry room with big machines and dryers. The hotel has plenty of space.
2. Rooms aren't well sound-proofed. We heard noises all night, like people moving furniture above us. We didn't really sleep well at all -- the main purpose of our stay.
We did like everything else about the hotel. Hope you can fix those two very important aspects -- limitations to facilities.
October 15, 2013
Rated 5 out of 5 by Greg6200 Great Location, Wonderful Staff
I travel to Milan/Malpensa often. I’ve had the opportunity to stay at several other hotels in the area but none can compare to the comfort and convenience of the Sheraton Malpensa. Its location with regards to the airport and the train station make it easy to get to where I need to be and the staff has always been first rate. It will always be my first choice when making reservations.
May 19, 2014
Rated 2 out of 5 by Poyea Loud Maid service at midnight
We stayed here the night before an early departure to get some rest. First, the rooms have relatively thin walls. The reason I know this is we woke up to voices and heavy walking next door. Then we heard the toilet cleaner and the bathroom trash can and realized it was the maid service...at midnight. Then the vacuum started up. When I opened my door, three maids were coming out and said they were done and apologized.
Unbelievable really. Rooms were nice, clean and the location attached to the terminal was convenient. If not for the midnight wake up call, I would have a different review.
September 13, 2013
Rated 2 out of 5 by David1861 Unexpected response
I allowed them to not change the sheets every night (using the card you post on the door). Little did I realize that this caused the room not to be serviced but 3 times in a 9 day stay. The trash cans were not emptied when full, and we reached the very last sheet of toilet paper, before the room was serviced. (service occurred after the first night, then after nights 4 and 5, and then not again prior to leaving).
As a side note, the in-room wifi is so slow that many sites timed out prior to displaying.
April 23, 2014
Rated 4 out of 5 by Caterina1463 Excellent restaurant and comfortable rooms
The most surprising element at Sheraton Malpensa was the wonderful restaurant. The quality of the food and presentation was much better than I expected. The atmosphere was lovely as well. As far as the room is concerned, it was large and very comfortable but not much soundproofing was in evidence. Even with a carpeted hallway you could hear someone walking up and down the halls and rolling suitcases. (Room 2101 - perhaps other rooms were quieter.)
May 3, 2014
Rated 4 out of 5 by BobInNC Convenient to MXP Airport
The room was excellent, but the hotel is looking aged, with dirty, wrinkled carpet in the hallways and need of a good paint job in some public areas. Check-in and check-out were a little slow. The buffet breakfast is ridiculously over-priced.
May 21, 2014
Rated 4 out of 5 by ritxirod HVAC ducts too noisy
I could not sleep well due to an excesive noise from the HVAC duct.
May 26, 2014