Rated 5 out of 5 by JackieAltoona best if you leave from malpensa
The hotel is excellently situated next to the train station when taking the train from Milan Centrale to the airport.
Check in was easy even though it was at 10 pm. The staff was courteous andehlpful.
The room was very comfortable and the bed was excellent.
November 18, 2014
Rated 2 out of 5 by fugu1234 Malpensa Sheraton HOtel
The hotel is very old and in need of upgrade. Rooms themselves were fine, but rest of facilities needed more staffing and furniture was chipped/tired. Staff was also not very understanding (maybe cultural/language problem) when there was a hitch in my reservation. They didn't do much to make me feel like everything was going to be alright and I had to pay a higher rate than what I originally booked. Not happy .... And I am former SPG platinum and now gold member. This hotel doesn't cut it. But there is no choice in hotels because it is the only option if you need to stay at the airport and this property, so that might be a problem.
November 2, 2014
Rated 5 out of 5 by Dottie13 Convenience and quiet
I needed a last minute room when I had an over nite stay in Milan after traveling by train all day from Naples. It was raining and I dreaded getting into a cab to find a hotel only to return first thing the next morning for an early flight. Then I saw the "Sheraton Logo". It was like seeing angels to the rescue. It was clean, quiet and comfortable.
November 6, 2014
Rated 5 out of 5 by jtravel2 an oasis...
It was a welcome relief to enter this hotel from the crowded metro of Milan. Very helpful staff! Comfortable room. Only negative is the huge floorplan, which necessitates much walking within the hotel. Still, can't beat proximity to airport.
November 6, 2014
Rated 4 out of 5 by Fox53 Convenient and priced reasonably.
Hotel is quite large and may require lots of walking. Give yourself plenty of time.
A couple of the staff in the wine bar and the restaurant should seek work they like. Clearly some of them don't. The economy must be good in Milan because food and beverage service is not worthy of a repeat
visit. The wine menu needs revamping.
November 1, 2014
Rated 1 out of 5 by ZZSS1947 POOR CUSTOMER RELATIONS
We paid in full for our one night stay,10/23/14, two months in advance.
We were advised that our room would be ready for check-in by 1-2PM.
We traveled, 6 hours from Bolzano to Milan,
arrived at 8PM, after a long day of travel, we went to the reservation desk to check-in and were told that our room was NOT READY, and we were told to wait 30-45 min until the room was cleaned.
At 8PM in the evening with such a large hotel, that was NOT the proper answer.
After speaking with a hotel mgr., they somehow found us an appropriate room
and we checked in around 8:30Pm.
October 25, 2014
Rated 3 out of 5 by MussoMamma An overperfumed room
When you step into the room you are met with this nauseatingly perfume smell. The window could not be opened so I could have had some fresh air in the room. I am glad that I am not allergic to perfume!
October 27, 2014
Rated 5 out of 5 by Crutch day room
We just got off a flight from the US and wanted to rest for a few hours before a long train ride. The staff could not have been more helpful in booking a day rate room. The morning of October 7th. A young lady and a young man at the front desk I forgot their name, but thank you!
October 19, 2014