Rated 5 out of 5 by Maggie33 Outstanding airport hotel
The Sheraton at Milan-Malpensa Airport is an outstanding hotel -- very different from airport hotels in the US. The lobby area is enormous, wide open, and beautiful. Computers and printers for online access are available in the lobby area -- not closed up in a small room. The air conditioning was delightfully cool despite the size of the lobby, and a welcome retreat from the unseasonably high temperatures during our visit to Milan. All staff members were very helpful, knowledgeable, and courteous. The restaurant food was exceptional, even at a 10 PM dinner, and the waitress was charming. Room service was available 24 hours. The room was very clean and very comfortable. And QUIET! You will not hear any noise in your room, even though the Sheraton is actually attached to the airport by way of an underground passage. This makes the Sheraton extremely convenient, not only to the airport but to the train station, which is also connected to the hotel and just steps from the hotel lobby.
July 23, 2015
Rated 2 out of 5 by HarleyRG2011 Horrible customer service
When I arrived at the hotel, they didn't have my SPG number in file, although I have stayed here before. They had me in a room that has to have been the absolute furtherest away from the elevators and club lounge. The air conditioner was insufficient to say the least, and when I called to see if customer service could help me, they put me in hold and never came back to me. Therefore I called back and got put on hold again. Finally I spoke with someone about the temperature. And asked if they could turn the temperature down, to which I was told they did. The temperature in my room never dropped below 23 degrees centigrade, after having asked for 20 degrees. I had to make this call 3 times. Unacceptable!!
July 21, 2015
Rated 3 out of 5 by acm14 Comfortable environment
I come here every year because the staff is friendly and it makes for a pleasant environment.
July 20, 2015
Rated 1 out of 5 by kc5165 NO HOT WATER
My family and I checked into two rooms at the Sheraton Milan Melpensa Airport Hotel on 7/09/2015 as we were flying out of the airport in the morning on 7/10/2015. After checking in at approximately 11pm, we found that neither room at hot water. I called the desk and they indicated that they would check into it immediately. I received a call back a short time later indicating that the hotel had no hot water in the corridor where my room was located but that they planned to have it resolved within the next few hours. They did not have two rooms to move us to.
When we awoke in the morning, we found that both rooms were still without hot water. I went to the front desk and was told that the problem originated really in the day on 7/10 and that the staff was aware of it long before I checked in. They actually checked us into two rooms that they knew had no hot water!!! The front desk game me a key to a room that was in the next corridor that my family of four could shower in. This caused a significant inconvenience for us and we were quite unsatisfied.
July 12, 2015
Rated 4 out of 5 by durham Good airport hotel
The rooms were above average. The dining room service and food were good but pricey. The bar service was slow. The architecture of the hotel was very modern but comfortable.
June 30, 2015
Rated 5 out of 5 by spencertorpy Great Location and Quiet
I stayed twice in last week. Both times upgraded to a large suite. Hotel room is very quiet and staff are very friendly. Lounge seems to be empty. I guess I not use to that when there is free alcohol. Lots of good local restaurants close to the hotel. Great Stay
June 28, 2015
Rated 1 out of 5 Lose the Sheraton name or replace staff and management
The location for this hotel is ideal. The hotel is clean welcoming and the rooms are well stocked, clean and comfortable.
This is a great place to stay if you don't need to talk to the staff or management.
I left my sweatshirt in the room and I called them from the US asking them to check to see if they can find it and ship it to me. Person on the phone was rude and asked me to email the hotel instead of addressing my issue. I also asked for a bill for my stay. I write them an email describing the article and asking for my bill. No response and a week goes by. I called them back (expensive international calls while you are on hold forever) and he gives me the standard answer "Please email us with your request". I tell him that I did email them and no one responded. He asks me to resend the email, I resend the email while I waited on the line. He then tries to hang up saying that they will get back to me in 24 hours as they still have not received my email. I ask for a manager at this point.
He comes back to the phone after a long wait and says the manager is not available to talk to me and that someone would contact me. At this point he informs me that my email has "magically" surfaced.
Its been over two weeks after my stay they finally write back to my email with my bill and no mention of my missing sweatshirt. I write back saying What about my sweatshirt? Then they write back saying "Unfortunately we did not find your sweatshirt."
YEAH cause you are looking for two weeks after I left your hotel.
Not at all happy with my experience dealing with the people working for this hotel. Will not be staying there again. I do not believe I am a preferred guest at star wood hotels and I will be looking to be a preferred guest elsewhere.
June 10, 2015
Rated 5 out of 5 by gmaw Loved the Hotel
Wonderful to stay at the Hotel before a flight, particularly after a long drive. Waking up after a good nights sleep before taking the plane the next day is AMAZING, I would do it again and again, worth every penny!
May 12, 2015