Rated 2 out of 5 by sherrydp good location, worn rooms
Carpets had numerous burns and stains.
Bathroom needed major upgrading.
Worn out rooms is reflection on management, not staff.
Good location at airport and good staff are only redeeming features.
August 31, 2013
Rated 5 out of 5 by Amerigo Pleasant Surprise
Excellent room, location and club lounge. The lady that checked me in was outstanding. However, the check in line was long and there was so separate check in for starwood preferred.
January 1, 2014
Rated 4 out of 5 by Cass15 Good service
I have stayed several times at this hotel and have recommended it to several of my colleagues . Perfect place to stay great breakfast have booked again for the 31july and also booked colleagued for the same day.
July 19, 2013
Rated 2 out of 5 by Manju SPA needs changes!
Pool - cold water
Sauna - dark ( no light) LIFE DANGER
Payment for sauna!!!!
Payment for cup (swiming pool)!!!
Executive Club Lounge - poor offer of F&B
No breakfast at 6 AM in in Club Lounge
( started 6.05!!!)
January 28, 2013
Rated 4 out of 5 by Birdie12 Good Hotel
The hotel was good and have friendly staff.
March 3, 2014
Rated 3 out of 5 by Tuscany25 Needs updating already
I have stayed in this hotel twice in 8 days, on both occasions one elevator is out of service, the coffee machine in the entrance is out of service the escalators don't work, much of the carpet is need of a clean, certain things in the club lounge need repairing. Obviously with the close vicinity to the airport this is a useful hotel but there is little attention to detail. The AC is actually operated from the front desk, this I learnt after suffering extreme heat in the room, AC is often actually switched off from the front desk. I would guess that this an Italian owned hotel and does not give credit to the sheraton name. Also the fact that there are lot of young flight crew continually running around is quite annoying, obviously they are entitled to free time like any other guest but there are a lot of them. These things are maybe not that obvious to the casual one night traveller but since I stay frequently in hotels including airport hotels perhaps I look at things differently. The saving grace is that the staff are extremely helpful and cover some of the cracks in the system.
August 26, 2013
Rated 4 out of 5 by Sarah200 Excellent location
Great for the night before a flight.
One draw back is that you could have to alk a long distance to your room from the elevator.
Ordered pizza from room service and it was there in less than 20 minutes.
March 30, 2013
Rated 5 out of 5 by dav4 Starwood Hotels are Superior
I have visited at least five different Starwood properties worldwide and always find the rooms to be very clean and quite spacious. Most Starwood hotels are unique and have very nice in-house restaurants
May 4, 2013
Rated 3 out of 5 by Dmatt Lounge is the worst I have seen
Went to the lounge today at 6 pm and soda and beer was all that if offered. I asked the staff if they had wine and seems knew little English and in time told me no. I lounge in Italy with no wine???
June 14, 2013
Rated 5 out of 5 by JohnUSA Sheraton Malpensa
We wanted a nice hotel close to the airport. The Sheraton was connected to the terminal, and made for very easy walking transfer to the ticket counter. The food was good at the restaurant and bar.
September 4, 2013
Rated 4 out of 5 by Maria59 Okay stay
Staff at hotel is very helpful. Hotel itself is "tired." Convenient to terminal, but no access to club lounge without paying €30 for SPG Gold members. No perks or preferred rooms were offered.
April 24, 2013
Rated 5 out of 5 by Amy25 nice but slow response
still waiting for statements of charges that i stayed on jan. 29' feb.2 feb 3 feb 4
February 15, 2014
Rated 3 out of 5 by stucky414 Room was loud
My room had a noise that occured every 10 seconds. Sounded like a motor. It made sleeping difficult and did not make for a good night. Was never asked at checkout how I liked my stay.
August 5, 2013
Rated 5 out of 5 by hgmd25 Airport hotel
Sheraton Malpensa was well located and easily accessible from Milan train to airport. Room was comfortable and clean and service was accommodating. I would stay here at any time
March 25, 2013
Rated 1 out of 5 by Gabby Slowest check in history
There are a lot of people on the front desk area but not enough working to check people in.
Our room key was broken and it took 4 hrs and several calls to get it fixed.
April 17, 2013
Rated 5 out of 5 by Mark100 Better than expected
Most airport hotels are not places where we would choose to stay except for the convenience. The Malpensa Airport Sheraton was one of few exceptions.
November 24, 2013
Rated 5 out of 5 by Bobo A great stay , friendly and helpful staf and beautiful rooms
Excellent and helpf staf! Better than most 5 star hotels. Frindly associates. Rooms and lobby beautiful and spacious. High quality food. Certainly will be back!
March 13, 2013
Rated 5 out of 5 by Betty85 This Hotel is Pefect !
We stayed one night for an early flight the next day. It was comfortable, convenient, modern, nice bar and restaurant. The staff was helpful and pleasant.
August 30, 2013
Rated 2 out of 5 by Mick we know better Hotels of the SPG
Restaurant was dissapointing. Building fair stall's in the Hotel over day's, nobody can relax with that!! Paying Fair rates for this is not exaptable.
April 13, 2013
Rated 3 out of 5 by rosario1 poor and expensive
too much expensive Bar, and room's bar rates
We miss the free water bottles in the room.
The room has a bad noice in the windwow.
December 6, 2013
Rated 3 out of 5 by avi8795 check in
In the check in no recognition that i am SPG member. This is the 3 time that the same person check me in and give me handicap room without asking me.
April 25, 2013
Rated 5 out of 5 by kayson Great experience
Everything is great experience in Malpensa.
But i would like to feel more comfortable in next time about the internet connection with free of charge.
February 23, 2013
Rated 5 out of 5 by Jeff fantastic stay next to the airport
An excellent place to stay the night before a flight. Clean, modern and quiet comfortable room. great restaurant as well.
December 9, 2013
Rated 4 out of 5 by Leimomi excellent location for Malpensa
Absolutely the easiest hotel in which to say at the Milan airport! Couldn't be easier. I will definitely return the next time I'm in Milan.
October 3, 2013
Rated 5 out of 5 by FreqTrav Amazing room
I spent one night at the Sheraton Malpensa. What an amazing room! Cool, modern design, comfortable....almost forgot I was on a business trip...
February 20, 2013
Rated 4 out of 5 by woldtraveler Very good airport hotel
Clean, up to date, quiet hotel. Great for the last night before an am flight out. Above the train station so a short walk to terminal 1.
September 8, 2013
Rated 4 out of 5 by paulygurl Malpensa experience
Love the mountain view and supper short walk to airport.
January 27, 2014
Rated 5 out of 5 by falcongt Club Lounge
My only complaint......Americans love COLD beer....lol....and yours is not.Oh, and familiar foods.
But thank you for a wonderful stay.
August 11, 2013
Rated 2 out of 5 by Paula474 Bad first SPG experience
We stayed at this hotel because of it's proximity to the airport. I wouldn't do it again.The best part of this hotel experience was our first bellman, who was genuinely helpful. Unfortunately, the rest of the stay wasn't as good. Although there was a designated area and a large light show sign for SPG check-in, there was no staffed SPG check-in line so we waited 20 minutes to check in on a Saturday evening. Once checked in, I asked for the complimentary internet access that is promised with my SPG and Delta Platinum "Crossover" program, but I had to show the desk person the list of benefits for this program on my cell phone before he would give me complimentary access. On Saturday evening I called hotel customer service to ensure that we would have a bellman to assist us in the morning with two airport trolleys since we had lots of luggage, an early flight and a long walk to the gate area. She assured me that it would be no problem if I called at 6:30 a.m (she said she would still be on then), which I did, and was again assured that a bellman would be there promptly. At 7:10, after another call, we dragged our bags to the lobby. The front desk personnel were less than helpful, and the bellman who did assist us said we should have notified them in advance (really!). Add to this the $100 bill for 2 bad salads, a small pizza and two glasses of wine at the hotel restaurant; the bathroom tub drain which didn't work and the lights in the room which blinked on and off when our phone was charging, it isn't a stay that I will repeat. I certainly hope the next SPG experience we have will be better.
March 24, 2014
Rated 5 out of 5 by Muffin89 Bed was comfortable and bathroom had all the amenities
Staff were accommodating, friendly, able to answer questions regarding flight check in, special SPG line helped with time element.
September 17, 2013