Rated 4 out of 5 Facility excellent, service varied.
Sheaton Malpensa has a great location for early departures. Soundproof rooms were very comfortable, large, with great bathrooms. Nice exercise facility on site. The desk and restaurant service was excellent, and very responsive, but bar service was so poor that we left after waiting 20 minutes at a dirty table, or which there were many. And the staff weren't overwhelmed with business. Internet access needs to be improved: 45 min free is not "free wifi".
September 28, 2014
Rated 1 out of 5 by AlfredoKraus Very poor service
If you stay here, be prepared to have to call reception for everything you would expect any other hotel to have done without being told - cleaning the room, making the beds, re-stocking the minibar, replacing the breakfast forms, replacing the laundry forms, you name it. They are geared to have people stay one night and leave - if you stay more than one night they forget you used things on the first night
September 20, 2014
Rated 1 out of 5 by jazlul Lack of employees
came from Milan Central Station , we had to come down to Terminal1 and not in front of the hotel entrance as your website indicates regarding bus transportation .Once in Terminal 1 and with lack of indication I tried 10 times to call the hotel and each time going thru the automatic answering switchboard and end up with no human answering .
Room service do not answer unless the receptionist walk personally to kitchen to make them call back the room, than you wait a very long time for the service.
Morning time was better, good breakfast and an excellent bellboy who was proactive regarding luggage transfer to terminal1 as he explained thoroughly and precisely what to do and where pertaining to vat reimbursement and check in, I do not recall his name but he was from Philippines.
September 15, 2014
Rated 3 out of 5 by Travlr4u Milano Malpensa stay
I was disappointed this time , I had booked 2 rooms , my coworkers room smelled like cigarette smoke and the tv did not function. When I returned to my room late Thursday afternoon around 7 pm my room hadn't even been cleaned,
Had dinner there Wednesday evening and the service was terrible and very slow. I had to request updates was told 10-15 minutes and it was over 30, by the time the food arrives my coworker and I are beyond caring. We asked for the check immediately , I was asked why and I told the server the service was terrible, had the restaurant been busy I would have understood. At that time of the evening it wasn't even at 25% capacity.
September 6, 2014
Rated 4 out of 5 by Kiwoz Overcharge of credit card
When checking in my card was debited for more than the room rate. I was assured on checking out this would be refunded immediately. To date this has not happened and I am not impressed
September 17, 2014
Rated 4 out of 5 by touchdownjj Good Hotel, Easy Access to Milan City Center
As Platinum member, we received upgrade to junior suite. The room included a sitting area, and large bathroom with separate shower and bath. The bed and pillows are comfortable, and with large window and high ceiling, there were plenty of sunlight. The front desk and bell captain was very responsive and helpful. Rail station is just downstairs, with express train, it is only 30 minutes away from downtown Milan.
The only downside, is for some strange reasons, that housekeeping did not clean and wash used cups and glasses. and does not toss away empty soft drink cans that were on our bed stand. The club lounge offers a good selection of breakfast choices. I will definitely stay here again.
September 8, 2014
Rated 5 out of 5 by globalicon Great Starwood Hotel in the airport
This hotel is super convenient because it is located right in the airport. As soon as you exit the hotel you are right by the the train which takes you straight to Milano Centrale and near terminal 1. After walking so much in Italy, it was nice to have a hotel so easy to get to. The front desk and checkin was good, there was enough staff that you didn't have to wait too long. The rooms were so modern and clean, and it was nice because the ceilings were high which gave the room a much bigger feel. Also, the hallways and lobby are wide and spacious.. The restaurant was good and decently priced considering its Europe.
September 1, 2014
Rated 5 out of 5 by Lee18 Not Your Typical Airport Hotel!
I've stayed at many airport hotels and have never been impressed. They typically served their purpose in being in close proximity to an airport. The Sheraton Malpensa was a complete surprise. The rooms were great, the staff very pleasant, and the common areas bright and comfortable. I would stay here again without question.
September 6, 2014