Rated 2 out of 5 by TRX934 The Weirdest, Most Awkward Hotel
The Weirdest, Most Awkward Hotel
Hotel was built in what used to be a parking garage and still feels like such. Although brand new, it seems like nothing works and everything is broken. First room they gave me had a completely cracked window. In the second one, blinds and towel rack were hanging by a thread.
Was there in January and they could not heat the place up. Needed coat and gloves to roam common areas or to walk from room to elevator (which felt like kilometres!). Front desk employees working with coats and hats jumping up and down to try to keep warm does not qualify as a “Warm Italian Welcome”! In-room heating stops when you remove your key and leave. Was away all day so room was freezing upon return and the night was not long enough to bring the temperature back to normal (14C is OK for camping but unacceptable for hotel room!).
Was unlucky enough to be there when the hotel was hosting a conference of some sort. All resources were dedicated to the convention. This meant no access to the only dining room as it was reserved for convention attendees, tables and chairs from other common areas were removed and used for the convention. Going to the bar for a drink meant sitting at the bar (if a stool was free) as all tables and chairs had vanished!
Check-in takes forever, while check-out is even longer. I could go on and on but in a nutshell I found this place to be the weirdest, most awkward Hotel ever!
January 22, 2012
Rated 1 out of 5 by sbob rooms smelled of strong perfume/deodorant
the room smelled strongly of perfume/deodorant. i actually tried 3 different rooms and all of them smelled of the same strong perfume/deodorant...making it very hard to breathe and sleep. i tried opening the windows, doors and turning on the airconditioning but to no success. you should stop using such strong perfumes/deodorants to mask smells. instead a thoroughly cleaning would be better.
December 5, 2014
Rated 5 out of 5 by vancouver Milan airport
Very accommodating and pleasant staff
February 13, 2013
Rated 2 out of 5 by fugu1234 Malpensa Sheraton HOtel
The hotel is very old and in need of upgrade. Rooms themselves were fine, but rest of facilities needed more staffing and furniture was chipped/tired. Staff was also not very understanding (maybe cultural/language problem) when there was a hitch in my reservation. They didn't do much to make me feel like everything was going to be alright and I had to pay a higher rate than what I originally booked. Not happy .... And I am former SPG platinum and now gold member. This hotel doesn't cut it. But there is no choice in hotels because it is the only option if you need to stay at the airport and this property, so that might be a problem.
November 2, 2014
Rated 3 out of 5 by Mike46 Typical airport hotel and not more than 4 stars
From Terminal 1 it is about a 10min walk to the hotel. As Platinum member, I got an upgrade as to what they call a junior suite. Actually it is more a slightly bigger room in a very unfortunate location, at least room 1170. If you are able to open the blinds, you look at the opposite room. Furniture is 80's style.
No free water in the room and no welcome letter for platinum guests.
You are not allowed to iron in the room, but staff was nice to let me iron in the crew lounge.
The executive lounge is bright and has a good breakfast selection.
May 30, 2012
Rated 5 out of 5 by Thirstytraveler Best Airport Hotel In Europe
Tis hotel is perfect! The staff and Resident Manager are extremely professional and understand client service. IThe restaurant and bar/'lounge serve high quality food. Room service is top notch as well. The indoor pool is fantastic and free of charge, The concierage lounge on the 3rd floor is extremely well stocked and accessible. WIFI is free and the signal is strong everywhere.
One suggestions - clear the plates in the concierage lounge more often to keep the tables clean.
June 28, 2014
Rated 5 out of 5 by ThinkPink The Last Day of our Holiday
This hotel is fantastic everything, location- as we dropped off our hire car we took a few steps and we were into Malpensa Airport Terminal 1 and the doors of the Sheraton were right there booked in and then were able to take a few more steps and were in airport to claim back our tax, bar open all day for light food and drinks, great meal in restaurant at night and buffet breakfast ( everything imagineable available) included in tariff. Top Hotel would recommend for everything.
June 11, 2014
Rated 4 out of 5 by patanegra001 Good for business trip
Good location for business trip, rooms plenty of space and nice bathroom. Negative point is that the reception is charging you €50. If no use of mini bar, they reverse the money!!! Never seen that practice.
November 26, 2014