Rated 3.8 out of 5 by 379
Rated 4 out of 5 by durham Good airport hotel
The rooms were above average. The dining room service and food were good but pricey. The bar service was slow. The architecture of the hotel was very modern but comfortable.
June 30, 2015
Rated 5 out of 5 by spencertorpy Great Location and Quiet
I stayed twice in last week. Both times upgraded to a large suite. Hotel room is very quiet and staff are very friendly. Lounge seems to be empty. I guess I not use to that when there is free alcohol. Lots of good local restaurants close to the hotel. Great Stay
June 28, 2015
Rated 1 out of 5 Lose the Sheraton name or replace staff and management
The location for this hotel is ideal. The hotel is clean welcoming and the rooms are well stocked, clean and comfortable.
This is a great place to stay if you don't need to talk to the staff or management.
I left my sweatshirt in the room and I called them from the US asking them to check to see if they can find it and ship it to me. Person on the phone was rude and asked me to email the hotel instead of addressing my issue. I also asked for a bill for my stay. I write them an email describing the article and asking for my bill. No response and a week goes by. I called them back (expensive international calls while you are on hold forever) and he gives me the standard answer "Please email us with your request". I tell him that I did email them and no one responded. He asks me to resend the email, I resend the email while I waited on the line. He then tries to hang up saying that they will get back to me in 24 hours as they still have not received my email. I ask for a manager at this point.
He comes back to the phone after a long wait and says the manager is not available to talk to me and that someone would contact me. At this point he informs me that my email has "magically" surfaced.
Its been over two weeks after my stay they finally write back to my email with my bill and no mention of my missing sweatshirt. I write back saying What about my sweatshirt? Then they write back saying "Unfortunately we did not find your sweatshirt."
YEAH cause you are looking for two weeks after I left your hotel.
Not at all happy with my experience dealing with the people working for this hotel. Will not be staying there again. I do not believe I am a preferred guest at star wood hotels and I will be looking to be a preferred guest elsewhere.
June 10, 2015
Rated 5 out of 5 by gmaw Loved the Hotel
Wonderful to stay at the Hotel before a flight, particularly after a long drive. Waking up after a good nights sleep before taking the plane the next day is AMAZING, I would do it again and again, worth every penny!
May 12, 2015
Rated 3 out of 5 by sdesjeans bar-restaurant
We came in Friday night for our Saturday flight back to Canada. We arrived around 9pm and went to the bar for some good and drinks. The staff was courteous but obviously could not attend to all in the bar. We got our food and drinks but could not get attention for refills or dessert...
May 10, 2015
Rated 5 out of 5 by Carlos2222222 Great convenient place for airport departure
We stayed here as we wanted the convenience of walking to terminal for our morning departure. We were pleasantly surprised to be upgraded to a nice suite (Room 3125) however there was a problem with the toilet not flushing. We called to have someone take care of it as we were leaving for mIlan and when we got back it appeared to have been fixed as it flushed once however it then could not be flushed. We called down again (this was around midnight-12:30 am) and someone came up to take a look. He confirmed it was not working and then called to "front desk? manager." He offered to be moved to same floor (downgrade) or same room type but 2nd floor. We moved to 2125 and everything was fine (they also gave us 1000 Starpoints as courtesy).
We would stay here again.
Pros: Nice rooms with modern amenities,club lounge and friendly attentive staff
Cons: the floorplan is odd and requires long walks but apparently is due to some specification for being in Airport. Wasnt that big of a deal.
Verdict: would stay here again.
April 28, 2015
Rated 3 out of 5 by Ragshaver Horrible Checkin
It took absolutely forever to simply check in.
April 24, 2015
Rated 5 out of 5 by aamxp This hotel meets Starwood standards
The rooms are spacious - - this hotel must have been designed with North American blueprints. The rooms are well laid out and have plenty of room similar to properties in North America. The rooms are also soundproof and have effective black-out curtains. Someone did a fine job designing this hotel. The hotel is massive and incredibly convenient to the airport and the airport's train station.
April 13, 2015