Rated 4 out of 5 by NP18 Great hotel - Bad food
We have enjoyed the stay at the hotel but made one big mistake, we have decided to have our dinner at the hotel restaurant. The quality was much below our expectation, the waiting time was very long and we fealt that someone in the kitchen thinks that whatever he will serve "they" will eat and if "they" will order a shoup with clams & Brendy and finally get just some boiled frozen shrimps" they" will not notice. Our complaint was ignored.
June 19, 2013
Rated 4 out of 5 by Ben2012 great location and convenience
Very good transportation hub
August 17, 2014
Rated 5 out of 5 by TSizzle Incredible Staff, Great Experience
After a long week of business throughout Italy I was thoroughly spent. The close proximity of the hotel to the rental car drop off area was exceptional and a blessing. At check in I was met by the hotels friendly staff who quickly identified me as an SPG member and my check in was quick and easy. In the morning heading to check out of the hotel I glanced at the flight status screen located in front of the elevators in the lobby to find my flight had been cancelled. Because of this early alert I was able to contact the airlines and make new flight plans before the rush at the ticket counter. After a short walk to the terminal I boarded an alternative flight and continued home. Every member of your staff I met was friendly and helpful down to a final good bye in the morning from the hotel cleaning staff. Thank you for an exceptional stay at your hotel
June 18, 2013
Rated 3 out of 5 by FGdM This hotel needs improvement
Not providing free wifi on a business hotel does not make any sense.
Service in the restaurant was really slow, they forgot the wine we ordered and half of the desserts.
The reception desk was very slow in the check in, I asked for company invoice and address in the bill and this was not ready when I checked out
July 18, 2014
Rated 4 out of 5 by TKSY Convenient
Generally, no complaints. Although not in the city centre, the frequent train down town is convenient and fast. There are minor attention to details which can still be improved on. Some hotel provides a fruit platter to welcome it's members. It would be nice to have free wi-fi in the room. However, at least there's free wi-fi in the public area. The website should state that swimming cap is required and for Euro5, it can be purchased.
October 1, 2013
Rated 4 out of 5 This Hotel is a great home away from home
staying at the Sheraton Milan Malpensa Airport Hotel was so good! we got of the plane and walked straight into our home for the next few days. Some may think its to far from everything but a short inexpensive train ride to Milan City allowed us to see the world of Milan , Italy. At the end of the day we were home and recouping for another! At the end of it all there was no early morning rust to catch our flight as we were there!
August 9, 2013
Rated 5 out of 5 by thebellaimage Great place to rest after a long holiday
I had a long and wonderful vacation in Italy, but a 9.30 flight out of Malpensa to JFK. Rather than deal with traffic, etc. early in the morning, I decided to try the Sheraton. This is very uncharacteristic of me as I generally make a point of seeking out non-chain hotels in Italy. Nevertheless, the Sheraton did not disappoint! The room was large, the bathroom luxurious, room service a bonus, and breakfast excellent.
April 30, 2013
Rated 4 out of 5 by JohnnyBJohnnyB Good and high end but not prepared as it should have been
I arrived very late at the hotel after a full day seeking a good night sleep before going to the airport terminal to which the hotel was attached early in the morning. I wanted a smooth check in and sleep more than anything else. Everyone was helpful, but there was a completely non-obvious means of turning on lights in the hotel room (I opened the room then had to put my hotel key, in the dark, in a slot near the door) which required a call to the front desk after minutes of feeling like a fool for not being able to turn on lights. Then when I went to take a shower the shower head shot off the shower - clearly the person before me had broken it and tried to put the shower head on as if it was not broken. The end result was that I did not quite shower either that night or the next morning but more hosed myself down.
It was fine, but hardly what I expected given the price. I liked the staff and want to give the hotel another shot but I should receive a voucher for a complimentary night.
July 12, 2014
Rated 5 out of 5 by carolynb The staff at this hotel are EXCEPTIONAL.
I just want to personally say that my stay at this hotel put the icing on the cake on my trip. My son and I were on vacation to celebrate him receiving his Masters Degree and this trip was wonderful. I want to thank all of the customer service representatives, they are professional, courteous, and very attentive to your needs. You now have a valued Sheraton preferred customer in me. :)
May 24, 2014
Rated 4 out of 5 by 2002plat all around good hotel
The sprawling hotel offers wonderful rooms, restaurant and club lounge.
The staff was very friendly when we arrived - we were upgraded to the diplomat suite on the club level - the lounge had good snacks and free wine and beer at night and an ample breakfast.
The restaurant served an excellent dinner for a reasonable price and the bar was open until 2pm
easy access to trains and rental car options
a good stay
September 30, 2013
Rated 5 out of 5 by Greg6200 Great Location, Wonderful Staff
I travel to Milan/Malpensa often. I’ve had the opportunity to stay at several other hotels in the area but none can compare to the comfort and convenience of the Sheraton Malpensa. Its location with regards to the airport and the train station make it easy to get to where I need to be and the staff has always been first rate. It will always be my first choice when making reservations.
May 19, 2014
Rated 4 out of 5 by Americanbusinesstraveler Mixed review
The hotel is undoubtedly convenient given the remote location of the airport. And the club lounge and fitness centers are great. Downsides are the TV and internet, which are both subpar. The other downside is the price, which is quite high given its distance from downtown Milan. I have stayed there twice for business and will likely again for its convenience, but it is my hope the internet and TV improve.
March 20, 2014
Rated 5 out of 5 by Bridget8 Great and restful time.
We were told that this is the best way to fly away from Milan and it was. Even though our flight left at 10:20, we were told to be there 3 hours early. Since we only had to walk across the indoor walkway, and had located our airline the day before when we checked in (always a good idea because we hunted a bit), we had a great time and next time hope to take my bathing suit because a swim would have been lovely.
May 9, 2013
Rated 5 out of 5 by Pugger Great Traveler Location
We used this hotel as our last night of a three week European vacation. The plan was to have a comfortable place with good proximity to the airport to facilitate an easy morning and flight check-in. Mission Accomplished! The hotel is literally connected to the International terminal with about a five minute walk from hotel desk to airline check-in. And don't worry about plane noise. Very quiet and comfortable.
October 5, 2013
Rated 3 out of 5 by stefanob The only game in town at MXP
This hotel has the capability to be a great stay but every time I have stayed, there has been at least something (and sometimes more than one) that has been extremely irritating - something that doesn't work as it should (be it air conditioning, printing services, etc). Staff is always friendly and rooms are spacious and comfortable but the hotel is quirky and seems to have been built sloppily
April 20, 2014
Rated 4 out of 5 by Jules48 This hotel is well situated
If you need to be at Malpensa Airport then this is the place to stay but dont look at some of the features that need rectification.
The air conditioning in our room was never able to be set by us and 3 calls for help resulted in advice to open the window.
Water only escaped from the shower waste after I pulled the whole plug out of the floor.
The building is looking tired and needs maintenance now.
March 30, 2014
Rated 5 out of 5 by supatight80 Expect Junior Suite Upgrades for Plats
Booked a BRG rate that was dirt cheap but yet they accorded me with a jr. suite upgrade upon check-in.
Very nice folks here and the lounge can make you so full!
Only thing I don't quite get (and this after staying in their deluxe suite last November) and their jr. suite is that there is no privacy at all when taking a shower...hmmmm....Thank goodness it was only me travelling this time around :)
April 3, 2014
Rated 3 out of 5 by Pericles427 Great Location, Poor Check-in
For flights out of Malpensa the location can't be beat, and the restuarant and the spa were both top-notch. But the check-in was totally unacceptable: while five people stood in line, five staff members stood aorund doing nothing but directing people in which line to stand. For people coming off the road and looking to get some rest before a flight, this was really unsatisfactory.
May 7, 2014
Rated 5 out of 5 by beeper Exceeded expectations
We started our 3 week trip at this property and loved everything about it: staff, Club Floor food, fact it was in the airport, gym, staff and bed and quality of room. Stay there. You will love it, easy access to autostrada. We'll use it always when we fly to Milan and arrive late before heading to Milan. Easy outlet shopping in Serravalle and almost opposite freestanding Loro Piana outlet.
September 17, 2013
Rated 4 out of 5 by Gold70 Hotel is very convenient to traveler
We liked the proximity to the Milan airport. The free internet service was not convenient in the specified locations and required special action. The service should be free in all areas of the hotel including the rooms.
The air conditioning system had to be improved from the front desk control area; this wasted time.
The rooms are very spacious; the bathroom shower is an excellent choice.
June 27, 2013
Rated 5 out of 5 by Nira Great location
Very convenient for late arrivals and early departures. Nice and comfortable place to stay when your flight is delayed after checking out. Comfortable rooms and nice bath.
Could improve on speed of WiFi.
Will return again to this hotel soon.
July 13, 2014
Rated 5 out of 5 by hkm777 MXP Sheraton
Excellent hotel... extremely convenient to MXP Terminal 1, train station, auto rental drop off... very pleasant and helpful staff... better than average restaurant...
July 24, 2014
Rated 5 out of 5 by tljb This hotel was wonderful
This was our second stay. We consider this hotel very valuable to our travel plans.
Desirable location. Lovely accommodations!
July 28, 2014
Rated 5 out of 5 by Allan528 great stay
Check in staff were fantastic , and proximity to airport and train in to Milan make it the place to be.
July 30, 2014
Rated 5 out of 5 by AnnaDownunder This hotel makes stopovers easy
This hotel makes air travel stopovers easy and very comfortable.
August 1, 2014
Rated 5 out of 5 by ghostman Great Hotel
If you are flying out of Milan on an early flight I would highly recommend staying at this hotel. You can walk to the airport since it is directly connected. The food in the restaurant was some of the best Italian food we had while in Italy for two weeks and the breakfast buffet is worth the 20 euros/person. We did not use the pool, spa or fitness center so I am not rating them.
July 26, 2013
Rated 3 out of 5 by Platinum10 3 Day Stay in Mar 2014
Hotel staff is courteous but hotel appears somewhat understaffed. Lounge is lacking in staff support. Breakfeast dishes are cold and dried out as if they were prepared the previous evening. Although lounge is open 24 hrs, there is no availability of drinks or bottled water after certain times. Long lines at time for check in and check out with limitted staff support.
March 24, 2014
Rated 5 out of 5 by Marge518 This was our best vacation accommodation ever, bar none!
Our stay was outstanding in every respect. We were met at the entrance by "Susie" who handled our luggage and then registered by "Anna" who was professional, pleasant and even upgraded us to Club status! We left for our transatlantic flight the next morning feeling wonderfully rested and ready to deal with a tedious 9 hour flight to the US. Thanks, everyone.
Marge and John
August 6, 2013
Rated 2 out of 5 by GreekHoney The service is unacceptably poor
Whether it be check in, room service meals, restaurant service, or check out, the service is unacceptably poor. The only reason for staying here is its location.
July 20, 2014
Rated 4 out of 5 by Yukon06 Milan Malpensa Terminal 1 Hotel
Facilities were very good. Upsell to the business lounge was fine, but not well explained. Started out by saying breakfast was included for the 40 Euro, lounge access, internet wi-fi would be refunded, etc. Did not explain that breakfast had to be taken in the business lounge and not in dining room buffet. Cost me an extra 20 Euro. Was not happy with that and no refund.
July 6, 2013