Rated 2 out of 5 by sherrydp good location, worn rooms
Carpets had numerous burns and stains.
Bathroom needed major upgrading.
Worn out rooms is reflection on management, not staff.
Good location at airport and good staff are only redeeming features.
August 31, 2013
Rated 5 out of 5 by Betty85 This Hotel is Pefect !
We stayed one night for an early flight the next day. It was comfortable, convenient, modern, nice bar and restaurant. The staff was helpful and pleasant.
August 30, 2013
Rated 5 out of 5 by kjell A perfect place to be
Very easy an Nice rom an Wake up in the morning in a good mude.
August 29, 2013
Rated 5 out of 5 by globetrotters A surprise for an airport hotel
The hotel is new and convenient. Right across the street from the airport terminal and right across from the train station for the train into Milan. We stayed there our first night to rest after the long flight. As platinum, we were upgraded to a lovely room and had a pass to the club. The club is very nice and has a tasty selection of food... the best food selection of any club we have experienced. Should one want food for the room without it being room service, there is a Carrefour right back in the terminal. I wouldn't suggest staying here for a Milan visit, however, a great place to stay when coming in or out of the MXP (Milan Malpensa) airport. Will stay in this hotel every time we fly in or out of the Milan airport.
August 26, 2013
Rated 5 out of 5 by Lejr A Wonderful Night's Rest in a Luxurious Room
After a busy week in Croatia, we needed a place to recuperate before tackling Florence, so spent the night at this hotel before catching the train. The location cannot be beat for convenience to both air and rail travel: both are located adjacent to the hotel. We appreciated this after arriving on a late flight, exhausted and in need of relaxation. And so we were delighted to find in our room a bottle of champagne and arrangement of chocolates. The room amenities were plentiful and we could not have asked for anything more!
August 26, 2013
Rated 3 out of 5 by Tuscany25 Needs updating already
I have stayed in this hotel twice in 8 days, on both occasions one elevator is out of service, the coffee machine in the entrance is out of service the escalators don't work, much of the carpet is need of a clean, certain things in the club lounge need repairing. Obviously with the close vicinity to the airport this is a useful hotel but there is little attention to detail. The AC is actually operated from the front desk, this I learnt after suffering extreme heat in the room, AC is often actually switched off from the front desk. I would guess that this an Italian owned hotel and does not give credit to the sheraton name. Also the fact that there are lot of young flight crew continually running around is quite annoying, obviously they are entitled to free time like any other guest but there are a lot of them. These things are maybe not that obvious to the casual one night traveller but since I stay frequently in hotels including airport hotels perhaps I look at things differently. The saving grace is that the staff are extremely helpful and cover some of the cracks in the system.
August 26, 2013
Rated 5 out of 5 by EvgeniyS Hotel few steps from airport
Nice location with huge spaceful facilities for comfort stay for short-term period before or after departure
August 19, 2013
Rated 5 out of 5 by falcongt Club Lounge
My only complaint......Americans love COLD beer....lol....and yours is not.Oh, and familiar foods.
But thank you for a wonderful stay.
August 11, 2013
Rated 4 out of 5 This Hotel is a great home away from home
staying at the Sheraton Milan Malpensa Airport Hotel was so good! we got of the plane and walked straight into our home for the next few days. Some may think its to far from everything but a short inexpensive train ride to Milan City allowed us to see the world of Milan , Italy. At the end of the day we were home and recouping for another! At the end of it all there was no early morning rust to catch our flight as we were there!
August 9, 2013
Rated 5 out of 5 by Fredo1 Convenience can't be beat.
The rooms are clean and confortable. The hotel is attached to Malpensa Airport from where you can go anywhere. There is a train that runs from MXP to the center of Milan.
August 7, 2013
Rated 5 out of 5 by Marge518 This was our best vacation accommodation ever, bar none!
Our stay was outstanding in every respect. We were met at the entrance by "Susie" who handled our luggage and then registered by "Anna" who was professional, pleasant and even upgraded us to Club status! We left for our transatlantic flight the next morning feeling wonderfully rested and ready to deal with a tedious 9 hour flight to the US. Thanks, everyone.
Marge and John
August 6, 2013
Rated 3 out of 5 by stucky414 Room was loud
My room had a noise that occured every 10 seconds. Sounded like a motor. It made sleeping difficult and did not make for a good night. Was never asked at checkout how I liked my stay.
August 5, 2013
Rated 1 out of 5 by AllyKat Nice except for the couple screaming all night
My husband and I spent our last vacation night in this Sheraton due to its excellent location in the airport.
Around 3:00 a.m., we were wakened. We could hear a couple screaming. It wasn't loud, but a man was yelling as if the TV was on low. I called the desk multiple times to complain and asked that they find the source of the noise and stop it. They said they could not find anything, and after several of my calls, said they frankly did not believe me. Finally, after a couple hours, I put my ear to the window glass and that amplified the sound so I knew the yelling must be in a room above or below. I called the desk and told them. Finally around 5 a.m., we heard pounding on a door, then silence. The phone rang. "We found them. We told them to stop."
The next morning I told the guy at checkout I had a complaint about the noise, and he became arrogant and disbelieving. No, there is not a manager to talk to until 9 a.m. (when our flight boarded!)
Everything else was nice, but this was a terrible way to spend the last night of our European vacation.
August 4, 2013
Rated 2 out of 5 by Ondastar Vacation stop
This facility has inadequate ac cooling and is poorly engineered. Rooms and common areas are hot and humid, the Club lounge unpleasant even at 7AM, and the massive glass areas amplify the summer sun, one would think that the engineering issues would be easily improved with solar collectors and deflectors. The restaurant has the most service conscious staff, and the menu is good. Some bar staff are surly and inattentive. Top notch concierge service not available. Suites are well appointed, spotless, however unpleasant when the temperature is plus 27 C, and the ac laboring to hold that temperature. In one case the power was out in our second suite and the temperature reached 32 C.
July 30, 2013
Rated 5 out of 5 by ghostman Great Hotel
If you are flying out of Milan on an early flight I would highly recommend staying at this hotel. You can walk to the airport since it is directly connected. The food in the restaurant was some of the best Italian food we had while in Italy for two weeks and the breakfast buffet is worth the 20 euros/person. We did not use the pool, spa or fitness center so I am not rating them.
July 26, 2013
Rated 4 out of 5 by Terry47 Great Location for Malpensa Travelers
Best--Hotel staff from bellhop to check-in were superb. Also value for money. Good--Restaurant food. Needs improvement--(1) Restaurant service; (2) gym equipment, (3) airport signage, and (4)club lounge drinks and food.
July 26, 2013
Rated 5 out of 5 by ADLfromLB Great place to relax before flying home
Stayed one night before flying back to the US after a few weeks in Italy. It was very easy to check in and return our rental car (just next to the hotel) and it was so nice to get a good night's sleep before flying out in the morning. The room we booked was quite large and included use of the club lounge, which was pleasant. My daughter also used the indoor swimming pool, which was small but nicely heated. At check out, the bellperson got us luggage carts with which we pushed our things directly into to the terminal just a short walk away through a tunnel. Compared with previous experiences at Malpensa, dashing through through crazy Milan autostrada traffic to get to the airport on time, this was a big improvement. We'll definitely consider doing it again.
The only negatives about the hotel were (1) the room didn't have many electrical outlets, surprising for a modern hotel; (2) we were unable to get an iron or ironing board, because we were told they don't give those out for security reasons (although they kindly offered to let us use the one in the airline staff lounge in case we needed to); (3) the pool required the use of swimming caps, but only had shower caps on hand to give out (which didn't work very well). Also, the restaurant was good but quite expensive, although that's about what we expected for a restaurant located at an airport.
July 21, 2013
Rated 4 out of 5 by Cass15 Good service
I have stayed several times at this hotel and have recommended it to several of my colleagues . Perfect place to stay great breakfast have booked again for the 31july and also booked colleagued for the same day.
July 19, 2013
Rated 4 out of 5 by BigRaj Good value for money
Sheraton Milan Malpensa is ideally located and has all that anyone requires. It is ideal for those passengers in transit as it puts little stress on the travel. The staff are very well trained and attends to your needs efficiently. the only setback is that at times it takes a little longer than expected both at check in and check out.
July 17, 2013
Rated 4 out of 5 by AndrewBrooklyn I hate Airport Hotels but I love this in MXP
I hate Airport Hotels. But this hotel is really different. Service is really good, Club Lounge is awesome. My room was outstanding (upgrade to Diplomatic Suite). If you are a SPG member - this hotel is really for you.
July 14, 2013
Rated 2 out of 5 by ksy503 Either Under-Funded or Under-Managed
-When taken to my room, the "non-smoking" room reeked of cigarette smoke. When I pointed this out to the staff, I was told it was not a smoking room because it had no ashtrays. This disregards the fact that people smoke without ashtrays and that the room did not have the "no smoking" sign as did the adjacent room. Unsatisfactory
-The circuit breaker had already tripped when I entered the room. Maintenance was called and re-set the tripped breaker. This indicated either housekeeping cleaned the room in the dark after the last guest left, or the guest tripped the breaker, meaning I did not have a room cleaned after the guest left. Unsatisfactory
-The only ice machine on the floor was broken and had not worked for some time by judging its condition. I had to retrieve ice from the bartender. Unsatisfactory
-After the second day, the escalator broke. This was an inconvenience but not a tragedy since the elevators still worked, but they are very slow. Could be better
-No on-site parking was available because it was full. The desk clerk suggested I park in airport parking, and then I would be given a small discount upon checkout. Unsatisfactory
-The cleaning staff never replaced my dirty glasses with clean ones. After three days and three glasses, I would expect it to be obvious that they needed changing. Unsatisfactory
Overall, either the hotel has poor management to allow these conditions to exist, or they are underfunded and can’t afford to fix the problems. There are more hotels in the area (in Somma Lombardo) that I will explore the next time I stay in west Milano. This should be an embarrassment for Sheraton and Starwood.
July 8, 2013
Rated 4 out of 5 by Yukon06 Milan Malpensa Terminal 1 Hotel
Facilities were very good. Upsell to the business lounge was fine, but not well explained. Started out by saying breakfast was included for the 40 Euro, lounge access, internet wi-fi would be refunded, etc. Did not explain that breakfast had to be taken in the business lounge and not in dining room buffet. Cost me an extra 20 Euro. Was not happy with that and no refund.
July 6, 2013
Rated 5 out of 5 by SteveG New high-water mark for Sheraton SPG
I travel extensively on business and stay primarily at SPG hotels. This hotel sets new standards for Sheraton room cleanliness, spaciousness and guest service. The SPG rooms are cavernous (perhaps 100m2). Less than 2 years old, the hotel is at the heart of the Malpensa airport, and the train terminal is directly off the hotel lobby, yet impossibly quiet. There is a direct train to Milan's city center, only 15 Euro return (33 min each way), excellent and effortless. Service from David and Giulia at the desk were exemplary and gracious. I'm looking forward to returning.
July 3, 2013
Rated 1 out of 5 by WwW8000 Not friendly staff
Checking in at Sheraton Malpensa is totally different than any Sheraton
staffs are very unfriendly and giving me the very very far away room from the elevator since I refuse the porter to take my luggage (I have my own reason: since I bring photography equipment and need to bring it by myself)
July 2, 2013
Rated 4 out of 5 by Mercedes2 This hotel has a great location
The location of this hotel, immediately adjacent to the Milan airport, made it an obvious choice for us. The staff, on the whole, were very good. The disappointments we had all related to WiFi and the hotel's computer in the business centre. In most hotels of this calibre, WiFi is offered free in the rooms. Not here. And where it was free (in the business centre and lobby), the signal was poor and we got dropped when we were trying to do web check-in and get our boarding passes for our overseas flight. We ended up having to phone the airline because the hotel's WiFi failed and their computer froze. All in all it was an unhappy experience.
July 1, 2013
Rated 4 out of 5 very convinient for travellers
Generall idea of the hotel was good and reasonable. Design is nice. A lot of money were invested in this hotel. Breakfast is very good organized and mantained and is value for money. A bed and a pillow are comfartable. Location is perfect for travellers. Prices are very reasonable. But daily management of hotel staff is need to be improved from my personal opinion: in our room we found waste bin full of rubbish from previous guests, reception clark did not said appologises for it. There were not slippers and bafthrobes in the room. There was not information about breakfast time in room leaflets. Personnel, except breakfast room staff, was not very pleasant.
July 1, 2013
Rated 5 out of 5 by Shoepeddler It's better than an airport hotel
As an spg elite member the service, recognition and upgrade are nonpariel!
The lounge and restaurants are very good and only a few tweeks could improve the experience. 1. An outlet to charge computers,etc when youare out ofthe room. 2. Phone extention in the livingroom of suite.
July 1, 2013
Rated 2 out of 5 by architect This hotel is not a four-star hotel.
Tub stopper did not work, no bath available.
shower door removed or nonexistent, no way to shower without water on bath floor
AC could not keep up with hot room.
Location was excellent. Lobby nice.
WiFi did not work and was expensive.
June 30, 2013
Rated 4 out of 5 by Vita13 This hotel meets traveller's needs
The Sheraton at Malpensa was a pleasant surprise. It exceeded our expectations. The rooms were comfortable and clean and met North American standards. The location was excellent to access the airport. The lounges and restaurants were excellent. Service was attentive and prompt and the quality of food was excellent. Free wifi in public spaces was a positive asset. The only weakness was the Satellite TV service. News in English was available on multiple channels but tv series or movies in English not available either directly to English-speaking channels or through the remote functions. The remote did not have the capacity to change the language of the programs even when the original language was English. Our experience on other systems was that we could use the remote to change the Italian dubbed shows to the original language. This was a minor disappointment. We weren't in Italy to watch tv. I recommend this hotel highly without reservation.
June 28, 2013
Rated 4 out of 5 by Gold70 Hotel is very convenient to traveler
We liked the proximity to the Milan airport. The free internet service was not convenient in the specified locations and required special action. The service should be free in all areas of the hotel including the rooms.
The air conditioning system had to be improved from the front desk control area; this wasted time.
The rooms are very spacious; the bathroom shower is an excellent choice.
June 27, 2013