Rated 2 out of 5 by JVF70 Terrible
Starwoods should be embarrassed to have this hotel as part of the system, it is LOUSY. Of course the location is good, but the physial condition of the hotel is poor. Wallpaper was peeling of the wall, the carpet was dirty, the bathroom fixtures were old and not good. I would advise anyone needing to stay in the Pier 39 area to stay anywhere but this hotel.
October 4, 2013
Rated 3 out of 5 by JimMcc Good but Pricey
We felt this hotel was nice, but a little pricey for what we got. Room was nice but nothing exceptional.
Had problems getting a cab, in fact their staff tried to get us to use one of their cars at twice the price that the cab ended up being. They actually did not seem happy about then getting us a cab, and this was the first hotel I have ever been to where the cabs where not right there waiting.
July 21, 2013
Rated 4 out of 5 by Sujatha This hotel is really in a prime location
I liked the location of the hotel. Well connected to many tourist spots. I liked the overall staff service in the hotel right from reception to lobby and room service. I specifically want to mention the service rendered by your staff named Prince. He was very helpful, welcoming, prompt in service and professional. Really appreciate your hotel in having such good staff around. Thanks!
August 29, 2013
Rated 3 out of 5 by ZZ2012 Sheraton Experience this was not
The rooms are clean and the location is exceptional, but seriously a sliding door for a bathroom door??. Sinks that have caulking coming off?
Paying for internet at this age, when you can get it free at Starbucks or even McDonalds. Seriously the internet should be free.
The valet parking guys were great and courteous as well as the front desks.
Lastly, the bedspring/box/mattress needed to be changed.
December 29, 2012
Rated 4 out of 5 by Maui27 Best Location
My wife and I both greatly enjoyed the perfect location and proximity to public transportation and great restaurants. The staff was supportive and gave us the local insights to make best use of our time in San Francisco. I am not sure when we will be going back to S.F. ,but when we do I am sure we will reserve a room there again.
October 14, 2013
Rated 4 out of 5 by Marilyn71 Family holiday weekend
Good hotel with a great location - can walk to Wharf and Pier 39.. Very efficient and pleasant front desk welcome. Comfortable room with pool view at a great price - everything was in order. Will return here and would recommend it to anyone. Note however, if you need a taxi on a Saturday evening, call a company yourself as the concierge is not able to do this - not my usual experience at any hotel.
December 20, 2012
Rated 4 out of 5 by zabu this hotel is in a great location
My room was very nice. I had an entire suite all to myself. The sheets were clean and crisply ironed. Nice pillows. However for some reason the glasses were plastic. One of my glasses had a hole in it. My drink leaked all over the place. Also The room service is not 24 hour. I called 5 minutes pass midnight after cleaning up the mess from the leaky cup and they would not help me. No jacuzzi.
July 12, 2013
Rated 3 out of 5 by February13 Good location
If you want to be able to walk almost everywhere, this may be a hotel to consider. The transit is also close by & only costs $2. When you check in, I would recommend asking to stay in the quieter area of the hotel as the windows and doors do little to keep out the traffic and other noise. We found everyone in the hotel very helpful and knowledgeable about the area & the beds comfy and very clean.
February 10, 2013
Rated 4 out of 5 by Redhook414 Just OK
The hotel is OK. Amenities were fine, location is good (for tourists), and everything was fairly clean, but the room decor was somewhat outdated and lacking some of the amenities I have come to expect in a Starwood hotel (usb chargers in room, stereo, in-shower soap and shampoo).
October 28, 2013
Rated 3 out of 5 by dmo888 Sheraton Fisherman's wharf Feb 2013
Feb 2013 I spent 2 weeks at the sheraton fisherman's wharf. I was disappointed with the state of the hotel as it is clearly showing many hard years of service. My room and probably all rooms had what I consider to be poor water pressure for shower and toilet and had a general run down look.
On the other hand the hotel staff is excellent and exceeded all expectations.
Enjoy your stay.
February 24, 2013
Rated 5 out of 5 by Anah1 First visit to San Fran
This hotel was great in terms of convenience to attractions, restaurants,shopping, loved the spg recognition and the upgrade. Would definitely stay here again
November 17, 2013
Rated 1 out of 5 by Barry58 Pathetic
Noisy. I would never recommend this sad excuse for a hotel to anyone. The room was incredibly noisy. I was unable to sleep. I am not sure if I will ever use a Sheraton facility again. I definitely would not recommend it.
November 8, 2013
Rated 1 out of 5 by Steven27 Poor
Upond arriving at the hotel I checked in was told breakfast was included in the 4 days we where going to be the for 3 people!! Which was not true!!
Also $ 50.00 plus tax to park in the hotel Parkin lot which we where not told at the time of booking!! Unhappy! Getting into our room was extremely hot!!! NO MICROWAVE!!
NO REFRIGERATOR!!! SO so unhappy!!!
September 9, 2013
Rated 3 out of 5 by Rebeccac Staff not familiar with Status Program
This is the first hotel where the SPG program status was not acknowledged at check-in. When I called down to confirm that Gold receives free internet, they said it does not. I have stayed here a few times and each time they seem "worn out by tourists." (both hotel and staff) Though no one was particularly rude, they did not seem to go the extra mile, rather more the bare minimum.
March 23, 2012
Rated 5 out of 5 by moonriver nice hotel
Room is nice and very comfortable.
Very romantic with the fireplace.
Nice location with short distances walk to shopping and the Wharf.
November 18, 2013
Rated 4 out of 5 by Alisa85 SF business trip
I enjoyed staying in this hotel. The rooms are spacious enough, airy and very clean. The personnel is very nice an helpful. The location of the hotel is in vecinity of the piers, and not to far from downtown. I will definetely choose this hotel again.
October 29, 2013
Rated 5 out of 5 by Shoelady365 If I could I'd give it 10 stars
Everything was spectacular !! From concierge to front desk , room outstanding !!!! We are returning thanksgiving for 3 days
November 18, 2013
Rated 4 out of 5 by OpinionOnEverything Nice Wharf Escape
Thomas, the Concierge, was grand! Helped with full day - from breakfast to dinner and spots in between. Even though quite busy (weekend & football game), they were very helpful & friendly.
Arrived late on Fri and first night was only OK, but they kindly called Sat to upgrade me to a grand room in recognition of my Starwood status.
Martini was good, but servers did bicker.
February 2, 2012
Rated 5 out of 5 by Julissa GREAT HOTEL
From the minute I arrived at the hotel to the time that I left the hotel, the service was OUTSTANDING! I was checked in right away. The ambiance in the room was very relaxing, lots of room, great coffee and the bed was comfortable. It was very clean throughout the entire hotel as well as in my room (No strange odors). I would recommend this hotel to everyone. Thank you!
September 30, 2012
Rated 1 out of 5 by ssgca Converted Motel
This should cannot be classified as a hotel. From the decor, to the loud in-room a/c to the non-existent sound-proofing, this is certainly not a hotel. I would not stay here unless you want to stay in the heart of the Fisherman's Wharf area or no other options are available.
October 18, 2013
Rated 2 out of 5 by Alext43 Old apartment complex with a facelift....
I was very excited about staying here especially given the multi-million $$ makeover. Sadly I was disappointed with the property - despite new paint and carpet it just felt old. Additionally it was noisy at night because its next to a bus depot and there was construction going on. To boot our shower broke mid-stay.....
All in all a disappointing stay.
July 27, 2013
Rated 3 out of 5 by Buchanan Room on small size, though location great
Whilst location was fantastic the room was very small, in particular the bathroom and storage space. No free wi-fi in room which was inconvenient though it was available in lobby. Toiletries kept to a minimum and i had to ask for extra. Overall would say suitable for a couple but not for a family unless suites are available (none free for our stay)
July 31, 2013
Rated 3 out of 5 by Bud1962 Close to Everything
Not a bad place to stay, but not great either. AC in the room was poor, hotel is OK. Is close to everything, so once we had the car parked ($46.00 a night) we did everything else on foot. Location is very good. Not much info. available at the otel on the local places to visit, eat or... Had to venture out and find it ourselves.
Hotel staff was friendly.
July 7, 2013
Rated 5 out of 5 by lsparra Proximity
The hotel is in the middel of the best of San Francisco. Walking distance from the Bay and walking distance form Trolleys.
November 11, 2013
Rated 4 out of 5 by jaylo CLEAN
I got to SF early and went to see if I can check in at 12 noon after a 10 hour drive, and they understood and got me a room right away, room was very clean and the hospitality was even better, from front desk to cleaning crew excellent.
October 21, 2013
Rated 5 out of 5 by LAB63 Great location.
The hotel has been remodelled in beautiful beach colors. It is a great place.
November 15, 2013
Rated 3 out of 5 by escape76 Great location - staff ok
Location is excellent - hotel has been upgraded inside altho on the outside might not look as pleasant. The rooms are nice. Showers need work. Staff are mediocre. Concierge was not that great - neither were the valet folks. I'm used to high quality SPG staff. They were what I'd find at any other hotel brand. Also the coffee shop QUITE expensive!
March 9, 2013
Rated 5 out of 5 by bjc122003 Great Staff
Every staff interaction was friendly and warm. Location could not have been more perfect.
November 13, 2013
Rated 5 out of 5 by zlzoul Excellent Location and Service
This location is soooooo convenient, great for tourism. The breakfast restaurant was quite small, and when there are some tourist groups it may become congested. Fortunately there is no group during christmas :)
The room was awesome! Decorations are quite fashionable.
Front desk, concierge and restaurant staff are very helpful in every aspects.
December 26, 2012
Rated 3 out of 5 by BusinessTravler Convenient hotel
The hotel is well situated to downtown San Francisco and they staff can get you a cab anywhere in the city in short order.
I think that the hotel was acceptable but it is starting to show its age compared to some of the other available hotels in the same price category. The rooms are clean if a little aged and the staff polite and competent.
February 9, 2013