Rated 3 out of 5 by cdcough Great location
Beautiful location but tiny rooms. The layout is odd as well. Not to mention there was much more than acceptable noise levels. I might give it another try but since there are so many hotels in Fisherman's Warf, probably not.
February 25, 2013
Rated 4 out of 5 by FRGermany Perfectly locate to explore SF
Perfect location to explore SF downtown area.
Helpful and friendly staff.
Relaxed smoking policy close to fireplaces outside.
Rooms and bathrooms rather small (had standard room). However, it's an inner city place.
August 13, 2013
Rated 3 out of 5 by FromLI staff were all amazing
the staff was great. i am gold member, and i wasn't offered my upgraded room. after asking for it the following day, the staff happily obliged. the upgraded room was nice. the original room left a lot to be desired.
August 26, 2013
Rated 3 out of 5 by tsal69 Had some issues
There was a homeless man sleeping outside our door that caused a horrific odor in our room. Key cards are required to come up to room floors, so unaware of how he entered or how security cameras did not detect him.
September 13, 2013
Rated 4 out of 5 by Dan123 Good Location, Parking Issues
Hotel convenient, and staff was excellent.
The room was clean and comfortable.
Parking is very expensive and guest must get a 2nd validation to get out of garage. SPG should fix this. My advice, park elsewhere.
January 2, 2012
Rated 2 out of 5 by Cabo433 This hotel was ok.
I paid almost 300.00 per night & I have to pay 15.00 for wi-fi, get real. The staff was very courteous & friendly, room was nice & clean. Bathroom was very small. Concierge people were excellent & very helpful!
August 3, 2013
Rated 3 out of 5 by dgold needs improvement
In previous many visits room would have an easychair and/or sofa. neither were available.
I sometimes need a chair/sofa for sleep.
Robes were usually provided Gold SPG members automatically. none were provided.
September 6, 2012
Rated 5 out of 5 by 1BizTraveler Nice, clean rooms, friendly staff
This hotel is the nicest in its price range in Fisherman's Wharf. It's within close walking distance to dining and entertainment. The hotel has been recently renovated! Nice decor. Friendly staff. Great hotel.
August 30, 2012
Rated 2 out of 5 by WineAdvisoryGroup Needs an Overhaul... OK at Best
The only reason to stay here is if you need a Starwood hotel, want to be in the Fisherman's Wharf area, don't have high expectations and can get a really good rate. This place is in major need of an overhaul.
April 17, 2013
Rated 4 out of 5 by NickSD Excellent Value
I have to stay in hotels every week in San Francisco. This Sheraton always has a very good room price compared to other hotels in the city. My Platinum status always gets me a nice upgrade to a top floor room
March 13, 2013
Rated 5 out of 5 by Gman54 The best staff! All staff we came in contact were freat!!!!
The hotel is perfectly located. Having Fishermans Wharf right out the door is a fantastic asset.
The staff were all very helpful and friendly. The rooms were very comfortable. We will reccommend this hotel.
August 31, 2013
Rated 2 out of 5 by MikeZ Sub-Par
The keys for the doors didn't always work. The Valet line was busy all the time and only one way in. I've seen Sheraton's work more efficiently, but this was Fisherman's Wharf, might be the best they can do.
August 27, 2013
Rated 2 out of 5 by Platinum Fitness Center
Needs a lot of work. No area to stretch. Too few machines for the number of guests. Had to wait 30 minutes to get on a machine. Several machines were broken. I would not return to this hotel because of this.
February 28, 2013
Rated 4 out of 5 by Karo60 BEST PLACE ON FISHERMAN'S WHARF
This hotel is situated near your personal needs (Walgreens, Safeway & Trader Joe's)
I have been staying here for 18 years and there is a need for renovations - but I do recommend this hotel.
January 5, 2014
Rated 4 out of 5 by Renee50 Great location!
Everyone was helpful especially concierge! I love the outdoor fire pits. It would be nice if they have free Internet access at least for Starwood guests and a room with better view if u r Starwood guest.
August 10, 2012
Rated 3 out of 5 by dgold Problems
Overall the hotel is very good. Some problems do exist. Bathroom shelf space is very limited. An easy chair would be desireable. Tv programming would be improved by adding MSNBC and the comedy channel.
January 15, 2013
Rated 4 out of 5 by BrokerGal Love this location! Walking distance to the warf and shopping.
Very comfortable and relaxed at this hotel. We have stayed here many times and its our favorite location for the price. The outdoor fire pits are wonderful for anytime gathering and social meetings.
July 1, 2013
Rated 4 out of 5 by Tahoe1 Great Location
Has a great location to wharf and Marina. Only problem is parking. It is expensive and away from the hotel. The rooms are very nice and comfortable...but the bathroom and sink area are very small.
February 20, 2013
Rated 2 out of 5 by CBTraveler When a suite isn't sweet.
As other reviews have indicated, the location of this hotel is ideal if you're interested in visiting Fisherman's Wharf. We picked this hotel for the location but largely because I'm Platinum with SPG and the suite night award came through providing us with an upgrade to a suite. Needless to say, it was a disappointing experience for a romantic getaway. The suite...was...well let's just say it needs a big upgrade. The room was very worn. The furniture was pretty beaten up, the walls needed painted, food was left in the fridge from the previous guest and the windows were so dirty you could barely see out of them. No glasses at the mini-bar ... we drank our wine from plastic cups because that's all that was available. Honestly, it simply wasn't a "suite" experience. The bar in the lobby is a mix between a sandwich shop and a bar. I was amazed that the hotel didn't have a nice bar and/or a comfortable lounge inside to sit and relax. This hotel would be okay for a business trip...I like something more polished for a vacation. And, I would tell my fellow SPG Platinum friends to simply not waste your suite night awards ... you will regret you did.
February 25, 2014
Rated 3 out of 5 by Katz Sheraton at wharf
Hotel was good to great! Pool area could use a little updating.
March 29, 2014
Rated 3 out of 5 by Jaymar Value is location
Good location. Full beds need upgrading to queen as they are small and uncomfortable. Very noisy at night. But for the cost and central location to wharf okay place to stay when gone all day.
August 10, 2013
Rated 3 out of 5 by Hockeygoon99 Great location, dated facility
Hotel is in major need of renovation, updating. Hallways are old and worn. Rooms are dated.
The location is great, for tourists, but I'd most likely stay at a different SPG hotel next time.
February 20, 2013
Rated 4 out of 5 by Melissa419 Great Location for Wharf
Great location for Fisherman's Wharf
April 4, 2014
Rated 5 out of 5 by bp12 Great Staff
The best thing about our stay was the extremely courteous, helpful and patient staff. I travel frequently, and I cannot remember another trip where the staff were as helpful and courteous.
August 30, 2012
Rated 3 out of 5 by Lisalo7 Great stay but disappointing assistance.
This hotel is very cozy and so centralized to the Wharf area. It was in walking distance to everything. The room was comfortable for 2 people. Do NOT ask for assistance for transportation.
September 11, 2012
Rated 4 out of 5 by beharfamily2012 Great location for the right price
Rooms are comfortable but beds are small - only 2 doubles for 2 adults/2 kids so a bit cramped. Parking is completely overpriced but you can find good parking near and around for less.
January 3, 2013
Rated 4 out of 5 by jan37 wonderful staff
Hotel was Clean and comfortable.
Staff was friendly and helpful.
The location is fantastic, but we felt the hotel points were higher than necessary and parking was VERY overpriced.
October 10, 2012
Rated 4 out of 5 by kevicurn Fabulous View
Visisted for our Anniversary, treated ike royalty!
Front desk, support staff very responsive and attentive;
only c/o was tub/shower too small for couple and bed/pillows too soft
February 16, 2013
Rated 3 out of 5 by Bjr1949 Good side/bad side
Do not accept a room that faces Mason. Rooms on first floor have no privacy and are very noisy. Stay In the main building. Nice fitness center, two cardio machines not working.
March 20, 2013
Rated 4 out of 5 by Puddy Free Internet
I wish you provided free Internet in your rooms for leisure pleasure. We would have liked to retire in our room and play games on the iPad and not sit in the lobby at night
June 9, 2013