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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.5 out of 5 by 667 reviewers.
Rated 4 out of 5 by Ms. great hotel ideally located January 22, 2013
Rated 4 out of 5 by Nice place! Not excellent, but very nice. Very trendy downstairs in the lounge and check in areas. The location is very convenient to the waterfront/pier 39. I would stay here again. There are some remodeling that should be done with regards to elevators and some of the hallways. But, overall, a good value for the money... January 21, 2013
Rated 3 out of 5 by Good location for Fisherman's Wharf area Nice, clean spacious rooms though the bathroom/toilet was surprising small, a little outdated and somewhat out of place compared to the rest of the room. Good service, facilities. Excellent location for Fishermans Wharf area. January 21, 2013
Rated 3 out of 5 by Very Disappointing This hotel did not meet the standard I expect of Sheraton. There was no fridge and all the glasses were plastic. January 20, 2013
Rated 3 out of 5 by This hotel is in a good location This hotel is in a convenient location with food, shopping and sites within walking distance. The room was clean and the beds were comfortable but the bathroom was not situated well. The sink was separate from the tub and toilet which was fine except in order to use the toilet the light came on over the sink as well as in the bathroom disturbing others still asleep. The shower head was terrible, no water pressure what so ever. The food, internet and parking were very pricey at the hotel and should be looked for elsewhere. January 17, 2013
Rated 3 out of 5 by Problems Overall the hotel is very good. Some problems do exist. Bathroom shelf space is very limited. An easy chair would be desireable. Tv programming would be improved by adding MSNBC and the comedy channel. January 15, 2013
Rated 1 out of 5 by Unsatisfied I was very unhappy with the room when we checked in, not only did it smell like a dirty sock, but the bathroom door was broken and the shower was dirty. Our blankets had not been washed for at least a week and put out an odor in the entire room. We also could hear traffic and people yelling outside our room and the hotel building. January 14, 2013
Rated 5 out of 5 by Great location and friendly staff Clean , comfortable beds and quiet Would definitely stay there again. Loved it January 14, 2013
Rated 2 out of 5 by Not happy with my stay Noisy (tram runs past window), heater did not work, no reasonable restaurant in hotel - snacks only, outrageous parking fee, would not recommend January 10, 2013
Rated 5 out of 5 by best service! This hotel has it all great location and the best service staff.Rooms are clean and neat .we always stay here when in s.f. January 4, 2013
Rated 4 out of 5 by Great location for the right price Rooms are comfortable but beds are small - only 2 doubles for 2 adults/2 kids so a bit cramped. Parking is completely overpriced but you can find good parking near and around for less. January 3, 2013
Rated 5 out of 5 by Great staff and clean rooms! We had a great time staying at this hotel. Location is great. Also the rooms were clean and staff was great. January 3, 2013
Rated 5 out of 5 by Very nice accommodations! It's walking distance to many of the tourist attractions nearby. The hotel is very comfortable and the staff is very attentive. January 3, 2013
Rated 3 out of 5 by Room location near outside compressor The compresssor was outside right across from are room. We were on the 3rd floor, Rm. 3222 all night long every 15 min. the compressor would come on. It was loud I though it was the heater going off & on ,in our room. I press my ear to the window , the noise was coming from outside compressor. I didn't have any ear plug with me.so I took a piece of tissue wet it with water then try to plug my ears with it. Did help a little not much. We did not hear any sound earlier because as we got in my husband turn on the TV. We were there for New Yeaers Eve Bash at Waterfront Terrace 12/31/2012 Good thing we stayed for 1 night only? January 2, 2013
Rated 2 out of 5 by bad time here overpriced rooms not easy to getto January 2, 2013
Rated 4 out of 5 by Sheraton Reveiw Nice location and great lobby. Near bay/wharf and lobby was comfortable and nice little cafe. December 29, 2012
Rated 3 out of 5 by Sheraton Experience this was not The rooms are clean and the location is exceptional, but seriously a sliding door for a bathroom door??. Sinks that have caulking coming off? Paying for internet at this age, when you can get it free at Starbucks or even McDonalds. Seriously the internet should be free. The valet parking guys were great and courteous as well as the front desks. Lastly, the bedspring/box/mattress needed to be changed. December 29, 2012
Rated 5 out of 5 by Service Excellence and location for Fisherman's Wharff All of the staff we encountered during our overnight stay were excellent. They were friendly, helpful and efficient. Everyone from the front desk, the bellman, parking attendants, maintenance workers, and concierge delivered great service and were very personable. The location was perfect for spending time at the Wharf. Can't get any closer! December 28, 2012
Rated 3 out of 5 by Great location, small rooms The Hotel is ok. The room is really small. It feels really stuffy and crowded with only three people in the room. I would give it a 3 star. The location is great, walking distance from pier 39. The staff is very nice. Would try a different hotel next time just because of the size of the rooms. December 27, 2012
Rated 5 out of 5 by Excellent Location and Service This location is soooooo convenient, great for tourism. The breakfast restaurant was quite small, and when there are some tourist groups it may become congested. Fortunately there is no group during christmas :) The room was awesome! Decorations are quite fashionable. Front desk, concierge and restaurant staff are very helpful in every aspects. December 26, 2012
Rated 3 out of 5 by Okay Stay The rooms were comfortable and clean, however they were a bit small. The staff were not so friendly, did not give off a welcome kind of feeling. December 26, 2012
Rated 5 out of 5 by Great Location - Great Value Great location to Fisherman's Wharf. Comfortable bed. Courteous staff. Free Wifi at lobby area. December 24, 2012
Rated 1 out of 5 by Strange Suite policy I was given Suite Awards by Starwood. I used one of them on this trip to upgrade our double room.. When we got into the suite my wife was feeling sick so I thought I would sleep on the pullout sofa bed. Much to my shock I could not open it because it was secured by a plastic. In order to the use the sofa bed I had to call housekeeping and be charged $25 for using a room which I had already paid for.. Also, when I took off the cushions I saw the notice that advised of me this policy and that I had to call housekeeping no later than 10 p.m It was now 11 p.m. How would I have known to do this until I took the cushions off the sofa??? Nobody told me about this and although I had stayed in a Sheraton Fisherman's Wharf suite many times before, I had never encounted this policy until Dec. 22. Our second shock came when I had ordered a limo. through from the Concierge, to take us to the Sheraton Palace for a party. The limo was ordered to take us there and pick us up. When it was time to pick us up I called the limo driver and he said he would be at the Palace in 10 minutes. After a half hour of waiting in the rain we called and told me that would not be picking us up. He obviously was going to make more money with another pickup. We had to find our way back to the Shraton FIsherman's Wharf on our own. Have you ever tried to find a taxi in San Francisco in a rain storm? It took us two hours. This was very disappointing. December 24, 2012
Rated 2 out of 5 by Better options than this Hotel is in decent location, but is below par for Sheraton brand. I've probably stayed 100's of nights at Sheratons around the country and this one was disappointing primarily because of the poor customer service. 1. Concierge that met us at checkin was unhelpful (and clearly more interested in angling for a tip than being helpful) 2. While ordering room service, the gentleman taking my order interrupted me several times to tell me to hurry up (I found that ironic). His reason was because the staff was going to take a break. 3. Asked for a crib, and one was brought sans blanket. We had to call again to get one. 4. Had to change sheets unfortunately because my infant was sick and got some vomit on the sheets. After requesting the sheets, I was told that the hotel was shortstaffed and asked if I would prefer to change rooms. At 11pm, with 3 kids including a sick infant, that wasn't feasible. I told the hotel that I would change the sheets if they would bring me up the spares since they were short handed. They brought up 7 pillow cases, 5 sheets, 0 fitted sheets, 0 pillows, 0 mattress covers. Poor support for a bad situation. In all, the stay was not particularly nice. I won't be returning, and would recommend against the hotel for anyone used to the type of service recieved at other Starwood properties. December 24, 2012
Rated 4 out of 5 by Family holiday weekend Good hotel with a great location - can walk to Wharf and Pier 39.. Very efficient and pleasant front desk welcome. Comfortable room with pool view at a great price - everything was in order. Will return here and would recommend it to anyone. Note however, if you need a taxi on a Saturday evening, call a company yourself as the concierge is not able to do this - not my usual experience at any hotel. December 20, 2012
Rated 3 out of 5 by mr The location and the fire pits add to the desire of this hotel. A few items that could be improved on considering the room cost, first to charge $19 dollars for a pot of coffee brought to room is "outlandish" as well as $25 for breakfast per person. Secondly the nickel & dime charge of .59 cents per minute for the internet, with the exception of printing boarding passes, sadly, leaves a sour, CHEAP, taste about the hotel. Lastly get to top floor away from street noise if you do not want to woken up at 5:00 am.. December 15, 2012
Rated 4 out of 5 by Great Location We were on holiday so we were excited about how easy it was to get to attractions and fantastic food options. The hotel was comfortable and clean. We didn't rent a car and found that we didn't need to since the buses, trolleys, and taxis were readily available. The fitness room was great since it had a good variety of new equipment. December 15, 2012
Rated 5 out of 5 by my stay another wonderful stay at the hotel. the staff will do the extra to make your stay enjoyable. strongly recommend this hotel for a stay on the wharf. December 13, 2012
Rated 5 out of 5 by Hotel in a very nice Location Excellent, valet parking staff have excellent service. December 12, 2012
Rated 5 out of 5 by 121206-08 Visit I am always pleased with the service and cleanliness of the Sheraton Hotel. The staff are always very helpful and friendly. The Concierge Team, espcially Jennifer, was most helpful. Please extend my appreciation to her for a job well done! December 11, 2012
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