Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • United States
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Age Requirement Policy

Guests must be 18 years of age or older with valid picture ID to reserve a room.

Rated 3.5 out of 5 by 620 reviewers.
Rated 5 out of 5 by This hotel is very comfortable, convenient and friendly. We have stayed at this hotel since 1986. We noticed a very friendly and kind staff on this visit. Our room was wonderful. The bed and pillows were like sleeping on a cloud. This hotel is convenient to Safeway across the street, cable car, waterfront and restaurants. We highly recommend Sheraton Fisherman's Wharf. April 24, 2012
Rated 4 out of 5 by Great location and hotel I had a very nice business stay here and will be coming back in a few weeks. The staff were friendly and the bellhop staff were really great. My only issue was 25 dollars for a breakfast buffett was really dissapointing. I had to go somewhere else as there was no ala carte issue. But overall very nice place. June 7, 2013
Rated 5 out of 5 by A Great Vacation Possible by Sheraton Great hotel in great location with exceptionally knowledgeable, pleasant, courteous and professional staff. Concierge are wonderful (P.S.: if you tell Thomas what you have a taste for, he knows where you can best get it from). Sheraton made a great vacation just that more spectacular. Thank you Sheraton!!! June 25, 2012
Rated 5 out of 5 by Excellent location and safe. This hotel was located just a block off of Fisherman's Wharf and literally minutes from great restaurants, great tours, and great views. I liked the layout of the hotel and felt like there was always someone in front of the hotel and always on duty. May 5, 2014
Rated 5 out of 5 by Sheraton Fisherman's Wharf outstanding Sheraton Fisherman's Wharf met all our needs while staying in San Francisco. The Concierge helped us organize our days and reccommended outstanding restaurants. The staff was friendly and every need was met to the "nth" degree. I would most definately stay at the Sheraton Fisherman's Wharf again. August 12, 2013
Rated 1 out of 5 by Dont feel like a Platinum in this hotel There is no lounge, no check in/out fast track for Platinum/Gold member. There is a breakfast area but not for Platinum member unless you pay $20 or use the voucher given to buy some simple breakfast + normal coffee (pay extra $4, if you wanted cappuccino!) Dont feel like a platinum at all! August 2, 2012
Rated 5 out of 5 by Great Hotel At The Wharf We stayed here two nights in January 13". We booked via AAA and recieved a great room at a fair price. This hotel is one block off the wharf area so it"s entrance is not too crowded. Our room overlooked the nice pool area. If you squinted, it could of been Hawaii. Look forward to coming back. January 30, 2013
Rated 5 out of 5 by Return stay I last stayed here November 2012 after a few years since my last stay, my recent February visit pleased me as well that this hotel has maintained its quality. It's very convenient for public transportation & its proximity to Fishermen's Wharf & North Beach provides lots to do for visitors. February 17, 2013
Rated 5 out of 5 by Great stay The staff was fabulous, always friendly and helpful. The rooms were very clean, roomy, and comfortable. We loved the location, easy to walk to any attraction on our list. Then, the fire pit-our favorite place to revisit our day, we met people from all over the world-just so fun! February 26, 2014
Rated 5 out of 5 by Hotel has great features I would strongly recommend this hotel as it is a great place to stay with a fantastic location and equally fantastic staff and with all the facilities needed and more! June 5, 2014
Rated 5 out of 5 by Staff There were 2 staff members who stood out above the rest -- Prince, from the consiergne desk and Jane, the cleaning lady on the 3rd floor. Please convey my commendation to them for jobs well done. A gentleman in valet parking, unfortunately do not remember his name, was also outstanding. April 19, 2013
Rated 1 out of 5 by Converted Motel This should cannot be classified as a hotel. From the decor, to the loud in-room a/c to the non-existent sound-proofing, this is certainly not a hotel. I would not stay here unless you want to stay in the heart of the Fisherman's Wharf area or no other options are available. October 18, 2013
Rated 4 out of 5 by Would stay here again Rooms are small, but clean and nicely decorated. Excellent customer service. Great location. Husband used the fitness center and said they were very good. Didn't get to use it, but outside seating with fire 'pit' looked very relaxing and fun. Only draw back was street noise. April 7, 2013
Rated 2 out of 5 Noisy Room I was first assigned the room that was not made. Then I was put in the room next to Bus Depot. It was noisy. You should at least provide ear plugs without me having to call guest services. If I knew of the noise, I would rather wait for room service to clean the first room. June 13, 2013
Rated 4 out of 5 Great location Very disappointed we were told we would be charged for WiFi in our rooms. It's only free in the lobby. Very inconvenient. Every hotel provides it free. You need to step up Sheraton on this one and get with the times. May 4, 2014
Rated 4 out of 5 by Great Price, Prime Location The hotel is located just a couple of blocks from Fishermans Wharf and is a nice place to stay. It is by far no resort but it meets the needs for what you need. The parking is very expensive but you can shop around and find parking at half the price just two blocks away. January 18, 2012
Rated 5 out of 5 by First time to San Francisco This hotel exceedd my expectations. Staff was friendly and accomodating. Checking in early and having a late check out was no problem. The room was comfortable, clean, and roomy for the three of us. Within walkig distance of so many great things to see and do. Thanks!! November 25, 2013
Rated 4 out of 5 by Fishermans Wharf Sheraton Overall good experience, although the cost of parking the vehicle is the most that I have ever paid in my frequent travels around the country. Room was clean, but bathroom was extremely small and not updated. Staff was very friendly, particularly the concierge. July 1, 2012
Rated 5 out of 5 by Staff The entire staff was more than accommodating for any needs we had there which made things MUCH simpler! June 9, 2014
Rated 5 out of 5 by Location and Comfort The location of this hotel was great in terms of access to the Fisherman's Wharf and other areas near the water. Also the beds at this hotel were incredibly comfortable. Being there on Halloween was fun--the Haunted house set up by the staff was great fun. November 1, 2013
Rated 5 out of 5 by Great stay at a fabulous location! I am a Bay Area resident and former SF resident from 1991 to 2001. I arranged to meet my daughters in the city for dinner in North Beach last Saturday and decided on a whim to play tourist and see what has changed since I moved out of SF. I used some of my accrued Starwood Preferred Guest Points to book a standard room a couple of days before my visit. Upon checking in I was pleasantly surprised to find that I was upgraded to a beautiful top floor Executive Room...very modern and superb views of Coit Tower and Transamerica Tower. The welcome I received as a Gold 3 Star Elite member was much appreciated and the 4 pm late check out and 15 % discount on food service was a plus as well. I love this location and my girlfriend and me enjoyed a very pleasant and luxurious stay in the sweet sleep bed and awesome room. The only draw- back is the $44 overnight parking fee. My suggestion is to take public transportation and leave your car home! Thank you again for a terrific reminder of why San Francisco is such a world class destination!! September 12, 2012
Rated 1 out of 5 by Worst experience ever I had the worst experience with this hotel. The hotel kept changing my reservation to someone else with the same name even though I booked it online with my SPG number. I will never stay here again and will recommend against this hotel to everyone I know. September 16, 2012
Rated 5 out of 5 by great locatio/great staff we were greeted well and all of our requests were granted. staff is very friendly and helpful.location neat the wharf was great. only draw back was the 70.00 dollar cab ride from the airport. We were not told about the shuttle service. enjoyed very much October 16, 2013
Rated 2 out of 5 by DISAPPOINTING++ I expected a little more from a Sheraton hotel. The room was dusty, the paint was peeling around the windows, the bathroom was built for a midget, the baseboards and walls were scuffed up, the phone at the desk did not work, etc..... March 22, 2014
Rated 4 out of 5 by Location, Location, Location Title says it all. To be fair, my stay was made very comfortible by a great staff, Would stay again. The front desk agent named Sandy was possibly the best I've ever encountered. After traveling over 190 nights per year, that's a bold statement. November 9, 2012
Rated 4 out of 5 by Accessible We stayed in room1636 (quiet), a handicap-accessible room with a roll-in shower. Lowered closet bars and low light switches, very rare. Grab bars are not towel racks tho! Very clean & staff very friendly. Hotel food is wildly overpriced. May 2, 2013
Rated 3 out of 5 by room too small! Stayed with 4 persons in an allergy room. 2 double beds. Room was so small for 4 persons, could not store our clothing but also could not place our 4 suitcases somewhere. Airco made a lot of noise. Double bed very small for 2 persons to sleep well. 3 towels each day. Booked for 4 persons! Bathroom also very small. Booked 1 room because the price was very high (400 per night)! San Francisco last 2 days from our round trip (18 days in the USA) never had such a small room for such a high price and never had to pay for the wifi (here 14,95 + tax for 24 hours). Car parking 55 dollar + tax!! per night. For a 4* hotel not worth the money!!! Only location is good!!! July 29, 2014
Rated 5 out of 5 by Customer Service The connoisseur (Jay Jay) was a great help and a very friendly person to work with. He is one of the main reasons I would recommend this hotel. the location is very convenient to many attractions. We walked almost everywhere November 2, 2013
Rated 1 out of 5 by Pathetic Noisy. I would never recommend this sad excuse for a hotel to anyone. The room was incredibly noisy. I was unable to sleep. I am not sure if I will ever use a Sheraton facility again. I definitely would not recommend it. November 8, 2013
Rated 2 out of 5 by Below Expectations The beds are very small and when we pulled back the sheets there were 'suspicious' looking wet spots. Further the staff was not clear about the parking or check out procedures at the time of check in even though I asked. April 20, 2013
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