Rated 5 out of 5 by David42754 INCREDIBLE STAFF
I arrived with my daughter and couldn't have been more happier, staff were the friendliest.
Location was perfect for all activities, especially site seeing bus one block away, pier 39, everything extremely close. I ended up leaving my Blackstone charger in room after we left, and housekeeper saved it till i called and were making arrangements to receive in mail. I would just like to say was very proud housekeeping was honest and trustworthy.
April 30, 2014
Rated 4 out of 5 by SenecaNancy Convienent for a small conference
Hotel was in a good location for a business conference and afforded easily accessible networking activities. Staff was friendly and helpful. A complimentary shuttle service to SFO would be an appreciated upgrade. It is helpful that the Bell staff is very familiar with the local transportation options. The outdoor gathering areas around the Hotel were very popular with the guests.
April 28, 2014
Rated 4 out of 5 by Macye Excellent concierge services!
The Sheraton met our high level of expectation and comfort. Thank you!
April 28, 2014
Rated 4 out of 5 by Tricia14 Very nice accomodation and location.
Had a very enjoyable 5 days here, room very comfortable and clean, parking package especially good and convenient. Great location for getting to Pier 39 and Fisherman's Wharf, would have loved to have sat outside by fire pits but very popular as the evenings were chilly and the inside bar isn't conducive to relaxation, didn't use pool bot overlooked it and it seemed very well used.and well kept. Only comments were that bar area is overly lit, very bright and brash not for relaxing, food and drinks quite expensive and reception was very sparsely manned and involved queuing for quite a while one day when sole receptionist was on phone and no-one else came out to help. Would recommend.
April 26, 2014
Rated 4 out of 5 by Lhou Hotel has good location.
Close to everything. Only parking was expensive, should be free to guests
April 25, 2014
Rated 2 out of 5 by Unhabppy4 Expensive cafeteria
Theis remodel property is trying to present its self as a fresh hip property although the rooms are comfortable and fresh the resturant is no n existent and looks and feel like a cafeteria. There is no lounge or bar and no club lounge For the price point of this hotel this is very disappointing. Not to forget. That the park cost me more then my car rental.
April 25, 2014
Rated 1 out of 5 by MrDissapointed Sheraton Fisherman's Wharf Hotel
During the course of being an SPG member for more than ten years I have never had an experience at a Starwood property that has caused me to write a negative review, however my last experience could not be ignored. From the moment my family and I entered the Sheraton Fisherman's Wharf Hotel for a family vacation we were met with extremely rude and unresponsive service.
When we attempted to check-in to the hotel we were informed that our room was not ready and were asked to give them an additional two hours. After returning several hours later we were informed that our original room was still not available so they were going to upgrade us because we had been waiting. After we finally made it to our room we quickly realized it was located directly next to an extremely noisy bus depot that continuously operated and asked to be switched. (This was the upgraded room#. We were told no other rooms were available but that we could check back later if we still wanted to be moved. Nothing better then playing room roulette on a family vacation when you are simply trying to enjoy yourselves. The best part was that the bathroom door in the room did not shut because the lock was broken and several of the lights in the room did not work. We also awoke to the do not disturb sign on our door being removed two different times even after we replaced it.
After making it down to the lobby we waited over half an hour while a concierge named Jennifer kept telling us she would be right with us. When she finally found time to help us she became extremely irritated when we didn't know our way around San Francisco and couldn't understand why we didn't know about all of the public transportation options in the city. #Thanks for the helpful customer service).
After returning to the hotel later that night we were once again informed that no other rooms were available because the hotel had been sold out. As a result, my family and I were stuck hearing the sounds of bus diesel engines for the next two evenings from our room.
Without a doubt the entire experience at the hotel was miserable. Most notably the lack of professionalism, basic room ammenities and customer service we have grown to expect from the many stays we have had at Starwood properties was nowhere to be found at the Sheraton Fisherman's Wharf. I would not recommend this property to anyone traveling for business or vacation regardless of it being a Starwood property.
April 19, 2014
Rated 3 out of 5 by Tashita Overpriced
Hotel is overpriced, even though it has a good location.
April 17, 2014
Rated 4 out of 5 by B12B Good place to stay
The Sheraton has very friendly staff and knowledgeable concierge. Very convenient. For the price, however, I expected to at least have a microwave and/or refrigerator in the room.
April 17, 2014
Rated 3 out of 5 by CAviaAZ Would stay at another Sheaton Hotel but not this one.
The hotel traffic was noisy and every morning around 4:30 there was a consistent banging. Also there was a small child staying on same floor that could be heard through the walls.
I also tried to get the hotel to honor the Best Price Guarn for our stay as when we tried to file cliam online kept staying reservation could not be found?!
The customer service woman at the hotel refused to honor the lower price.
The room lacking for decor, carpet dated the sheets were stained (?)
April 16, 2014
Rated 5 out of 5 by Sandy5 Definite Pick
The hotel is perfectly located to all activities in SF.
April 16, 2014
Rated 4 out of 5 by Fs007 Great Location
Great location to local tourist attractions.
April 14, 2014
Rated 1 out of 5 by JH27 Won't be staying herre again!
This old hotel must have paper-thin walls and floors. It sounded like they were training elephants upstairs -day and night. I could here drawers closing in the rooms surrounding mine. I lived with this, but with the things below, I won't be back. Ever.
Today, not providing Internet service and a complimentary breakfast is just cheap on your part. It's like asking someone to pay extra for the bed in the room! This is really inexcusable and enough reason never to stay there again. In addition, no microwave and no refrdgerator says cheap, cheap, cheap.
The room appointments were okay - not classy, but functional (except no micro or fridge). The carpet was tacky, as was the paint on the hall walls..
The staff was friendly and tried to be helpful. However, the concierge was off at 9 and we needed help after that - to no avail, and it seemed like there was always an excuse.
April 14, 2014
Rated 4 out of 5 by Logan5 Refrigerators needed ...
This was my first stay at this hotel and I really enjoyed it. The location is great, the room was spacious and even had a couch. The bathroom could have been bigger but it did not bother me. What did bother me however was the fact that there was no refrigerator in the room. As this is obviously more a vacation than a business hotel, a little refrigerator would have been nice. I stayed for a whole week. So I got a cheap Styrofoam ice chest from the grocery store next door, filled it with ice and put my drinks in there. Others than that, I can recommend this hotel based on my personal experience.
April 13, 2014
Rated 5 out of 5 by Runners3 Great Customer Service
The customer service was beyond my expectations; from check-in to our departure. We were always greeted with a "good morning, have a good day" from the cleaning staff! Lots of friendly smiles. Really enjoyed the outside firepits after our long day! I have read some other reviews about the hotel being noisy...this hotel was so quiet, slept so peaceful and we were right upstairs from the front entrance. Thank you for such an enjoyable experience!
April 10, 2014
Rated 5 out of 5 by Vanessa26 Overall awesome hotel
This hotel made my stay in the are an unforgettable experience. Check in was super easy and fast. The staff were so friendly I felt valued as a guest and appreciated as a person. The staff also asked about how the event I was in town for went. They gave me extra time to check out and provided me with everything I needed. The rooms are so tasteful and comfortable. I enjoyed just being in the hotel. Especially the outdoor fire areas! You guys ROCK! :)
April 9, 2014
Rated 3 out of 5 by nubbinsSPG Mediocre Hotel
Average hotel for the price and location. Facilities are pretty outdated and not on par with other SPG properties.
April 7, 2014
Rated 4 out of 5 by Tbone1007 On-site parking nightmare
I realize parking in the wharf is a problem, but your validation process for guests is an absolute nightmare. That would be the one reason I would NOT return to your hotel. We were on the 4th floor and could take the elevator directly to the parking garage. BUT since we had to validate the parking ticket with the valet on the lobby level, we had to take an extra step and additional time to do that. You should accommodate your paying guests over the general public by providing an "in and out" pass for the parking, since guests are paying for the full day anyway. The highlight of our stay was the desk clerk who checked us in. Diane exemplifies customer service. She asked about our vacation and when we told her it was our 40th anniversary, she had a fruit tray set to our room. Then every time I went through the lobby, she called me by name.
April 6, 2014
Rated 5 out of 5 by sushilmakhija Excellent location, easy access to Fisherman's Wharf & Pier 39
The room was cozy & nice. Outdoor area is impressive & you can chill out by the fire side with drinks.
April 6, 2014
Rated 4 out of 5 by Melissa419 Great Location for Wharf
Great location for Fisherman's Wharf
April 4, 2014
Rated 5 out of 5 by Cutie2014 5 stars hotel and great location
My stay at the Sheraton Fisherman Wharf was such a rewarding experience. The hotel was beautiful, the staffs were very friendly and helpful.
April 3, 2014
Rated 4 out of 5 by Chitown1968 friendly helpful staff
Hotel was nicely located in heart of Fisherman's wharf. Easy access to everything from pier 39, Alcatraz landing to catch ferry, cable car turnaround to hitch a ride to union square or streetcar transportation back to hotel.
April 3, 2014
Rated 5 out of 5 by xpressx Excellent service
The staff is really helpful. Teh rooms are comfortable, clean. The food is also good.
April 2, 2014
Rated 5 out of 5 by KennyMike Exceptional staff
Exceptional staff. Their efforts upgrades the property from a three star to a four star hotel.
April 1, 2014
Rated 5 out of 5 by Punkin03 BEST hotel in the Fisherman's Wharf area!
In our opinion, The Sheraton Fisherman's Wharf was the best spot for us to stay while in San Francisco. We were in the city for a week, tried three different hotels and voted that the Sheraton was our favorite for many aspects. It even has a grocery store across the street and an IHOP across the other street for a fast breakfast. The brunch at the hotel, however, is reasonably priced and delicious. When we go back to S.F., we would stay the Whole vacation there! The three block walk to Fisherman's wharf was perfect to work off the breakfast.
March 31, 2014
Rated 4 out of 5 by Prazzy Excellent Staff
Hotel is at best location with excellent staff. Luxury is slightly less at the room but still a very good place to stay
March 30, 2014
Rated 4 out of 5 by LovingSanFran58709 Big room, small bathrooms
Room was clean - beds are too soft. Also the shower curtains aren't curved and the tubs are SUPER narrow...staff was nice although couldn't find the bellman twice (they are understaffed when busy)
March 30, 2014
Rated 3 out of 5 by Katz Sheraton at wharf
Hotel was good to great! Pool area could use a little updating.
March 29, 2014
Rated 2 out of 5 by worktravel512 Disappointing Sheraton
This hotel was disappointing. The bathroom in particular seemed cheap and dirty, and the towels were thin and scratchy. The walls were so thin that I could hear every single alarm clock going off in my neighbors' rooms starting at 5am every morning, and a cable car roaring by every ten minutes. I would not stay at this hotel again.
March 26, 2014
Rated 2 out of 5 by saurabh311 Pathetic Internet Connectivity
Hotel is at a prime location, actually it couldn't be better if like Fisherman's Wharf area. Everything is walking distance. Rooms are small but good.
My biggest problem was internet connectivity. I was on a business trip and had taken a special rate which included high speed internet connection. Sadly the speed was around 100kbps which probably was acceptable 15 years ago! After my repeated request, hotel finally acknowledged the problem but did nothing to resolve it. They said it is managed by some third party, but hotel cannot shy away from the responsibility when it is offered as its own product to the guests. This situation caused me a lot of problem, I missed few video calls, and eventually had to rush to get a new mobile device for 3G connectivity. It was inconvenient as an international traveler. I paid higher rate for internet connectivity and then had to shell out extra money to get my own connectivity. Hotel didn't bother to check with me or even apologize.
So if your trip requires even little bit of internet connectivity at the hotel (either a conference or business work) just avoid this hotel. Otherwise it is a nice place to stay.
March 25, 2014