Rated 5 out of 5 by linda95 Staff
There were 2 staff members who stood out above the rest -- Prince, from the consiergne desk and Jane, the cleaning lady on the 3rd floor. Please convey my commendation to them for jobs well done. A gentleman in valet parking, unfortunately do not remember his name, was also outstanding.
April 19, 2013
Rated 1 out of 5 by ssgca Converted Motel
This should cannot be classified as a hotel. From the decor, to the loud in-room a/c to the non-existent sound-proofing, this is certainly not a hotel. I would not stay here unless you want to stay in the heart of the Fisherman's Wharf area or no other options are available.
October 18, 2013
Rated 4 out of 5 by Jacks Would stay here again
Rooms are small, but clean and nicely decorated. Excellent customer service. Great location. Husband used the fitness center and said they were very good. Didn't get to use it, but outside seating with fire 'pit' looked very relaxing and fun. Only draw back was street noise.
April 7, 2013
Rated 2 out of 5 Noisy Room
I was first assigned the room that was not made. Then I was put in the room next to Bus Depot. It was noisy. You should at least provide ear plugs without me having to call guest services. If I knew of the noise, I would rather wait for room service to clean the first room.
June 13, 2013
Rated 5 out of 5 by baxter123 First time to San Francisco
This hotel exceedd my expectations. Staff was friendly and accomodating. Checking in early and having a late check out was no problem. The room was comfortable, clean, and roomy for the three of us. Within walkig distance of so many great things to see and do. Thanks!!
November 25, 2013
Rated 4 out of 5 by MarkSanDiego Great Price, Prime Location
The hotel is located just a couple of blocks from Fishermans Wharf and is a nice place to stay. It is by far no resort but it meets the needs for what you need. The parking is very expensive but you can shop around and find parking at half the price just two blocks away.
January 18, 2012
Rated 4 out of 5 by Travis76 Fishermans Wharf Sheraton
Overall good experience, although the cost of parking the vehicle is the most that I have ever paid in my frequent travels around the country. Room was clean, but bathroom was extremely small and not updated. Staff was very friendly, particularly the concierge.
July 1, 2012
Rated 5 out of 5 by Jinty56 Location and Comfort
The location of this hotel was great in terms of access to the Fisherman's Wharf and other areas near the water. Also the beds at this hotel were incredibly comfortable.
Being there on Halloween was fun--the Haunted house set up by the staff was great fun.
November 1, 2013
Rated 5 out of 5 by BoomBoom80 Great stay at a fabulous location!
I am a Bay Area resident and former SF resident from 1991 to 2001. I arranged to meet my daughters in the city for dinner in North Beach last Saturday and decided on a whim to play tourist and see what has changed since I moved out of SF. I used some of my accrued Starwood Preferred Guest Points to book a standard room a couple of days before my visit. Upon checking in I was pleasantly surprised to find that I was upgraded to a beautiful top floor Executive Room...very modern and superb views of Coit Tower and Transamerica Tower. The welcome I received as a Gold 3 Star Elite member was much appreciated and the 4 pm late check out and 15 % discount on food service was a plus as well. I love this location and my girlfriend and me enjoyed a very pleasant and luxurious stay in the sweet sleep bed and awesome room. The only draw- back is the $44 overnight parking fee. My suggestion is to take public transportation and leave your car home! Thank you again for a terrific reminder of why San Francisco is such a world class destination!!
September 12, 2012
Rated 1 out of 5 by UnfulfilledSPGmember Worst experience ever
I had the worst experience with this hotel. The hotel kept changing my reservation to someone else with the same name even though I booked it online with my SPG number. I will never stay here again and will recommend against this hotel to everyone I know.
September 16, 2012
Rated 5 out of 5 by smitty72 great locatio/great staff
we were greeted well and all of our requests were granted. staff is very friendly and helpful.location neat the wharf was great. only draw back was the 70.00 dollar cab ride from the airport. We were not told about the shuttle service. enjoyed very much
October 16, 2013
Rated 4 out of 5 by Lhou Hotel has good location.
Close to everything. Only parking was expensive, should be free to guests
April 25, 2014
Rated 4 out of 5 by Cos23 Location, Location, Location
Title says it all. To be fair, my stay was made very comfortible by a great staff, Would stay again. The front desk agent named Sandy was possibly the best I've ever encountered. After traveling over 190 nights per year, that's a bold statement.
November 9, 2012
Rated 5 out of 5 by Cutie2014 5 stars hotel and great location
My stay at the Sheraton Fisherman Wharf was such a rewarding experience. The hotel was beautiful, the staffs were very friendly and helpful.
April 3, 2014
Rated 4 out of 5 by suraymo Accessible
We stayed in room1636 (quiet), a handicap-accessible room with a roll-in shower. Lowered closet bars and low light switches, very rare. Grab bars are not towel racks tho! Very clean & staff very friendly. Hotel food is wildly overpriced.
May 2, 2013
Rated 1 out of 5 by Familyplustoddler Fishermans wharf Sheraton
We waited 20 minutes to be checked in. There was a mix up between central reservations and the hotel. CR was blamed and we were told nothing could be done. I asked to speak to a manager. The representative said the only way we could get the room we needed was to kick someone out of their room, "did I want her to do that?" I asked if a manager could come out and help. The rep went in the back and came back saying " he said to give you an accessible room," the manager never came out. She was rude and indignant. Sheraton boasts renovated rooms but room 1625 at the Sheraton fishermans wharf clearly was not one of them. It still has cottage cheese ceilings. The room also has a crack in the sink. The room is next to a road with a bus line but this was not near as loud as the elevator that could be heard even though it was out in the lobby. There was also a 3 foot section of ceiling that was about to fall, inside the lobby. When we checked out, we had to wait ten minutes in line again. The valets and concession person were very nice and helpful. This room was not worth a third of the price paid.
February 20, 2014
Rated 5 out of 5 by 4traveler Customer Service
The connoisseur (Jay Jay) was a great help and a very friendly person to work with. He is one of the main reasons I would recommend this hotel.
the location is very convenient to many attractions. We walked almost everywhere
November 2, 2013
Rated 1 out of 5 by Barry58 Pathetic
Noisy. I would never recommend this sad excuse for a hotel to anyone. The room was incredibly noisy. I was unable to sleep. I am not sure if I will ever use a Sheraton facility again. I definitely would not recommend it.
November 8, 2013
Rated 2 out of 5 by ccccccc Below Expectations
The beds are very small and when we pulled back the sheets there were 'suspicious' looking wet spots. Further the staff was not clear about the parking or check out procedures at the time of check in even though I asked.
April 20, 2013
Rated 2 out of 5 by saurabh311 Pathetic Internet Connectivity
Hotel is at a prime location, actually it couldn't be better if like Fisherman's Wharf area. Everything is walking distance. Rooms are small but good.
My biggest problem was internet connectivity. I was on a business trip and had taken a special rate which included high speed internet connection. Sadly the speed was around 100kbps which probably was acceptable 15 years ago! After my repeated request, hotel finally acknowledged the problem but did nothing to resolve it. They said it is managed by some third party, but hotel cannot shy away from the responsibility when it is offered as its own product to the guests. This situation caused me a lot of problem, I missed few video calls, and eventually had to rush to get a new mobile device for 3G connectivity. It was inconvenient as an international traveler. I paid higher rate for internet connectivity and then had to shell out extra money to get my own connectivity. Hotel didn't bother to check with me or even apologize.
So if your trip requires even little bit of internet connectivity at the hotel (either a conference or business work) just avoid this hotel. Otherwise it is a nice place to stay.
March 25, 2014
Rated 5 out of 5 by CaroleinMD Beautiful hotel in a very good location
This hotel is an easy walk to Fisherman's Wharf. I liked the decor, and Starwood properties are always reliably comfortable, well appointed and clean. I enjoyed the hotel and wish we had more time there to enjoy it.
November 12, 2012
Rated 5 out of 5 by Sandy5 Definite Pick
The hotel is perfectly located to all activities in SF.
April 16, 2014
Rated 5 out of 5 by irma56 Home away from home
The Sheraton has been my home away from home. When traveling to my office in San Francisco, I have always stayed here. Clean, professional and friendly staff! I will miss my Sheraton family since I am retiring.
January 28, 2013
Rated 5 out of 5 by Bill51 good facility
the coincerigne were very helpful in telling me how to get around San Frnsico and the other sites I need to go to and the Bus pass. Also in getting to Bart so I could get to the airport. Staff was very helpful.
February 11, 2013
Rated 5 out of 5 by SIW713 Its the little things
When we checked in and advised that it was our granddaugther's birthday the front desk clerk was so sweet to send up some chocolate covered strawberries. As I said its the little things that are remembered.
January 22, 2013
Rated 4 out of 5 by MAwestcoast Perfect location to Fisherman's Wharf
Perfect location to Fisherman's Wharf with a 2-3 minute walk. I was there on business so great location to everything. Cool outside environment with outdoor fire pits. Fun hotel that I would stay at again.
May 9, 2013
Rated 5 out of 5 by KennyMike Exceptional staff
Exceptional staff. Their efforts upgrades the property from a three star to a four star hotel.
April 1, 2014
Rated 4 out of 5 by hlbneto Good hotel
Hotel is good but rooms need more facilities like a refrigerator and a microwave oven, at least. Parking is very expensive although the price paid to the hotel. Wi-fi access should be free too.
June 4, 2013
Rated 4 out of 5 by happyhiker Convenient and Comfy
I enjoyed the ambience of the Sheraton, the convenience to everything in San Fran, the variety of services, the view out the window, and windows that opened. It was a deal at the price.
November 1, 2012
Rated 5 out of 5 by Kstempe Staff
The staff were very helpful, especially one girl that checked us in. Whether it was directions, suggestions of places to go or getting our room. Everyone was very friendly and helpful
October 14, 2013