Rated 2 out of 5 by pinot99 Not the best Starwood property
I have stayed at SPG properties all over the world and across the US. This is by far the worst one I have stayed in.
This property is listed as a Category 5 when in reality it is probably more in line with a 3. Yes, the location is great (2 blocks from the Pier), but I have stayed at other Category 5 properties in “tourist destinations” where it was about location (Honolulu / Lahaina) and those properties lived up to a Category 5 with repect to amenities, cleanliness, decore, etc.
The room was very small, there was black mold in the calking in the shower, there were not enough towels in the room for the occupancy of the reservation, and the color scheme in the hallways was enough to give you vertigo.
There was room service trays in the hall when we got there that were still on the floor when we left the next day. One of the elevators was out of service and the other one would begin moving without the doors closing all the way.
On a positive note, the valet who greeted us was great and told us that if we were simply parking our vehicle overnight and not taking the car in and out, we were better off to self-park across the street for $20+ less!
November 16, 2012
Rated 4 out of 5 by edna62 Nice Hotel but very small bathrooms
This hotel was clean and the rooms were a good size but the bathrooms were very small. It was very difficult to close the bathroom door.
November 9, 2012
Rated 2 out of 5 by Maisy Staff needs help in Customer Service
Upon arriving at the hotel after long hours of flight and ground travel, our room was presented to us for our anniversary trip situated next to the housekeeping closet and furnished with two beds. We had requested a king room. The check-in staff were insistent this was there only room available. After checking with the manager another room would be available, but not for several hours. We were not offered a bathroom, nourishment, etc. Just merely asked to go and look around the city and wait for a call. The call never came after 4 hours..so we returned to the hotel at 8 PM to receive a key. The next morning we were told at the breakfast place, our room reservation which was made for breakfast to be included, would only provide for one person to have breakfast a day. Again, back to the manager for resolution. The breakfast was cold at every station, eggs, bacon, and oatmeal. Unappetizing and the same for three mornings in a row.
This was not a romantic getaway place. It is catering to business people who are on the go or large tour groups. Aside from the convenience of location to the waterfront, this hotel is not customer friendly or welcoming in any way.
October 15, 2013
Rated 5 out of 5 by Shoelady365 If I could I'd give it 10 stars
Everything was spectacular !! From concierge to front desk , room outstanding !!!! We are returning thanksgiving for 3 days
November 18, 2013
Rated 5 out of 5 by lsparra Proximity
The hotel is in the middel of the best of San Francisco. Walking distance from the Bay and walking distance form Trolleys.
November 11, 2013
Rated 4 out of 5 by Pavvik Good place to stay in San Francisco
This hotel is really good place to stay in San Francisco, CA. It was my 3rd stay and I'm happy and I can recommend this place.
October 10, 2012
Rated 2 out of 5 by Meg02 Would not recommend
This hotel was convenient to walk to the wharf but was old, did not have a bar area, charged for wifi and was very noisy.
November 4, 2013
Rated 4 out of 5 by CAtraveler Thursday night stay
Rooms facing the courtyard are noisy. TV was nice but much smaller than advertised. Nice large clean room with nice bedding.
February 16, 2013
Rated 3 out of 5 by Fredo Room
The walls are WAY to thin. I could hear the guy next door snoring and a few other things I could have done without.
March 5, 2013
Rated 2 out of 5 by AussieJohn Worst Starwood Hotel I've stayed in for a while
The best thing about this hotel is that it is generally the most affordable Starwood hotel in the city of San Francisco, and has a great location.
However, there are numerous downsides:
1. I have stayed twice in the past month, and one of the main lifts (1 of 3) has been non-operational the entire time; causing huge blockages during peak hours. That's not the only thing that's broken. My phone in the room has broken. Generally this is a giant depreciating asset, and it really feels like one.
2. I find them consistently understaffed, especially during non-peak times. I've had to play hide and seek to find their concierge to retrieve bags etc (waiting to check in hasn't been great, but OK).
3. The staff are on the lower end of what I'd expect at Sheraton (I do have relatively high expectations). I've generally been unimpressed with the "polish" and professionalism of the check in staff - they're not rude or anything, and they're trying their best; but small things - making me feel special to be a Platinum, asking about my room preference, handling mail packages - I've just found them to be lacking compared to other Sheraton hotels.
Needs improvement across the board.
November 12, 2012
Rated 4 out of 5 by Lex57 Our stay
We spent 3 nights in this hotel, and we liked it very much. Nice room, good Staff service and close to the beach
July 30, 2013
Rated 3 out of 5 by lou5 Very Disappointing
This hotel did not meet the standard I expect of Sheraton. There was no fridge and all the glasses were plastic.
January 20, 2013
Rated 3 out of 5 by Dan0114 Dan0114
Staff should improve on recognition for SPG members. This time I did not even get bottled water in my room.
October 31, 2013
Rated 4 out of 5 by RMC3 ELEVATOR PROBLEMS
GREAT LOCATION BUT ELEVATORS WERE TERRIBLE. GUEST SERVICES WERE NOT VERY HELPFUL. NO CLUB LEVEL LOUNGE
August 15, 2012
Rated 4 out of 5 by Jeff77 Helpful staff
We had some special requests of the front desk staff and they went above and beyond to make it happen.
January 30, 2013
Rated 4 out of 5 by bella12 terrific location
I was very happy with the stay, services, and facilities. The SPG chain is my priority when I travel.
September 14, 2012
Rated 2 out of 5 by Gpsarros Old and dirty
Hotel needs a major uplift. The room was very old looking and not that clean. Not impressed at all.
October 21, 2012
Rated 4 out of 5 by Tostao another great stay
very good hotel, great location and nice way to stay in the San Francisco area to enjoy the city
November 16, 2012
Rated 5 out of 5 by HoHoHoHoHo Great Location - Great Value
Great location to Fisherman's Wharf. Comfortable bed. Courteous staff. Free Wifi at lobby area.
December 24, 2012
Rated 5 out of 5 by bjc122003 Great Staff
Every staff interaction was friendly and warm. Location could not have been more perfect.
November 13, 2013
Rated 4 out of 5 by LBert Sheraton Reveiw
Nice location and great lobby. Near bay/wharf and lobby was comfortable and nice little cafe.
December 29, 2012
Rated 4 out of 5 by YosemiteGirl Ok all in all
We stayed at the Sheraton FW for a seminar being held at another hotel about a five minute walk away. We were lucky enough to get a great room rate and it saved us about $70 per night through the special but.....Parking is pricey, even if you self park. Our bathroom was very small with limited counter space. The sink/vanity area is open to the hallway and room and there's no way to turn on the light in the toilet/shower area without turning on the vanity light. So, if you get up in the middle of the night and need to use the bathroom you risk waking up your spouse with the bathroom light. The structure is a bit older so floors tend to creak and walls seem to be a little thin. We had a heavy footed neighbor directly above us who got up every morning at 4:30am and could also hear the partners returning to their rooms just don the hall. Lastly, the heat/air unit in our room was old and in need of replacement. We had difficulty getting it going and even more trouble trying to shut it off. Overall: the location is great, just a block from Fishermans Wharf, shops and restaurants. Beds are wonderful. Rooms are clean. If you can catch this hotel while they are running a room special its worth it.
March 5, 2013
Rated 3 out of 5 by kimu Recent Stay
Hotel bathroom is small, parking is a pain and pricey.
February 3, 2014
Rated 4 out of 5 by eli1 Sound proof poor
Hall noise and upstairs noise disturbing...wole us up on several occations during the night
February 13, 2013
Rated 2 out of 5 by me345678 great location but outrageous parking cost
The hotel is in a great location but I was surprised with the very high parking charges
July 15, 2013
Rated 3 out of 5 by pray Patio
I was encouaged to take a balcony room, which was really just a patio below the pool.
June 22, 2013
Rated 5 out of 5 by skip perfect location
the location was perfect and the staff made this vacation almost like being at home..
August 5, 2012
Rated 3 out of 5 by Suliman Sherton Fisherman -SF
There were stain on the sheets. Front desk need more Professional customer training
April 26, 2013
Rated 5 out of 5 by LAB63 Great location.
The hotel has been remodelled in beautiful beach colors. It is a great place.
November 15, 2013
Rated 3 out of 5 by T123 Smallest Bathroom ever
I have never seen a bathroom this small, and it was in an upgraded medallian room.
January 22, 2013