Rated 2 out of 5 by Lena2 Needs updating
As an SPG member I had hoped for friendlier staff and an SPG room. The first room was a view of the roof and heating and air unit and a very musty odor. Had to request to be moved, better room, but popcorn ceilings, so out dated.
The snack bar, way over priced!
February 10, 2013
Rated 5 out of 5 by eggs23 Great Weekend
The hotel was very helpful with setting my group up with reservations and tickets for events. It made the trip that much more enjoyable. We celebrated a birthday and had a bottle of champaign waiting for us in our room. What a nice touch,
January 21, 2014
Rated 5 out of 5 by SkykingTX San Frrancisco Fisherman's Warf
Newly remodeled hotel in the heart of the San Francisco Fisherman's Warf and North Beach areas. Ultra convenient location to all attractions in the area.. Plenty of shopping and restaurants nearby too. Excellent service by staff.
January 26, 2014
Rated 4 out of 5 by clinty Great Location
We were disappointed in that we arrived late but had made our arrangements months in advance. All that was available was a handicap room. Staff expressed their apologies and gave us a free breakfast. Nice room, great location, Irish lady at the Bar is your greatest asset.
June 22, 2013
Rated 3 out of 5 by Ubon68 Smoke free hotel - Not Cigarette smoke free
At 12 midnight when we arrived back in our room the smell of cigarette smoke was intense. We discovered it was coming from the vent in the bathroom. Not sure how you can solve this problem! Maybe better signage!
January 31, 2014
Rated 4 out of 5 by Alisa85 SF business trip
I enjoyed staying in this hotel. The rooms are spacious enough, airy and very clean. The personnel is very nice an helpful. The location of the hotel is in vecinity of the piers, and not to far from downtown. I will definetely choose this hotel again.
October 29, 2013
Rated 3 out of 5 by esp2010 Great location, comfortable hotel
Reception was initially cool, not what I am used to as a gold member. Didn't feel any recognition of my status and the number of times I have stayed with SPG.
Front desk did eventually warm up and did improve on our originally assigned interior room .
September 19, 2013
Rated 5 out of 5 by ankshah1 Great location, comfort and friendly staff
The hotel is very close to all the Fisherman's Wharf attractions. The hotel is very nice, clean and cozy. There is beautiful fire place sitting outside the hotel, which is perfect at night. Easy access to transportations connecting to entire city.
September 26, 2013
Rated 2 out of 5 by CBTraveler When a suite isn't sweet.
As other reviews have indicated, the location of this hotel is ideal if you're interested in visiting Fisherman's Wharf. We picked this hotel for the location but largely because I'm Platinum with SPG and the suite night award came through providing us with an upgrade to a suite. Needless to say, it was a disappointing experience for a romantic getaway. The suite...was...well let's just say it needs a big upgrade. The room was very worn. The furniture was pretty beaten up, the walls needed painted, food was left in the fridge from the previous guest and the windows were so dirty you could barely see out of them. No glasses at the mini-bar ... we drank our wine from plastic cups because that's all that was available. Honestly, it simply wasn't a "suite" experience. The bar in the lobby is a mix between a sandwich shop and a bar. I was amazed that the hotel didn't have a nice bar and/or a comfortable lounge inside to sit and relax. This hotel would be okay for a business trip...I like something more polished for a vacation. And, I would tell my fellow SPG Platinum friends to simply not waste your suite night awards ... you will regret you did.
February 25, 2014
Rated 4 out of 5 by Pong12 Enjoyed the stay
This hotel was in a great location. I ejoyed my stay and the room was very nice, the bathroom could have been bigger. I really enjoyed the firepits, very relaxing after a long day. The staff was very helpful. I felt the food was a little pricey
October 30, 2012
Rated 2 out of 5 by Anon2013 Maybe spring for the pure room
Although the room was clean it strongly smelled of.carpet shampoo. Alsop when we checked in they were cleaning the carpets in the hallway and ther smell of the shampoo came all the way into the room. The bed was not as comfortable as I'd hoped.
February 19, 2013
Rated 3 out of 5 by Rickyroo2 Left something to be desired.
Hotel room while in good condition is dated. The bathroom could not have been smaller. Sound proofing inside was good but noise from the outside was terrible. Fifty-five dollars a day to park! Although the valet was prompt.
December 16, 2013
Rated 4 out of 5 by jaylo CLEAN
I got to SF early and went to see if I can check in at 12 noon after a 10 hour drive, and they understood and got me a room right away, room was very clean and the hospitality was even better, from front desk to cleaning crew excellent.
October 21, 2013
Rated 3 out of 5 by JBKC Good value for the money, good location
Good location, on bus lines, and walk to wharf. Room clean, beds comfortable. Bath very small, but workable. WIFI in room was $15/day which I didn't want to spend. Free wifi in lobby was very poor. Slow speed. No quiet place to work a bit.
February 21, 2013
Rated 5 out of 5 by JimfromDC 121206-08 Visit
I am always pleased with the service and cleanliness of the Sheraton Hotel. The staff are always very helpful and friendly. The Concierge Team, espcially Jennifer, was most helpful. Please extend my appreciation to her for a job well done!
December 11, 2012
Rated 4 out of 5 by dtrebor Great Location
Stayed for 16 Days only complaint is breakfast never changes. They dealt with my wifes gluten free requirements very well, Location could not be better and the staff are very friendly and provide great service, Would definately use again.
October 25, 2012
Rated 4 out of 5 by bjjones05 Lighting
We found it annoying that the bathroom and the wash room were on the same light switch even though they are different rooms. This made it impossible for someone to turn on the light in the middle of the night without waking everyone up.
August 26, 2012
Rated 4 out of 5 by kenny925 Great Customer Service & Noise rooms.
I found the staff to be very helpful and professional. The only thing I didn't like about the room was the heater in room was very noise and the window didn't block out sound Are room was located near a bus station. And was very noise.
March 5, 2013
Rated 5 out of 5 by NorthCarolina1 Good hotel and exceptional staff
I like Sheraton as a chain. This hotel in particular had an excellent location and decoration.
Even more satisfying was attentiveness of staff and the manager in charge.
I will like to come stay here again when in San Francisco.
January 24, 2013
Rated 5 out of 5 by RhandDh Great motel Great location
The motel was clean and comfortable. We were in San Francisco for vacation and the proximity to Fisherman's Wharf was great! Just a block and a half from many great attractions. Staff was friendly and concierge was very helpful.
September 12, 2012
Rated 5 out of 5 by boomersooner this hotel was a great place
Reading the reviews before our trip help relax me because the negatives posted were items that did not effect my decision like parking fee,wifi, and expensive breakfast. The location was good and the staff were all very helpful.
October 17, 2012
Rated 3 out of 5 by JetsetterK Good location for Fisherman's Wharf area
Nice, clean spacious rooms though the bathroom/toilet was surprising small, a little outdated and somewhat out of place compared to the rest of the room.
Good service, facilities. Excellent location for Fishermans Wharf area.
January 21, 2013
Rated 3 out of 5 by cdcough Great location
Beautiful location but tiny rooms. The layout is odd as well. Not to mention there was much more than acceptable noise levels. I might give it another try but since there are so many hotels in Fisherman's Warf, probably not.
February 25, 2013
Rated 4 out of 5 by Karo60 BEST PLACE ON FISHERMAN'S WHARF
This hotel is situated near your personal needs (Walgreens, Safeway & Trader Joe's)
I have been staying here for 18 years and there is a need for renovations - but I do recommend this hotel.
January 5, 2014
Rated 4 out of 5 by FRGermany Perfectly locate to explore SF
Perfect location to explore SF downtown area.
Helpful and friendly staff.
Relaxed smoking policy close to fireplaces outside.
Rooms and bathrooms rather small (had standard room). However, it's an inner city place.
August 13, 2013
Rated 3 out of 5 by FromLI staff were all amazing
the staff was great. i am gold member, and i wasn't offered my upgraded room. after asking for it the following day, the staff happily obliged. the upgraded room was nice. the original room left a lot to be desired.
August 26, 2013
Rated 3 out of 5 by tsal69 Had some issues
There was a homeless man sleeping outside our door that caused a horrific odor in our room. Key cards are required to come up to room floors, so unaware of how he entered or how security cameras did not detect him.
September 13, 2013
Rated 4 out of 5 by Dan123 Good Location, Parking Issues
Hotel convenient, and staff was excellent.
The room was clean and comfortable.
Parking is very expensive and guest must get a 2nd validation to get out of garage. SPG should fix this. My advice, park elsewhere.
January 2, 2012
Rated 2 out of 5 by Cabo433 This hotel was ok.
I paid almost 300.00 per night & I have to pay 15.00 for wi-fi, get real. The staff was very courteous & friendly, room was nice & clean. Bathroom was very small. Concierge people were excellent & very helpful!
August 3, 2013
Rated 3 out of 5 by dgold needs improvement
In previous many visits room would have an easychair and/or sofa. neither were available.
I sometimes need a chair/sofa for sleep.
Robes were usually provided Gold SPG members automatically. none were provided.
September 6, 2012