Rated 5 out of 5 by Julissa GREAT HOTEL
From the minute I arrived at the hotel to the time that I left the hotel, the service was OUTSTANDING! I was checked in right away. The ambiance in the room was very relaxing, lots of room, great coffee and the bed was comfortable. It was very clean throughout the entire hotel as well as in my room (No strange odors). I would recommend this hotel to everyone. Thank you!
September 30, 2012
Rated 4 out of 5 thanks for a nice stay!
Great location, friendly and helpful staff, clean and very confortable beds.
September 29, 2012
Rated 1 out of 5 by adams2bch Horrible Service and way overpriced.
Granted we were here during a very busy conference (Dreamforce), however the rates were outrageous. They charged us $519 per night and this hotel at best is a 3 star. The rooms are VERY noisy. I spent most of my nights listening to people cackling downstairs near the outdoor fireplaces which are right below the windows of the hotel. I called to co complain and they said they would send security, however, I heard the people carrying on for another 20 minutes. There was not even any free wifi included in this hotel rate. I was appalled. In addition 2 days after I checked out, they e-mailed me updated receipts where they erroneously charged me for parking ($51) and then it took 5 phone calls to get it resolved. NO ONE BOTHERED to call me back!!! I even left a message for the manager Mr. Wong with no response. My needs as a guest were clearly not important to them. When I finally got in touch with Accounting, she proceeded to lie and say she did not call me back because I did not leave a number, even though I left phone numbers to call back EVERY TIME!! This was my encounter with most of the people at this hotel. This is clearly a poorly managed hotel and I would not ever spend another night here even if my life counted on it.
September 25, 2012
Rated 3 out of 5 by Beano Nice but noisy
We loved our visit to San Francisco, the hotel was nice enough however our room was very noisy, woken every morning at 06:00 then 07:00 by trucks being loaded outside our room. The bar is basic in the extreme and more like a bus depot waiting room. No free wifi in rooms??? you get free wifi in Starbucks !!!
September 19, 2012
Rated 1 out of 5 by UnfulfilledSPGmember Worst experience ever
I had the worst experience with this hotel. The hotel kept changing my reservation to someone else with the same name even though I booked it online with my SPG number. I will never stay here again and will recommend against this hotel to everyone I know.
September 16, 2012
Rated 4 out of 5 by Ruth20 Good over all value for the dollar
Good over all value for the dollar.
September 14, 2012
Rated 4 out of 5 by bella12 terrific location
I was very happy with the stay, services, and facilities. The SPG chain is my priority when I travel.
September 14, 2012
Rated 1 out of 5 by Jimmy2011 Good location but not deserved of category 5
The hotel location is nice if you want to explore the tourist area of Fisherman's wharf but , for the money, the hotel is not good value. The staff were, for the duration of my stay, helpful and courteous but I did encounter some serious issues during my 3-night stay that required managment's intervention.
The room was adequate, clean with comfortable bed, but the room was noisy. Check-in exceeded ten minutes and the Gold/Platnum check-in desk is so poorly differentiated that it might as well not exist. If you're a Platinum SPG member don't expect any different treatment than a guest without status. I arranged our stay at this hotel and my colleagues, with no status, had nicer rooms than I did. For a Sheraton property at this price you might expect a Club Lounge. Not at this property.
Do not be fooled by the pretty pictures on the hotel's website showing quaint fire pit and lounging areas. These are located along the through-way where all guests are dropped off and picked up. The room amenities are not commensurate with other category 5 Starwood properties. The breakfast options are also paultry for a hotel that boasts being an exclusive property where $24.95 will get you a disappointing selection of buffet items. No a la carte options at this hotel.
The fitness center is a bright spot in this otherwise disappointing property. The concierge desk was also very helpful in booking our half day wine tour in Sonoma. Bottom line...if you're looking for a reasonably priced hotel to enjoy the best that San Francisco has to offer, stay somewhere else.
September 13, 2012
Rated 5 out of 5 by BoomBoom80 Great stay at a fabulous location!
I am a Bay Area resident and former SF resident from 1991 to 2001. I arranged to meet my daughters in the city for dinner in North Beach last Saturday and decided on a whim to play tourist and see what has changed since I moved out of SF. I used some of my accrued Starwood Preferred Guest Points to book a standard room a couple of days before my visit. Upon checking in I was pleasantly surprised to find that I was upgraded to a beautiful top floor Executive Room...very modern and superb views of Coit Tower and Transamerica Tower. The welcome I received as a Gold 3 Star Elite member was much appreciated and the 4 pm late check out and 15 % discount on food service was a plus as well. I love this location and my girlfriend and me enjoyed a very pleasant and luxurious stay in the sweet sleep bed and awesome room. The only draw- back is the $44 overnight parking fee. My suggestion is to take public transportation and leave your car home! Thank you again for a terrific reminder of why San Francisco is such a world class destination!!
September 12, 2012
Rated 5 out of 5 by RhandDh Great motel Great location
The motel was clean and comfortable. We were in San Francisco for vacation and the proximity to Fisherman's Wharf was great! Just a block and a half from many great attractions. Staff was friendly and concierge was very helpful.
September 12, 2012
Rated 3 out of 5 by Lisalo7 Great stay but disappointing assistance.
This hotel is very cozy and so centralized to the Wharf area. It was in walking distance to everything. The room was comfortable for 2 people. Do NOT ask for assistance for transportation.
September 11, 2012
Rated 5 out of 5 by Travelbuff Wonderful Stay @ Sheraton Fisherman's Wharf
We celebrated our 25th Wedding Anniversary and I chose this hotel after a lot of research. Best place we could have chosen! We could walk to tons of entertainment venues and great restaurants. We rented a car for the week and it was easy to go to Pebble Beach, Wine Country, Muir Woods, Sausalto, and Monterey when leaving the hotel. We would absolutely stay here again if we go back to San Fran - long way from NH!! Staff was awesome and we had the best night's sleep in years - I don't know if they have the same bedding as the Westin's "Heavenly Bed," but it sure felt like it after experiencing it on trips elsewhere. I don't know what that other reviewer was talking about as far as not having a place to put her clothes, other than the bathroom floor! SO WRONG! We had a good-size closet in the bathroom w/plenty of space for hanging clothes and a top shelf and a place to hang towels on the wall in the bathroom. Plenty of drawers in the bedroom for the rest of our stuff. Outside fireplaces made for a romantic spot to have a glass of wine before heading out for dinner. Can't say enough good things about this hotel!!!! Better than staying in the "Ritzy" spots in the middle of downtown, after seeing them. Thanks for making our 25th absoulutely memorable!!!
September 9, 2012
Rated 3 out of 5 by Bayarea2 Tiny room
The air was a problem, the fresh beautiful air was unavailable with windows that didn't open, so it was a stuffy close room. The air on made it too cold.
September 7, 2012
Rated 3 out of 5 by dgold needs improvement
In previous many visits room would have an easychair and/or sofa. neither were available.
I sometimes need a chair/sofa for sleep.
Robes were usually provided Gold SPG members automatically. none were provided.
September 6, 2012
Rated 3 out of 5 by Jane51 The hotel smelled musty and old.
The hotel had a damp/musty smell.
September 6, 2012
Rated 4 out of 5 by mr48065 Services are lacking
completely surprised that guests of an establishment of this caliber are made to pay for computer and internet..especially considering the high rate of nightly stay. Also no shuttle service, again truly disappointing. The fact that there was no pool, was yet another disappointment.
September 5, 2012
Rated 3 out of 5 by Anita Time to refurbish
I guess considering it was San Francisco, the price was perhaps in line with the accommodations. The bedroom area was large and modern, but the bathroom was teeny tiny, and the hallways were in poor condition; scraped paint, worn carpeting. For example, with one bathroom light switch, I couldn't turn on the light in the toilet area without also turning on the light in the outer sink area, which lit up the bedroom in the middle of the night. Only one set of of towels provided. Location is okay, but the Fisherman's Wharf is old style fishing wharf, away from the real action down on the Market Street wharf area.
August 31, 2012
Rated 4 out of 5 by edenmeta Not 100% positive
We stayed for two nights in room 4111. The room was spacious and clean. The kingsize bed was very good. The staff was friendly and helpful. The check-in was very efficient. The location is perfect, just one block away from the piers. And from me no complaints about the price of the parking, I knew upfront that the prices are high in San Francisco.
But I'm not 100% positive. There are some points to improve. The atmosphere on the 4th floor felt a bit cheap, like a motel. The bathroom was extremely small. The toilet was sized for a kid and not for an adult. And the walls seem to be from paper. You can easily here the people in the room next to you.
August 31, 2012
Rated 5 out of 5 by 1BizTraveler Nice, clean rooms, friendly staff
This hotel is the nicest in its price range in Fisherman's Wharf. It's within close walking distance to dining and entertainment. The hotel has been recently renovated! Nice decor. Friendly staff. Great hotel.
August 30, 2012
Rated 5 out of 5 by bp12 Great Staff
The best thing about our stay was the extremely courteous, helpful and patient staff. I travel frequently, and I cannot remember another trip where the staff were as helpful and courteous.
August 30, 2012
Rated 4 out of 5 by NVShip This hotel is located in the perfect location near the wharf!
Great staff and location! Very clean.
August 27, 2012
Rated 4 out of 5 by bjjones05 Lighting
We found it annoying that the bathroom and the wash room were on the same light switch even though they are different rooms. This made it impossible for someone to turn on the light in the middle of the night without waking everyone up.
August 26, 2012
Rated 4 out of 5 by Cliff67 Vacation in San Francisco
We stayed for 5 days at your hotel and it met all but two of our expectations. The first was we have become quite accustomed to having Wi-Fi provided as part of the room package and not have what I call a rather steep price charged as an extra fee. Second, your breakfast that was included with our AAA package was the worst I have encountered in many years of travel. If I had paid the 25 dollars that you were charging I would have been extremely upset.
August 21, 2012
Rated 4 out of 5 by Joerobbub Great Family Vacation
We were recommended to this hotel by SPG. The hotel was in an excellent location. It was convenient to all of the attractions in the city. The concierge was very knowledgeable and helpful recommending places to eat or visit. The hotel could use some updating, but the rooms were very clean.
August 21, 2012
Rated 4 out of 5 by Patsy13 Ideal location
Since we always want to be near the water, staying at this Sheraton was ideal. The staff were most personable and very helpful whenever we needed guidance or a recommendation. The small size of the bathroom which could not accommodate a towel rack was a surprise but for only three days it was a minor bother. Unfortunately, we left a pair of shoes behind. When we called lost and found the next day, no shoes had been turned in. That was a real disappointment.
August 21, 2012
Rated 1 out of 5 by rrfs STRANGE for a SHERATON
I am sitting here in our room 1/2 way through a 4 night stay listening to the people walking in the room above us. They are not heavy walking just simply walking yet every step there is creaking and cracking noises. The elevators ( 3) if all working for a 400+ room hotel, can take up to 10 min. to arrive and then they are full 1/2 the time. We as several other guests end up taking the stairs, this is the first Sheraton I have ever seen with busy stair wells. The rooms are cheaply painted, finished with framed wall paper as art, very low end fixtures and cheap beds. What was that 33M renovation spent on? This hotel has 43% would not recommend it for very good reasons. I assume the 57% recommend are totally enamoured with the handy Fisherman’s Warf location.
August 18, 2012
Rated 2 out of 5 by FrustratedMidwesterner Mediocre at best
Although located conveniently that is as far as the convenience goes. The hotel is divided by a busy driveway that must be traversed to get to building 1. Then up a flight of stairs with your luggage. NO RAMP. and then put everything down to use your room key to get into the small lobby/elevator area. then put things down again if you are on first floor to enter hallway. Put things down a third time when you are at your room. The room we were in was located on the driveway side across from the smoking/social outside fireplaces. The noise level was high and carried on until the wee hours of the morning. Small crowded fitness center and pool is located in separate building and have to walk outside through lobby to get there. There are many other conveniently located hotels within blocks. Stay at one of them
August 16, 2012
Rated 4 out of 5 by RMC3 ELEVATOR PROBLEMS
GREAT LOCATION BUT ELEVATORS WERE TERRIBLE. GUEST SERVICES WERE NOT VERY HELPFUL. NO CLUB LEVEL LOUNGE
August 16, 2012
Rated 4 out of 5 by Roy99 Room Facing Road !
Room 2602 is facing the road and it is very nosy (cars travelling sound) even in the middle of the night ! I guess may need more 'sound' insulation to prevent this issue !
August 15, 2012
Rated 4 out of 5 by Evelyn87 A bit disappointed
The 1st disappointment was when we found out there's no jacuzzi. The bathrooms are very small and leaves very little room in the shower. Staff is not very friendly. The housekeeper "cleaned" our room and didn't even pick up the scattered newspaper from the floor. I'd say all you're paying is the convenience of the location.
August 14, 2012