Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • United States
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Rated 3.5 out of 5 by 562 reviewers.
Rated 4 out of 5 by Great Location for Wharf Great location for Fisherman's Wharf April 4, 2014
Rated 5 out of 5 by awesome hotel!!!!! We came to San Francisco for our wedding and many of our guests stayed here at the Sheraton Fisherman's Wharf as well...everyone fell in love with this hotel...every staff member we came in contact with treated us if we were the only guests staying there...the folks at check in couldn't have been nicer....the concierge was awesome...the guys out front helping us get taxis were always johnny on the spot...the housekeeping staff was always friendly...we fell in love with San Francisco and the Sheraton Fisherman's Wharf! October 9, 2013
Rated 2 out of 5 by Painful getting in Trying to get someone on the phone was a nightmare. The staff via phone were not friendly, and treated me poorly. That being said, I understand that the place was busy as heck with a conference coming in. Still yet, I felt like I was being an annoyance on a request which was a fax. I was told that it was done 6 times and it wasn't. The staff when I arrived was really pleasant, on the other hand - the people working the cafe area were amazing. And the room was extremely comfortable. Really, it was the annoyance of having to call and call and call again to try to get something done, and being treated terribly in the process. Transferring me to voicemails, transferring me without telling me I was being transferred. BAD customer service. The rest however, was great. February 11, 2013
Rated 3 out of 5 by Decent enough, though a little off the beaten track I found the hotel to be solidly average. Definitely close to the wharf (5 minute walk) but too far from the rest of the city for what I was hoping to get. It is called Sheraton Fisherman's Wharf, though, so no false advertising there. Smallish cramped lobby/desk area, but rooms were clean and okay. Overpriced for what you get (even for San Fran). Long lines when I checked in and when I wanted to get checked out. I think it was a busy time in May, but there could have been more people working at the desk to cover the load when the hotel was obviously full. As a platinum member I was quite well-received but no mention of room upgrade (I usually get one or get notified when they don't have any available). No lounge, but they gave me a breakfast coupon for the restaurant. May 23, 2013
Rated 4 out of 5 by Excellent Staff Hotel is at best location with excellent staff. Luxury is slightly less at the room but still a very good place to stay March 30, 2014
Rated 3 out of 5 by Bad wifi Hotel was transitioning to a new wifi carrier so service was spotty to non-existent unless you went to the very busy lobby. To get room wifi, one he'd to call the tech company and have a very complicated connection process but it was still spotty. Rooms were large, nicely designed, very quiet. Hate such bright lighting. Good location with Safeway across the street. Pet peeve - Why can't checkout people at least ask how my stay was when I've just spent $400+$? February 8, 2014
Rated 4 out of 5 by OK stay at The Wharf Centrally located at Fisherman's Whart this is an OK hotel with OK facilities. Being in the SPG group I was a little bit disappointed that the hotel did not live up to those standards, but value for your money is also OK. If you plan to go downtown that is a longer walk or a cab ride away, but the hotel is a good alternative when in SF. March 14, 2014
Rated 3 out of 5 by mr The location and the fire pits add to the desire of this hotel. A few items that could be improved on considering the room cost, first to charge $19 dollars for a pot of coffee brought to room is "outlandish" as well as $25 for breakfast per person. Secondly the nickel & dime charge of .59 cents per minute for the internet, with the exception of printing boarding passes, sadly, leaves a sour, CHEAP, taste about the hotel. Lastly get to top floor away from street noise if you do not want to woken up at 5:00 am.. December 15, 2012
Rated 3 out of 5 by Sheraton at wharf Hotel was good to great! Pool area could use a little updating. March 29, 2014
Rated 3 out of 5 by Only wish the staff could be more helpful I booked for two nights but needed to extend to three nights. When I checked in, the front desk told that I could wait till the following day to do it, when I am less rushed. But on the following day, I was told that the hotel is SO overbooked that there is no chance for me to extend. After I pleaded that I had a four-year old with me and the moving for one night would be rather painful I was told to call the main line because I have a gold status and they might be able to help. The mainl line then told me that there is nothing they can do. I had to scramble and booked another hotel. When I checked out in the morning, I was then told there were rooms available! How could you go from "so overbooked" to "oh, we have some rooms available" overnight like that?! Someone somewhere must've messed up. March 29, 2013
Rated 3 out of 5 by Retropilot Clean and great location. Rooms were small, A/C didn't work so had to leave window open, noisy with window open, walls thin, heard person above walking around all hours. Bed was horribly uncomfortable. My fitbit said I was restless 37 times. March 16, 2014
Rated 3 out of 5 by Overall, good hotel I always stay at the Sheridan when visitig San Francisco both for buisiness and pleasure. On the most recent trip though when I checked out in the early morning I had to go around back to get the employee to check us out. The employee working the valet parking was in his booth when I went out to the car and had to go get my keys and pack my car with my suitcase. When I pay extra for the valet service I expect customer service. February 3, 2014
Rated 3 out of 5 by Beware !! The rooms in this hotel are extremely small. If your party is three persons or more, you will find it very inconvenient unless you have a suite (of which there are only 8 in the hotel). The rooms also offer very little storage for your belongings and lack conveniences such as hooks or bars for hand towels and counter space on which to place your necessities. The closets are tiny and a lot of the closet space is occupied by the ironing board. The best thing about the hotel is its location. August 1, 2012
Rated 3 out of 5 by Great Location, Needs Improvement Upon check-in no upgrade was given, despite being a Platinum member and despite requesting. Hotel is expansive, covering a whole city block. Room was clean, but showing age. Little annoyances like outlets that wouldn't hold in the plugs and several tv channels that were out seemed to deter from the overall experience. Wakeup call was requested, but never administered in the morning so I had to call them to make sure they were awake. Overall, location outweighs the other issues, barely. February 14, 2013
Rated 2 out of 5 by Mediocre at best Although located conveniently that is as far as the convenience goes. The hotel is divided by a busy driveway that must be traversed to get to building 1. Then up a flight of stairs with your luggage. NO RAMP. and then put everything down to use your room key to get into the small lobby/elevator area. then put things down again if you are on first floor to enter hallway. Put things down a third time when you are at your room. The room we were in was located on the driveway side across from the smoking/social outside fireplaces. The noise level was high and carried on until the wee hours of the morning. Small crowded fitness center and pool is located in separate building and have to walk outside through lobby to get there. There are many other conveniently located hotels within blocks. Stay at one of them August 15, 2012
Rated 3 out of 5 by Average Hotel - Great Location We stayed for 2 nights. Check-in was poor. They tried to put us in a room immediately overlooking the main entrance/exit. We immediately asked to be moved due to the noise. We had to wait for over an hour for another room to be ready. We were offered NOTHING during our wait. They even charge for use of their computers/internet. There was no water pressure in the shower. The pillows are the 'fluffy but immediately go flat' kind, causing a neck strain. i won't stay here again. November 1, 2012
Rated 4 out of 5 by This hotel is where all the action is This hotel is located just a short distance from where everything is. Our room was very clean. We had an amazing view from our window of the Golden Gate Bridge. On our first day we took a casual stroll to Pier 39, There is a great selection of restaurant at every corner, from fast food, to 4 course meal. The next day headed on foot to Ghiradelli Square, to enjoy a sea salt caramel hot chocolate, and then on the cable cars right around the corner. I will definately be back. November 28, 2012
Rated 4 out of 5 by Perfect Location A perfect location and a solid Sheraton, Really nice reception with a Starbucks which is a pleasant place to work when you wake up at 5am because of jet lag March 15, 2014
Rated 4 out of 5 by Great Location, Excellent staff It is hard to find a better location to stay when in San Francisco. This property is located within easy walking distance of some of the best attractions, and restaurants in the city. Transportation is easy to access and plentiful. Take the time to understand and use the public transport system.The hotel is safe, well maintained and very comfortable. The staff is outstanding and always exceptionally helpful. I would recommend this hotel for both business and leisure. September 1, 2013
Rated 3 out of 5 by Great location but that's about it I spent 2 nights with my family at this hotel and took up 2 rooms. I really appreciate its strategic location, which is just 2 blocks away from Pier 39 and it has TJ, Walgreens and IHOP around it. Rooms are modern but lack refrigerator, microwave, which came standard in other Sheratons that I stayed in before. Towels provided were only two sets instead of three. No free Wi-Fi in the room (there might be in the lounge but I did not check) and parking is expensive. May 14, 2013
Rated 4 out of 5 by Great Location, Great Service Hotel rooms are clean, modern and lovely suites are reasonably priced - although it would be nice to have a sofabed in the living room and a larger bathtub/shower/toilet area, but the vanity area is spacious and comfortable, and the king bed is very comfortable. Front desk staff were very accommodating and courteous, only cons were the dine in restaurant / café were overpriced, but there are so many other options to eat / get groceries that it isn't a big deal. June 24, 2013
Rated 4 out of 5 by Great Location This hotel is in a great location for all the features of fishermans warf, and the area. The staff was very helpful and very personable to be around. The rooms are very clean and modern. The only problem I had is with taking a shower, not enough room in the tub. I kept hitting my arm on the wall. My wife and I especially like the fire pits outside nice to relax by and be warm. All in all I would tell anyone who would be going to San Francisco to stay here. October 17, 2013
Rated 4 out of 5 by Ideal location Since we always want to be near the water, staying at this Sheraton was ideal. The staff were most personable and very helpful whenever we needed guidance or a recommendation. The small size of the bathroom which could not accommodate a towel rack was a surprise but for only three days it was a minor bother. Unfortunately, we left a pair of shoes behind. When we called lost and found the next day, no shoes had been turned in. That was a real disappointment. August 21, 2012
Rated 4 out of 5 by A Princely Welcom The hotel was fine - a bit grungy, but altogether very conveniently located and well run. The highlight for me was the staff - and Prince the Consierge in particular. We visited from the East Coast with a one-year-old whose schedule did not adjust so my daughter and I spent lots of early morning hours w/ Prince hanging out in the lobby. He was incredibly kind, professional, and curteous. Getting to know him and having his assistance was invaluable. October 24, 2013
Rated 4 out of 5 by Vacation in San Francisco We stayed for 5 days at your hotel and it met all but two of our expectations. The first was we have become quite accustomed to having Wi-Fi provided as part of the room package and not have what I call a rather steep price charged as an extra fee. Second, your breakfast that was included with our AAA package was the worst I have encountered in many years of travel. If I had paid the 25 dollars that you were charging I would have been extremely upset. August 21, 2012
Rated 4 out of 5 Very Comfortable and Friendly As soon as I arrived, the bellman (Prince) was super friendly -- he immediately asked for my bag, pointed me to the checkin counter, and my bag was waiting for me in my room. The front desk staff was friendly and helpful, and the overall experience was awesome. I would definitely stay here again. February 20, 2014
Rated 4 out of 5 by Cool down We went into SF to get away from 100 degree temperatures inland and had a perfect weekend. Great location for entertaining young children and adults, too. Ease of dining on site in the morning was appreciated, and in room with multiple choices made the end of the day much easier. The room's ample size made it simple for a family of four to spread out and have some space. Grandma and an uncle next door in an adjoining room was a plus for everyone. June 11, 2013
Rated 3 out of 5 by Not what I expected The hotel lobby bar is really nice, staff was excellent in their service. The rest of the building seemed old in need of a facelift. The room was very clean, but the bed was not as comfortable compared to what I typically get when i stay at a Sheraton. For the price of the room and the fee for parking I expected more. Location is great, close to pier 39 and all the fun tour stuff which is a plus if you do not want to do a lot of driving. October 28, 2013
Rated 3 out of 5 by Great for families I was on a romantic vacation with my husband, this was our third time staying here because we love the location. You can walk to Fishermans Wharf and many other places including the grocery store, but this time we realized there were kids loudly running the halls very early and we could hear the people above us and next to us. I have concluded that it was not the place for sleeping in or romance, but for the price and location, it is great. April 13, 2012
Rated 4 out of 5 by excellent servious I called concerning transportation and the destination I had to go and was provided excellent directions and travel suggestions. My needs were well provided due to my early and arrival and late departure. Due to a race that was over after room check out time they provided me with service that allowed me to depart after check out with no additional charge. the late departure they secured my luggage until departure time. Excellent service July 7, 2013
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