Rated 3 out of 5 by Jumper2325 This hotel is easy
First and foremost the staff of this hotel more than make up for the dated facilities themselves - Specifically Margarita at the front desk really went out of her way to help recover a snafu in our room (for some weighty reasons, our suite wasn't available for our family, but she scrambled and accommodate us, during spring break - into other room that met the needs quite well). She really went above and beyond in ensuring we had a comfortable stay!
The actual facilities are just ok - rooms were fine but this hotel could use a upgrade. Workout room was small but adequate, the pool was a pool (but could have been more, etc). But it is easy and convenient to the fisherman's wharf tourist area.
March 30, 2015
Rated 3 out of 5 by MoreCoffee Decent property but Platinum beware
Good hotel for tourist attractions and such. Rooms and property are in pretty good shape. However if platinum beware there is no lounge, and they do not honor the 'equivalent amenities' policy of other Sheraton properties without a lounge -- specifically as it relates to breakfast. When I inquired on this at the front desk I got a strange response about SPG secret shoppers marking them down for giving breakfast to platinum members (all I wanted was a quick cup of coffee!)
March 28, 2015
Rated 1 out of 5 by Unhappyguest88 Should have stayed elsewhere
Lobby was loud and chaotic . The rooms were ok.. we had to carry our own luggage up stairs and self park! Upon check out I asked specifically about parking and the "$59" I had two rooms and specifically asked to be charged then we excited the garage and had to pay to exit via machine the fee was $70 I called the hotel and let them know and they would not refund the difference. Clearly the staff has a communication issue.
March 19, 2015
Rated 2 out of 5 by pete43 substandard
This hotel falls short of usual SPG quality. The windows are single frame metal windows that might as well be wide open in terms of noise reduction. in the middle of Fisherman's Wharf this is not good given all the noise. The HVAC systems are tired and the whole facility is just worn down. Some touch ups are nice, but time for an entire overhaul. The cafe is nice and gym is decent but that's about it. Might was well stay at a Westin downtown.
March 13, 2015
Rated 5 out of 5 by Sue222 Frequent stayer
I am a regular traveler to San Francisco and always look first for a good rate here when choosing to travel. One reason is it's served by the Muni F-line, my favorite choice of local travel. Although there is no restaurant to speak of, the room service food is very good and on time delivery. The hotel decor is singular - the blue & white broad-striped labyrinthine hallways are entertaining and anachronistic, rather like SF itself.
February 25, 2015
Rated 5 out of 5 by Dsciorti Amazing Staff
We just retuned from our trip to San Francisco and this one of best experiences at a Starwood hotel. All of the staff went above and beyond to ensure that you are comfortable and enjoying your time at the hotel. Everytime you passed a housekeeper they stopped what they were doing to greet you and ask how your day was going. I would also like to thank the entire staff for the gift that they sent to my room for my birthday. I can not thank you all enough for the amazing stay. We can not wait to return to this hotel.
February 25, 2015
Rated 3 out of 5 by rebackfam DEAL BREAKER
My family and I travel to San Francisco often to visit my sister and always love to stay at the Sheraton Fisherman's Wharf. The staff, parking and atmosphere is great. However, we just went down and stayed there and were VERY disappointed. We arrived and started unpacking my HUGE Chevy Suburban and suddenly found out they would VALET park my car anymore, I had to. The parking garage is undergound and my Chevy barely cleared the ceiling. Like I am talking inches and I had to stay in the middle or I would of hit. It made my very uncomfortable and sick to my stomach. The whole time I was there I never took my car out because of stressing out about re parking it. I feel like if I am paying $50 a day to park my car, the VALET service should be offered. This is a real DEAL BREAKER for my family. If this situation doesnt change we will be staying at another hotel which is very upsetting because we really love this hotel. Please take this into consideration and I hope you will bring back Valet Parking.
February 22, 2015
Rated 4 out of 5 by DougFromLA Convenient Location
The front desk staff was friendly and was given a free upgrade to the SPG level room. The room was clean and the bed was comfortable. The concierge was very knowledgeable of the area and always had a smile.
The firepits were the best! It was a nice touch to be able to meet other guests from around the world.
However there are a few cons: You must have the hallway light on in order for the desk powerstrip to work, the linq printer does not work and you must request premium wifi at check-in in order to get it free as a gold member or you will have to pay.
February 21, 2015