Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • Estados Unidos
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Rated 3.5 out of 5 by 556 reviewers.
Rated 3 out of 5 by Good location and great staff. The room has mold on the sprinkler in the bathroom and you could hear the people walking upstairs the whole time I was there. I could not sleep well because of that. The water doesn't drain very well in the bath tub either. February 18, 2014
Rated 3 out of 5 by Hotel is convienient We enjoyed our stay here, it's the 2nd time we stayed at this particular hotel. The only drawback was it is very noisy and can here people from street as if they are right outside your window. It is ultra modern so it's not as comfortable as I would like it, chairs in room are very stiff to sit on. Location is excellent though so for those that don't mind modern then it's great. Bathrooms are very, very small as well. July 22, 2013
Rated 3 out of 5 by Great staff but physical accomodations lacking First let me say the staff was FABULOUS! Mr. Padilla printed out conference material for me because the email that the conference organizer wasn't providing it came after I had already arrived. Everyone from the bellman to the front desk to the concierge was friendly and so very helpful. However, the facilities are tired and not very business traveler friendly. There are no nightlights nor is there a separate light for the commode compartment of the bathroom so... you either leave all the bathroom lights on at night or you stumble around in the dark, then turn on the one light switch and wake up your spouse too. The bathtub is so small I could hardly take a shower (I'm 5'2) and for my 6'2 husband it was almost a comedy. We won't even discuss the kindergartern size toilet. Let's face it - you're only there for bed and bath so if the bathroom is woefully inadequate, it matters. October 25, 2013
Rated 2 out of 5 by When a suite isn't sweet. As other reviews have indicated, the location of this hotel is ideal if you're interested in visiting Fisherman's Wharf. We picked this hotel for the location but largely because I'm Platinum with SPG and the suite night award came through providing us with an upgrade to a suite. Needless to say, it was a disappointing experience for a romantic getaway. The suite...was...well let's just say it needs a big upgrade. The room was very worn. The furniture was pretty beaten up, the walls needed painted, food was left in the fridge from the previous guest and the windows were so dirty you could barely see out of them. No glasses at the mini-bar ... we drank our wine from plastic cups because that's all that was available. Honestly, it simply wasn't a "suite" experience. The bar in the lobby is a mix between a sandwich shop and a bar. I was amazed that the hotel didn't have a nice bar and/or a comfortable lounge inside to sit and relax. This hotel would be okay for a business trip...I like something more polished for a vacation. And, I would tell my fellow SPG Platinum friends to simply not waste your suite night awards ... you will regret you did. February 25, 2014
Rated 4 out of 5 by Great location This was our second stay at this hotel . We brought our parents for their 50th wedding anniversary and they loved it. Decor Is definitely dated but the rooms are clean and the beds are very comfortable. The staff are wonderful. The location is great for those visitors that like to walk or grab public transit as it is a block from the wharf. Avoid the drinks from the Hotel bar. I paid $4.40 for a can of ginger ale . June 29, 2013
Rated 3 out of 5 by Freezing,Noisy,Disorganized We tried to check in about 12:30 a.m. After 9 hours of travel. There was already a guest who had been waiting some time. We had also waited 10 minutes in the parking garage. I looked in the office behind the desk, no one. No one at the bell desk. Finally I called the hotel operator by cell phone. He himself came to attempt to help the other guest, then us. My little boy was exhausted. When I asked about my muni tickets and boat tickets that were part of my package, the desk clerk was clueless. Finally in the room I tried to get the temperature above 65 degrees to no avail. I covered my son with bath towels and went to bed shivering. The next day I called down and the engineers declared the unit dead and in need of a total replacement. It They did replace it that day. Parking is $46 a day, and the breakfast buffet is average at best and $16.95 for kids! Outdoor pool and no spa. April 11, 2013
Rated 4 out of 5 by nice rooms but NO free internet, join the 20 th century this hotel DID NOT have free wifi, unbelievable!!! even McDonald's has free wifi. this made planning our days in san fran almost unbearable and for almost two hundred dollars a night no wifi is just plain wrong. I really can not recommend this hotel because of this even though the room was very nice. also, even much lower cost hotels have continental breakfasts not provided here either. November 24, 2013
Rated 4 out of 5 by Nice Hotel, Great Location As a platinum member, I got a SPG room on the 4th floor. Room was clean, and spacious. Bathroom was small. At check in, the staff were very nice. Check out seemed very unorganized, it took a long time, and there did not seem to be an SPG line. Maybe this hotel does not have an SPG specific line. Overall, a good stay, and I would stay there again if I was back in the area. December 17, 2013
Rated 2 out of 5 by too old Stayed 2 nights there. Too old and worn out. Loud rooms. Hear everything from the street - and from rooms nearby. No Wifi at rooms - only for 15 $..... - you just pass the road and get a better one for free. All in one - not good. For me, Sheraton is a better name as what we have seen here. January 28, 2014
Rated 3 out of 5 by Sheraton Experience this was not The rooms are clean and the location is exceptional, but seriously a sliding door for a bathroom door??. Sinks that have caulking coming off? Paying for internet at this age, when you can get it free at Starbucks or even McDonalds. Seriously the internet should be free. The valet parking guys were great and courteous as well as the front desks. Lastly, the bedspring/box/mattress needed to be changed. December 29, 2012
Rated 4 out of 5 by Family holiday weekend Good hotel with a great location - can walk to Wharf and Pier 39.. Very efficient and pleasant front desk welcome. Comfortable room with pool view at a great price - everything was in order. Will return here and would recommend it to anyone. Note however, if you need a taxi on a Saturday evening, call a company yourself as the concierge is not able to do this - not my usual experience at any hotel. December 20, 2012
Rated 4 out of 5 by Room availability i have specifically ordered a room with a purifier /allergen free. the time i have arrived they were trying to convinced me that the room isn't available and i have to take a regular room. If hotel is charging me for allergen free room you would think to keep one available for the guest. if you can't commit to that then don't sale a package that can't be delivered. December 13, 2013
Rated 3 out of 5 by Good but Pricey We felt this hotel was nice, but a little pricey for what we got. Room was nice but nothing exceptional. Had problems getting a cab, in fact their staff tried to get us to use one of their cars at twice the price that the cab ended up being. They actually did not seem happy about then getting us a cab, and this was the first hotel I have ever been to where the cabs where not right there waiting. July 21, 2013
Rated 3 out of 5 by Good location If you want to be able to walk almost everywhere, this may be a hotel to consider. The transit is also close by & only costs $2. When you check in, I would recommend asking to stay in the quieter area of the hotel as the windows and doors do little to keep out the traffic and other noise. We found everyone in the hotel very helpful and knowledgeable about the area & the beds comfy and very clean. February 10, 2013
Rated 4 out of 5 by this hotel is in a great location My room was very nice. I had an entire suite all to myself. The sheets were clean and crisply ironed. Nice pillows. However for some reason the glasses were plastic. One of my glasses had a hole in it. My drink leaked all over the place. Also The room service is not 24 hour. I called 5 minutes pass midnight after cleaning up the mess from the leaky cup and they would not help me. No jacuzzi. July 12, 2013
Rated 4 out of 5 by This hotel is really in a prime location I liked the location of the hotel. Well connected to many tourist spots. I liked the overall staff service in the hotel right from reception to lobby and room service. I specifically want to mention the service rendered by your staff named Prince. He was very helpful, welcoming, prompt in service and professional. Really appreciate your hotel in having such good staff around. Thanks! August 29, 2013
Rated 4 out of 5 by Perfect location for families Nice hotel,great staff comfy rooms but very noisey floors from rooms above. A fridge and microwave would be very handy and tea along with the coffee in the rooms would be good. Also wifi should be free. You couldn't get a more convenient location for families to everything San Francisco has to offer, we loved it!! January 10, 2014
Rated 3 out of 5 by Sheraton Fisherman's wharf Feb 2013 Feb 2013 I spent 2 weeks at the sheraton fisherman's wharf. I was disappointed with the state of the hotel as it is clearly showing many hard years of service. My room and probably all rooms had what I consider to be poor water pressure for shower and toilet and had a general run down look. On the other hand the hotel staff is excellent and exceeded all expectations. Enjoy your stay. February 24, 2013
Rated 3 out of 5 by Staff not familiar with Status Program This is the first hotel where the SPG program status was not acknowledged at check-in. When I called down to confirm that Gold receives free internet, they said it does not. I have stayed here a few times and each time they seem "worn out by tourists." (both hotel and staff) Though no one was particularly rude, they did not seem to go the extra mile, rather more the bare minimum. March 23, 2012
Rated 2 out of 5 by too little for the price Beds and pillow choice were excellent. However, there were no mini-fridges or microwaves or free wi-fi. That coupled with a $50 per day parking that was kept secret till you got there really added unexpected costs and diminished the experience. It this was Joe Crab's hotel, fine, but a Sheraton? Very disappointing. Also no spa. December 25, 2013
Rated 2 out of 5 by Not what I expected Hotel was extremely dated and Expensive. At $160 a night I thought it should be a little nicer. February 17, 2014
Rated 4 out of 5 by Nice Wharf Escape Thomas, the Concierge, was grand! Helped with full day - from breakfast to dinner and spots in between. Even though quite busy (weekend & football game), they were very helpful & friendly. Arrived late on Fri and first night was only OK, but they kindly called Sat to upgrade me to a grand room in recognition of my Starwood status. Martini was good, but servers did bicker. February 2, 2012
Rated 5 out of 5 by GREAT HOTEL From the minute I arrived at the hotel to the time that I left the hotel, the service was OUTSTANDING! I was checked in right away. The ambiance in the room was very relaxing, lots of room, great coffee and the bed was comfortable. It was very clean throughout the entire hotel as well as in my room (No strange odors). I would recommend this hotel to everyone. Thank you! September 30, 2012
Rated 3 out of 5 by Smoke free hotel - Not Cigarette smoke free At 12 midnight when we arrived back in our room the smell of cigarette smoke was intense. We discovered it was coming from the vent in the bathroom. Not sure how you can solve this problem! Maybe better signage! January 31, 2014
Rated 5 out of 5 by San Frrancisco Fisherman's Warf Newly remodeled hotel in the heart of the San Francisco Fisherman's Warf and North Beach areas. Ultra convenient location to all attractions in the area.. Plenty of shopping and restaurants nearby too. Excellent service by staff. January 26, 2014
Rated 2 out of 5 by Terrible Starwoods should be embarrassed to have this hotel as part of the system, it is LOUSY. Of course the location is good, but the physial condition of the hotel is poor. Wallpaper was peeling of the wall, the carpet was dirty, the bathroom fixtures were old and not good. I would advise anyone needing to stay in the Pier 39 area to stay anywhere but this hotel. October 4, 2013
Rated 3 out of 5 by Security I had to call down to the front desk at 3AM to ask for security to come up to my floor because a bunch of drunk people running around knocking doors and screaming at each other. I've thought if the security going around the floors to check after 2AM then disturbed like that wouldn't happen January 2, 2014
Rated 5 out of 5 by Great Weekend The hotel was very helpful with setting my group up with reservations and tickets for events. It made the trip that much more enjoyable. We celebrated a birthday and had a bottle of champaign waiting for us in our room. What a nice touch, January 21, 2014
Rated 4 out of 5 by All good but to the end. Overall a very nice stay, the location is perfect for those who want to travel on foot or grab a cable car. The issue did not come till the end, the valet got vehicle, and once we entered it the distinct and heavy smell of pot filled our lungs. Brand new 2013 Jeep and the entire interior wreaked of the stuff, there goes that new car smell. November 7, 2013
Rated 3 out of 5 by Close to Everything Not a bad place to stay, but not great either. AC in the room was poor, hotel is OK. Is close to everything, so once we had the car parked ($46.00 a night) we did everything else on foot. Location is very good. Not much info. available at the otel on the local places to visit, eat or... Had to venture out and find it ourselves. Hotel staff was friendly. July 7, 2013
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