Rated 3.5 out of 5 by 593
Rated 4 out of 5 by Downashore Clean and comfortable
It was a comfortable and clean base of operations for our San Francisco fun. Staff were responsive and eager to please; we felt welcomed.
The room description did not promise any particular view, so I was not expecting anything and did not pay for anything, but I was disappointed that our view was of the roof of an interior courtyard and its mechanical equipment, as well as the exterior walls of another wing of the property. It was unpleasant and thus we kept our window shade closed the entire time.
August 25, 2014
Rated 3 out of 5 by GMG1 Excellent location - few updates needed
I booked this hotel because of its location and proximity to all San Francisco's tourist attractions. I was not dissappointed with this. However, I was dissappointed with a few things in the room itself. The walls and doors between rooms seemed to be paper thin and it was difficult to sleep because of the noise in hotel. It also felt like the sliding door to the back of room was single glazed and we could hear a lot of traffic noise. Also the bathroom was extremely small especially for a room that supposedly accommodated 4 adults. The light for the bathroom illuminated the sink area which was not separated from the bedroom by a door. Which meant that if you wanted to use the bathroom during the night you had to put a light on that could be seen in the bedroom.
August 21, 2014
Rated 4 out of 5 by dandvicb1961 Just An Okay stay....
As an SPG Gold (Elite) member, was a bit disappointed in this hotel per the below points:
- I realize SF is "expensive" but $50/night Parking?? Completely unreasonable!!
- Bathroom in room "poorly designed" as in very small & could use "pocket doors".
- Poor lighting in bath /toilet area and there needs to be a another switch added just for bathroom; lights in vanity area can disturb anyone who's sleeping.
- Saw black "mold/mildew" around sprinkler head in bathroom, took photo.
-poor ventilation in bathroom
August 19, 2014
Rated 5 out of 5 by Karen827 This hotel was close to fisherman's wharf
Hotel was very comfortable and clean. Close to all amenities. Staff was extremely friendly and helpful. Breakfast was adequate.
August 22, 2014
Rated 5 out of 5 by grandmaE location
the location was wonderful and the room was very welcoming.
July 25, 2014
Rated 4 out of 5 by Holzkopf62 Staff is Wonderful
The staff is willing to help and are very accessible.
August 17, 2014
Rated 2 out of 5 by Whatever64 This Hotel Needs the SPG Touch
Not recognized as an SPG member when I entered. T.V. set had to be "reset" by maintenance and this is apparently an issue with these new TVs. 2 out 3 main elevators were down during my stay.
$50/day parking on top of that room rate for an SPG Gold member???
August 16, 2014
Rated 1 out of 5 by Lig58 This Hotel was totally unexceptable
For the money paid, it was nowhere near an acceptable place to stay. Vending machine didn't operate properly, forcing us to purchase bottled soft drinks at the lobby bar for an insrease of 400 percent upcharge. Had an early checkout, and had to wait 30 minutes before a front desk staff person showed up. Would not stay at this Hotel again!
August 14, 2014