Rated 4 out of 5 by Jeannine45 Great hotel for the $$$
If you're looking for an economical place to stay near Fisherman's Wharf - this is a great hotel! The decor and the staff are super friendly and the rooms are clean and comfortable. Request the top floor w/an inside facing room to avoid street noise. This not a "high-end, ritzy property" so adjust your expectations. Great for families who want easy access to all of the tourist stops. We took our 8 year old daughter and loved it!
February 25, 2013
Rated 3 out of 5 by AnnaBanana At this price free WiFi would be nice
I suggest that you give guests free WiFi in their rooms. Or, it the lobby WiFi a ploy to get us down there with the hopes of buying pricey drinks and snacks? The location is great, but there are other hotels around, I would not stay at this Sheraton again. The fire pits outside looked nice, but people were always smoking at them. They got noisy on Sat and Sunday nights. They may be better in a location not directly under rooms?
April 30, 2013
Rated 2 out of 5 by Mike51 Platinum let down
Cant say a great experience for someone that is loyal to SPG - been at this place 3x and does not seem to be getting better
May 31, 2014
Rated 5 out of 5 by Jeannie56 overall stay- good
The hotel is conveniently located, rooms were clean & comfortable- staff were all pleasant & helpful. My biggest complaint is that there are no towelbars, hooks or a shelf to store your personal items and/or clothes in the bathroom- the only choice you have is to put your items on the floor or the toilet. Also, the elevators were very busy & full most of the time- had to wait for several before we could get on a few times.
August 12, 2012
Rated 3 out of 5 by Rob33 Great service, terrible amenities
The staff at the Sheraton Fisherman's Wharf was excellent; courteous, efficient and friendly.
The amenities at the hotel left much to be desired. The WiFi is terrible, it is slower than dialup and constantly dropping out. The bar/snack counter is way overpriced and the food is not very good. Lastly, the breakfast buffet is too expensive, especially considering the proximity of other, better, restaurants around the hotel.
December 10, 2012
Rated 2 out of 5 by LongBeachLee Incompetent
These people can't get out of their own way. The concierges were great. Everyone else was not. Room poorly prepared. Safe and A/c didn't work. They rely on the guests to convey issues. good luck on that. No restaurant. Overpriced wine bar with airport snack bar food. Dumb weekend treat - outdoor beer garden on a freezing night. Didn't give us a folio until we got home and asked. They charged for $300 of free amenities.
October 14, 2013
Rated 3 out of 5 by SusieL Hotel is convienient
We enjoyed our stay here, it's the 2nd time we stayed at this particular hotel. The only drawback was it is very noisy and can here people from street as if they are right outside your window. It is ultra modern so it's not as comfortable as I would like it, chairs in room are very stiff to sit on. Location is excellent though so for those that don't mind modern then it's great. Bathrooms are very, very small as well.
July 22, 2013
Rated 4 out of 5 by Leeann68 Great location
This was our second stay at this hotel . We brought our parents for their 50th wedding anniversary and they loved it. Decor Is definitely dated but the rooms are clean and the beds are very comfortable. The staff are wonderful. The location is great for those visitors that like to walk or grab public transit as it is a block from the wharf. Avoid the drinks from the Hotel bar. I paid $4.40 for a can of ginger ale .
June 29, 2013
Rated 3 out of 5 by AnnaMarie2013 Great staff but physical accomodations lacking
First let me say the staff was FABULOUS! Mr. Padilla printed out conference material for me because the email that the conference organizer wasn't providing it came after I had already arrived. Everyone from the bellman to the front desk to the concierge was friendly and so very helpful. However, the facilities are tired and not very business traveler friendly. There are no nightlights nor is there a separate light for the commode compartment of the bathroom so... you either leave all the bathroom lights on at night or you stumble around in the dark, then turn on the one light switch and wake up your spouse too. The bathtub is so small I could hardly take a shower (I'm 5'2) and for my 6'2 husband it was almost a comedy. We won't even discuss the kindergartern size toilet. Let's face it - you're only there for bed and bath so if the bathroom is woefully inadequate, it matters.
October 25, 2013
Rated 3 out of 5 by WestSpringfieldnative Freezing,Noisy,Disorganized
We tried to check in about 12:30 a.m. After 9 hours of travel. There was already a guest who had been waiting some time. We had also waited 10 minutes in the parking garage. I looked in the office behind the desk, no one. No one at the bell desk. Finally I called the hotel operator by cell phone. He himself came to attempt to help the other guest, then us. My little boy was exhausted. When I asked about my muni tickets and boat tickets that were part of my package, the desk clerk was clueless. Finally in the room I tried to get the temperature above 65 degrees to no avail. I covered my son with bath towels and went to bed shivering. The next day I called down and the engineers declared the unit dead and in need of a total replacement. It They did replace it that day. Parking is $46 a day, and the breakfast buffet is average at best and $16.95 for kids! Outdoor pool and no spa.
April 11, 2013
Rated 3 out of 5 by ZZ2012 Sheraton Experience this was not
The rooms are clean and the location is exceptional, but seriously a sliding door for a bathroom door??. Sinks that have caulking coming off?
Paying for internet at this age, when you can get it free at Starbucks or even McDonalds. Seriously the internet should be free.
The valet parking guys were great and courteous as well as the front desks.
Lastly, the bedspring/box/mattress needed to be changed.
December 29, 2012
Rated 4 out of 5 by Marilyn71 Family holiday weekend
Good hotel with a great location - can walk to Wharf and Pier 39.. Very efficient and pleasant front desk welcome. Comfortable room with pool view at a great price - everything was in order. Will return here and would recommend it to anyone. Note however, if you need a taxi on a Saturday evening, call a company yourself as the concierge is not able to do this - not my usual experience at any hotel.
December 20, 2012
Rated 3 out of 5 by JimMcc Good but Pricey
We felt this hotel was nice, but a little pricey for what we got. Room was nice but nothing exceptional.
Had problems getting a cab, in fact their staff tried to get us to use one of their cars at twice the price that the cab ended up being. They actually did not seem happy about then getting us a cab, and this was the first hotel I have ever been to where the cabs where not right there waiting.
July 21, 2013
Rated 3 out of 5 by February13 Good location
If you want to be able to walk almost everywhere, this may be a hotel to consider. The transit is also close by & only costs $2. When you check in, I would recommend asking to stay in the quieter area of the hotel as the windows and doors do little to keep out the traffic and other noise. We found everyone in the hotel very helpful and knowledgeable about the area & the beds comfy and very clean.
February 10, 2013
Rated 4 out of 5 by zabu this hotel is in a great location
My room was very nice. I had an entire suite all to myself. The sheets were clean and crisply ironed. Nice pillows. However for some reason the glasses were plastic. One of my glasses had a hole in it. My drink leaked all over the place. Also The room service is not 24 hour. I called 5 minutes pass midnight after cleaning up the mess from the leaky cup and they would not help me. No jacuzzi.
July 12, 2013
Rated 4 out of 5 by unconnected1 nice rooms but NO free internet, join the 20 th century
this hotel DID NOT have free wifi, unbelievable!!! even McDonald's has free wifi. this made planning our days in san fran almost unbearable and for almost two hundred dollars a night no wifi is just plain wrong. I really can not recommend this hotel because of this even though the room was very nice. also, even much lower cost hotels have continental breakfasts not provided here either.
November 24, 2013
Rated 3 out of 5 by dmo888 Sheraton Fisherman's wharf Feb 2013
Feb 2013 I spent 2 weeks at the sheraton fisherman's wharf. I was disappointed with the state of the hotel as it is clearly showing many hard years of service. My room and probably all rooms had what I consider to be poor water pressure for shower and toilet and had a general run down look.
On the other hand the hotel staff is excellent and exceeded all expectations.
Enjoy your stay.
February 24, 2013
Rated 4 out of 5 by Sujatha This hotel is really in a prime location
I liked the location of the hotel. Well connected to many tourist spots. I liked the overall staff service in the hotel right from reception to lobby and room service. I specifically want to mention the service rendered by your staff named Prince. He was very helpful, welcoming, prompt in service and professional. Really appreciate your hotel in having such good staff around. Thanks!
August 29, 2013
Rated 5 out of 5 by Ontheroadalot Great Experience
I'm on the road a lot and only stay at SPG hotels - over 100 nights last year. I recently stayed at this hotel and I was impressed by the welcome I received. Champagne and chocolates for being a platinum guest. Never happened before. The Bellman, Prince, was also very helpful. He insisted on carrying my bags for me and offered his help any time. I'll definitely visit again.
January 18, 2014
Rated 3 out of 5 by Rebeccac Staff not familiar with Status Program
This is the first hotel where the SPG program status was not acknowledged at check-in. When I called down to confirm that Gold receives free internet, they said it does not. I have stayed here a few times and each time they seem "worn out by tourists." (both hotel and staff) Though no one was particularly rude, they did not seem to go the extra mile, rather more the bare minimum.
March 23, 2012
Rated 4 out of 5 by PaulD Nice Hotel, Great Location
As a platinum member, I got a SPG room on the 4th floor. Room was clean, and spacious.
Bathroom was small.
At check in, the staff were very nice.
Check out seemed very unorganized, it took a long time, and there did not seem to be an SPG line. Maybe this hotel does not have an SPG specific line.
Overall, a good stay, and I would stay there again if I was back in the area.
December 17, 2013
Rated 4 out of 5 by EspenK OK stay at The Wharf
Centrally located at Fisherman's Whart this is an OK hotel with OK facilities. Being in the SPG group I was a little bit disappointed that the hotel did not live up to those standards, but value for your money is also OK. If you plan to go downtown that is a longer walk or a cab ride away, but the hotel is a good alternative when in SF.
March 14, 2014
Rated 4 out of 5 by OpinionOnEverything Nice Wharf Escape
Thomas, the Concierge, was grand! Helped with full day - from breakfast to dinner and spots in between. Even though quite busy (weekend & football game), they were very helpful & friendly.
Arrived late on Fri and first night was only OK, but they kindly called Sat to upgrade me to a grand room in recognition of my Starwood status.
Martini was good, but servers did bicker.
February 2, 2012
Rated 5 out of 5 by Julissa GREAT HOTEL
From the minute I arrived at the hotel to the time that I left the hotel, the service was OUTSTANDING! I was checked in right away. The ambiance in the room was very relaxing, lots of room, great coffee and the bed was comfortable. It was very clean throughout the entire hotel as well as in my room (No strange odors). I would recommend this hotel to everyone. Thank you!
September 30, 2012
Rated 4 out of 5 by MP02 Room availability
i have specifically ordered a room with a purifier /allergen free. the time i have arrived they were trying to convinced me that the room isn't available and i have to take a regular room. If hotel is charging me for allergen free room you would think to keep one available for the guest. if you can't commit to that then don't sale a package that can't be delivered.
December 13, 2013
Rated 3 out of 5 by BK1945 Improve Business Traveler Experience
I believe this property is focused on the vacation traveler rather than business traveler.
The charge for internet service is not in keeping with the amenities offered for business travelers.
May 3, 2014
Rated 4 out of 5 by steve775 Nice place
A little pricy , $50 to park your car and $7 parking tax is ridiculous but that's San Fran for you , but a decent place would stay there again. Great proximity for Local attractions.
May 4, 2014
Rated 2 out of 5 by JVF70 Terrible
Starwoods should be embarrassed to have this hotel as part of the system, it is LOUSY. Of course the location is good, but the physial condition of the hotel is poor. Wallpaper was peeling of the wall, the carpet was dirty, the bathroom fixtures were old and not good. I would advise anyone needing to stay in the Pier 39 area to stay anywhere but this hotel.
October 4, 2013
Rated 3 out of 5 by Bud1962 Close to Everything
Not a bad place to stay, but not great either. AC in the room was poor, hotel is OK. Is close to everything, so once we had the car parked ($46.00 a night) we did everything else on foot. Location is very good. Not much info. available at the otel on the local places to visit, eat or... Had to venture out and find it ourselves.
Hotel staff was friendly.
July 7, 2013
Rated 2 out of 5 by Alext43 Old apartment complex with a facelift....
I was very excited about staying here especially given the multi-million $$ makeover. Sadly I was disappointed with the property - despite new paint and carpet it just felt old. Additionally it was noisy at night because its next to a bus depot and there was construction going on. To boot our shower broke mid-stay.....
All in all a disappointing stay.
July 27, 2013