Rated 4 out of 5 by Tricia14 Very nice accomodation and location.
Had a very enjoyable 5 days here, room very comfortable and clean, parking package especially good and convenient. Great location for getting to Pier 39 and Fisherman's Wharf, would have loved to have sat outside by fire pits but very popular as the evenings were chilly and the inside bar isn't conducive to relaxation, didn't use pool bot overlooked it and it seemed very well used.and well kept. Only comments were that bar area is overly lit, very bright and brash not for relaxing, food and drinks quite expensive and reception was very sparsely manned and involved queuing for quite a while one day when sole receptionist was on phone and no-one else came out to help. Would recommend.
April 26, 2014
Rated 4 out of 5 by timmy1963 very nice hotel
I enjoyed my stay at your hotel.
My only complaint is the bath tub in my room had a slow drain and you were standing in bath water that didn't drain quickly enough while taking a shower. the Manager at the hotel at the time gave me free parking for the time I was there. they did offer to come right away to try to unplug it. My thanks for that they were very responsive. My only other complaints were the prices of the canned drinks I bought at the Spresso counter. $5 for a red bull? and $3 for a 12 oz can of soda? I was not happy about the price gouging and $50 dollars per day for Guest parking? I would expect free parking for guests for the amount of money I paid for the room. will I receive notification that my parking charges were reversed?
June 30, 2014
Rated 2 out of 5 by bluehwee Unsatisfactory sleep
Did not get to interact much with the employees as we seldom need services from them. Stayed in room 3420. To me, the most important aspect of a hotel room is a good night sleep. However, I was disturbed throughout the night whenever there is s disturbance along the street.The situation worsen from 6am onwards when the bus services commenced and I can hear the rubbish collection sound, people throwing rubbish, bus or car zooming across the main street. They need to consider installing double glazed window and soundproof walls.
In addition, I can also hear people moving along the corridor after 8am. Cant believe that they had just upgrade 2 years back and they had not considered all the sound-proof issue.
June 6, 2014
Rated 4 out of 5 by Cari14 Parking
The parking situation is less than convenient as you cannot leave the parking garage without a ticket that has to be validated within 15 minutes of you leaving.
August 3, 2014
Rated 5 out of 5 by lydia1234 worst place
has such a horrible room... would never ever stay here again..and sent items for dry cleaning, and items were lost
August 11, 2012
Rated 2 out of 5 by Deni8 Not What I Expected
Great location.... however the hotel is old and outdated. I read about a huge remodel that had taken place, but it was not obvious to me. Small rooms, very small and outdated bathrooms, crowded and noisy lobby.
I will not stay here again.
August 1, 2014
Rated 4 out of 5 Over all....a good experience
As with many big cities, the food was extremely expensive. The hotel breakfast buffet was $24.95. No thanks.
March 8, 2012
Rated 3 out of 5 by Anita Time to refurbish
I guess considering it was San Francisco, the price was perhaps in line with the accommodations. The bedroom area was large and modern, but the bathroom was teeny tiny, and the hallways were in poor condition; scraped paint, worn carpeting. For example, with one bathroom light switch, I couldn't turn on the light in the toilet area without also turning on the light in the outer sink area, which lit up the bedroom in the middle of the night. Only one set of of towels provided. Location is okay, but the Fisherman's Wharf is old style fishing wharf, away from the real action down on the Market Street wharf area.
August 30, 2012
Rated 4 out of 5 by hkm777 Sheraton Fisherman's Wharf
Very attentive and personable staff. Rooms are quiet and very comfortable.
August 4, 2014
Rated 3 out of 5 by mlb2 Rooms
The room was good. But there was 4 people to a room and there was no where to put close. There was 1 dresser and not enough hangers. We had to ask for towels, wash cloths, and hand towels. When I made the reservations I told you that there would be 4 to a room. There should have been another dresser or something to put close in, more hangers, and enough towels for 4 people every day.
July 24, 2014
Rated 4 out of 5 by Logan5 Refrigerators needed ...
This was my first stay at this hotel and I really enjoyed it. The location is great, the room was spacious and even had a couch. The bathroom could have been bigger but it did not bother me. What did bother me however was the fact that there was no refrigerator in the room. As this is obviously more a vacation than a business hotel, a little refrigerator would have been nice. I stayed for a whole week. So I got a cheap Styrofoam ice chest from the grocery store next door, filled it with ice and put my drinks in there. Others than that, I can recommend this hotel based on my personal experience.
April 13, 2014
Rated 4 out of 5 by Pauline17 Clean & updated
We were very impressed by this hotel. It was our first time staying in a Sheraton. The hotel was clean with an updated style. The staff was very attentive.
The location is ideal for walking to many tourist attractions. I was expecting the room to be noisy from other reviews I've read, this was not the case. It is in a city, so we expected some noise, but it wasn't disruptive to our sleep.
July 21, 2014
Rated 3 out of 5 by Goose This hotel serves a great breakfast, has a helpful and professional staff, but the facility itself is in need of updating.
A highlight of our stay was the buffet breakfast. It's not that often anymore anybody serves smoked salmon at the price the Sheraton charged.
The concierge service was also a reason to stay again at this hotel, not to mention the excellent location.
Unfortunately, there are some big negatives, such as too few lobby level / restaurant / conference room area restroom facilities. And the elevators are too few and too dated; I'd be adding onto the outside of the building and/or sacrificing a few rooms to accomodate imporovements. Then, the decor in our hallway was atrocious; not in itself reason not to stay at this hotel again, but there are nicer hotels nearby for the same price level.
January 29, 2013
Rated 4 out of 5 by Lin4217 Walking distance to Fisherman's Wharf
This hotel is within walking distance of many great restaurants, the piers, Fisherman's Wharf, and Ghirardelli Square.
July 31, 2014
Rated 4 out of 5 by mjeds Great Location
Great location, Concierge was very helpful, liked the in-room coffee, and we enjoyed the outdoor fire pits. Room decor was clean and modern. However, the lighting in the bathroom could be different as it lights up the entire room while others are sleeping.
July 27, 2014
Rated 5 out of 5 by Grammyo Fantastic hotel & location
My granddaughter and I spent a week in San Francisco to celebrate her graduation. This was my 3rd stay at this hotel and her 2nd. As always, we had a wonderful time. The staff was all so helpful and friendly. And those outdoor seating areas with fire pits are so great. We met many people while sitting out there on the chilly evenings. The only thing that is a bit disappointing are the brightly striped walls and loud colored carpeting. A bit Disney-like. For a wonderful seafood meal, don't miss Scomas down on the wharf and for dessert go to the Cheesecake Factory's rooftop restaurant on top of Macy's.
July 17, 2012
Rated 3 out of 5 by reply older motel
just an average expericence
August 1, 2014
Rated 4 out of 5 by Michael101 Nicole & Dime
Great place to stay, just down the street from Fishermans Warf. But everything costs, breakfast, WiFi, parking and even the coffee in the lobby.
July 29, 2014
Rated 4 out of 5 by afarya Convenient Location for First Time Visitors
If you want to explore Embarcadero and get on the bus tours and explore the city, this is your most convenient hotel. Especially if you are traveling with kids and have hard time exploring the city on foot.
July 27, 2014
Rated 4 out of 5 by ETHINNV Bathrooms too small
While the hotel and the bedroom were generally fine, the bathroom leaves much to be desired. It's size is most appropriate for a WWII submarine. The closet also has a problem. Pants hang down on top of the safe so that they easily become wrinkled. The safe should be on the right side of the closet, not the left. Doesn't anyone ever look at the plans before things are installed? On the plus side, the staff is friendly and efficient, the heated pool is great, and the breakfast buffet is excellent
July 1, 2014
Rated 4 out of 5 by Rosco2014 Sheraton San Francisco
Rooms are very clean. The window opens to allow fresh air in. The staff are awesome and helped us make great restaurant selections. The coffee shop in the lobby is too expensive. The hotel is right off the main strip of the wharfs so expect lots of noise and activity late into the night. Overall, very good experience.
July 20, 2014
Rated 2 out of 5 by SimpleIsBetter too many emails!
I reserved several rooms for colleagues for a recent work trip and received the intial "here is your reservation email". As my colleagues began transferring their reservations to their names and credit cards (which was also a bit of a process!), I started getting emails for each of those modifications. We asked to have my email taken off their account (they were receiving all of their own emails already!) , but I continued to receive emails about their rooms. Way too many emails! I even received yet another email about my colleague's stay this morning. Please, enough with the emails already!
April 2, 2013
Rated 3 out of 5 by Julia559 Suite Stay
Reserved suite as there were three adults. Room was decent but not extraordinary. Lay out awkward as bathroom access was only through separated bedroom. 3rd person had to knock on door and clear entry through bedroom in middle of night to use facilities. Staff was wonderful, friendly, and quick to help. Location is half block from wharf. Nice pool.
July 18, 2014
Rated 4 out of 5 by chas456 comfortable, great staff and location
I contacted the hotel a day or two before we arrived and told them we were arriving early, about 11AM. The staff had the room ready to go when we arrived. No other establishment has ever done that!. The AC cooled off the room very nicely. The outdoor fire pits were a perfect location to meet with family and friends on at least four of the nights. We had a blast with the Irish woman who waited on us outside. The cleaning woman assigned to our room was the friendliest person and did a wonderful job. We also had good help with the concierge.
thank you - we will definitely return to your hotel.
October 2, 2013
Rated 2 out of 5 by cc55 This hotel was a bit...
disappointing. From an SPG hotel I expected better care of the rooms, hallways and elevators appearance. Although the lobby, pool and outside waiting area looked great and impressive I thought the rooms were out dated and run down a bit. Paint was coming off in some places, popcorn textured ceilings to name a few things. Same for the hallways and elevators, a bit lower than an SPG type of hotel. Overall cleanliness was not great. There was a plate (i am assuming from room service) left inside a hallway area for 2 days!!! And this after the cleaning maids came by and cleaned up the rooms!!
August 14, 2012
Rated 2 out of 5 by JLR3 not worth the money
Great location and the lobby was beautiful, the rooms felt more like a cheap motel. Went on a holiday so was counting on the valet parking but upon arrival were told it was full & we would have to park a mile away. After complaining to manager, they did fix the problem. Beds were okay, AC was from 1985 and our sliding bathroom door was off the track & unable to close. Oh, and we paid $800 for those two days.
July 9, 2014
Rated 4 out of 5 by Furlyman2014 San Fran with the Fam!
To be honest, I was a little skeptical staying here after reading some of the reviews. I really wanted the Fisherman's wharf experience with my family. Upon arrival, we were greeted by the front desk staff with a smile :) The other thing that liked was that the front desk actually gave me a choice of 3 rooms that were available. The hotel room and bathroom are on the smaller side, but we were gone most of the day and when your in a major city, these are things to expect, unless you pay for a suite. Overall, the room was fine and did what it needed to do. The pool was great for the kids when there was a break in the action. Buffet breakfast was on the pricier side (more like outrageous - $80/family of 4) for what I would pay for a breakfast, but the other option in the lobby was just fine - coffee, pastries, cereal, yogurt, etc. What we really liked was the close proximity to the wharf and all that it has to offer. The cable cars station was just as close - 2 blocks! Overall, we enjoyed our stay and recommend for future use. Just know you're in a major city - there will be noise and the rooms are on the small side.
July 21, 2014
Rated 4 out of 5 by pbrmac Fantastic staff
This is convenient to Fisherman's Wharf and walking distance to many SF features. The staff is amazing. Very responsive and pleasant. The one glaring weakness of this hotel is the lack of complimentary WiFi. I would never stay at this location on business travel for this reason alone. However, for vacation it was great
July 13, 2014
Rated 3 out of 5 by JasonK712 Great Location
The best part of this hotel is its location. Walking distance to everything you need like Fisherman's Wharf for restaurants and shopping and all transportation needs. The hotel is probably a bit older from what I could tell. The rooms are nothing special. The bathrooms are very small, but who really needs a grand bathroom. It was a place to sleep. It wasn't all that quiet though was probably my biggest "complaint". There are only 4 floors so you can't get away from the street noise and I guess the windows are so old that they are not that sound proof. I have stayed in many big cities like New York and Chicago in other Starwood properties and never had noise like this. But, the location outweighs any gripes I had.
July 2, 2012
Rated 5 out of 5 by jim2ana Nice hotel and convenient location
Enjoyed the hotel very much. The room was remodeled and nice - convenient to Fisherman's Wharf/Chinatown etc. Parking is expensive in SF, and it isn't easy, so, it's best to walk if you can. Only negative was I am a "Platinum" member and this was the first hotel where they would only offer 500 points or a breakfast coupon. Overall recommend if visiting San Francisco.
July 6, 2014