シェラトン・フィッシャーマンズワーフホテル

  • アメリカ合衆国
  • 94133
  • カリフォルニア,
  • サンフランシスコ
  • 2500 Mason Street
  • マップ

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Rated 3.5 out of 5 by 562 reviewers.
Rated 3 out of 5 by Smoke free hotel - Not Cigarette smoke free At 12 midnight when we arrived back in our room the smell of cigarette smoke was intense. We discovered it was coming from the vent in the bathroom. Not sure how you can solve this problem! Maybe better signage! January 31, 2014
Rated 5 out of 5 by San Frrancisco Fisherman's Warf Newly remodeled hotel in the heart of the San Francisco Fisherman's Warf and North Beach areas. Ultra convenient location to all attractions in the area.. Plenty of shopping and restaurants nearby too. Excellent service by staff. January 26, 2014
Rated 4 out of 5 by All good but to the end. Overall a very nice stay, the location is perfect for those who want to travel on foot or grab a cable car. The issue did not come till the end, the valet got vehicle, and once we entered it the distinct and heavy smell of pot filled our lungs. Brand new 2013 Jeep and the entire interior wreaked of the stuff, there goes that new car smell. November 7, 2013
Rated 3 out of 5 by Security I had to call down to the front desk at 3AM to ask for security to come up to my floor because a bunch of drunk people running around knocking doors and screaming at each other. I've thought if the security going around the floors to check after 2AM then disturbed like that wouldn't happen January 2, 2014
Rated 3 out of 5 by Close to Everything Not a bad place to stay, but not great either. AC in the room was poor, hotel is OK. Is close to everything, so once we had the car parked ($46.00 a night) we did everything else on foot. Location is very good. Not much info. available at the otel on the local places to visit, eat or... Had to venture out and find it ourselves. Hotel staff was friendly. July 7, 2013
Rated 2 out of 5 by Old apartment complex with a facelift.... I was very excited about staying here especially given the multi-million $$ makeover. Sadly I was disappointed with the property - despite new paint and carpet it just felt old. Additionally it was noisy at night because its next to a bus depot and there was construction going on. To boot our shower broke mid-stay..... All in all a disappointing stay. July 27, 2013
Rated 5 out of 5 by Great Weekend The hotel was very helpful with setting my group up with reservations and tickets for events. It made the trip that much more enjoyable. We celebrated a birthday and had a bottle of champaign waiting for us in our room. What a nice touch, January 21, 2014
Rated 3 out of 5 by Room on small size, though location great Whilst location was fantastic the room was very small, in particular the bathroom and storage space. No free wi-fi in room which was inconvenient though it was available in lobby. Toiletries kept to a minimum and i had to ask for extra. Overall would say suitable for a couple but not for a family unless suites are available (none free for our stay) July 31, 2013
Rated 3 out of 5 by Sheraton Fisherman's warf The location is good specially if you want to enjoy the various Piers around. San Francisco is a great and easy city to walk or get around by Bart of bike. On the other hand, the permise is average. Some improvement have been made, on the outside fireplace, sitting area etc... with time but the rooms are pretty average. November 26, 2013
Rated 3 out of 5 by Great location - staff ok Location is excellent - hotel has been upgraded inside altho on the outside might not look as pleasant. The rooms are nice. Showers need work. Staff are mediocre. Concierge was not that great - neither were the valet folks. I'm used to high quality SPG staff. They were what I'd find at any other hotel brand. Also the coffee shop QUITE expensive! March 9, 2013
Rated 5 out of 5 by Excellent Location and Service This location is soooooo convenient, great for tourism. The breakfast restaurant was quite small, and when there are some tourist groups it may become congested. Fortunately there is no group during christmas :) The room was awesome! Decorations are quite fashionable. Front desk, concierge and restaurant staff are very helpful in every aspects. December 26, 2012
Rated 3 out of 5 by Convenient hotel The hotel is well situated to downtown San Francisco and they staff can get you a cab anywhere in the city in short order. I think that the hotel was acceptable but it is starting to show its age compared to some of the other available hotels in the same price category. The rooms are clean if a little aged and the staff polite and competent. February 9, 2013
Rated 4 out of 5 by No Club Lounge I just stayed at the hotel for the Anniversary of the Golden Gate Bridge and was very dissapointed to find out the hotel has no Club Lounge. And the "breakfast" offered as Platinum Amenity would have been a "boxed breakfast" and not a "sit-down breakfast". Happily the emberassed front desk member warned me about this when I made my decission. May 31, 2012
Rated 5 out of 5 by Service Excellence and location for Fisherman's Wharff All of the staff we encountered during our overnight stay were excellent. They were friendly, helpful and efficient. Everyone from the front desk, the bellman, parking attendants, maintenance workers, and concierge delivered great service and were very personable. The location was perfect for spending time at the Wharf. Can't get any closer! December 28, 2012
Rated 5 out of 5 by Great location, friendly and helpful staff Hotel staff were extremely helpful. Printed our electronic Alcatraz tickets for free. Valet parking was very responsive, we had our car within 5 minutes of our request. Everyone was willing to take the time to give directions to local attractions. Room was clean and functional. The hotel was within walking distance of many local attractions. October 1, 2012
Rated 4 out of 5 by Best Location My wife and I both greatly enjoyed the perfect location and proximity to public transportation and great restaurants. The staff was supportive and gave us the local insights to make best use of our time in San Francisco. I am not sure when we will be going back to S.F. ,but when we do I am sure we will reserve a room there again. October 14, 2013
Rated 3 out of 5 by Sorry this one seem to have issues with my skin color. The hotel was OK and most of the staff excellent. Their were a few staff members that had some serious issues. They where rude and disrespectful. I do not pay my money to be treated this way. I feel sorry for the majority of the staff was excellent but for what we pay to stay there I don't expect or appreciate the disrespect I received. July 29, 2012
Rated 4 out of 5 by Very clean, comfortable! My daughter and I were on a Mom/Daughter trip to San Francisco and stayed at the Sheraton. Our room was very comfortable, crisp and clean, nice decor. Everyone was very helpful. My concern was not enough man power at the concierge desk during the morning/early afternoon hours - we had to leave after waiting at least 20 minutes 3 times. June 17, 2013
Rated 3 out of 5 by Parking Garage Sucks Very bad system. Getting in and out of garage needs to be changed. Way to customer unfriendly. Staff needs to explain in detail how this very poor system works. If you make a mistake you have to make a u-turn in an unsaft manner and then drive the wrong way on a one way lane which almost caused an accident. I will NOT stay here again. October 28, 2012
Rated 4 out of 5 by Great Location We were on holiday so we were excited about how easy it was to get to attractions and fantastic food options. The hotel was comfortable and clean. We didn't rent a car and found that we didn't need to since the buses, trolleys, and taxis were readily available. The fitness room was great since it had a good variety of new equipment. December 15, 2012
Rated 4 out of 5 by Good, not great. The room was good overall. Bathroom was tiny. The door enclosed shower and toilet leaving sink and mirror out. No light switch in this area. Uncomfortable due to privacy issues. Fitted sheets did not fit the bed and were pulled off mattress during sleep. January 4, 2014
Rated 3 out of 5 by AVERAGE The hotel rooms were not cleaned properly. I had to be moved to a different room before realizing the hotel was just overall gross! Dust & dirt everywhere... ( Heating/Cooling Unit, Windows, behind all doors/closets, LAMPS,etc.) Holes in the sheets Didn't expect this from a room that cost over $200 per night November 11, 2013
Rated 2 out of 5 by not up to par staff were rude, hotel was a 2 star at best and was ridiculously expensive, and run down. I always stay at Sheraton's but will never stay here again. In addition the restaurant menu was horrible. Nothing about this hotel was in the league of other Sheraton hotels. December 27, 2013
Rated 3 out of 5 by Very expensive No reading material featuring local sights, etc. Things added to the bill were out of sight !! San Fran has the ability to charge high fees, but seems un-american.. Lobby bar prices get near Piracy. Desk personnel were outstanding. Just an average room, and except for the location to the Wharf, not worth the money !!! Ron384 August 5, 2013
Rated 3 out of 5 by Fishy in SF Other than convenient location I would not stay at this location again. Climate control for room was difficult at best, room was noisy street cars all night. Restaraunts at hotel were overpriced and limited. The staff was very friendly and tried to be helpful. Kudos to staff but the hotel needs work and to relook their pricing. November 19, 2012
Rated 3 out of 5 by Disappointing The service was disappointing. Check in line was long and only one staff available. When asked for a quiet room, got put to a room with noisy traffic. When asked to change room, I was told that only one room on first floor available while there were many people not checked in yet. I did not feel that staff was trying to help. October 28, 2012
Rated 3 out of 5 by Not a Bad Hotel The hotel has a great location, 2 blocks from Pier 39. However, despite being a Starwood property is shows its age. The hotel rooms are a bit old, the AC looks like it's from the 80s and the roof seems to shake whenever the person above walks around their room. That said, I'd stay there agin if I was looking for proximity. July 25, 2013
Rated 4 out of 5 by A bit disappointed The 1st disappointment was when we found out there's no jacuzzi. The bathrooms are very small and leaves very little room in the shower. Staff is not very friendly. The housekeeper "cleaned" our room and didn't even pick up the scattered newspaper from the floor. I'd say all you're paying is the convenience of the location. August 14, 2012
Rated 3 out of 5 by Poor Internet availability Although the hotel was clean and well-maintained, I found it a major inconvenience that they did not offer free WI-FI. WI-FI was available for the steep cost of $14.95 for 15 minutes. This was my first experience with a hotel that did not offer this service for free and it would prevent me from using their services again. May 8, 2012
Rated 5 out of 5 by EXCELLANT HOTEL TO STAY AT POOL VIEW ON 2ND FLOOR WAS EXCELLANT. MODERN, FLAT SCREEN TV, BEDDING AND BED TOP OF THE LINE AND VERY COMFORTABLE. LOCATION CLOSE TO EVERYTHING. FISHERMAN WHARF 5 MINUTES AWAY. ALL TYPES OF TRANSPORTATION AVAILABLE AT THE DOORSTEP. WILL ABSOLUTELY WILL COME BACK. STAFF ARE THERE FOR ALL YOUR NEEDED. HOTEL FOOD EXCELLANT. October 1, 2012
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