シェラトン・フィッシャーマンズワーフホテル

  • アメリカ合衆国
  • 94133
  • カリフォルニア,
  • サンフランシスコ
  • 2500 Mason Street
  • マップ

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Rated 3.5 out of 5 by 620 reviewers.
Rated 2 out of 5 by May 10-12 2012 If you like a hotel with attentive bellman, valets and front desk staff...look elsewhere. The only friendly bellman and valet were upon our arrival and departure. In between good luck contacting them. Concierge on Friday...exceptional. Housekeeping staff wonderfully sweet. Nice seating area with gas fire pits outside a nice touch, but usually very messy in that area. Beds absolutely tiny and completely uncomfortable. Front desk people totally snippy. Could have cared less that we were not comfortable in our room. Parking cost outrageous...typical for the city though. The only reason I would ever go back to this hotel is to visit Juanita, one of the housekeeping staff. This was our third stay atthis hotel in the last 12 years....we will look elsewhere next visit. Smart sleeper beds are LOUSY! Rooms are tiny and cramped (double beds are more like twin plus). If you want comfort and friendly staff as a whole, don't spend one second considering this hotel! May 15, 2012
Rated 5 out of 5 by The Staff is wonderful This was a business retreat that lasted 3 long days. I arrived from the East Coast in a frustrated and bad mood and left after a succesful meeting in a great mood. We were well taken care of. Particular thanks to Vanessa at the front desk for taking care of this traveler who arrived irritated from my trip. What a professional! January 22, 2014
Rated 5 out of 5 by Great Value I unexpectedly needed to say in San Francisco recovering from a fall with a broken leg. We were provide with very comfortable room with great large bathroom that had all the handicap features that helped me feel comfortable. We felt that we were given great value for a reasonable about of money. Staff was helpful and very friendly. November 15, 2012
Rated 5 out of 5 by Staff The entire staff was more than accommodating for any needs we had there which made things MUCH simpler! June 9, 2014
Rated 5 out of 5 by Excellent location and safe. This hotel was located just a block off of Fisherman's Wharf and literally minutes from great restaurants, great tours, and great views. I liked the layout of the hotel and felt like there was always someone in front of the hotel and always on duty. May 5, 2014
Rated 5 out of 5 by Wonderful Place to stay What a wonderul stay we had at your hotel. Great check-in, super attentive staff and really nice room. Loved the location for walking around the city. Proximity to all and a really nice, clean place. Great coffee in the room and great gathering place for wine, coffee and a quick bite in the morning lobby. Thank you so much. November 25, 2013
Rated 2 out of 5 by Poor Service -Bellman pushed us a cart and didn't offer to bring bags up. We loaded and struggled with 3 sets of clubs and bags on one cart. -Was not offered different parking options other than the $45 per night which was not initially disclosed. When I asked about them the desk became short with me. -Hotel decor needs major upgrading. February 25, 2013
Rated 5 out of 5 by outstanding staff The facilities were nice. Love the firepits!!! The staff made the difference. Always pleasant and helpful. September 21, 2014
Rated 1 out of 5 by Hotel bath and closet area poorly designed No counter space; no towel racks (this is ridiculous); no separate lighting for sink area and shower/toilet area, archaic heating/cooling system, poor lineup of TV channels, one day the maids failed to clean the room, prices in the cafe were outrageously high. The beds were comfortable, the location was good. February 20, 2014
Rated 4 out of 5 by Nice...but VERY small room All was great...from the staff to the clean room. Quiet corner room was very nice. The only thing was the room was very small...just wish there would have been more space...especially in the bathroom/vanity/closet area. Not much room for it being a 4 star hotel. Great if you're traveling alone...but not for a family. April 7, 2013
Rated 5 out of 5 by This hotel is very comfortable, convenient and friendly. We have stayed at this hotel since 1986. We noticed a very friendly and kind staff on this visit. Our room was wonderful. The bed and pillows were like sleeping on a cloud. This hotel is convenient to Safeway across the street, cable car, waterfront and restaurants. We highly recommend Sheraton Fisherman's Wharf. April 24, 2012
Rated 4 out of 5 by Great location and hotel I had a very nice business stay here and will be coming back in a few weeks. The staff were friendly and the bellhop staff were really great. My only issue was 25 dollars for a breakfast buffett was really dissapointing. I had to go somewhere else as there was no ala carte issue. But overall very nice place. June 7, 2013
Rated 5 out of 5 by A Great Vacation Possible by Sheraton Great hotel in great location with exceptionally knowledgeable, pleasant, courteous and professional staff. Concierge are wonderful (P.S.: if you tell Thomas what you have a taste for, he knows where you can best get it from). Sheraton made a great vacation just that more spectacular. Thank you Sheraton!!! June 25, 2012
Rated 4 out of 5 Great location Very disappointed we were told we would be charged for WiFi in our rooms. It's only free in the lobby. Very inconvenient. Every hotel provides it free. You need to step up Sheraton on this one and get with the times. May 4, 2014
Rated 5 out of 5 by Sheraton Fisherman's Wharf outstanding Sheraton Fisherman's Wharf met all our needs while staying in San Francisco. The Concierge helped us organize our days and reccommended outstanding restaurants. The staff was friendly and every need was met to the "nth" degree. I would most definately stay at the Sheraton Fisherman's Wharf again. August 12, 2013
Rated 5 out of 5 by Great stay The staff was fabulous, always friendly and helpful. The rooms were very clean, roomy, and comfortable. We loved the location, easy to walk to any attraction on our list. Then, the fire pit-our favorite place to revisit our day, we met people from all over the world-just so fun! February 26, 2014
Rated 1 out of 5 by Dont feel like a Platinum in this hotel There is no lounge, no check in/out fast track for Platinum/Gold member. There is a breakfast area but not for Platinum member unless you pay $20 or use the voucher given to buy some simple breakfast + normal coffee (pay extra $4, if you wanted cappuccino!) Dont feel like a platinum at all! August 2, 2012
Rated 5 out of 5 by Great Hotel At The Wharf We stayed here two nights in January 13". We booked via AAA and recieved a great room at a fair price. This hotel is one block off the wharf area so it"s entrance is not too crowded. Our room overlooked the nice pool area. If you squinted, it could of been Hawaii. Look forward to coming back. January 30, 2013
Rated 5 out of 5 by Return stay I last stayed here November 2012 after a few years since my last stay, my recent February visit pleased me as well that this hotel has maintained its quality. It's very convenient for public transportation & its proximity to Fishermen's Wharf & North Beach provides lots to do for visitors. February 17, 2013
Rated 5 out of 5 by Staff There were 2 staff members who stood out above the rest -- Prince, from the consiergne desk and Jane, the cleaning lady on the 3rd floor. Please convey my commendation to them for jobs well done. A gentleman in valet parking, unfortunately do not remember his name, was also outstanding. April 19, 2013
Rated 1 out of 5 by Converted Motel This should cannot be classified as a hotel. From the decor, to the loud in-room a/c to the non-existent sound-proofing, this is certainly not a hotel. I would not stay here unless you want to stay in the heart of the Fisherman's Wharf area or no other options are available. October 18, 2013
Rated 4 out of 5 by Would stay here again Rooms are small, but clean and nicely decorated. Excellent customer service. Great location. Husband used the fitness center and said they were very good. Didn't get to use it, but outside seating with fire 'pit' looked very relaxing and fun. Only draw back was street noise. April 7, 2013
Rated 2 out of 5 Noisy Room I was first assigned the room that was not made. Then I was put in the room next to Bus Depot. It was noisy. You should at least provide ear plugs without me having to call guest services. If I knew of the noise, I would rather wait for room service to clean the first room. June 13, 2013
Rated 5 out of 5 by Pure Allergy King Room was wonderful Our room was spacious and very clean. We paid a little extra for a "Pure Allergy" king room and we are glad that we did. The room was so fresh that both my husband and I had our best sleep in a long time. The bed was so comfortable. We also ordered room service for dinner and it was so good. Valet attendants are the best. We will be back. September 15, 2014
Rated 5 out of 5 by First time to San Francisco This hotel exceedd my expectations. Staff was friendly and accomodating. Checking in early and having a late check out was no problem. The room was comfortable, clean, and roomy for the three of us. Within walkig distance of so many great things to see and do. Thanks!! November 25, 2013
Rated 4 out of 5 by Great Price, Prime Location The hotel is located just a couple of blocks from Fishermans Wharf and is a nice place to stay. It is by far no resort but it meets the needs for what you need. The parking is very expensive but you can shop around and find parking at half the price just two blocks away. January 18, 2012
Rated 1 out of 5 by this hotel is lousy will never say here again. have been to other Sheraton hotels and had great experiences. refer to #5 May 21, 2014
Rated 2 out of 5 by DISAPPOINTING++ I expected a little more from a Sheraton hotel. The room was dusty, the paint was peeling around the windows, the bathroom was built for a midget, the baseboards and walls were scuffed up, the phone at the desk did not work, etc..... March 22, 2014
Rated 4 out of 5 by pleasant stay Conveniently located to necessities and atractions. Rooms facing property interior was very quite from city street noise. Staff was great. The only complaints on the property are the windows and the in room big A/C units are obviously 40+ years old. During the day defused shades or horizontal blinds vs the current roll up solid shades would allow light into rooms without having neighbors see me change. View of the 2nd floor roof industrial stuff ( vent hoods, generators, a/c heating machines etc..) can be muted with maybe some decorative planter boxes with trees or brush blocking or camfloging them would be a nicer view. July 20, 2014
Rated 4 out of 5 by Fishermans Wharf Sheraton Overall good experience, although the cost of parking the vehicle is the most that I have ever paid in my frequent travels around the country. Room was clean, but bathroom was extremely small and not updated. Staff was very friendly, particularly the concierge. July 1, 2012
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