Rated 4 out of 5 by dz2015 Problem at exit
the only problem is when we were leaving we could not get out of the parking garage because the staff did not enter our key card into the computer. So very annoying I had to re-park and go back to the registration just to get out the gate!!! Otherwise it was very nice.
August 30, 2015
Rated 1 out of 5 by MM2015 Rude reservations
I am staying at the hotel tomorrow so I called reservation to request 2 beds in the room. The reservation person at the hotel said she couldn't help me. She said maybe I should call front desk and see if they can do something for me. When I asked her to transfer to front desk she said she cannot transfer calls. When I asked to speak with Manager she said yes and hung up!!!
If this is the treatment you get before I arrive, I'd hate to see what the place is like tomorrow. Appalling!
August 19, 2015
Rated 1 out of 5 by Dedelou Bus noise all night long
While this hotel location is great b/c it is just a block from the wharf.
Our room over looked the parking lot for all the city buses. Beeping all night long as they backed up to park. Very annoying! Not a great night sleep.
Along with the bus stops with people waiting right outside our window and the buses lined up.
If you must stay there make sure to get a room closer to the front of the hotel. Not on the back side.
August 3, 2015
Rated 3 out of 5 by LNW3 too many authorizations
This hotel was nice as far as amenities, but I received not one, not two, but three credit card authorizations for random amounts starting the day I checked in that now total over triple the total cost of our room for the one night. I have contacted the manager who did not have a good explanation for me but offered to get back to me.
July 20, 2015
Rated 4 out of 5 by LindaWally Stairs and WiFi
I prefer walking the stairs rather than elevator but I could not find stairs to my floor. Could mark stairs better. I would have given 5 stars if free WiFi included in rooms.
June 23, 2015
Rated 4 out of 5 by Tri14kix Convenient Location
The Sheraton at Fisherman's Wharf is convenient to all wharf tourist attractions. San Francisco has the highest bicycle crime rate in the country with it's own dedicated bicycle theft police unit. If you bring your bicycle for one of the many athletic events, be sure to lock your bike in your room. Locking it on or in your vehicle is not wise.
June 11, 2015
Rated 4 out of 5 by edpanz7 Nice Hotel, Good Location
have stayed numerous times. Upon check in this time found out they no longer have Valet Parking but still charge $50 per night to self park. Seems a bit excessive. other than that the rest of the stay was great.
June 10, 2015
Rated 5 out of 5 by Lucky36 Outstanding Place to Stay
From the minute we walked in, to the time we left, the staff from the front desk, concierge, to the folks who cleaned our room, made us feel right at home.
May 30, 2015