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Rated 3.5 out of 5 by 567 reviewers.
Rated 2 out of 5 by Worst Starwood Hotel I've stayed in for a while The best thing about this hotel is that it is generally the most affordable Starwood hotel in the city of San Francisco, and has a great location. However, there are numerous downsides: 1. I have stayed twice in the past month, and one of the main lifts (1 of 3) has been non-operational the entire time; causing huge blockages during peak hours. That's not the only thing that's broken. My phone in the room has broken. Generally this is a giant depreciating asset, and it really feels like one. 2. I find them consistently understaffed, especially during non-peak times. I've had to play hide and seek to find their concierge to retrieve bags etc (waiting to check in hasn't been great, but OK). 3. The staff are on the lower end of what I'd expect at Sheraton (I do have relatively high expectations). I've generally been unimpressed with the "polish" and professionalism of the check in staff - they're not rude or anything, and they're trying their best; but small things - making me feel special to be a Platinum, asking about my room preference, handling mail packages - I've just found them to be lacking compared to other Sheraton hotels. Needs improvement across the board. November 12, 2012
Rated 3 out of 5 by Room The walls are WAY to thin. I could hear the guy next door snoring and a few other things I could have done without. March 5, 2013
Rated 3 out of 5 by Very Disappointing This hotel did not meet the standard I expect of Sheraton. There was no fridge and all the glasses were plastic. January 20, 2013
Rated 4 out of 5 by ELEVATOR PROBLEMS GREAT LOCATION BUT ELEVATORS WERE TERRIBLE. GUEST SERVICES WERE NOT VERY HELPFUL. NO CLUB LEVEL LOUNGE August 15, 2012
Rated 4 out of 5 by Helpful staff We had some special requests of the front desk staff and they went above and beyond to make it happen. January 30, 2013
Rated 4 out of 5 by terrific location I was very happy with the stay, services, and facilities. The SPG chain is my priority when I travel. September 14, 2012
Rated 4 out of 5 by Sheraton at the Wharf Nice hotel, nothing fancy. Very noisey. Great location. November 12, 2013
Rated 2 out of 5 by Old and dirty Hotel needs a major uplift. The room was very old looking and not that clean. Not impressed at all. October 21, 2012
Rated 4 out of 5 by another great stay very good hotel, great location and nice way to stay in the San Francisco area to enjoy the city November 16, 2012
Rated 5 out of 5 by Great Location - Great Value Great location to Fisherman's Wharf. Comfortable bed. Courteous staff. Free Wifi at lobby area. December 24, 2012
Rated 4 out of 5 by Sheraton Reveiw Nice location and great lobby. Near bay/wharf and lobby was comfortable and nice little cafe. December 29, 2012
Rated 4 out of 5 by Ok all in all We stayed at the Sheraton FW for a seminar being held at another hotel about a five minute walk away. We were lucky enough to get a great room rate and it saved us about $70 per night through the special but.....Parking is pricey, even if you self park. Our bathroom was very small with limited counter space. The sink/vanity area is open to the hallway and room and there's no way to turn on the light in the toilet/shower area without turning on the vanity light. So, if you get up in the middle of the night and need to use the bathroom you risk waking up your spouse with the bathroom light. The structure is a bit older so floors tend to creak and walls seem to be a little thin. We had a heavy footed neighbor directly above us who got up every morning at 4:30am and could also hear the partners returning to their rooms just don the hall. Lastly, the heat/air unit in our room was old and in need of replacement. We had difficulty getting it going and even more trouble trying to shut it off. Overall: the location is great, just a block from Fishermans Wharf, shops and restaurants. Beds are wonderful. Rooms are clean. If you can catch this hotel while they are running a room special its worth it. March 5, 2013
Rated 5 out of 5 by great Sheraton hotel Staff very friendly, rooms are very clean, great location. October 30, 2013
Rated 4 out of 5 by Sound proof poor Hall noise and upstairs noise disturbing...wole us up on several occations during the night February 13, 2013
Rated 2 out of 5 by great location but outrageous parking cost The hotel is in a great location but I was surprised with the very high parking charges July 15, 2013
Rated 3 out of 5 by Patio I was encouaged to take a balcony room, which was really just a patio below the pool. June 22, 2013
Rated 2 out of 5 by Much noise from the street much noise from the street from am. 4.00 Its not like a hotel more like at Hostel August 6, 2013
Rated 5 out of 5 by perfect location the location was perfect and the staff made this vacation almost like being at home.. August 5, 2012
Rated 3 out of 5 by Sherton Fisherman -SF There were stain on the sheets. Front desk need more Professional customer training April 26, 2013
Rated 3 out of 5 by Smallest Bathroom ever I have never seen a bathroom this small, and it was in an upgraded medallian room. January 22, 2013
Rated 4 out of 5 by Great location Staff was very friendly and helpful. Jennifer at the conceirge desk was GREAT. February 18, 2013
Rated 5 out of 5 by Loction Great, walk to wharf , pier 39, embracadero, tour buses. Mini vacation August 18, 2013
Rated 4 out of 5 thanks for a nice stay! Great location, friendly and helpful staff, clean and very confortable beds. September 29, 2012
Rated 4 out of 5 by Good Location Good Location, helpful staff. In need of some renovation in bathroom. June 13, 2013
Rated 3 out of 5 by This hotel is very noisy way too much noise - we were right on a trolly line - will not return February 13, 2013
Rated 4 out of 5 by Nice hotel Very good location, staff very friendly, hotel clean and quiet :) March 21, 2013
Rated 4 out of 5 by Great location! This is a great location for seeing the sites in San Francisco! August 12, 2012
Rated 3 out of 5 by Poor bed and noisey My bed sloped to one side and the outside noise was horrible January 25, 2013
Rated 4 out of 5 by Location Ideal location if you want to hang around Fishermen worf February 19, 2013
Rated 5 out of 5 by Hotel in a very nice Location Excellent, valet parking staff have excellent service. December 12, 2012
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