Rated 4 out of 5 by ETNP Great Service
The hotel employees were very friendly and definitely made the experience better. However, the continental breakfast was way too expensive per person for mediocre food.
July 23, 2013
Rated 3 out of 5 by BigBill76 Poor Platinum breakfast
Service is as good as any Starwood, I like the layout of the rooms. Location is touristy, for better or worse. Very disappointed with the Continental Breakfast offered.
June 19, 2012
Rated 4 out of 5 by Casey4 Location, Location, Location!
The location was perfect! Within walking distance of Fisherman's Wharf, Pier 39, and public transportation to AT&T Park, the Ferry Building, and the Explorotarium.
July 14, 2013
Rated 3 out of 5 by Mommyofone Excellent location for weekend get away
Nice staff, renovated room, good location for bike riders, but very expensive on site parking.
No spa, no steam room is a shame, especially after a day long ride.
February 4, 2013
Rated 3 out of 5 by ChicagoBud Good staff, atrocious internet
It is a wonderful location for vacation but for a business traveller ability to be connected at a decent speed is a must. The internet connection was atrocious.
February 5, 2013
Rated 3 out of 5 by cttravelers Great location
We love the fisherman's wharf area and this hotel is in a great location. Our room was clean and comfortable, but the common areas could use some sprucing up.
October 14, 2013
Rated 5 out of 5 by markmaria2013 EXCELLENT HOTEL
excellent Hotel, very clean, secure & comfortable. This was our first time staying at Sheridan, very glad we did. Excellent staff to attend to your needs.
December 30, 2013
Rated 2 out of 5 by CBTraveler When a suite isn't sweet.
As other reviews have indicated, the location of this hotel is ideal if you're interested in visiting Fisherman's Wharf. We picked this hotel for the location but largely because I'm Platinum with SPG and the suite night award came through providing us with an upgrade to a suite. Needless to say, it was a disappointing experience for a romantic getaway. The suite...was...well let's just say it needs a big upgrade. The room was very worn. The furniture was pretty beaten up, the walls needed painted, food was left in the fridge from the previous guest and the windows were so dirty you could barely see out of them. No glasses at the mini-bar ... we drank our wine from plastic cups because that's all that was available. Honestly, it simply wasn't a "suite" experience. The bar in the lobby is a mix between a sandwich shop and a bar. I was amazed that the hotel didn't have a nice bar and/or a comfortable lounge inside to sit and relax. This hotel would be okay for a business trip...I like something more polished for a vacation. And, I would tell my fellow SPG Platinum friends to simply not waste your suite night awards ... you will regret you did.
February 25, 2014
Rated 3 out of 5 by FrankB Rundown hotel but nice people and great breakfast
Rooms are motel-style, yikes. Did this hotel used to be a Motel 6 before? Front desk people are awesome and breakfast is the best thing about this Sheraton.
May 11, 2013
Rated 3 out of 5 by nubbinsSPG Mediocre Hotel
Average hotel for the price and location. Facilities are pretty outdated and not on par with other SPG properties.
April 7, 2014
Rated 3 out of 5 by jtoup11 Kids, lots of kids
Great location for the Wharf activities, but too many "nickle and dime" charges and too many kids running up and down the halls at all hours of the night.
May 13, 2013
Rated 4 out of 5 by Prazzy Excellent Staff
Hotel is at best location with excellent staff. Luxury is slightly less at the room but still a very good place to stay
March 30, 2014
Rated 3 out of 5 by Bayarea2 Tiny room
The air was a problem, the fresh beautiful air was unavailable with windows that didn't open, so it was a stuffy close room. The air on made it too cold.
September 6, 2012
Rated 3 out of 5 by Jprun Parking is a nightmare
Must have a better way to self-park. Must validate a new pass each time must drive out. The validation place is on a different place than the exit gate
March 16, 2013
Rated 5 out of 5 by stepnez my stay
another wonderful stay at the hotel. the staff will do the extra to make your stay enjoyable. strongly recommend this hotel for a stay on the wharf.
December 13, 2012
Rated 4 out of 5 by Tlc220 Nice Enough
Hotel could use a little updating, but most importantly it was clean and bedding was very nice. Climate control
In rooms desperately needs updating.
February 25, 2013
Rated 5 out of 5 by William741 I will be back
We have stayed there a few times and this is the only hotel I will stay when I am in San Francisco, the only down fall is the size of the shower.
December 3, 2013
Rated 2 out of 5 by Hunymooners76 Honeymooners
The hotel was very noisey and bedding was not clean. You should offer your guests free wifi $15 per day is the most expensive I've ever run across!
July 17, 2013
Rated 2 out of 5 by Clammer Curtains Have Gaps
There are big gaps between curtains and window frames in the room. As a result, sun light comes during the day and street lights during the night .
April 10, 2012
Rated 4 out of 5 by MM01 Great location
Parking prices a big downer for this location. Outside fire areas a nice touch. A refrigerator would be a nice touch. Facility is showing its age.
February 21, 2013
Rated 2 out of 5 Needs some TLC
Subpar in my opinion for a Sheraton. Elevator broken, shower broken, room service took forever and came cold and stale. Location is good though.
November 2, 2012
Rated 4 out of 5 by Nick8611 Great Location
Great location! One block from Fisherman's Wharf. Was expecting Hotel to be nicer and rooms to be bigger for being a Sheraton and for the price.
August 8, 2012
Rated 4 out of 5 by Senduaway Great hotel, great location
This hotel met all our needs. The concierge was very helpful and the hotel is in a great location. Our only wish is that it had free WIFI.
January 14, 2014
Rated 3 out of 5 by Pjmeiling Okay Stay
The rooms were comfortable and clean, however they were a bit small. The staff were not so friendly, did not give off a welcome kind of feeling.
December 26, 2012
Rated 2 out of 5 by hpd1 Not happy with my stay
Noisy (tram runs past window), heater did not work, no reasonable restaurant in hotel - snacks only, outrageous parking fee, would not recommend
January 10, 2013
Rated 4 out of 5 by Macye Excellent concierge services!
The Sheraton met our high level of expectation and comfort. Thank you!
April 28, 2014
Rated 5 out of 5 by TG117 Great stay
Every time we come to SF we stay here. close to the wharf and perfect for the Air Show during Fleet Week. The staff was great as usual. Thanks!
October 10, 2012
Rated 4 out of 5 by Huester45 Comfortable stay
Friendly staff, spacious rooms and location specific. Wonderful
May 1, 2014
Rated 3 out of 5 by Gerald The hotel is average
Location is good but room facilities are just so so. Room size is a bit too small. The heater in the room is too out of dated and is noisy.
February 26, 2013
Rated 2 out of 5 by pinot99 Not the best Starwood property
I have stayed at SPG properties all over the world and across the US. This is by far the worst one I have stayed in.
This property is listed as a Category 5 when in reality it is probably more in line with a 3. Yes, the location is great (2 blocks from the Pier), but I have stayed at other Category 5 properties in “tourist destinations” where it was about location (Honolulu / Lahaina) and those properties lived up to a Category 5 with repect to amenities, cleanliness, decore, etc.
The room was very small, there was black mold in the calking in the shower, there were not enough towels in the room for the occupancy of the reservation, and the color scheme in the hallways was enough to give you vertigo.
There was room service trays in the hall when we got there that were still on the floor when we left the next day. One of the elevators was out of service and the other one would begin moving without the doors closing all the way.
On a positive note, the valet who greeted us was great and told us that if we were simply parking our vehicle overnight and not taking the car in and out, we were better off to self-park across the street for $20+ less!
November 16, 2012