Rated 3 out of 5 by tomm317 Nice hotel but needs a management rework
My reservation got downgraded initially for the same price without my consent or knowledge. It took me over an hour on hold, a facebook message, and several emails to just get the room I had booked in April at the price I booked it at. I was never able to talk to the same person twice, and it seemed that each new person was completely uninformed of any of my previous interactions. The hotel itself was beautiful, but our tv kept switching in and out of analog/digital, and the internet was slow in addition to being over priced. The front desk and cleaning staff were polite and professional. All in all, it was such a hassle working with Sheraton, and they really did nothing to compensate their repeated mistakes, that although my stay when at the hotel was decent, I would still choose other options whenever possible.
October 10, 2012
Rated 5 out of 5 by GAYLE23 CAN'T BE BEAT!
WE HAVE STAYED HERE NUMEROUS TIMES NOW AND THIS WAS BY FAR THE BEST, BUT IT IS HARD TO BEAT GOOD SERVICE, GOOD ROOMS, NICE FACILITY AND EXCELLENT STAFF WHEN THEY ARE THAT WAY ALL THE TIME. I WISH THE STARBUCKS RESTAURANT WOULD STAY OPEN LATER THOUGH.
October 9, 2012
Rated 5 out of 5 by Dennylv6125 Great hotel
This hotel is great as the people are courteous and friendly! Its location is optimal if you are conducting business in Ft. Worth. WiFi access was somewhat problematic for me.
October 8, 2012
Rated 5 out of 5 by 1no2012 Nothing Missing
My stay was as comfortable as could be.
Bathroom amenities the best I have seen in many hotels.
October 6, 2012
Rated 2 out of 5 by baseballmom70 getting worse with each stay
This was my 24 stay since April 22nd 2012. I always use the valet to park. Was very disappointed to get in my car two days later to find they had dropped a blanket out of my car(in the rain) and it was wadded up on my floor board all ready starting to smell. Also, ordered room service and after waiting 45 minutes I called back to be told that they forgot to get my name and room number so they did not cook it and the kitchen was now closed. The next morning I called to order coffee and the lady told me what room I was in and my last name and when I asked her how she knew she told me that name and room always show when you call room service and front desk. So, not too sure how the person the night before could claim they couldn't cook our food because they did not know what room or name. The only reason we stay here is because it is very convenient when going to the rangers games.(walking distance) However, the rooms are over priced and so is the food. The hotel is pet friendly which is great, however you can smell urine smells in the hallways and rooms. They need to reserve one area for people with pets. Carpets are also very dirty.
October 6, 2012
Rated 3 out of 5 by RickOKC Very Tired bathroom!
Bathroom in this room (1921) is very tired. Soap dish was broken off the wall. Tub was chipped in no less than 6 places. Caulking around where the tile meets the tub looks like a 4th grader did it. Chome pipes that support the bathroom countertop were stained and dusty. The room did not have an information packet in it that provided room service menu. We mentioned this to Housekeeping and they offered to fix it on the spot. We deferered .
October 3, 2012
Rated 5 out of 5 by MANNY3 BEST PLACE TO STAY IN ARLINGTON,TEXAS
THE STAFF IS THE BEST...FROM THE VALET TO HOUSEKEEPING. ALSO, PLEASE GET ROOM SERVICE FOR HOT AND TASTY FOOD. THE FRONT DESK WAS THE MOST HELPFUL AND FRIENDLY I HAVE HAD IN YEARS. KEEP UP THE GREAT JOB.
October 2, 2012
Rated 2 out of 5 Not Worth the Club Level
Club level is just average rooms. The complimentary breakfest is really low quality and not worth the extra money you pay nor is the 2 complimentary drinks you receive in the evening. The bar at this hotel had great staff and the food was average. I would stay here again but I won't add any extras on its just not worth it.
September 28, 2012
Rated 5 out of 5 by JK111 Great Stay
Excellent location, great staff, great hotel overall
September 27, 2012
Rated 5 out of 5 by Doug2012 Great for Cowboys game
The Sheraton Arlington was a great place to stay for the Cowboys games. It's located within walking distance to the Cowboys and Rangers game, meaning no parking fees. All kinds of restaurants are just minutes away. The pool area is exceptional and unique. The hotel bar is larger than most hotel bars and one of the few that has several TVs to catch your favorite game on. The lobby is immaculate and includes Starbucks and Pizza Hut items. The room was clean and the bed was great. The carpet could use an upgrade in the near future but overall, I will stay there again for my next game. You just can't beat the convenience.
September 24, 2012
Rated 5 out of 5 by JackR Best room ever
I stayed in room 823 at the Arlington, TX Sheraton and I have to say, that is the best room I've ever stayed in. The cleaneist, roomiest, most enjoyable stay I've had at this Sheraton hotel.
September 22, 2012
Rated 2 out of 5 by soup123 Arlington Tx
The Phone and TV were unplugged and once I tried to plug everything in, I saw why, it was a mess. I never did get the phone to work. The room was less than clean, dusty and the bathroom floor was very dirty.
September 17, 2012
Rated 2 out of 5 by TexanTraveler Not up to the standard set by the price.
I've stayed here before and was really looking forward to returning but in this case lightening didn't strike twice. I was very disappointed in the facilities and staff for the money I paid. 1st: When I was checking in and out I noticed several of the employees uniforms were stained and torn. 2nd: I had problems with the vending machines declining my credit card. (That's all they take) Seriously, a credit charge for $1.50?? No wonder it was declined. I found an assistance manager who said he had the same problem and that customers had been complaining. Gee, maybe you should fix that?? 3rd: The bathroom was dirty (hair on the countertop and toilet paper in the commode) kleenex box was empty, and two of my towels were stained. And by stained I'm mean: "Gross! I am NOT using those." 4th: At 10:30 (pm) there were four teenage girls in the pool screaming their heads off. I could hear them clearly on the 15th floor. I called the front desk and he assured me he would send someone out to speak to them. I watched the security guard walk to the pool railing, turn around and walk back WITHOUT speaking to anyone. 30 min later the girls quieted down. 5th: I didn't have a receipt under my door as with previous stays, so I went to the front desk to get one. The woman tried her password several times and then said the computer was down and she couldn't print one. (I'm not really buying that) She said she would e-mail one to me before lunch but never did. I had to call the manager the next day to get one. NOT HAPPY! Won't stay again.
September 12, 2012
Rated 4 out of 5 by BigJim convenenient location
the location for attending sporting events nearby is excellent; however, the promised shuttle service from and to the airport never materialized - the hotel phone number went unanwered for 20 minutes while we called for a shuttle from the airport, so we had to take a taxi; when we wanted to return to the airport, we were told the shuttle was full and we'd have to take another taxi - needless expense, which was very diasappointing
September 10, 2012
Rated 4 out of 5 by RTR205 Great Location
Checking in was a nightmare, but the hotel was very nice. I was not recognized as a SPG Gold member or received the benefits that come with that. Great location for the Ballpark of Arlington and Cowboy Stadium. Walking distance to both. Pool was unbelievable. Great fitness center as well.
September 7, 2012
Rated 5 out of 5 by Michman great service
I travel extesnisvely and this hotel had one of the most friendly staffs I have seen. The location was great and the amenities we top notch
September 5, 2012
Rated 5 out of 5 by honeysgal1 Great Hotel
Everything was wonderful -- our trip was very enjoyable.
September 5, 2012
Rated 3 out of 5 by tbaker1 Room Cleanliness?
Location and service were great. Disapointed in the condition/cleanliness of room. Carpet, furniture and bedding were worn and extremely dirty!
September 5, 2012
Rated 3 out of 5 by laggs Airport Shuttle needs HELP
Lots of trouble getting from the Airport to the hotel, we will rent a car next time, wait WAY TO LONG! Our room request ignored, furthest from elevator, not nearest to elevator. Other accommodations took several requests to be completed. Restaurant only had expensive choices.
September 4, 2012
Rated 5 out of 5 by smh1968 Staff was excellant
The staff was very helpful and eager to help. Kelli and Joey were very nice
September 4, 2012
Rated 2 out of 5 by MLC99 Disappointing
Sold out weekend and hotel was very understaffed. Calls to front desk took 4-5 minutes to answer, front desk always had line. Ceiling in bathroom was rusty and peeling and badly needed painting. When we asked if we needed reservations for airport shuttle we were told no, only to find out we did and shuttle was fully booked. Hotel is convenient to Cowboy Stadium and shuttle service to nearby resturants was very good.
September 3, 2012
Rated 5 out of 5 by Pat18 Terrific pool & short walk to Rangers stadium
The only place we want to stay for Rangers games. Short walk to the stadium. Terrific pool area with beverage service. Family focused pool party atmosphere, complete with a movie to watch while in the pool or relaxing in a lounge chair. We saw Happy Feet Saturday night.
August 30, 2012
Rated 4 out of 5 by Cchecat Nice hotel
I had a double queen room and the room was a little tight, but ok. The pool is huge but the whole pool is shallow, not good for older kids who were bored with it after a few minutes. Gym was very nice with new equipment. Onsite restaurant food was good but service was pretty slow.
August 28, 2012
Rated 4 out of 5 by Mallie4 Loved the Pool and Dive in Movie
My son and I stayed to attend a Ranger game and the Reptile Show at the Convention Center. It was the perfect location and very comfortable beds. We loved hanging out by the pool.
August 28, 2012
Rated 4 out of 5 by CAWR00 This hotel has great features
The pool is great place to relax and let the kids in joy themselves. The staff was very nice and enjoyable to talk to.
August 27, 2012
Rated 5 out of 5 by dk34 Sheraton Arlington Hotel
Excellent facility. Pool area was great for relaxation. Food is a little overpriced. Not a lot of area choices for food. Staff was excellent, very polite. Shuttle service was excellent and free. Nice easy walk to Texas Rangers Stadium, the reason why I was there.
August 26, 2012
Rated 5 out of 5 by Stephen68 Romantic Getaway
I want to thank the hotel staff and the service personnel for a great weekend. The Sheraton never lets me down. I will always search for a Sheraton when ever I travel. Thanks again.
August 22, 2012
Rated 2 out of 5 by Class70 Business Center needs much improvement
6 months since last visit and quality of hotel has gone down greatly. Food at banquet was terrible and business center equipment needs updated badly
August 20, 2012
Rated 5 out of 5 by bodie52 coffee
The coffee in the rooms as well as what is served in the conference rooms is terrible. Maybe a medium grade would be more suitable.
August 20, 2012
Rated 2 out of 5 by mash poor condition and service lacks TLC
Overall the hotel is in need of some general upkeep. At my conference this was voiced by several.
Front desk staff were helpful, service staff need some training.
Toilet was stopped up twice, second time we observed the maint person splashing toilet water on the floor and dripping on the carpet. No effort to clean up.
SPG-I did not feel recongnized as a lifetime gold member nor did I receive typical benefits/upgrade, or an appology they were not available. I do believe the person may have been new. He wrote a note to the manager while checking me in and I heard a loud stern "NO".
August 18, 2012