Rated 5 out of 5 by Bobbie53 Drury Family Reunion
The hotel was great and the staff was very
friendly and courteous. Since we had family coming in from Calif, Oregon,
Florida as well as N.C., it was good to have such people on staff to meet and greet all of us. Special thanks to Mark Wilder for all his help in making our stay so pleasant.
July 15, 2014
Rated 3 out of 5 by ej1963 Why I was not satisfied with my stay at this hotel.
Upon arrival, my expectations were met. The hotel was convient to the conferance I was attending, the room was satisfactory and the staff was outstanding. As my stay continued a series of events occured that clouded my stay. Dinner at the restaurant one evening resulted in bread ties in my soup. Needless to say, I was no longer hungry. Upon returning to the room, it was not cleaned, after a further delay the room was cleaned and when I returned the tub was not clean, Apparently when cleaned by housekeeping the tub had backed up and was not properly rinsed. In addition, bugs were found in my bed on two ocassions and charges were made to my bill from the bar, I had not gone to the bar.
All in all not a happy experience.
June 28, 2012
Rated 3 out of 5 by Rambo1964 Great Except Mattresses
While all of the amenities were present and just fine, the mattresses were somewhat lumpy and seemed worn. Time to replace those. Beyond that, everything was acceptable.
July 20, 2014
Rated 4 out of 5 by Nancy56 2 night stay for family business
The hotel was very nice and conveniently located for our purposes. It was very nice to be able to get out and walk around the stadium and park/pond. We stayed on the Club level. The snacks were good, they charged for beer and wine, saved a little on beer but much better selection of wine in bar downstairs. Breakfast was pretty good, a breakfast "eggroll" , then some other cold items, fruit, cereal , muffins,etc. Loved having Starbucks coffee both in the room and in the Club level lounge. Overall a good stay, would stay there again. Oh, and the pool was very nice!
June 6, 2013
Rated 4 out of 5 by scrapper75 Parking Issue
I have stayed at this Sheraton many times and was very disappointed at the parking issue for hotel guests. There was a Texas Ranger game on Wed night and we had gone out to eat for dinner, we returned around 7:15 pm from dinner and the hotel was selling parking spaces to Ranger fans...not a problem except they did not save any spaces for PAYING hotel guests. They told us to valet and they would comp the valet fee...the $12.00 valet fee showed up on our bill at checkout. They hotel did take the fee off when he inquired, but it's a very deceptive practice. This should be fixed...not good business. Other than this the room was good and the hotel was clean and I would recommend to others...just check your bill before you leave!
June 4, 2012
Rated 3 out of 5 by slp22 Good stay but Club level not worth it
Great overall stay with nice amenities. Loved the downstairs bar area and restaraunt. I stayed in the club level because the hotel operator told me that there was a private bar or lounge upstairs that would provide complimentary alchoholic beverages as well as snacks, drinks, bottled water, breakfast and privacy all within my hotel rate. When I got there this wasnt true at all. The bar tender told me that they now charge for all drinks and the breakfast was simply basic pastrys. I was very disappointed as I would have never paid the additional rate ... They tried to charge me $20 more for my rate apon checkout but the staff corrected it at my request. Very friendly staff and it was a good stay just not worth the club level.
February 27, 2013
Rated 2 out of 5 by IW2014 Not prepared for conference
Had a Sun-Tues conference at this hotel. Arrived Sunday evening at 4:00 pm and waited it lobby for over 4 hours, along with many others, to get assigned a room. They were waiting for rooms to get cleaned. Store ran out of Starbucks supplies and other items were gone immediately due to all the people. There were issues with serving lunch in the restaurant on Monday. It was clear they were not staffed appropriately to meet the needs of the participants at this conference. Very nice, clean rooms. Would recommend this hotel unless it was for a conference event.
February 12, 2014
Rated 5 out of 5 by Badluck711 Great Staff
I was upgraded to a club level room by friendly staff
July 21, 2014
Rated 2 out of 5 by Dan6 This hotel was significant disappointment
I typically hold a high opinion of SPG hotels and look forward to a stay. I took my family to this hotel and was disappointed for many reasons:
- Noise: Very loud music after 10pm
- Pool area: no towels, no staff, pool and hot tub were dirty, chairs were broken
- Wireless internet and Sheraton Link did not work
- Dirty: Trash and unkept hallways, floors
- Staff: No conceirge available to answer questions
June 30, 2014
Rated 5 out of 5 by Mike21 Great hotel with a great View and even better staff
I have been to Washington dozen of times and stayed both in the city and on the outskirts. This was my first time at this hotel and I was wooried about the shuttle. The hotel has 3 shuttles and they are the most reliable ones I ever have taken. This is a very nice hotel that makes up on its few minor shortcomings with great staff and customer service. From checking in with Lemar at the front desk, he knows the true meaning of customer service and he was very nice. One of the best front desk staff I have ever met. He knew my wife and I just arrived tired after a 4 hour drive and went out of his way to make us feel welcome and get us to our room ASAP. The hotel garage is very convenient and the Concierge Lounge for starwwod members is one of the best. We visited it in the evening and in the morning and the offerings are great. It has to have the best view of Washington DC I have ever seen. The lady in the lounge went out of her way in the evening to show us all of the locations and we had a nice conversation with her. this staff is one of the most attentive I have ever seen and I have over 50 stays at Starwood properties this year. This hotel is a must stay and I definately will return.
June 23, 2013
Rated 3 out of 5 by Bill1022 Property Meeds Help
This property seems overwhelmed. They need more staff and more facilities. Fifteen chairs around the pool. One person working the market at breakfast. Ordered a frozen drink at the pool and it had chunks of ice in it as big as grapes.
July 13, 2014
Rated 4 out of 5 by Inca Printer at Lobby
Printer at lobby was not working during my stay.
December 1, 2013
Rated 5 out of 5 by wb1234 hotel great location
sent my sons family they took excellent care of them
July 7, 2013
Rated 3 out of 5 by ElevatorNoise Make sure you specify to not be put by elevators
When I checked in, the employee assisting me did get me checked in quickly, however he didn't offer any information on where to go for the breakfast that was included in my room rate. I have never been to a hotel where the employee checking me in didn't make an effort to let me know when and where breakfast was. Also, they put me in a room located directy behind the elevators. Needless to say, I got no sleep due to listening to the elevators go up and down all night long. Make sure you request not to be booked into one of these rooms if you stay here.
November 15, 2013
Rated 3 out of 5 by caroline917 Just cant ever get it 100%
This hotel can just never get it 100% right. Its little things like a leaky tub and a nametag left on the floor, or opened lotions.. etc... Just doesn't pay attention to the details. And always loud people in the halls or rooms next to me,
July 10, 2014
Rated 4 out of 5 by thedukes2000 Sheraton as expected, less the new "aroma"
First visit & first impression - a "skink" i called it to the front desk. They said it was the new SPG-mandated fragrance - Mocha. I tried not to be rude, but was - let it slip I'll call it Sheraton Stink. It was overpowering, but fortunately, did not make it up to the rooms. When I stepped into the office the next morning, about four nicely dressed office staff was there. When I mentioned I found it overpowering, and even a bit "gross," you would have thought by looks on face of each and every one of the four that I had just called the mothers or babies ugly. Oh well, I came back again, and the Sheraton "aroma" as just as prevalent. At least i was not surprised, and I kept my mouth shut. Rest of feedback on hotel is Sheraton standard - good.
April 20, 2013
Rated 3 out of 5 by KandJ This hotel is not worth the money
There were stains on the carpet, upholstered chairs, bedding, and even down the hallway. There was something sticky on the guest services book. The bedding looked wrinkly like it was wadded up in a ball before it was put on the bed. The club lounge was disappointing. The first time we went up there to check out the "all day snacks" there was a big bowl with remnants of peanuts and a few granola bars, not impressive. When we went back for the continental breakfast, the small amount of food that we did see looked picked over and not appealing. The only thing we really enjoyed about this hotel was that we could walk to the ball game, but when it was raining and we asked for the "free shuttle" that was advertised they told us it was not available.
July 22, 2013
Rated 5 out of 5 by DeeTexas Perfect location
Wonderful facility, would like to have a safe in the room, otherwise a wonderful experience!
July 14, 2014
Rated 5 out of 5 by Christy1174 Great for ball game trip
The rooms are very comfortable and pool is great!
July 15, 2014
Rated 4 out of 5 by wa23 Club room
Carla and Bethany were exceptional and made us feel very welcome and were very clean and germ free oriented
July 13, 2014
Rated 2 out of 5 by John022014 Smelly Linen and Room.
Hotel has been the preferred venue for my trade association for quite a few years now.
The linens and by extension the room smelled as if the sheets were washed WITHOUT laundry detrgent. Sweaty, musty, stuffy smell.
Toilet was on the verge of overunnig, addressed by maintenance.
Very uncharacteristic of this particular hotel.
Have stayed there for at least 8-10 years during our annual convention and did not expect that.
Hotel's coffee shop staff were overwhelmed and that during mid morning. 6-8 tables did it.
Front desk and Bell stuff were fantastic.
You got to do something with the hotel. Nothing has changed there in 10 years, add a bad smell and you are done.
I will not stay there next year during our convention in late February.
February 26, 2014
Rated 3 out of 5 by ntxmom3 Disappointing
We made reservations months ago - my son was getting married and had his reception there. So there were several family members that stayed there also.
When we arrived - the reservation was not correct. Was supposed to be for a Jr. Suite with 2 double beds, and pull out couch. They one king size bed room, no refrigerator nothing. We made do for two nights but was not what we reserved & had not were to keep drinks cold etc.
Very disappointing with all the money spent there for the reception, several rooms, etc. The staff at the front counter didn't seem to concerned that the reservation wasn't correct. We were also told on the phone that some rooms include breakfast and ours might. At the hotel we were told nothing about breakfast included or not.
November 5, 2012
Rated 5 out of 5 by Kim08 Staff member helped me out
Before I could go to my big event, I had to
get dressed. That's not unusual, but I couldn't manage it. There were buttons all the way up the back, some of which I couldn't reach. A very kind staff member working in a room on my hall took time out to help me.
July 5, 2014
Rated 4 out of 5 by robto Is Shearaton going out of business?
My stay was marked by inconsistencies.
The first room "upgrade" was a small room next to elevator. Noise level did not permit a good night rest. The lounge was closed two of the three days. Although I got a breakfast voucher, the restaurant did not have all menu items and had to wait 45 minutes to get service. Despite being a game day frankly the hotel service and staff's attitude appeared/behaved as if the hotel was going out of business. Staff exhibited some of the same problems noted at the Maria Isabel facility in Mexico City.
December 5, 2013
Rated 3 out of 5 by mommom Room not ready
I was contacted before I arrived concerning the time of my arrival since I was staying on the Club Level. I responded saying I would arrived early afternoon. I arrived at 3:15pm and had to wait until 4:30 before I could check into my room. The evening "Club" food ran out each evening early in the evening. Our bathtub had a ring around the tub for 3 days. Other than that it was alright.
June 18, 2014
Rated 5 out of 5 by Pd894 Nice and Clean
The hotel was clean and the people were very pleasant as always.
July 11, 2014
Rated 4 out of 5 by Leonard13 Hotel Great - Shuttle Service the WORST
The Sheraton Arlington should get out of the shuttle service. It was nice to be picked up at DFW and i realize their were over 400 people registered for my conference, I understood the wait and the trip of a little over an hour. Do not tell me that you will take you to a near by restaurant and that you will pick me up and return to the hotel. After I called to be picked up at the restaurant, it was over an hour before you showed at the restaurant.
The trip back took less than 5 minutes with a stop to pick up another guest.
June 14, 2013
Rated 1 out of 5 by FrequentTraveller27 Does not return forgotten items
I stayed at this hotel and forgot my iPhone charger. Next day, I called them up to see if it's in lost and found. They said it will be deposited in lost and found and will confirm me. After multiple follow ups they never got back to me. Every time, they would say talk to housekeeping or talk to some one else. I wanted my charger immediately as phone was dead and no option to buy new/original one. I ave stayed at better hotels whose staff are honest and they are prompt in resolving issues and following up with consumer.
September 11, 2013
Rated 2 out of 5 by Luke106 Hotel looks nice enough...
Front desk clerk was very friendly. First impression of room was urine odor in bathroom. Bathrooms are very small, opening the door barely clears the toilet. Left for dinner & asked front desk to have bathroom floor mopped. 3 hrs later on return, it had not been touched. Contacted housekeeping that claimed it had been cleaned & sprayed with air freshner. How were they able to replicate items that we left on the floor? It had not been cleaned! Moving to another room was offered at almost 11pm...who wants to do that?
July 15, 2013
Rated 2 out of 5 by JanetOfAllTrades High dollar rooms for Loud Noises
Stayed here for Bead Fest. On March 28 there was a loud party down the hall until 4:30 am. Management did nothing.
Also, was a band playing on the 2nd floor until midnight also loud!
The rooms are not quiet when someone talks while walking down the hallway. People coming back from the dinner for whatever convention were also loud at midnight. For a room costing $155 a night ($15 a night for fridge) it has nothing compared to other hotels for the same price. Very disappointed.
I won't be back.
April 7, 2014