Rated 3 out of 5 by tomm317 Nice hotel but needs a management rework
My reservation got downgraded initially for the same price without my consent or knowledge. It took me over an hour on hold, a facebook message, and several emails to just get the room I had booked in April at the price I booked it at. I was never able to talk to the same person twice, and it seemed that each new person was completely uninformed of any of my previous interactions. The hotel itself was beautiful, but our tv kept switching in and out of analog/digital, and the internet was slow in addition to being over priced. The front desk and cleaning staff were polite and professional. All in all, it was such a hassle working with Sheraton, and they really did nothing to compensate their repeated mistakes, that although my stay when at the hotel was decent, I would still choose other options whenever possible.
October 10, 2012
Rated 1 out of 5 by Philly2012 Very disappointing stay
I used SPG points and upgraded suite nights and I’m very sorry that I put my family on this Hotel.
• Hallways were dirty and old. Elevators very dirty and slow.
• Got two Jr suites and the first one the pull up bed was so bad that I requested a room change
• The shower was horrible. The water would get really hot, then really cold then really hot again all on its own.
• The rooms were trashed, furniture on the Jr suite dirty and old, I was afraid to use them. Badly chipped furniture and with food crumbs. TV very bad with lines all over.
• no outlets by the bed
• Very poor concierge suite, coffee was cold, when asked the lady for more coffee she said I know and continue playing on the computer. Frozen cold bagels. No cups for juices on both days.
Over price restaurant for small salads
• Will not stay there ever again
July 29, 2013
Rated 3 out of 5 by atc80 I was disappointed
Problems during my stay included: My room was two doors away from the elevator and I heard it running constantly; I called room service to have dinner after a long day of meetings but they never answered the phone; I called guest services the next morning for help with my luggage but they never answered either; there was a portion of an old bar of soap left under the sink telling me the room wasn't cleaned properly; the hand rail in the bathroom wasn't cleaned at all.
April 7, 2013
Rated 5 out of 5 by 44TOOLS BELL STAFF AWESOME
THE BELL STAFF WENT OUT OF THEIR WAY TO HELP US OUT. THEY REALLY WERE EXTRAORDINARY.
March 3, 2014
Rated 4 out of 5 by g3auto Slow Internet
This hotel is very nice and the staff are great. The only draw back is the internet is extremely slow
February 27, 2014
Rated 2 out of 5 by NoMoreSheratonForMe Not the place to come for good customer service
During our four night stay in a junior suite on the club level, we were met with frustrations constantly. Check in was 2 1/2 hours late. Club Level entitled us to the Club Lounge for breakfast, hors d'ouveres and drinks. We encountered many times not enough food and drinks. The staff was rude and said they were out of food and would not be ordering more to be sent upstairs to the Club Lounge. It was a big waste of money to opt for the Club Level. Never once during our issues did I hear an employee apologize for any problem. The room was nice and big. Cleaning service offers green choice by putting what towels you want replaced on the ground. Doesn't matter because they took the ones hanging, too. The water in the shower changed temperatures from cold to hot during each shower and the faucet for water is on the outside of the shower!!!
June 6, 2012
Rated 3 out of 5 by tlc7 Housekeeping walked in at 8:27 a.m.
The hotel is dated....but it is clean and the staff was friendly. My only disappointment was the persistent tapping at the door (with the edge of the door key) at 8:27 a,.m.. I got up to go to the door, thinking the place was on fire, and the door opened!!!!!! She looked at me and said, 'housekeeping' ....really at 8:30 in the morning on summer vacation? I had teenagers with me and they were still asleep.....I was shocked and disappointed.
August 17, 2012
Rated 3 out of 5 by RickOKC Very Tired bathroom!
Bathroom in this room (1921) is very tired. Soap dish was broken off the wall. Tub was chipped in no less than 6 places. Caulking around where the tile meets the tub looks like a 4th grader did it. Chome pipes that support the bathroom countertop were stained and dusty. The room did not have an information packet in it that provided room service menu. We mentioned this to Housekeeping and they offered to fix it on the spot. We deferered .
October 3, 2012
Rated 3 out of 5 by Bill1046 Problems with checkout
While my stay was otherwise ok, the checkout process was very bad. I checked out at 11:15 am when it was not busy, and there was only one person there to help. The lady before me had trouble in getting checked out and I had the same problem. He seemed very slow with the procedures and in both cases said he had to go upstairs and talk to someone in management about some problem. It was very strange. One of the worst checkouts ever!
October 11, 2013
Rated 1 out of 5 Dirty room, rude staff
I checked in to a room that was musty and VERY dirty (bathroom had toothpaste all over the counter, bed was literally dusty). The staff did nothing to help or accommodate me, and in fact, were incredibly rude. Will NOT be staying here again and would definitely NOT recommend it.
February 5, 2014
Rated 3 out of 5 by Chubbytexan Disappointing
The front desk person was not very friendly. I walked up to counter, another customer patron arrived same time as I did. I let the other patron go ahead of me. (all he needed was monetary change) After she takes care of him, she looks at me and just stares at me. I finally say to her "hello" it was a awkward feeling just standing there looking at her. She made me feel like I was bothering her. The a/c in my room did not work very well.
May 20, 2013
Rated 3 out of 5 by Jackie30 This hotel needs a major overhaul
First - staff service and food were excellent. Not so much the hotel itself. The carpet and chairs in my room all had large stains. The air conditioning unit over the shower was leaking when I checked in - thankfully that stopped soon. The faucet for the shower was ready to fall off. Took a long time to get hot water and the pillows on the bed (4 of them) had absolutely no firmness to them - it was very hard for me to sleep.
October 24, 2013
Rated 4 out of 5 Nice hotel, but check out could be better
I stay at this hotel once a year for business and I really like the hotel. The rooms are nice, the fitness center and pool are great and its very close to my office in Arlington. My check out experience for my most recent stay was not the best, however. Generally I don't check out at the front desk if I am provided a copy of my bill my last night in the hotel. This did not happen and I need a receipt to file my travel expenses upon return to my office, so I had to go to the front desk to check out. I waited for 25 minutes because only one person was working the front counter. Luckily I didn't have to catch a flight, but I was late for a meeting. Because the reservations were made by our travel agent, I couldn't leave and hope that the invoice would be emailed to me. Ensuring that statements are distributed the night before departure would be helpful!
July 23, 2012
Rated 4 out of 5 by Pricklypear2 Friendly staff, comfortable room
The bellman was wonderful and made us feel welcome - left us with a great first impression (we arrived 5/16/12 around 4:30 PM - I wish I could remember his name).
The luxury of morning coffee and a bite to eat, and winding down at the end of the day with a glass of wine in Club 1801 was a special treat made even better by Carla, who served us in the evening.
Had a delicious hamburger in the bar, but otherwise, no "warm fuzzies".
May 24, 2012
Rated 4 out of 5 by BigJim convenenient location
the location for attending sporting events nearby is excellent; however, the promised shuttle service from and to the airport never materialized - the hotel phone number went unanwered for 20 minutes while we called for a shuttle from the airport, so we had to take a taxi; when we wanted to return to the airport, we were told the shuttle was full and we'd have to take another taxi - needless expense, which was very diasappointing
September 10, 2012
Rated 2 out of 5 by Mxiski Very very Disappointed
Housekeeping did not clean our room. We ran out of toilet paper no backup in room and no tissues. Had to call four times for towel replacement s and three times for housekeeping to clean the room and still no service was provided. I have been a longtime Starwood member deserve better serve. I'm very very disappointed and sad Sheraton is heading in the wrong direction.
December 31, 2013
Rated 3 out of 5 by 45bound Guest Services Need Improving
Although the bed was very comfortable, the overall service was not. After 11PM on a Friday and even through Saturday mid day, housekeeping nor the front desk was available for service. We requested towels at 1030p on Friday and didnt receive them until Saturday 830AM after another 5th request. The front desk stopped answering calls after 11P on a Friday and the '0' went the hotel's recorded voicemails multiple times.
March 18, 2013
Rated 2 out of 5 by MLC99 Disappointing
Sold out weekend and hotel was very understaffed. Calls to front desk took 4-5 minutes to answer, front desk always had line. Ceiling in bathroom was rusty and peeling and badly needed painting. When we asked if we needed reservations for airport shuttle we were told no, only to find out we did and shuttle was fully booked. Hotel is convenient to Cowboy Stadium and shuttle service to nearby resturants was very good.
September 3, 2012
Rated 2 out of 5 by MD34 Returning guest
I've stayed at this location two years ago and the accommodations were great. However this stay was quite different. I was asked to upgrade my room to club level and was told that horsdevors were served and a continental breakfast accompanied a $30 addition fee per night. Sounds great but the horsdevors consisted of meatballs, cheese and crackers and no drinks. The room had a large amount of mold in the vents.
June 12, 2013
Rated 2 out of 5 by Kumquat Critical failure
Upon arriving for check-in at 3:30 pm on (I was told that 3 pm was the allowed time), I was informed that our room wasn't ready. There were about 2 dozen people on the wait list ahead of us and they would call my cell phone when the room became available. Since we were due to go to a concert in an hour and planned to get ready in the room, this left us with the only option of dressing and preparing (wife's make-up) in the lobby bathrooms. My good-natured wife soldiered through a packed bathroom to get ready, but heard a very large number of very irate women voicing their collective displeasure at this shared discomfort. I finally got the phone call that the room was ready a full two hours later while at the concert. How does a hotel of this size not staff the housekeeping adequately for what was surely an expected full house? The place was packed and I doubt it was a surprise.
June 13, 2012
Rated 5 out of 5 by Tim39 THIS HOTEL IS AWESOME!!!!!!!!!!!!
Ths hotel is by far the BEST that I have ever had the pleasue of staying at. My family and I went to Hurricane Harbor for a little get away. We stayed here and LOVED everything about it. The staff were awesome, the shuttle was awesome, the room was awesome. We have tickets to the Cowboys vs Giants game in Oct and we have already booked our room for the Sheraton, You cannot go wrong by staying at this hotel.
August 4, 2012
Rated 5 out of 5 by Mary27 This hotel has it all
This is by far our favorite hotel in the Arlington/DFW area! The rooms are clean & comfortable, amenities are outstanding. The multiple choices for dining, gorgeous pool area & extremely courteous staff are among the top reasons this is our favorite hotel. We love to attend Texas Rangers games several times each year & the Sheraton in Arlington is located the closest to the ball park.
November 11, 2013
Rated 3 out of 5 by Kim123 Arlington Hotel Review
The Staff is and was top of their game including a lady who works 4 jobs in the restaurant she was such a pleasure. Things you could change you get locked in the fitness room due to a faulty sensor. The housekeeper rapped on the door extremely loudly at 8 am on a holiday day. It would have not been bad if she had not done it for 2 minutes and continuously once I shouted that we were still sleeping.
January 22, 2013
Rated 4 out of 5 by Texas35 Good Stay
The staff members were wonderful and extra friendly! I had a good experience and it would have been great; however, i was a bit dissappointed that i had to walk through the smell of someone smoking in the rooms on more than 3 occurrences from Fri - Sun on the 14th floor. I felt like something should have been done to check each room from 1401-1408 because the smell certainly came rom this area.
February 25, 2013
Rated 2 out of 5 by AuntieK Needs updating
Pros: Convenient location. Above average decor. Friendly service. Fast elevator. Quiet room. Comfy bed. Didn't make it to the pool, but it looks gorgeous!
Cons: Had a musty smell. Had to search for the TV remote which had fallen between the chair & ottoman. If you're short, use caution getting out of the shower/tub. If you're tall, your chest will be very clean.
September 15, 2013
Rated 3 out of 5 by Lub2travel Have to fight for your benefits
We love this hotel bc of its pool, great for our 3yo. However, every time we check in, we have to argue for a room upgrade & late check out. I realize that these benefits are not given....we usually check in on non ranger days to ensure these benefits but doesn't seem to matter. Disappointed that we love this place so much, come so often & get treated so horribly.
June 8, 2013
Rated 3 out of 5 by pumpkin1 HVAC needs attention
Although it was down to 46 degrees overnight, the AC would not shut off. I turned it to off and it continuted to blow. I increased the thermostat to 80 and there was still no change. I would have called for assistance, but it was 11pm when we got to the room and discovered the problem. I slept cold and have had a sore throat ever since.
October 21, 2013
Rated 3 out of 5 by coffeedrinker Price too high
We stayed here because it had all the best reviews of any other hotel in the area. I was dissapointed simply because I am a smoker and ther are no balcony's. Then on top of that I am a coffee drinker. There is no real coffee pot in a delux room even ! It is some kind of toy that you hold a paper cup under! Not happening! I called the front desk and they couldn't even bring me a coffee pot with a pot. They said I could call room service in the morning and they would bring coffee! Not happening, I am not paying extra for that. You would think at $220.00 a night and no smokeing I could at least get an $8.00 coffee pot!!!! Now it is a beautiful place to look at, very well maintained. But if you are a smoker/coffee Drinker I would suggest staying somewhere else or bringing a coffee pot. Also the breakfast buffet was extremely overpriced! The scrammbled eggs were too wet. The grits were too runny. The bacon was so hard I couldn't even bite through it!
October 15, 2012
Rated 4 out of 5 by Mike Reliable property
Stayed here several times while on business as well as pleasure. Stays are consistently good. Rooms are clean and comfortable. Jesus the bartender was superb. VERY convenient location next to ballpark, Cowboys Stadium, and Six Flags. Depending upon timing, can be busy with family vacationers or sports fans ( not a complaint, just FYI).
June 13, 2013
Rated 1 out of 5 by Kendall67 DFW Staycation
Hotel rooms are extremely outdated. They have uncomfortable beds, nightstands and chairs were built in the 60's, the bathroom ceiling was only 6'6"tall (I could touch the top when on my toes). The sink wouldn't drain. DO NOT STAY IN THIS HOTEL. Very overpriced for what they provide. Should be about $39/night.
November 11, 2013