Rated 5 out of 5 by Kingming71 This hotel was amazing
Upon arrival we received a call to make sure everything was ok in the room and to see if we needed anything. The room was clean and the bed was so comfortable. We were on the club level and received excellent service. We liked the fact that this was a upscale hotel that allowed us to bring along our pet. It was both pet and kid friendly and in close proximity to shopping and dining. We will always use Sheraton for our home away from home.
July 8, 2014
Rated 3 out of 5 by trip100 Clean facility, terrible restaurant service
A clean facility with a clean pool. The weekend we were in town the hotel was sold out. One night eating in the only hotel restaurant, that was not full, the waiter initially was refusing to do seperate checks, telling one family that he would have to put in their order after he turned in the other orders because it was too difficult to do separate orders. Poor customer service. Another night when there was hardly anyone in the restaurant someone waited over 45 minutes for three take out items. The hotel was fine, just terrible meal experiences.
July 1, 2014
Rated 5 out of 5 by Kim08 Staff member helped me out
Before I could go to my big event, I had to
get dressed. That's not unusual, but I couldn't manage it. There were buttons all the way up the back, some of which I couldn't reach. A very kind staff member working in a room on my hall took time out to help me.
July 5, 2014
Rated 3 out of 5 by Jill0909 Great Pool
We had a large group come to stay for a baseball tournament at the Youth Ballpark. We were supposed to have a "block" of rooms so that the boys would all be near one another, instead we were spread out on all floors of the hotel. In addition, I had arranged for our head coach to receive a Coach's Suite - which he (nor any one else) received. In addition, most arrived after 3 pm for check-in and either had to wait 45 mins for a room to be ready or were sent (twice, in one case) to a dirty, uncleaned room.
On a positive, the food was good. The kids had a blast in the pool and the proximity to the ballpark and restaurants in the area was excellent.
June 24, 2014
Rated 2 out of 5 by Marc0673 Great if you're going to Six Flags or the Stadiums
Great hotel if you're going to Six Flags or the stadiums in Arlington, TX as they are all very close. Not so great if you're in town for business and in need of high-speed broadband access. Wifi signal on the 19th floor was barely useable, plugging in via ethernet provided constant connection, but not fast enough to support web conferencing/video. Bed wasn't as comfortable as the Westin beds and the rooms were dated in decor, but clean. Staff at the front desk and in the club lounge were responsive and helpful.
June 29, 2014
Rated 4 out of 5 by Billyboyd A favorite.
Locale and kids pool are great
July 3, 2014
Rated 1 out of 5 by jdbrooks The worst six days ever
This is the worst experience in a motel I have ever had.
July 2, 2014
Rated 2 out of 5 by Dan6 This hotel was significant disappointment
I typically hold a high opinion of SPG hotels and look forward to a stay. I took my family to this hotel and was disappointed for many reasons:
- Noise: Very loud music after 10pm
- Pool area: no towels, no staff, pool and hot tub were dirty, chairs were broken
- Wireless internet and Sheraton Link did not work
- Dirty: Trash and unkept hallways, floors
- Staff: No conceirge available to answer questions
June 30, 2014