Rated 4 out of 5 by scrapper75 Parking Issue
I have stayed at this Sheraton many times and was very disappointed at the parking issue for hotel guests. There was a Texas Ranger game on Wed night and we had gone out to eat for dinner, we returned around 7:15 pm from dinner and the hotel was selling parking spaces to Ranger fans...not a problem except they did not save any spaces for PAYING hotel guests. They told us to valet and they would comp the valet fee...the $12.00 valet fee showed up on our bill at checkout. They hotel did take the fee off when he inquired, but it's a very deceptive practice. This should be fixed...not good business. Other than this the room was good and the hotel was clean and I would recommend to others...just check your bill before you leave!
June 4, 2012
Rated 3 out of 5 by slp22 Good stay but Club level not worth it
Great overall stay with nice amenities. Loved the downstairs bar area and restaraunt. I stayed in the club level because the hotel operator told me that there was a private bar or lounge upstairs that would provide complimentary alchoholic beverages as well as snacks, drinks, bottled water, breakfast and privacy all within my hotel rate. When I got there this wasnt true at all. The bar tender told me that they now charge for all drinks and the breakfast was simply basic pastrys. I was very disappointed as I would have never paid the additional rate ... They tried to charge me $20 more for my rate apon checkout but the staff corrected it at my request. Very friendly staff and it was a good stay just not worth the club level.
February 27, 2013
Rated 5 out of 5 by tme123 Great hotel
Front desk manager was extremely nice and very welcoming. Great hotel. Close to the ballpark, Cowboy stadium and Six Flags. Highly recommended.
April 20, 2013
Rated 2 out of 5 by RqlR Nice hotel for conventions, average service
This hotel is nicely-appointed and is attached to a convention center, which makes it convenient when one is attending events. However, any requests for basic services such as early check-in, late check-out, etc. were essentially ignored. Any calls to request such services to customer service or guest services were promptly denied, however very politely. In addition, the hallways were extremely loud with several young people talking and partying outside of their rooms well into the wee hours of the morning. As I travel very frequently for business and am a rewards member of several major hotel chains, I had expected a higher level of customer service and quality from a Sheraton family hotel. I was surprised to be disappointed.
March 31, 2014
Rated 2 out of 5 by IW2014 Not prepared for conference
Had a Sun-Tues conference at this hotel. Arrived Sunday evening at 4:00 pm and waited it lobby for over 4 hours, along with many others, to get assigned a room. They were waiting for rooms to get cleaned. Store ran out of Starbucks supplies and other items were gone immediately due to all the people. There were issues with serving lunch in the restaurant on Monday. It was clear they were not staffed appropriately to meet the needs of the participants at this conference. Very nice, clean rooms. Would recommend this hotel unless it was for a conference event.
February 12, 2014
Rated 5 out of 5 by Mike21 Great hotel with a great View and even better staff
I have been to Washington dozen of times and stayed both in the city and on the outskirts. This was my first time at this hotel and I was wooried about the shuttle. The hotel has 3 shuttles and they are the most reliable ones I ever have taken. This is a very nice hotel that makes up on its few minor shortcomings with great staff and customer service. From checking in with Lemar at the front desk, he knows the true meaning of customer service and he was very nice. One of the best front desk staff I have ever met. He knew my wife and I just arrived tired after a 4 hour drive and went out of his way to make us feel welcome and get us to our room ASAP. The hotel garage is very convenient and the Concierge Lounge for starwwod members is one of the best. We visited it in the evening and in the morning and the offerings are great. It has to have the best view of Washington DC I have ever seen. The lady in the lounge went out of her way in the evening to show us all of the locations and we had a nice conversation with her. this staff is one of the most attentive I have ever seen and I have over 50 stays at Starwood properties this year. This hotel is a must stay and I definately will return.
June 23, 2013
Rated 5 out of 5 by wb1234 hotel great location
sent my sons family they took excellent care of them
July 7, 2013
Rated 4 out of 5 by Inca Printer at Lobby
Printer at lobby was not working during my stay.
December 1, 2013
Rated 3 out of 5 by ElevatorNoise Make sure you specify to not be put by elevators
When I checked in, the employee assisting me did get me checked in quickly, however he didn't offer any information on where to go for the breakfast that was included in my room rate. I have never been to a hotel where the employee checking me in didn't make an effort to let me know when and where breakfast was. Also, they put me in a room located directy behind the elevators. Needless to say, I got no sleep due to listening to the elevators go up and down all night long. Make sure you request not to be booked into one of these rooms if you stay here.
November 15, 2013
Rated 3 out of 5 by trip100 Clean facility, terrible restaurant service
A clean facility with a clean pool. The weekend we were in town the hotel was sold out. One night eating in the only hotel restaurant, that was not full, the waiter initially was refusing to do seperate checks, telling one family that he would have to put in their order after he turned in the other orders because it was too difficult to do separate orders. Poor customer service. Another night when there was hardly anyone in the restaurant someone waited over 45 minutes for three take out items. The hotel was fine, just terrible meal experiences.
July 1, 2014
Rated 4 out of 5 by thedukes2000 Sheraton as expected, less the new "aroma"
First visit & first impression - a "skink" i called it to the front desk. They said it was the new SPG-mandated fragrance - Mocha. I tried not to be rude, but was - let it slip I'll call it Sheraton Stink. It was overpowering, but fortunately, did not make it up to the rooms. When I stepped into the office the next morning, about four nicely dressed office staff was there. When I mentioned I found it overpowering, and even a bit "gross," you would have thought by looks on face of each and every one of the four that I had just called the mothers or babies ugly. Oh well, I came back again, and the Sheraton "aroma" as just as prevalent. At least i was not surprised, and I kept my mouth shut. Rest of feedback on hotel is Sheraton standard - good.
April 20, 2013
Rated 3 out of 5 by KandJ This hotel is not worth the money
There were stains on the carpet, upholstered chairs, bedding, and even down the hallway. There was something sticky on the guest services book. The bedding looked wrinkly like it was wadded up in a ball before it was put on the bed. The club lounge was disappointing. The first time we went up there to check out the "all day snacks" there was a big bowl with remnants of peanuts and a few granola bars, not impressive. When we went back for the continental breakfast, the small amount of food that we did see looked picked over and not appealing. The only thing we really enjoyed about this hotel was that we could walk to the ball game, but when it was raining and we asked for the "free shuttle" that was advertised they told us it was not available.
July 22, 2013
Rated 3 out of 5 by ntxmom3 Disappointing
We made reservations months ago - my son was getting married and had his reception there. So there were several family members that stayed there also.
When we arrived - the reservation was not correct. Was supposed to be for a Jr. Suite with 2 double beds, and pull out couch. They one king size bed room, no refrigerator nothing. We made do for two nights but was not what we reserved & had not were to keep drinks cold etc.
Very disappointing with all the money spent there for the reception, several rooms, etc. The staff at the front counter didn't seem to concerned that the reservation wasn't correct. We were also told on the phone that some rooms include breakfast and ours might. At the hotel we were told nothing about breakfast included or not.
November 5, 2012
Rated 2 out of 5 by John022014 Smelly Linen and Room.
Hotel has been the preferred venue for my trade association for quite a few years now.
The linens and by extension the room smelled as if the sheets were washed WITHOUT laundry detrgent. Sweaty, musty, stuffy smell.
Toilet was on the verge of overunnig, addressed by maintenance.
Very uncharacteristic of this particular hotel.
Have stayed there for at least 8-10 years during our annual convention and did not expect that.
Hotel's coffee shop staff were overwhelmed and that during mid morning. 6-8 tables did it.
Front desk and Bell stuff were fantastic.
You got to do something with the hotel. Nothing has changed there in 10 years, add a bad smell and you are done.
I will not stay there next year during our convention in late February.
February 26, 2014
Rated 4 out of 5 by robto Is Shearaton going out of business?
My stay was marked by inconsistencies.
The first room "upgrade" was a small room next to elevator. Noise level did not permit a good night rest. The lounge was closed two of the three days. Although I got a breakfast voucher, the restaurant did not have all menu items and had to wait 45 minutes to get service. Despite being a game day frankly the hotel service and staff's attitude appeared/behaved as if the hotel was going out of business. Staff exhibited some of the same problems noted at the Maria Isabel facility in Mexico City.
December 5, 2013
Rated 4 out of 5 by Leonard13 Hotel Great - Shuttle Service the WORST
The Sheraton Arlington should get out of the shuttle service. It was nice to be picked up at DFW and i realize their were over 400 people registered for my conference, I understood the wait and the trip of a little over an hour. Do not tell me that you will take you to a near by restaurant and that you will pick me up and return to the hotel. After I called to be picked up at the restaurant, it was over an hour before you showed at the restaurant.
The trip back took less than 5 minutes with a stop to pick up another guest.
June 14, 2013
Rated 1 out of 5 by FrequentTraveller27 Does not return forgotten items
I stayed at this hotel and forgot my iPhone charger. Next day, I called them up to see if it's in lost and found. They said it will be deposited in lost and found and will confirm me. After multiple follow ups they never got back to me. Every time, they would say talk to housekeeping or talk to some one else. I wanted my charger immediately as phone was dead and no option to buy new/original one. I ave stayed at better hotels whose staff are honest and they are prompt in resolving issues and following up with consumer.
September 11, 2013
Rated 2 out of 5 by Luke106 Hotel looks nice enough...
Front desk clerk was very friendly. First impression of room was urine odor in bathroom. Bathrooms are very small, opening the door barely clears the toilet. Left for dinner & asked front desk to have bathroom floor mopped. 3 hrs later on return, it had not been touched. Contacted housekeeping that claimed it had been cleaned & sprayed with air freshner. How were they able to replicate items that we left on the floor? It had not been cleaned! Moving to another room was offered at almost 11pm...who wants to do that?
July 15, 2013
Rated 2 out of 5 by Marc0673 Great if you're going to Six Flags or the Stadiums
Great hotel if you're going to Six Flags or the stadiums in Arlington, TX as they are all very close. Not so great if you're in town for business and in need of high-speed broadband access. Wifi signal on the 19th floor was barely useable, plugging in via ethernet provided constant connection, but not fast enough to support web conferencing/video. Bed wasn't as comfortable as the Westin beds and the rooms were dated in decor, but clean. Staff at the front desk and in the club lounge were responsive and helpful.
June 29, 2014
Rated 2 out of 5 by RSBS Disappointed by housekeeping
The housekeeping was poor: the condition of the beds was unsatisfactory (the duvet cover was dirty with a broken zipper and the beds were sloppily/poorly made; also, when i went to straighten the bed after sleeping in it i found the mattress had no actual mattress cover, just a folded up and poorly placed bed sheet which was sitting atop a stained mattress); there was no shampoo or conditioner in the bathroom so when we went to wash up in a rush we had to stop what we were doing to call the front desk and request some, they did get it to us quickly; the curtain rod was about to pop out of the wall; the bathroom sink had nasty mold growing under the rim; the chairs in the room had dirty stains. Oh and as you walked down the hall to the room, you could smell mold quite definitively.
December 9, 2013
Rated 4 out of 5 by Prisbridge guest
Most of my stay was very satisfactory and pleasant except for the service I received at the club on the 18th floor. The breakfast attendant was very nice and courteous but the evening attendant was very rude and kept announcing when they were closing as if she had some place to go and we should hurry up and leave and complained about how much my kids were eating. Then she offered everyone in the room more snacks except my children I was very upset and will never pay extra for that feature again!
July 24, 2014
Rated 1 out of 5 by Disappointed2013 Disappointed
We paid extra for the club level. The mattress in our room needs replacement badly! Every time one of us would turn over the other person was almost seasick! Worse than being on a waterbed the spings are so shot! No bathrobes in our room, the side light by the bed did not work. Made me question what else could be wrong. No one explained that the club level was on floor 18. We were on 17 when we paid for club level so we walked all of 17 looking for it. Had to go back downstairs to ask. The card key kept not wanting to work in the elevator. So not worth the money we paid. Worse night sleep I've ever had at a hotel. Won't be back. The gentleman at the front - no smile, no warmness - looked mad. Staff needs retraining on customer service. Was a milestone celebration that turned out badly.
April 28, 2013
Rated 3 out of 5 by JulesLemon In need of improvements
Starwood hotels have generally been pretty good places to stay with decent creature comforts. This particular Sheraton needs someone to pay attention to the details - people smoke at the entrance to the hotel, the hallways were very cold, the room temps are set on 60 degrees when you check in, the bathroom that we had was a little bigger than an airplane bathroom. The mattresses were bouncy and probably needed to be replaced, and some of the treadmills in the fitness center didn't work properly (you couldn't get the TV to work). So, it is a well located hotel that desperately needs upgrading, and needs for someone to go over everything in the hotel with a checklist and tick things off when they are fixed, and then do that at least once a week to ensure that this comes up to Starwood hotel standards.
August 12, 2014
Rated 5 out of 5 by Midlandtx overall a nice place and good price
Everything was very good except I had trouble on two nights contacting the front desk for a wake up call. The first time no one answered the phone at the front desk I called room service and she had to go to the front desk after she could not get any one to answer the phone. The next night it took several calls before some one answered.
November 8, 2014
Rated 2 out of 5 by JanetOfAllTrades High dollar rooms for Loud Noises
Stayed here for Bead Fest. On March 28 there was a loud party down the hall until 4:30 am. Management did nothing.
Also, was a band playing on the 2nd floor until midnight also loud!
The rooms are not quiet when someone talks while walking down the hallway. People coming back from the dinner for whatever convention were also loud at midnight. For a room costing $155 a night ($15 a night for fridge) it has nothing compared to other hotels for the same price. Very disappointed.
I won't be back.
April 7, 2014
Rated 5 out of 5 by Jason2222 Hotel Night Manager William...
My wife and I travelled from Ottawa, Canada to Dallas to see our first ever Cowboys game on Thanksgiving. We had booked a different hotel online, site-unseen, and were fooled upon our arrival to that spot. The initial hotel that we booked was dirty, filthy and run-down. I searched multiple hotels in the area and finally fell upon the Sheraton. William greeted my exhausted wife and myself with open arms and a huge smile. He offered us a room (Thanksgiving week), and stated that he would make our stay worthwhile. He suggested restaurants, provided shopping directions, and we were over-joyed when we woke up on game day to find that the stadium was within walking distance. Thank you William for making our first vist to Dallas a historic one for this lifetime Cowboys fan!!! We will be back next year.
December 3, 2013
Rated 3 out of 5 by baseballmom70 Needs some work
We stay here because it is within walking distance of the ballpark. However, the hotel is in need of some work. There was black mold growing in our bathroom in several places. It looks as if the A/C has been leaking. Also the ceiling in the room has damage from leaking. The hallway carpets were very dirty and as soon as we got off the elevator it smelled bad. The staff is great and the food is great and it is nice to be able to walk to games, but they need to do some repairs and cleaning.
July 25, 2013
Rated 5 out of 5 by meb31 A perfect Stay
What a lovely hotel. From the moment I arrived the check in staff were the best ever and the quality of service, amenities and the standard of the hotel was second to none. I could not ask for any more.
November 19, 2014
Rated 5 out of 5 by BlondeSavant53 BlondeSavant53
My stay was great. Staff was always helpful, room was very comfortable and the hotel is very nice.
November 24, 2014
Rated 5 out of 5 by CharlieK Staycation w/ 11 Year Old
We are locals and stayed at your hotel because my older son was off at summer camp. This left my little guy feeling a little lonely and blue. Your facility and amenities provided the "Wow" factor I was looking to share with my son. We stayed on the 19th floor to enjoy the great view. We swam for hours in the very kid friendly pool and even enjoyed the movie from the pool after dark. The staff was very friendly and attentive. We could not have been happier. Thank you!
July 17, 2014