Rated 2 out of 5 by JanetOfAllTrades High dollar rooms for Loud Noises
Stayed here for Bead Fest. On March 28 there was a loud party down the hall until 4:30 am. Management did nothing.
Also, was a band playing on the 2nd floor until midnight also loud!
The rooms are not quiet when someone talks while walking down the hallway. People coming back from the dinner for whatever convention were also loud at midnight. For a room costing $155 a night ($15 a night for fridge) it has nothing compared to other hotels for the same price. Very disappointed.
I won't be back.
April 7, 2014
Rated 2 out of 5 by Ghostbuster Dissapointed
Aged property. Needs an overhaul. Horrific maid service.
July 29, 2014
Rated 5 out of 5 by Bobbie53 Drury Family Reunion
The hotel was great and the staff was very
friendly and courteous. Since we had family coming in from Calif, Oregon,
Florida as well as N.C., it was good to have such people on staff to meet and greet all of us. Special thanks to Mark Wilder for all his help in making our stay so pleasant.
July 15, 2014
Rated 1 out of 5 by Disappointed2013 Disappointed
We paid extra for the club level. The mattress in our room needs replacement badly! Every time one of us would turn over the other person was almost seasick! Worse than being on a waterbed the spings are so shot! No bathrobes in our room, the side light by the bed did not work. Made me question what else could be wrong. No one explained that the club level was on floor 18. We were on 17 when we paid for club level so we walked all of 17 looking for it. Had to go back downstairs to ask. The card key kept not wanting to work in the elevator. So not worth the money we paid. Worse night sleep I've ever had at a hotel. Won't be back. The gentleman at the front - no smile, no warmness - looked mad. Staff needs retraining on customer service. Was a milestone celebration that turned out badly.
April 28, 2013
Rated 5 out of 5 by 2014CoachesConf Comfort and Great Night's Sleep
Room was clean and comfortable; great a/c; quiet nights and quick check-in and check-out.
July 25, 2014
Rated 5 out of 5 by Jason2222 Hotel Night Manager William...
My wife and I travelled from Ottawa, Canada to Dallas to see our first ever Cowboys game on Thanksgiving. We had booked a different hotel online, site-unseen, and were fooled upon our arrival to that spot. The initial hotel that we booked was dirty, filthy and run-down. I searched multiple hotels in the area and finally fell upon the Sheraton. William greeted my exhausted wife and myself with open arms and a huge smile. He offered us a room (Thanksgiving week), and stated that he would make our stay worthwhile. He suggested restaurants, provided shopping directions, and we were over-joyed when we woke up on game day to find that the stadium was within walking distance. Thank you William for making our first vist to Dallas a historic one for this lifetime Cowboys fan!!! We will be back next year.
December 3, 2013
Rated 3 out of 5 by Rambo1964 Great Except Mattresses
While all of the amenities were present and just fine, the mattresses were somewhat lumpy and seemed worn. Time to replace those. Beyond that, everything was acceptable.
July 20, 2014
Rated 3 out of 5 by baseballmom70 Needs some work
We stay here because it is within walking distance of the ballpark. However, the hotel is in need of some work. There was black mold growing in our bathroom in several places. It looks as if the A/C has been leaking. Also the ceiling in the room has damage from leaking. The hallway carpets were very dirty and as soon as we got off the elevator it smelled bad. The staff is great and the food is great and it is nice to be able to walk to games, but they need to do some repairs and cleaning.
July 25, 2013
Rated 3 out of 5 by mommom Room not ready
I was contacted before I arrived concerning the time of my arrival since I was staying on the Club Level. I responded saying I would arrived early afternoon. I arrived at 3:15pm and had to wait until 4:30 before I could check into my room. The evening "Club" food ran out each evening early in the evening. Our bathtub had a ring around the tub for 3 days. Other than that it was alright.
June 18, 2014
Rated 3 out of 5 by Bill1022 Property Meeds Help
This property seems overwhelmed. They need more staff and more facilities. Fifteen chairs around the pool. One person working the market at breakfast. Ordered a frozen drink at the pool and it had chunks of ice in it as big as grapes.
July 13, 2014
Rated 3 out of 5 by caroline917 Just cant ever get it 100%
This hotel can just never get it 100% right. Its little things like a leaky tub and a nametag left on the floor, or opened lotions.. etc... Just doesn't pay attention to the details. And always loud people in the halls or rooms next to me,
July 10, 2014
Rated 2 out of 5 by April2013 not the usual standard
Our focus was to find a hotel near the attractions we came for. We've always trusted any SPG hotel..however this location disappointed our expectations. We felt that because it held a Sheraton name, it didn't hold true this time when it comes to it's standard. We stayed executive level and breakfast was below expectations with little fresh fruit, and stale bagels. The hotel was loud and untidy in the reception area. With all the negatives, staff was friendly and listened to our concerns. Whether or not they will address the issues is another matter. Overall, our stay met our need for location. But that's it. If we had known about everything else, we could've stayed at another hotel and paid less. At least we would've had lower expectations instead of expecting the best which normally comes with a Sheraton name.
March 31, 2013
Rated 3 out of 5 by tomm317 Nice hotel but needs a management rework
My reservation got downgraded initially for the same price without my consent or knowledge. It took me over an hour on hold, a facebook message, and several emails to just get the room I had booked in April at the price I booked it at. I was never able to talk to the same person twice, and it seemed that each new person was completely uninformed of any of my previous interactions. The hotel itself was beautiful, but our tv kept switching in and out of analog/digital, and the internet was slow in addition to being over priced. The front desk and cleaning staff were polite and professional. All in all, it was such a hassle working with Sheraton, and they really did nothing to compensate their repeated mistakes, that although my stay when at the hotel was decent, I would still choose other options whenever possible.
October 10, 2012
Rated 5 out of 5 by Badluck711 Great Staff
I was upgraded to a club level room by friendly staff
July 21, 2014
Rated 5 out of 5 by LRshow Wonderful staff and services.
The staff was so nice in making sure you were pleased with the hotel and the services. I was especially impressed with Linda in the restaurant. She was very friendly and personable and treated me more like family than a guest. She anticipated my every need. I never had to ask for anything. Michael, the morning waiter was also nice and pleasant.
The shuttle service was a wonderful feature though I stayed at the hotel the entire time because I was so comfortable.
March 10, 2014
Rated 1 out of 5 by Philly2012 Very disappointing stay
I used SPG points and upgraded suite nights and I’m very sorry that I put my family on this Hotel.
• Hallways were dirty and old. Elevators very dirty and slow.
• Got two Jr suites and the first one the pull up bed was so bad that I requested a room change
• The shower was horrible. The water would get really hot, then really cold then really hot again all on its own.
• The rooms were trashed, furniture on the Jr suite dirty and old, I was afraid to use them. Badly chipped furniture and with food crumbs. TV very bad with lines all over.
• no outlets by the bed
• Very poor concierge suite, coffee was cold, when asked the lady for more coffee she said I know and continue playing on the computer. Frozen cold bagels. No cups for juices on both days.
Over price restaurant for small salads
• Will not stay there ever again
July 29, 2013
Rated 3 out of 5 by atc80 I was disappointed
Problems during my stay included: My room was two doors away from the elevator and I heard it running constantly; I called room service to have dinner after a long day of meetings but they never answered the phone; I called guest services the next morning for help with my luggage but they never answered either; there was a portion of an old bar of soap left under the sink telling me the room wasn't cleaned properly; the hand rail in the bathroom wasn't cleaned at all.
April 7, 2013
Rated 5 out of 5 by Kim08 Staff member helped me out
Before I could go to my big event, I had to
get dressed. That's not unusual, but I couldn't manage it. There were buttons all the way up the back, some of which I couldn't reach. A very kind staff member working in a room on my hall took time out to help me.
July 5, 2014
Rated 5 out of 5 by ping410 Holiday getaway
Our stay at this Sheraton was a last minute ideal to get away. We could not have been more pleased with the hotel and our stay. The rooms are very clean, comfortable and the amenities are great!. The restaurants, gorgeous pool area, fitness center, and extremely courteous staff made this a great stay. We had a city view room which provided beautiful views of Washington D.C. especially at night. It is also very close to so many attractions and the national mall.
November 30, 2013
Rated 2 out of 5 by Deanne48 Needs updating, room319 directly over party room!
Room 319 was directly over a banquet/ party room. We didn't just hear bass until 11:30 (tried to go to bed at 10, due to early wake up next day) we heard every word of music and the laughing and talking of guest. This room (and probably two or three others located above these facilities) should not be used when a function/ event with loud music is being held in banquet room. I was by far not the last one to check in that day. I wasn't given the option to cancel and go to another hotel. With three calls to management starting at 10 and giving up at 11, I was told "that hotel was full, we couldn't be moved, and someone had to be in that room". NO, I could have been given option at check-in to at the very least cancel reservation and go to another hotel. This hotel is definitely showing wear and tear and the rooms and hallways are in need of updates.
April 15, 2014
Rated 2 out of 5 by ThatOne Can't believe this is a convention hotel
I was extremely disappointed in the hotel as a convention hotel. Our room was not ready until after 7:30 p.m. We ate in the restaurant for lunch one day. The restaurant was horribly understaffed. My friend and I ordered at the same time. However, her lunch took 45 minutes longer to be delivered to our table. We missed a session at our conference because lunch took almost 2 hours. As a convention hotel, I would expect a much higher level of preparedness.
February 13, 2014
Rated 4 out of 5 by wa23 Club room
Carla and Bethany were exceptional and made us feel very welcome and were very clean and germ free oriented
July 13, 2014
Rated 5 out of 5 by DeeTexas Perfect location
Wonderful facility, would like to have a safe in the room, otherwise a wonderful experience!
July 14, 2014
Rated 5 out of 5 by BallparkFan A very comfortable hotel, great location
This hotel is within walking distance to Globe Life Park, a great place to see the Rangers (or in my case the Phillies) and not have to worry about traffic to/from the ballpark. The hotel staff were friendly and helpful. The room was comfortable and exceptionally quiet which isn't always the case in some hotels, As a solo traveler, I felt safe. The common areas were clean and well-maintained. Overall, my trip to Arlington was awesome.
April 2, 2014
Rated 2 out of 5 by NoMoreSheratonForMe Not the place to come for good customer service
During our four night stay in a junior suite on the club level, we were met with frustrations constantly. Check in was 2 1/2 hours late. Club Level entitled us to the Club Lounge for breakfast, hors d'ouveres and drinks. We encountered many times not enough food and drinks. The staff was rude and said they were out of food and would not be ordering more to be sent upstairs to the Club Lounge. It was a big waste of money to opt for the Club Level. Never once during our issues did I hear an employee apologize for any problem. The room was nice and big. Cleaning service offers green choice by putting what towels you want replaced on the ground. Doesn't matter because they took the ones hanging, too. The water in the shower changed temperatures from cold to hot during each shower and the faucet for water is on the outside of the shower!!!
June 6, 2012
Rated 5 out of 5 by Christy1174 Great for ball game trip
The rooms are very comfortable and pool is great!
July 15, 2014
Rated 4 out of 5 by macgirl166 I love staying here
I've stayed at this Sheraton on numerous occasions. I love it. It's now attached to the Arlington Convention Center. Six Flags is within walking distance. The Texas Rangers' stadium is within walking distance. There are many restaurants with a variety of choices nearby. The rates have always been reasonable. The accommodations are nice and comfortable. I always look forward to staying here, and I will return soon!
May 2, 2014
Rated 3 out of 5 by tlc7 Housekeeping walked in at 8:27 a.m.
The hotel is dated....but it is clean and the staff was friendly. My only disappointment was the persistent tapping at the door (with the edge of the door key) at 8:27 a,.m.. I got up to go to the door, thinking the place was on fire, and the door opened!!!!!! She looked at me and said, 'housekeeping' ....really at 8:30 in the morning on summer vacation? I had teenagers with me and they were still asleep.....I was shocked and disappointed.
August 17, 2012
Rated 3 out of 5 by RickOKC Very Tired bathroom!
Bathroom in this room (1921) is very tired. Soap dish was broken off the wall. Tub was chipped in no less than 6 places. Caulking around where the tile meets the tub looks like a 4th grader did it. Chome pipes that support the bathroom countertop were stained and dusty. The room did not have an information packet in it that provided room service menu. We mentioned this to Housekeeping and they offered to fix it on the spot. We deferered .
October 3, 2012
Rated 5 out of 5 by Pd894 Nice and Clean
The hotel was clean and the people were very pleasant as always.
July 11, 2014