Rated 3.8 out of 5 by 426
Rated 4 out of 5 by NicoleL11 Great stay overall
Overall I enjoyed my stay. The facility is very nice and the location is pretty convenient. However, the one thing that needs improvement is wifi access. I called the front desk immediately once I discovered the problem and it took a full hour for someone to come to my room. Ironically it started working about 2 minutes before someone finally knocked on my door. But apart from that I would still recommend this hotel and would stay there again.
October 31, 2014
Rated 3 out of 5 by Papachon Bathtub and sink
I am letting you know that my overall experience was a good one. Two things that kept it from being incredible, my sink was clogged up when i got in my room and the next day when jumping in the tub that was draining so slow I thought I was in a pond full of water. Since I had already called in on the sink I felt like I was starting to become a NAGGER! Please make sure your staff understands that when cleaning the room if the water is draining slowly they should say something about it. That way the next guest does not have to go through want I did. Thanks
November 4, 2014
Rated 2 out of 5 by DirtyRoom Disappointing Room
Chose this hotel because of brand. Unfortunately, the room was not at the Sheraton standards.
1. Room was dirty (used toothpick and bits of trash on the carpet)
2. Carpet was stained
3. Bathroom had water damage on the ceiling and mold/mildew on the tub tiles.
4. Bed firmer than most Sheraton Sleeper beds I've slept on in the past.
November 6, 2014
Rated 3 out of 5 by TheOldSarge Good place if someone else is paying the tab.
No fridge or micro when it is a standard for less cost in my opine in the area. So, you pay $3.50 for a bottle of juice when you could go by Walmart and get a half gallon + for less,if you had a fridge. Med cup of regular coffee not Starbucks brand is also $3.50. 19th floor hallway ceilings are low and very noisy from machinery. 2 nice chairs in dual double bed room was very nice touch. Valet service was excellent +. Front desk was also great. Restaurant meal we had one evening was very good as was the waiter. Heavy bedding and 4 pillows per double bed was a bit much to sleep with. We lived in Arlington for 16 yrs and were/are very familiar with the area. Part of your bill will help pay for the Cowboys Stadium. :-(
November 18, 2014
Rated 5 out of 5 by BlondeSavant53 BlondeSavant53
My stay was great. Staff was always helpful, room was very comfortable and the hotel is very nice.
November 24, 2014
Rated 1 out of 5 by BusinessTraveler98 My worst Sheraton experience ever
No heat in room...62 F at check-in and 64 F at check-out. Housekeeping nightmare...mystery liquid substance stains on glass-top night stand and aged, stained towels. WiFi down throughout hotel. Person that represented himself as the Manager was ineffective.
Sheraton corporate needs to take a serious look at this property; it's a disaster.
October 31, 2014
Rated 5 out of 5 by meb31 A perfect Stay
What a lovely hotel. From the moment I arrived the check in staff were the best ever and the quality of service, amenities and the standard of the hotel was second to none. I could not ask for any more.
November 19, 2014
Rated 5 out of 5 by DrJayC A great choice
Very friendly staff. Good location. Quiet and clean. I will be staying here again.
November 15, 2014