Rated 2 out of 5 by AmberC Very disappointing
Usually, Sheraton hotels are very consistent - very clean and taken care of well. However, this hotel did not meet expectations at all. The carpet was stained and sticky and the room was not well-maintained.
August 6, 2012
Rated 5 out of 5 by Okla74 Hotel Location
We have stayed at this hotel for the past 5-6 years when we go down to see the Rangers play. It is a great location for the Rangers as you can walk to the ballpark
August 5, 2012
Rated 3 out of 5 by AirForce Expected alot more
I was surprise to see that the carpet in our room was dirty w/stains and the two chairs had alot of stains on them. Did not expect this from this hotel. Beside this the front desk staff were friendly and it was close to the Texas Rangers ballpark.
August 5, 2012
Rated 5 out of 5 by Tim39 THIS HOTEL IS AWESOME!!!!!!!!!!!!
Ths hotel is by far the BEST that I have ever had the pleasue of staying at. My family and I went to Hurricane Harbor for a little get away. We stayed here and LOVED everything about it. The staff were awesome, the shuttle was awesome, the room was awesome. We have tickets to the Cowboys vs Giants game in Oct and we have already booked our room for the Sheraton, You cannot go wrong by staying at this hotel.
August 4, 2012
Rated 5 out of 5 by Gracie610 Perfect location for all attractions in Arlington
We really enjoy our recent stay at the Sheraton in Arlington. We had an excellent time enjoying the pool, food, drinks and close location to Ranger Ball Park. Once we parked our car we never had to leave the parking lot again since they offer shuttle buses or trollies to all locations we were visiting...
August 3, 2012
Rated 3 out of 5 by Didy Bathroom ceiling
The bathroom ceiling, over the tub is peeling
Terribly. Was quite awful, as my husband noticed.
Have a photo, if requested..
Pool ridiculously shallow.
August 1, 2012
Rated 5 out of 5 by Steve2841 Great place to stay for a Rangers Game
WE arrived during the parking of a Rangers game. As we drove in the staff at the drive entrance were courteous and professional. Next as we drove up to the entrance the bell staff/valets were extremely professional. They took care of my vehicles and it was nice not to worry about parking myself. The front desk young lady was great and check was a breeze. Most hotels have slow elevator service but not here. We got to the room and all we could say was WOW. We weren't looking at the ballpark but it was just as good. Only negative was an issue with the bed ruffle. We had a blast and will definitely come back. Thanks and keep up the great job.
July 27, 2012
Rated 1 out of 5 by JFK9803 Shower terrible
The shower had a access door on the ceiling it had black mold all over it and was rusted looking. The drain for the shower was clogged.
July 26, 2012
Rated 4 out of 5 Nice hotel, but check out could be better
I stay at this hotel once a year for business and I really like the hotel. The rooms are nice, the fitness center and pool are great and its very close to my office in Arlington. My check out experience for my most recent stay was not the best, however. Generally I don't check out at the front desk if I am provided a copy of my bill my last night in the hotel. This did not happen and I need a receipt to file my travel expenses upon return to my office, so I had to go to the front desk to check out. I waited for 25 minutes because only one person was working the front counter. Luckily I didn't have to catch a flight, but I was late for a meeting. Because the reservations were made by our travel agent, I couldn't leave and hope that the invoice would be emailed to me. Ensuring that statements are distributed the night before departure would be helpful!
July 23, 2012
Rated 2 out of 5 by Ranger76 Great location but needs improvements
The location is great for rangers game, we walked to the game. When we arrived our room was not ready. We were on the 3rd floor, our view wasn't even to the outside, we had a view to the lobby, very disappointing. It would have been nice if they would have told us that. The carpet and furniture was very stained!! The bathroom was small. In the ceiling above the bathtub there was a hole where water was leaking. The sink was slow to drain. I think they have plumbing problems. The toilet seat was falling off. We really did expect more from a Sheraton.
July 13, 2012
Rated 5 out of 5 by Deb12 Great Staff!!
We were very pleased with the staff at this hotel - they were very attentive and helpful when our cards didn't gain us access to the Club Room and our floor. Very friendly, very helpful and service oriented!! Would highly recommend this particular Sheraton!!!
July 12, 2012
Rated 4 out of 5 by Smiley This hotel is in a great location.
This hotel is in the perfect location for Rangers Ballpark, Six Flags, great restaurants, and even Walmart. We have stayed at many different brands of hotels and this Sheraton has the most comfortable beds we have ever slept in. We love staying at this hotel and plan to stay here many more times in the future.
July 11, 2012
Rated 3 out of 5 by RGD22 Great location and facilities Room Needs Work
Great Hotel Staff, Lobby, and Pool area best in area.
But the room we have had last couple times needs to be cleaned better, bathroom area and all the other counter areas, door handles etc wiped down, stained couch and floors make it seem not very clean. Room Service was a little off 2 different times order wrong.
July 11, 2012
Rated 2 out of 5 by Stanley13 Great location, but....
This is a great location and the rates are very reasonable, but the room that we stayed in had very dirty carpet. It certainly needed cleaning and probably should be replaced. Room 601.
July 4, 2012
Rated 3 out of 5 by ej1963 Why I was not satisfied with my stay at this hotel.
Upon arrival, my expectations were met. The hotel was convient to the conferance I was attending, the room was satisfactory and the staff was outstanding. As my stay continued a series of events occured that clouded my stay. Dinner at the restaurant one evening resulted in bread ties in my soup. Needless to say, I was no longer hungry. Upon returning to the room, it was not cleaned, after a further delay the room was cleaned and when I returned the tub was not clean, Apparently when cleaned by housekeeping the tub had backed up and was not properly rinsed. In addition, bugs were found in my bed on two ocassions and charges were made to my bill from the bar, I had not gone to the bar.
All in all not a happy experience.
June 28, 2012
Rated 3 out of 5 by Sharon50 Convenient
This hotel is centrally located in Arlington to the Ballpark and Cowboy Stadium. However, it is very expensive to eat here. Dinner is outrageously expensive, nothing on the menu for kids. Find local restaurants before your stay. Also there is no sundry store in the hotel so be sure to bring everything you might need.
June 26, 2012
Rated 5 out of 5 by GP69 Pretty good hotel
I have to thank Samantha for solving my previous SPG points problem and serving as a perfect hostess.
June 25, 2012
Rated 5 out of 5 by Tara716 The perfect hotel for a family get-away
The hotel is in a great area and easy access to either 6Flags, Ranger Ball Park or The Cowboy Stadium and even Wal-Mart. My family and I stayed Fri-Mon. and the price was perfect and the time we had was wonderful! I Highly recommend this hotel to all my friends on Facebook and to anyone who reads this review. 2 thumbs up Sheraton Arlington Hotel :)
June 21, 2012
Rated 3 out of 5 by Jimbo7733 Bad Experience
We had booked this room to arrive at 3:00 PM so I could finish some work I had to do before going to the Ranger game. When we arrived, there was a long line of people waiting to check in. It took approx 30 min to get to the desk and then they told me at 3:30 that my room was not ready and they would call me! I asked to speak to the manager and explained the situation he gave me a room right away. We went to our room and opened the door only to find other people already in the room. We were both very startled. We had to go back down with our luggage and find the manager who then gave us another room.
June 19, 2012
Rated 2 out of 5 by Kumquat Critical failure
Upon arriving for check-in at 3:30 pm on (I was told that 3 pm was the allowed time), I was informed that our room wasn't ready. There were about 2 dozen people on the wait list ahead of us and they would call my cell phone when the room became available. Since we were due to go to a concert in an hour and planned to get ready in the room, this left us with the only option of dressing and preparing (wife's make-up) in the lobby bathrooms. My good-natured wife soldiered through a packed bathroom to get ready, but heard a very large number of very irate women voicing their collective displeasure at this shared discomfort. I finally got the phone call that the room was ready a full two hours later while at the concert. How does a hotel of this size not staff the housekeeping adequately for what was surely an expected full house? The place was packed and I doubt it was a surprise.
June 13, 2012
Rated 1 out of 5 by Lastvisit Last visit
This will be our last visit to Sheraton Arlington. We tried to check into room at 2:30 and were told that room was not ready but would be soon. Did not get checked into room until 5:00!!! The whole time we waited with dozens of others we were never offered a water, a discount, a coupon for food, nothing..... The management was obviously overwhelmed did not know what to do. It was a disaster! Missed part of the concert that we were in town to see!!!!
June 13, 2012
Rated 5 out of 5 by Travelnman1 Great Hotel
The Hotel was clean and the rooms were very nice. The best part of the hotel is the pool area. Big outdoor pool with wirlpool. The waterfall and fish pond were a bonus. Great Fitness area. The Pizza Hut in the lobby was great and they stayed open late for those of us that attended the concert at Cowboys Stadium.
June 13, 2012
Rated 4 out of 5 by TLEM Clean, Modern, Outstanding Staff
Our room was not ready upon arrival, but Betty & Mark went out of their way to get that sorted and get us into the room we wanted. If you can, book the concierge rooms - a bit small, but worth the view & extra amenities. The beds truly are heavenly. The buffet breakfast in the morning is WONDERFUL & the the wait staff was outstanding.
June 7, 2012
Rated 2 out of 5 by NoMoreSheratonForMe Not the place to come for good customer service
During our four night stay in a junior suite on the club level, we were met with frustrations constantly. Check in was 2 1/2 hours late. Club Level entitled us to the Club Lounge for breakfast, hors d'ouveres and drinks. We encountered many times not enough food and drinks. The staff was rude and said they were out of food and would not be ordering more to be sent upstairs to the Club Lounge. It was a big waste of money to opt for the Club Level. Never once during our issues did I hear an employee apologize for any problem. The room was nice and big. Cleaning service offers green choice by putting what towels you want replaced on the ground. Doesn't matter because they took the ones hanging, too. The water in the shower changed temperatures from cold to hot during each shower and the faucet for water is on the outside of the shower!!!
June 6, 2012
Rated 5 out of 5 by Alwaysimpressed Amazing
I stay at the Sheraton at least once a year. I am never disappointed. Everyone from the front desk to the housekeeping staff go out of their way to be kind. Super customer service!
June 5, 2012
Rated 5 out of 5 by Memaw Rangers Ballpark Family Reunion
We had three rooms for 1 night, great place for the family to gather for a mini-family reunion. Enjoyed a Rangers game, and Six Flags visit with the whole family from Dallas, Springtown and Mississippi. Room was clean and comfortable, hope to continue this every year.
June 5, 2012
Rated 4 out of 5 by scrapper75 Parking Issue
I have stayed at this Sheraton many times and was very disappointed at the parking issue for hotel guests. There was a Texas Ranger game on Wed night and we had gone out to eat for dinner, we returned around 7:15 pm from dinner and the hotel was selling parking spaces to Ranger fans...not a problem except they did not save any spaces for PAYING hotel guests. They told us to valet and they would comp the valet fee...the $12.00 valet fee showed up on our bill at checkout. They hotel did take the fee off when he inquired, but it's a very deceptive practice. This should be fixed...not good business. Other than this the room was good and the hotel was clean and I would recommend to others...just check your bill before you leave!
June 4, 2012
Rated 2 out of 5 by Bubba2012 Not up to snuff
Room description stated it was for 5 people, but truly only slept 4. My son had to sleep in a chair for two nights. Hotel staff was not sympathetic and did not fix this problem or seem to care since we had already paid in full. Came back to room after first day and tub was clogged and filthy. Tub was unclogged quickly but not cleaned. Kids swam in pool, however came out with scrapes. Pool is very rough on feet, hands and knees, when kids complain and come out bleeding, you know it's bad. Upon check out, staff did not care how our stay was...did not even ask. Handed them our comment card upon checkout and they took it without a word and without eye contact. Very Poor customer service. Will not be back for sure.
May 29, 2012
Rated 5 out of 5 by beans Great Hotel
Very convenient and nice staff. Helped with check in and directions.
May 26, 2012
Rated 4 out of 5 by Pricklypear2 Friendly staff, comfortable room
The bellman was wonderful and made us feel welcome - left us with a great first impression (we arrived 5/16/12 around 4:30 PM - I wish I could remember his name).
The luxury of morning coffee and a bite to eat, and winding down at the end of the day with a glass of wine in Club 1801 was a special treat made even better by Carla, who served us in the evening.
Had a delicious hamburger in the bar, but otherwise, no "warm fuzzies".
May 24, 2012