Rated 1 out of 5 by CML9704 Dirty & Underwhelming Customer Service
We arrived to our room late at night after our drive from Kansas City to Arlington. Our room had brown sludge and hair in both the bathtub and sink. When we reported back to the lobby to change rooms the front desk did not offer any apology for our inconveniences. They simply stuck us in the room accross the hall, promising maintentance working on the room would not disturb us. Our new room ranked of stale cigarettes and there was hair in the bathtub.
January 6, 2015
Rated 2 out of 5 by kbritt would not recommend this hotel
They argued with me on the hotel price that i was given on the reservation but finally gave me the one i was quoted. Then the hotel bathtub had no drain and took couple hours to get someone up to the room. We didn't have anyone clean our room until i asked and we were there for 4 days. NEVER had any clean towels, had to go and ask for them everyday!!
January 5, 2015
Rated 5 out of 5 by BlondeSavant53 BlondeSavant53
My stay was great. Staff was always helpful, room was very comfortable and the hotel is very nice.
November 24, 2014
Rated 5 out of 5 by meb31 A perfect Stay
What a lovely hotel. From the moment I arrived the check in staff were the best ever and the quality of service, amenities and the standard of the hotel was second to none. I could not ask for any more.
November 19, 2014
Rated 3 out of 5 by TheOldSarge Good place if someone else is paying the tab.
No fridge or micro when it is a standard for less cost in my opine in the area. So, you pay $3.50 for a bottle of juice when you could go by Walmart and get a half gallon + for less,if you had a fridge. Med cup of regular coffee not Starbucks brand is also $3.50. 19th floor hallway ceilings are low and very noisy from machinery. 2 nice chairs in dual double bed room was very nice touch. Valet service was excellent +. Front desk was also great. Restaurant meal we had one evening was very good as was the waiter. Heavy bedding and 4 pillows per double bed was a bit much to sleep with. We lived in Arlington for 16 yrs and were/are very familiar with the area. Part of your bill will help pay for the Cowboys Stadium. :-(
November 18, 2014
Rated 5 out of 5 by DrJayC A great choice
Very friendly staff. Good location. Quiet and clean. I will be staying here again.
November 15, 2014
Rated 3 out of 5 by kng0033 Wonderful Staff
Kiki was very welcoming and sweet.
November 11, 2014
Rated 5 out of 5 by Midlandtx overall a nice place and good price
Everything was very good except I had trouble on two nights contacting the front desk for a wake up call. The first time no one answered the phone at the front desk I called room service and she had to go to the front desk after she could not get any one to answer the phone. The next night it took several calls before some one answered.
November 8, 2014
Rated 2 out of 5 by DirtyRoom Disappointing Room
Chose this hotel because of brand. Unfortunately, the room was not at the Sheraton standards.
1. Room was dirty (used toothpick and bits of trash on the carpet)
2. Carpet was stained
3. Bathroom had water damage on the ceiling and mold/mildew on the tub tiles.
4. Bed firmer than most Sheraton Sleeper beds I've slept on in the past.
November 6, 2014
Rated 3 out of 5 by Papachon Bathtub and sink
I am letting you know that my overall experience was a good one. Two things that kept it from being incredible, my sink was clogged up when i got in my room and the next day when jumping in the tub that was draining so slow I thought I was in a pond full of water. Since I had already called in on the sink I felt like I was starting to become a NAGGER! Please make sure your staff understands that when cleaning the room if the water is draining slowly they should say something about it. That way the next guest does not have to go through want I did. Thanks
November 4, 2014
Rated 5 out of 5 by YorkieMamaPhillips Amazing Staff
Carla and Kim on Club Level
Kathy in Resteraunt
Keke at front desk
Amazing amazing people!!!!
November 4, 2014
Rated 4 out of 5 by NicoleL11 Great stay overall
Overall I enjoyed my stay. The facility is very nice and the location is pretty convenient. However, the one thing that needs improvement is wifi access. I called the front desk immediately once I discovered the problem and it took a full hour for someone to come to my room. Ironically it started working about 2 minutes before someone finally knocked on my door. But apart from that I would still recommend this hotel and would stay there again.
October 31, 2014
Rated 1 out of 5 by BusinessTraveler98 My worst Sheraton experience ever
No heat in room...62 F at check-in and 64 F at check-out. Housekeeping nightmare...mystery liquid substance stains on glass-top night stand and aged, stained towels. WiFi down throughout hotel. Person that represented himself as the Manager was ineffective.
Sheraton corporate needs to take a serious look at this property; it's a disaster.
October 31, 2014
Rated 4 out of 5 by Hariet01 Great location for Cowboy games
Overall nice hotel. Bathroom needs updated.
October 29, 2014
Rated 3 out of 5 by vics216 Needs updated
The bathrooms are old school. Also the carpets had bed cleaned and was still wet when we arrived....yuck!
The coffee shop only had one worker on a very buzy morning after a major football game...not very good planning on staffing
October 29, 2014
Rated 4 out of 5 by Gresser Making a Difference
I have been staying with you for the past 3 months every week and everyone from Skyler and his staff, Jesse out front and his guys guys, Alberto in the lounge, Kim in VIP services, Dan the all around man on the property, all have made me really feel at home. Dawn even gave me and my team some Ranger tickets. I would like to go to a Dallas game also.. Even the cleaning ladies on 19 have been great. I do want to mention that for the last 2 weeks I've had some issues at the front desk. 2 weeks ago my pants were not sent out on Friday morning so when I got back on Sunday, no pants for work on Monday. Yesterday I got back around noon and told them on Friday that I would be back early on Sunday. I was told no problem my room would be ready at noon. Didn't happen and Skyler jumped to get it ready for me. He comes to work to make a difference, some come to work for a pay check. Once you know who's who, problem solved. One more thing, the rug in my room really needs a good cleaning, 1823 also,stains.
Great place and great people for the most part, thanks. Chris B.
October 27, 2014
Rated 5 out of 5 by drkm Quick stay
Good location..easy to locate....complimentary breakfast was good.
October 27, 2014
Rated 5 out of 5 by NotCora Great staff, good food, close to stadium
We stayed here because of its proximity to the Cowboys stadium. It's about a 15 min walk to/from the stadium, and it was a pleasant walk that takes you through a little park with a pond. The food - especially the breakfast - was really good. The staff at the hotel were extremely helpful and friendly, from Bethany at the front desk, to Delbert in the restaurant and Harut for the shuttle. We also used the shuttle to get to and from the airport and around the area for dinners, and that really helped us out. Our room was nice, too. We definitely would come back.
October 23, 2014
Rated 3 out of 5 by UncleK Overall pretty good
The rooms are clean and comfy. he facility is nice and location is great. Front desk staff, maids and van drivers are all top notch... The weak links - The restaurant staff is lousy - its been for years. The bar staff is iffy too... Bar tenders do not know how to make any "specialty drinks" and unless you order beer or wine youre gonna wait.. And receive a short pour on the vino.. THe only thing that really needs to be asked is minor - theres heavy duty airfreshners all over the lobby. They smell terrible and seem to be making something. It set off way too many alergies in process in many people.. The good far out number the bad and it is a nice place to stay..
October 20, 2014
Rated 3 out of 5 by Dallasromo SHetaton: Arlington
Very Poor Valet Service
as the staff were laughing
and looking at their phones
versus attending to hotel guests.
Even when we did walk up tothe
valet counter, it felt more
like an inconvenience.
October 6, 2014
Rated 5 out of 5 by Rednana This hotel is in a great spot
The hotel was comfortable and in a
September 24, 2014
Rated 5 out of 5 by Dirkus Service
We had wonderful service the entire time!
September 15, 2014
Rated 3 out of 5 by poepettit Good Hotel but Pool Area Needs Improvement
I thought the hotel was good until my daughter and I went to the pool area to swim on Sunday morning. It appeared that a party was there the night before because there was a bunch of trash all over the area. On top of that, there were leftover cigarettes on the steps of the pool. I ended up turning around and taking my daughter back to the room. It was just a nasty experience.
September 13, 2014
Rated 4 out of 5 by TXAC Friendly staff, convenient location
Attentive staff, convenient to local attractions
September 9, 2014
Rated 5 out of 5 by Mixer22 Really enjoyed staying here for the weekend during our football activities
We booked 5 rooms for the weekend of the OSU vs Fla St. game. Had stayed here before for TX Ranger games. Location is perfect for activities at Ranger Stadium or at AT&T Stadium. Easy walk to either facility. The rooms are nice, Staff is helpful and friendly. Food was excellent. Delbert was our server in the restaurant for breakfast for 2 mornings. He and Sergio, who assisted were excellent, friendly, and attentive.
September 3, 2014
Rated 5 out of 5 by Becky51 Great location
Really had a great experience at this hotel until I went to book a room for January 2015. Was told I could not book but no reason was given. I was very disappointed in this transaction as I really wanted to stay at this hotel again.
September 2, 2014
Rated 4 out of 5 by Sandyshores Seminole
Reasonable rates and close proximity to AT&T stadium
September 2, 2014
Rated 5 out of 5 by TopGun09 TopGun
Hotel was excellent and very cordial when solving any issues.
August 30, 2014
Rated 5 out of 5 by SimplyKate Concert
The hotel was very clean and modern. I cannot say enough about the staff. They go above and beyond for all their guests. I highly recommend this hotel. My experience here was excellent. I will make this my hotel of choice when in the DFW area.
August 26, 2014
Rated 5 out of 5 by Tv58 Weekend getaway
Made my stay enjoyable. Staff was great, amenities galore. Pool area very nice. Gave us something to do between our planned events-Rangers games. Great place to stay.
August 25, 2014