Rated 2 out of 5 by Bubba27 Facilities lack attention to detail
You have the advantage and simultaneous disadvantage of being in a high traffic point. The worst rating a hotel can earn is "average". It comes from employee attention and thus, the lack of training.
June 12, 2014
Rated 4 out of 5 by thedukes2000 Sheraton as expected, less the new "aroma"
First visit & first impression - a "skink" i called it to the front desk. They said it was the new SPG-mandated fragrance - Mocha. I tried not to be rude, but was - let it slip I'll call it Sheraton Stink. It was overpowering, but fortunately, did not make it up to the rooms. When I stepped into the office the next morning, about four nicely dressed office staff was there. When I mentioned I found it overpowering, and even a bit "gross," you would have thought by looks on face of each and every one of the four that I had just called the mothers or babies ugly. Oh well, I came back again, and the Sheraton "aroma" as just as prevalent. At least i was not surprised, and I kept my mouth shut. Rest of feedback on hotel is Sheraton standard - good.
April 20, 2013
Rated 3 out of 5 by KandJ This hotel is not worth the money
There were stains on the carpet, upholstered chairs, bedding, and even down the hallway. There was something sticky on the guest services book. The bedding looked wrinkly like it was wadded up in a ball before it was put on the bed. The club lounge was disappointing. The first time we went up there to check out the "all day snacks" there was a big bowl with remnants of peanuts and a few granola bars, not impressive. When we went back for the continental breakfast, the small amount of food that we did see looked picked over and not appealing. The only thing we really enjoyed about this hotel was that we could walk to the ball game, but when it was raining and we asked for the "free shuttle" that was advertised they told us it was not available.
July 22, 2013
Rated 4 out of 5 by Franktank Easy access to Stadium
we had a great stay at Sheraton Arlington. Marwan from the front desk went above and beyond to make our stay comfortable. Easy access to both stadiums... pool area clean and great for drinks. thanks for the great birthday weekend
June 9, 2014
Rated 5 out of 5 by PennyC Great experience at this hotel!
Everything about this hotel was great. The staff was especially friendly.
June 15, 2014
Rated 3 out of 5 by ntxmom3 Disappointing
We made reservations months ago - my son was getting married and had his reception there. So there were several family members that stayed there also.
When we arrived - the reservation was not correct. Was supposed to be for a Jr. Suite with 2 double beds, and pull out couch. They one king size bed room, no refrigerator nothing. We made do for two nights but was not what we reserved & had not were to keep drinks cold etc.
Very disappointing with all the money spent there for the reception, several rooms, etc. The staff at the front counter didn't seem to concerned that the reservation wasn't correct. We were also told on the phone that some rooms include breakfast and ours might. At the hotel we were told nothing about breakfast included or not.
November 5, 2012
Rated 4 out of 5 by robto Is Shearaton going out of business?
My stay was marked by inconsistencies.
The first room "upgrade" was a small room next to elevator. Noise level did not permit a good night rest. The lounge was closed two of the three days. Although I got a breakfast voucher, the restaurant did not have all menu items and had to wait 45 minutes to get service. Despite being a game day frankly the hotel service and staff's attitude appeared/behaved as if the hotel was going out of business. Staff exhibited some of the same problems noted at the Maria Isabel facility in Mexico City.
December 5, 2013
Rated 2 out of 5 by JanetOfAllTrades High dollar rooms for Loud Noises
Stayed here for Bead Fest. On March 28 there was a loud party down the hall until 4:30 am. Management did nothing.
Also, was a band playing on the 2nd floor until midnight also loud!
The rooms are not quiet when someone talks while walking down the hallway. People coming back from the dinner for whatever convention were also loud at midnight. For a room costing $155 a night ($15 a night for fridge) it has nothing compared to other hotels for the same price. Very disappointed.
I won't be back.
April 7, 2014
Rated 4 out of 5 by Leonard13 Hotel Great - Shuttle Service the WORST
The Sheraton Arlington should get out of the shuttle service. It was nice to be picked up at DFW and i realize their were over 400 people registered for my conference, I understood the wait and the trip of a little over an hour. Do not tell me that you will take you to a near by restaurant and that you will pick me up and return to the hotel. After I called to be picked up at the restaurant, it was over an hour before you showed at the restaurant.
The trip back took less than 5 minutes with a stop to pick up another guest.
June 14, 2013
Rated 1 out of 5 by FrequentTraveller27 Does not return forgotten items
I stayed at this hotel and forgot my iPhone charger. Next day, I called them up to see if it's in lost and found. They said it will be deposited in lost and found and will confirm me. After multiple follow ups they never got back to me. Every time, they would say talk to housekeeping or talk to some one else. I wanted my charger immediately as phone was dead and no option to buy new/original one. I ave stayed at better hotels whose staff are honest and they are prompt in resolving issues and following up with consumer.
September 11, 2013
Rated 2 out of 5 by Luke106 Hotel looks nice enough...
Front desk clerk was very friendly. First impression of room was urine odor in bathroom. Bathrooms are very small, opening the door barely clears the toilet. Left for dinner & asked front desk to have bathroom floor mopped. 3 hrs later on return, it had not been touched. Contacted housekeeping that claimed it had been cleaned & sprayed with air freshner. How were they able to replicate items that we left on the floor? It had not been cleaned! Moving to another room was offered at almost 11pm...who wants to do that?
July 15, 2013
Rated 4 out of 5 by macgirl166 I love staying here
I've stayed at this Sheraton on numerous occasions. I love it. It's now attached to the Arlington Convention Center. Six Flags is within walking distance. The Texas Rangers' stadium is within walking distance. There are many restaurants with a variety of choices nearby. The rates have always been reasonable. The accommodations are nice and comfortable. I always look forward to staying here, and I will return soon!
May 2, 2014
Rated 2 out of 5 by RSBS Disappointed by housekeeping
The housekeeping was poor: the condition of the beds was unsatisfactory (the duvet cover was dirty with a broken zipper and the beds were sloppily/poorly made; also, when i went to straighten the bed after sleeping in it i found the mattress had no actual mattress cover, just a folded up and poorly placed bed sheet which was sitting atop a stained mattress); there was no shampoo or conditioner in the bathroom so when we went to wash up in a rush we had to stop what we were doing to call the front desk and request some, they did get it to us quickly; the curtain rod was about to pop out of the wall; the bathroom sink had nasty mold growing under the rim; the chairs in the room had dirty stains. Oh and as you walked down the hall to the room, you could smell mold quite definitively.
December 9, 2013
Rated 1 out of 5 by Disappointed2013 Disappointed
We paid extra for the club level. The mattress in our room needs replacement badly! Every time one of us would turn over the other person was almost seasick! Worse than being on a waterbed the spings are so shot! No bathrobes in our room, the side light by the bed did not work. Made me question what else could be wrong. No one explained that the club level was on floor 18. We were on 17 when we paid for club level so we walked all of 17 looking for it. Had to go back downstairs to ask. The card key kept not wanting to work in the elevator. So not worth the money we paid. Worse night sleep I've ever had at a hotel. Won't be back. The gentleman at the front - no smile, no warmness - looked mad. Staff needs retraining on customer service. Was a milestone celebration that turned out badly.
April 28, 2013
Rated 2 out of 5 by Deanne48 Needs updating, room319 directly over party room!
Room 319 was directly over a banquet/ party room. We didn't just hear bass until 11:30 (tried to go to bed at 10, due to early wake up next day) we heard every word of music and the laughing and talking of guest. This room (and probably two or three others located above these facilities) should not be used when a function/ event with loud music is being held in banquet room. I was by far not the last one to check in that day. I wasn't given the option to cancel and go to another hotel. With three calls to management starting at 10 and giving up at 11, I was told "that hotel was full, we couldn't be moved, and someone had to be in that room". NO, I could have been given option at check-in to at the very least cancel reservation and go to another hotel. This hotel is definitely showing wear and tear and the rooms and hallways are in need of updates.
April 15, 2014
Rated 5 out of 5 by Jason2222 Hotel Night Manager William...
My wife and I travelled from Ottawa, Canada to Dallas to see our first ever Cowboys game on Thanksgiving. We had booked a different hotel online, site-unseen, and were fooled upon our arrival to that spot. The initial hotel that we booked was dirty, filthy and run-down. I searched multiple hotels in the area and finally fell upon the Sheraton. William greeted my exhausted wife and myself with open arms and a huge smile. He offered us a room (Thanksgiving week), and stated that he would make our stay worthwhile. He suggested restaurants, provided shopping directions, and we were over-joyed when we woke up on game day to find that the stadium was within walking distance. Thank you William for making our first vist to Dallas a historic one for this lifetime Cowboys fan!!! We will be back next year.
December 3, 2013
Rated 5 out of 5 by mrsrdd hotel is exceptional
mr knowlton provided the best experience for our first stay at the sheraton got a jr suite and was very welcoming and catered to all of our needs
May 29, 2014
Rated 4 out of 5 by mrsrdd This hotel has great cleaniness
The room was very clean and felt comfortable. Mr Skylar Knowlton always make me feel like we are royalty and very pet friendly love that
May 29, 2014
Rated 5 out of 5 by Blujay First class
Starwood should consider giving this hotel a promotion to a higher level. Everything was first class during our six day "baseball" stay. We have stayed at Starwood properties world wide and this was one of the best.
May 24, 2014
Rated 3 out of 5 by baseballmom70 Needs some work
We stay here because it is within walking distance of the ballpark. However, the hotel is in need of some work. There was black mold growing in our bathroom in several places. It looks as if the A/C has been leaking. Also the ceiling in the room has damage from leaking. The hallway carpets were very dirty and as soon as we got off the elevator it smelled bad. The staff is great and the food is great and it is nice to be able to walk to games, but they need to do some repairs and cleaning.
July 25, 2013
Rated 5 out of 5 by LRshow Wonderful staff and services.
The staff was so nice in making sure you were pleased with the hotel and the services. I was especially impressed with Linda in the restaurant. She was very friendly and personable and treated me more like family than a guest. She anticipated my every need. I never had to ask for anything. Michael, the morning waiter was also nice and pleasant.
The shuttle service was a wonderful feature though I stayed at the hotel the entire time because I was so comfortable.
March 10, 2014
Rated 5 out of 5 by BallparkFan A very comfortable hotel, great location
This hotel is within walking distance to Globe Life Park, a great place to see the Rangers (or in my case the Phillies) and not have to worry about traffic to/from the ballpark. The hotel staff were friendly and helpful. The room was comfortable and exceptionally quiet which isn't always the case in some hotels, As a solo traveler, I felt safe. The common areas were clean and well-maintained. Overall, my trip to Arlington was awesome.
April 2, 2014
Rated 2 out of 5 by April2013 not the usual standard
Our focus was to find a hotel near the attractions we came for. We've always trusted any SPG hotel..however this location disappointed our expectations. We felt that because it held a Sheraton name, it didn't hold true this time when it comes to it's standard. We stayed executive level and breakfast was below expectations with little fresh fruit, and stale bagels. The hotel was loud and untidy in the reception area. With all the negatives, staff was friendly and listened to our concerns. Whether or not they will address the issues is another matter. Overall, our stay met our need for location. But that's it. If we had known about everything else, we could've stayed at another hotel and paid less. At least we would've had lower expectations instead of expecting the best which normally comes with a Sheraton name.
March 31, 2013
Rated 3 out of 5 by tomm317 Nice hotel but needs a management rework
My reservation got downgraded initially for the same price without my consent or knowledge. It took me over an hour on hold, a facebook message, and several emails to just get the room I had booked in April at the price I booked it at. I was never able to talk to the same person twice, and it seemed that each new person was completely uninformed of any of my previous interactions. The hotel itself was beautiful, but our tv kept switching in and out of analog/digital, and the internet was slow in addition to being over priced. The front desk and cleaning staff were polite and professional. All in all, it was such a hassle working with Sheraton, and they really did nothing to compensate their repeated mistakes, that although my stay when at the hotel was decent, I would still choose other options whenever possible.
October 10, 2012
Rated 2 out of 5 by ThatOne Can't believe this is a convention hotel
I was extremely disappointed in the hotel as a convention hotel. Our room was not ready until after 7:30 p.m. We ate in the restaurant for lunch one day. The restaurant was horribly understaffed. My friend and I ordered at the same time. However, her lunch took 45 minutes longer to be delivered to our table. We missed a session at our conference because lunch took almost 2 hours. As a convention hotel, I would expect a much higher level of preparedness.
February 13, 2014
Rated 1 out of 5 by Philly2012 Very disappointing stay
I used SPG points and upgraded suite nights and I’m very sorry that I put my family on this Hotel.
• Hallways were dirty and old. Elevators very dirty and slow.
• Got two Jr suites and the first one the pull up bed was so bad that I requested a room change
• The shower was horrible. The water would get really hot, then really cold then really hot again all on its own.
• The rooms were trashed, furniture on the Jr suite dirty and old, I was afraid to use them. Badly chipped furniture and with food crumbs. TV very bad with lines all over.
• no outlets by the bed
• Very poor concierge suite, coffee was cold, when asked the lady for more coffee she said I know and continue playing on the computer. Frozen cold bagels. No cups for juices on both days.
Over price restaurant for small salads
• Will not stay there ever again
July 29, 2013
Rated 3 out of 5 by atc80 I was disappointed
Problems during my stay included: My room was two doors away from the elevator and I heard it running constantly; I called room service to have dinner after a long day of meetings but they never answered the phone; I called guest services the next morning for help with my luggage but they never answered either; there was a portion of an old bar of soap left under the sink telling me the room wasn't cleaned properly; the hand rail in the bathroom wasn't cleaned at all.
April 7, 2013
Rated 4 out of 5 by Happy2014 Great Accomadations on Short Notice
A venue canceled 2 days before an event I was planning. The entire host committee was coming in from out of town and staying at the Sheraton in Arlington. On short notice we were able to book a meeting room, they made a stage for us, served food, let us borrow décor from around the hotel and ended up having a great event. The staff did a superb job on such a short notice!
April 20, 2014
Rated 5 out of 5 by ping410 Holiday getaway
Our stay at this Sheraton was a last minute ideal to get away. We could not have been more pleased with the hotel and our stay. The rooms are very clean, comfortable and the amenities are great!. The restaurants, gorgeous pool area, fitness center, and extremely courteous staff made this a great stay. We had a city view room which provided beautiful views of Washington D.C. especially at night. It is also very close to so many attractions and the national mall.
November 30, 2013
Rated 2 out of 5 by NoMoreSheratonForMe Not the place to come for good customer service
During our four night stay in a junior suite on the club level, we were met with frustrations constantly. Check in was 2 1/2 hours late. Club Level entitled us to the Club Lounge for breakfast, hors d'ouveres and drinks. We encountered many times not enough food and drinks. The staff was rude and said they were out of food and would not be ordering more to be sent upstairs to the Club Lounge. It was a big waste of money to opt for the Club Level. Never once during our issues did I hear an employee apologize for any problem. The room was nice and big. Cleaning service offers green choice by putting what towels you want replaced on the ground. Doesn't matter because they took the ones hanging, too. The water in the shower changed temperatures from cold to hot during each shower and the faucet for water is on the outside of the shower!!!
June 6, 2012