Rated 1 out of 5 by Lauren78746 Bad experience
I would never reccommned this hotel. I had a horrible experience from the moment i checked in until I left 3 days later. Sarah at the front desk was EXTREMELY RUDE! She should be fired! She debited my personal account when I had already booked with our company card and it took 3 days to solve the problem. I ordered room service and it took 20 hours before someone came and got the tray. For $175 a night, I would have expected a mini refirgerator, free internet and a dresser. None were provided.
October 8, 2012
Rated 4 out of 5 by HSHCLD Great Location, Great Parking
This hotel is two hotels. The tower was built in the 60's and the rooms are smaller. The tower rooms have a great view and have been nicely decorated. The newer side of the hotel was built in the 90's. It has bigger rooms and is also nicely decorated. Our only problem was that the television was only showing about 10% of the channels. The other channels had sound but a blank screen. I am sure the staff would have taken care of it immediately but we were too tired to deal with the interruption.
December 4, 2012
Rated 3 out of 5 by lovemylife Fantastic staff, not so fantastic property
The staff is fantastic at this hotel. The property condition needs improvement. We had a club room on the top floor. Very small room. Poor quality tv. Bathroom is tiny. Faucet handle fell off. Furniture was chipped. Carpet was stained. Some mold on the tile in the bathroom. The lounge is ok. The pool is in need of serious attention. The cushions were just downright nasty. Love the idea of cushions, but should be replaced (or at least cleaned). "Game room" next to pool was a joke. Now the workout facility was outstanding... but no locker facilities.. There is space there, but it is not being used. Why not make a nice his/her locker facility with showers and steam room for his/her. In short, this place has lots of potential with such a great staff. Money needs to be invested before I stay again.
September 6, 2012
Rated 2 out of 5 by littlegreykat Too Large for Comfort
Stayed here as part of a convention. Room itself was OK...weird layout with a teeny-tiny bathroom. Literally too small for more than one person to be in it at a time.
Most annoying thing about staying here is the elevator. You need to have your room key to go anywhere but the bottom floor. So, if you want to visit a friend on another floor, go to the pool, go to the Club Room, etc., you need to have the key.
Not so bad, you say? Well, it is if your room key keeps getting demagnetized or when you push a floor and the elevator goes in the opposite direction. After 4 days (length of the conv), I was so over the card thing.
One note about staff --- the housekeeping was fantastic. Also, Brad at the front desk was very professional and accommodating. Some of the other front desk clerks...not so much.
September 5, 2012
Rated 2 out of 5 by Riddle Denver Downtown Sheraton
The biggest problem is with extra charges for check in. I was charged $50.00 twice totaling $100.00. I was told by the desk clerk this would be removed, but this has not occured yet. I was obviously led by incorrect information that these charges were just temporary. The price quoted was different that the final price. Not very happy!!! The Yardhouse Restaurant service was bad, it took 10 minutes for the staff to recognize we were there. The pizza served was not crisp at all. Not Happy!!
March 11, 2013
Rated 1 out of 5 by BalloonLady Not worth the price
I stayed here for the 2014 World Balloon Convention. My stay was nothing but a pain since I arrived. The wifi was awful and rarely worked and there was no cell reception anywhere throughout the hotel. I rarely was able to sleep as every night there was extremely loud music shaking my entire room until 1 am and when I called down to complain they said I should deal with it. Half the time nothing was working in any of my classes including microphones and projectors and it seemed like the instructors were always saying no one would come fix it. I spent way too much money on this hotel so I could grow my business with the convention, but because of this hotel I am a whole week behind on my business because it was far under par. I will not every be staying here again and will advise my friends do the same.
March 31, 2014
Rated 2 out of 5 by DerekD Poorly maintained rooms
My hotel room for the last two evenings was below the standard is expect from a Starwoor hotel. The air conditioner leaked and cause the carpet to be wet, this will undoubtedly cause mold if it hasn't already. The bathroom ceiling was falling down and looked disgusting. This one is trivial, but the ironing board had no padding and left an imprint of the medal pattern of the ironing board on my shirt. I was very disappointed in my stay at this property, I won't stay at another Sheraton.
August 30, 2013
Rated 1 out of 5 by Karl2012 2013 NYE stay at its worst!!
Usually I love staying at the Sheraton Downtown Denver but this last time was aweful. The fire alarm went off twice in the middle of the night, which shuts down the elevators and we were on the top floor. Then our key for the garage never worked so we had to keep calling the valet to let us out. Next, we ordered room service and it never showed up and to top it all off I get back home and find out I have been charged twice for parking because they couldn't get it together. Worst of all when we complined about the room service and fire alarm they did nothing to try and make it better and I am still trying to get my bill sorted out.
Because of this stay I CAN NOT imagine staying at this hotel ever again and will not recommend it to anyone else. I travel to Denver a lot and this was a complete let down.
January 4, 2013
Rated 4 out of 5 by Jilliansue Great location, BUT...
I have stayed in this hotel 4 times now. I absolutely love the location, the staff is very nice and the rooms are clean and comfortable.
My only complaint is that 3 out of the 4 times I have stayed there, we have been awakened during the night by a fire alarm, and have been informed that someone pulled the alarm On the most recent occasion (September 1, 2012), we were awakened by the "all-clear" announcement only. This makes me reluctant to stay at this otherwise great hotel again.
September 14, 2012
Rated 2 out of 5 by Bobbi Customer Service is Horrible/Rooms Dirty
The Front Desk billed me for $495.00 for a deposit on my Debit Card after I asked them to put incidentals, deposits, etc. on my Credit Card. Spent two hours trying to correct the system that put a fraud alert on my account allowing no access to cash on my first night in Denver.
The bed skirts were white and extremely dirty. The hotel in general was extremely hot - including our room. We were given an ADA room with no bath when a bath was requested and necessary for health reasons.
March 5, 2013
Rated 5 out of 5 by Gavhart Great Downtown Location
Conveniently located near parks, art museum, shopping, restaurants and night life. Many attractions within walking distance. Free shuttle available to nearby shopping. No need for a vehicle. Staff friendly and helpful. Many dining options onsite.
September 17, 2014
Rated 3 out of 5 by Dave69 Great location
I found the valet on one side of the street and after check-in being taken down elevators, walking under the street to another bank of elevators to go up to our room a bit much. The staff were very helpful in relocated me after I found myself lost. I have a service animal and a leg brace so needing to walk under the street in the middle of a huge fraternity conference was complicated. They moved me closer. The location was perfect for downtown and the value of the hotel was great.
July 31, 2012
Rated 5 out of 5 by Heidi68 Excellent service
I had a great stay at the Sheraton Downtown for a conference. I appreciated the proximity to restaurants and shops, the advice on restaurants from the concierge, the spacious room and most of all the fantastic housekeeping staff. I had a problem with my iron and it was not only replaced quickly but I received a personal note and token of apology from the Housekeeping Supervisor Marta. I am a relatively frequent business traveller and I cannot tell you how much I appreciated this.
May 22, 2012
Rated 4 out of 5 by Goofey1 Beware of the enhanced charges for the Club Lvel Rooms
I recieved a note from the Hotel to offer an upgrade from the room I had booked to the "Club" level. It was for $20.00. We decided the benefits were worth the extra $20. To our surprise, the "Club" level room had two double beds instead of queen or king beds. The room was very small. When we got into the room we were very disapointed. We went back to the front desk. We spoke to Clint. He was very helpful. We told him we were disapointed and he tried to get us into a suite with queen beds. There was none available for Friday and Saturday night, but we did get to switch to the suite on Sunday6 evening. The suite was huge, but the bath was extremely smal for an executive suite. We were disapointed in the size of the bathroom, but the suite was extellent. Overall we had a great stay and the staff was suberb!!
July 23, 2012
Rated 4 out of 5 by kt086 Beautiful Hotel
The Hotel was beautiful and very comfortable. Front desk staff did a good job, but I was left to try and figure out the tax-exempt status for my non-profit, even though I had thought I had taken care of this ahead of time. I had a lot of items to get to my room (as we had finished a long, hard, day working) and received no help in getting luggage to room. Just handed my luggage and staff walked away, leaving me overwhelmed. Sometimes that little bit extra could make a difference.
February 18, 2013
Rated 2 out of 5 by Claudia25 Room
I stayed there to attend the Starwood conference. I checked in and left my bags in the room, when I came back for a little rest I opened the bed and I found hair on the linens..I requested a fridge so when the attendant brought it I showed her and she kindly offered to change them. I called guest services and spoke with "Eric" supervisor, he apologized. Then I decided to unpack, I opened a drawer and I found more hair! Not only in one of them but actually in all of them.. I called again to guest services and Eric once again apologized. Attendant Olga came back with the new linen, I showed her the hair inside the drawers and she cleaned them all. She was very nice and attentive. I never had a follow up call from the supervisor, nor a note from management apologizing for the issue. Lack of customer service..
March 19, 2012
Rated 2 out of 5 by Kevin042 underwhelming stay
The hotel is too big (we had to take an elevator up, walk across a bridge, and then take an elevator to our room down at the end of the hall. The room was very small for the price. I would stay at the Magnolia as opposed to the Sheraton next time.
September 16, 2014
Rated 4 out of 5 by Diane1718 For a Sheraton...could be better
I requested a "mountainview" and even though I waited until 2:15 for it..gosh was it a disappointment. I didn't realize how far away the mountain peaks were and the windows were dirty. Super small bathroom. Though I did appreciate not only saving $5 as a green choice but that you gave the discounts daily so I could use it as I went through out the week. Great restaurants. Pool lounge was always closed even for the 4th of July which had a great view.
July 8, 2014
Rated 3 out of 5 by susanl conference stay
The soda machines on my floor did not work and when I called the front desk they brough up a can of soda immediately at no charge. But the next day the machines still were not working.
Also, the air did not work too well and my room was very stuffy. I like a cool room to sleep in and this certainly was not. It was very warm for early November, so maybe it was turned off for the season.
Great location for a conference,a s I walked the 5 blocks to the cnvention center each day.
November 12, 2012
Rated 2 out of 5 by Bobby Housekeeping
I stayed at the Sheraton for ten nights and housekeeping did not clean my room two of the ten days. When they did clean my room, they did not tidy up the bathroom or the room itself, did not provide additional water, left new towels on sink counter instead of hanging them, did not remove my room service dishes that were left from days ago, and did not empty my trash bin. I highly encourage Sheraton to speak to their housekeeping staff and ensure their cleaning job is adequate.
January 24, 2013
Rated 5 out of 5 by 123andy Delightful stay
After reading the YELP reviews of this hotel I had expectations that it was going to be terrible, BUT this was a great hotel, room was excellent, clean, modern, even bottled water. The bathroom was clean, the shower was excellent. The location next to 16th St Mall was terrific. Good restaurants nearby, one in the hotel was great. My safe was locked open and I asked to have it fixed while I was out. It was, but I had a call next day to make sure! Great staff as well.
May 22, 2014
Rated 4 out of 5 by Jemma1 Convenient, Friendly and Quiet
The hotel is located along the 16th Street Mall in downtown Denver and is convenient to a host of restaurants bars and stores. We first chose a king room but after exploring discovered the limited area too tight and switched to a queen for a lot more space, larger closets and bigger bath. The staff was extremely friendly and accommodating in making the move and was helpful throughout our weeklong stay. I recommend booking Plaza rooms instead of the Tower unless you are into architectural history. The Microsoft center in the lobby provides 45 minutes of free internet on windows 8.1 computers. It is a simple matter to set up a work session, check reservations and print out plane tickets and other documents. As for SPG touches we enjoyed bottled water in the room. We also woke with Starbucks coffee each morning. The hotel gift shop is well stocked with necessities, clothes and other items. The breakfast buffet is mediocre at best but convenient. Even cooked items come out ho hum. However there is a Yard House connected to the hotel that serves up excellent food (not breakfast) and has an impressive menu of beer and ales. There is also a coffee shop inside the hotel that can fix you up with some morning basics. I would recommend staying here.
September 27, 2014
Rated 4 out of 5 by Gchickendog An Above Average Sheraton
The downtown Denver Sheraton is a great place to stay for business in Denver. The location is perfect; eliminating the need for a car, with plenty of restaurants, shops, and attraction near the hotel.
The rooms are clean, quiet, and comfortable. And the exercise room is an added plus - a first class facility. The staff is always friendly and helpful.
The hotel caters to the convention traveler but I am a business traveler and have felt comfortable every time I visited.
February 20, 2014
Rated 2 out of 5 by Stew62 Needs some pretty standard upgrades
Stayed in a Suite in the Tower building and felt like there were some issues with my room that were below average and pretty simple fixes. There were no plugs by the bed, I had to pull a bed away from the wall to find an extension cord that I could utilize for a medical device I need to sleep, as well as keep my phone charged. The room took forever to get to a reasonable temperature and the AC never turned off so apparently it never reached the ideal temperature or the auto function doesn't work. In addition, the bathroom in my Suite was awkwardly small, like I had trouble closing/opening the door while in the bathroom at the same time small. I don't think I would stay here again if I visit Denver again. One good note, is that the Fitness Center was one of the best non-resort fitness center I've seen at an SPG hotel.
April 15, 2014
Rated 4 out of 5 by Dave Very pleasant staff, spotty execution
Long trek to Tower 1028; room keys did not
unlock door; I called operator, who sent
Security, who solved problem. Minimal toilet paper on roll, shower handle came off, bath
door squeaked excessively. I explained this on 4/15 to Shift Manager Aubrey, who
corrected problems and cancelled breakfast charge. On evening 4/14 I waited for table at
Yard House and then could not get a waiter.
Hostess cancelled charge for dinner.
All personnel were friendly, courteous and helpful.
April 17, 2013
Rated 2 out of 5 by MHT94131 Big noisy, confusing hotel
I've stayed in other large Starwood properties and this hotel is below the others. One has the sense of constant confusion, large groups of various (loud) contingents and a confusing layout that requires either a series of elevators, escalators and stairs to move between buildings or crossing the street. Even staying on the Starwood floor, Saturday night was noisy enough that it was hard to fall asleep and my sleep was disturbed a couple of times.
Staff is great however
May 3, 2012
Rated 3 out of 5 by Cloyne Sleeplessness in Denver
Great location, nice overall facility and very nice room until I realized that the AC unit was very loud on its lowest setting. Ended up sleeping with second pillow on top of my head for noise.
Staff was great and room service food was excellent. Just need to do something about the noise from the AC
September 6, 2014
Rated 4 out of 5 by McBride1957 Denver Sheraton
Overall experience was good, great down town, great aminities, very nice staff.
As a platnum member and staying in a suite I would have expected given my reservation included 4 people that we would have recieved a proper amount of towls, coffe and drink glasses or at least enough of those items each day for four people. It was no differnt than when I stay in a single room by myself. Each day I would have to ask for additional packets of coffee and water for the number of people staying in the room and that was only for one cup each, which is fine. We re-used towls and wash out our glasses. I have stayed at several Sheraton suites in the past and they were all well equiped each day. Just thought you may want to know at least for future customers staying in a suite. I would have expected more from a suite experience.
December 30, 2012
Rated 2 out of 5 by LaurieD Worst stay.... :(
Would not recommend any king size rooms in their Tower building. Room/bathroom very small, about the size of a handicap stall in a public bathroom. Walls thin and lots of noise on the floor. First time I've ever had to call security for noise issues. The a/c unit was so noisy that we had to turn it off for the night just so we could sleep. We have stayed on the Plaza side previously and have not had any issues there. Also, only 2 bathroom towels, had to call for extras.
July 23, 2012
Rated 4 out of 5 by ws1022 nice location-nice food
In Denver,at check-in, a woman at the front desk named 'Yoko' should get your international employee of the year! She went above and beyond! We had a suite and the room itself was very roomy, but about that bathroom?!? It was so TINY and OUTDATED! Such a wonderful hotel, and our experience was "brought down" because of that bathroom! All the hotel employees that we dealt with were excellent, but YOKO was special! Thank You, Wayne Shaw
July 14, 2014