Rated 4 out of 5 by Techie This hotel lacks one of the most "common" free features
I was very disappointed there wasn't free wireless access in the rooms. I understand there was "limited" free wireless in the lobby but that was not very convenient. I was there to attend the country's largest Information Technology conference and we had to pay for wireless access in our rooms. My colleagues who stayed on surrounding hotels had free wireless.
November 12, 2012
Rated 3 out of 5 by Paularob1 Post New years eve stay
I stayed here with my two boys ahead of a trip to Breckenridge, nice hotel but really disappointed that the room constantly smelled like smoke, we complained about this 3 times and eventually someone came up and sprayed the carpet. We are due to return today for 3 nights and am really hoping it wont be the same...shame as the facilities and location are great
January 10, 2012
Rated 4 out of 5 by Jennifer24 This hotel was very comfortable
I came to this hotel for a conference and the location was great. It was walking distance from wonderful restaurants. The food/beverages/snacks served at the conference were really very good. The room was nice and comfortable and I slept well with the bed being very comfortable.
My only complaint would be to number the tower rooms and the plaza rooms differently as there was a lot of confusion among me and my coworkers because we were given unclear directions as to how to get to our room and we ended up at the wrong room even though the room numbers were the same. And then my coworker was woken up at 6:00 a.m. because someone in the same room number in the other side of the hotel ordered room service. Then to top it off, when she checked out the room service was charged to her bill. But aside from the confusion with the rooms, I would definitely recommend this hotel. It was quiet and comfortable. And the food served was great.
March 7, 2013
Rated 5 out of 5 by Papou Denver Sheraton
Excellent location and hotel staff was friendly and helpful. Wonderfully kept up facility and resturants were excellent. We were there for a wedding and our group was well taken care of. Wonderful Sheraton experience.
October 29, 2013
Rated 3 out of 5 by 737823 Rooms smell like mold
Overall this hotel fell short of my expectations. The location was convenient for my business travel to Denver and the staff was friendly but the good news ends there. I was assigned a room on an SPG floor in the tower that had a strong mold smell. Rooms are the size of a college dormitory and in need of refurbishment. Better alternatives exist in the area.
January 16, 2013
Rated 5 out of 5 by cdrn 3 night stay on Club floor
We enjoyed our stay at the Sheraton Downtown Denver hotel very much. The room had great views and was very comfortable. The location was just what we wanted one the 16th St. pedestrian mall but also within easy walking distance of the Capital Building and other interesting buildings. There was lots to do right outside the hotel door. The Club was very nice.
August 6, 2012
Rated 4 out of 5 by Robbie1 Recent Stay
Considering that I was part of a very large convention, I was pleased with the way all the staff actually did their jobs. Unfortunately, due to some events not getting over until really late, the hotel restaurant was not ready or capable of taking care of an influx of very hungry people and there was no way we had the time to wait to be seated in The Yard.
November 7, 2012
Rated 4 out of 5 by MauiTraveler Going to Denver
This Sheraton is in the heart of the 16th Ave. shopping/business district. You can walk to t he Capitol Bldg, museums, Coor's Field, and Many good eating establishments. Free bus right outside the hotel takes you back and forth an approx. 15 block route on 16th. It goes within 3 blks of Coor's Field and the Larimar reat. district. Very nice property.
June 18, 2013
Rated 4 out of 5 by tjb13 A one night stand
In and out for a meeting I wasn't there long enough to explore much more than my room and meeting space. Location is excellent with 16th Street Mall out the door. It is an expensive, LONG ride from the airport.
October 29, 2013
Rated 5 out of 5 by Roger68 Highly Recommend
This was one of our most enjoyable hotel stays ever! We did choose the upgrade and loved the Lounge Benefit, as well as the room upgrade in the Tower. Fabulous stay! Perfect Location! So much to do!
The only recommendation would be to have a hot tub put in by the pool area. If a hot tub had been there, we would have gone in. Just don't enjoy pools much.
May 29, 2012
Rated 4 out of 5 by HappyCamper100 Denver Delight
Great hotel, quiet room, located well. One of the best places to sleep on the road I have been to. My only objections are that it seems as though not everything was updated in the last remodel. The light switches need cleaning (there's long-term grunge) and the tub had chips in it. Odd because everything else was great including those oh-so-soft sheets!
February 7, 2013
Rated 2 out of 5 by Wayne2020 Worst doorman
Worst front doorman EVER. Rude and unhelpful.
November 19, 2013
Rated 2 out of 5 by Help28 Disappointing
Staffing at the 16 Mix which was the lunch restaurant was inadequate. We only had one menu for the 4 of us, had to ask for two more table settings, and the food took 40 minutes to arrive. This was worse but not atypical of the overall service at this hotel. You have severly understaffed everything from front desk, restaurants and bars, etc.
July 24, 2013
Rated 2 out of 5 by ted01 much less then expected
I thought Sheraton was a good hotel but the service was real bad and the room had issues. 1) The handle in the shower came off in my hand. 2) I had to call 4 times during the period of 45 minutes from 8 PM until someone answered the phone for me to setup a wakeup call. Overall not a good experiance. Gave 2 out of 5 because of the downtown location.
June 3, 2013
Rated 2 out of 5 by Twiga A tired property
Very much in need of rehabilitation. Broken sink, inoperative diverter valve in shower, tub didn't drain. Giant water blister on sleeping area wall from long standing leaking in shower. Stained carpet in need of replacement. Confusing lobby with poor to absent signage and no visible security anywhere especially in deserted garage. Pass this choice up.
January 25, 2013
Rated 4 out of 5 by steveryan1000 Weekend in downtown Denver
Could not be a more perfect location for a visit to downtown Denver. Hotel rooms are extremely clean and comfortable for such a massive hotel. Staff are pleasant, and the facilities are very good. Minor disappointment was the broken tv in my room and the failure to deliver on bonus Starwood points. Overall excellent choice if you are visiting Denver.
October 17, 2012
Rated 5 out of 5 by Rick5252 Wonderful
This was a wonderful time for us. My wife was so happy she cryed when she saw the room. The manager and all the staff were great. We had planed to only stay one night but my wife was so happy we stayed another. The location was the best for what we wanted. I would recommend this hotel to anyone. We'll be back
September 12, 2013
Rated 5 out of 5 by Jamie26 Great conference location
Very impressed with front desk staff. Long check in line when we arrived but they moved people through quickly and efficiently and they seemed genuinely apologetic that we had to wait any at all. We attended a 3 day conference. The hotel location is great. You walk out the door and you have a lot of choices for shopping, restaurants, entertainment.
May 2, 2012
Rated 5 out of 5 by Chika Excellent
This hotel was great! and the beds were soooo comfortable! I enjoyed my stay and would definitely stay here again. My only concern is that some room locations can be a bit confusing due to main building and Tower building. But, overrall, the hotel is great and located in a great area......cant beat starbucks across the street for thos of us addicts
June 18, 2012
Rated 4 out of 5 by EAM22 Being Picky
Overall a nice hotel, comfortable, clean and friendly. As a person who does inspections for a living though, I couldn't help seeing several minor maintenance items needing attention - in my room, in the conference areas, in the ballrooms. Also, felt the shower was too dark having no direct light in the space, only that above the sink. Thank you!
September 5, 2012
Rated 3 out of 5 by stevealma Just OK
Room was fine, but getting to it was quite an ordeal, down one elevator around the corner, choice between multiple elevators, pretty exhausting in the end. NOt much help available en route either.
Also, a very loud group was in my hallway for a good part of the last day. Fortunately, they were out somewhere till late, but still pretty annoying.
September 12, 2012
Rated 5 out of 5 by smileykaw wonderful location & ammenities
The hotel is one of the BEST in the US for Sheraton Hotels.
Try it, I am sure you will enjoy EVERYTHING the hotel has to offer :)
November 8, 2013
Rated 2 out of 5 by BB808 Waaaaaay over priced for the quality lacking
The heat wasn't working and took a while to be fixed, there was a nasty spider on the bed, they charged $15 for a pitcher of warm water!! The room service food was so-so and over priced.
I am happy to spend a lot of money on something that is good quality, but this hotel did not match what was spent in quality. I feel it was a waste of money.
October 9, 2012
Rated 1 out of 5 by Dave Disappointed
I stayed at the Sheraton downtown Denver for a convention. I usually don't stay at Sheraton, but the conference had a special rate at this particular hotel.
Checking in was a pleasant experience, but when I was in the elevator I noticed someone had spit on the elevator door and it had dried. While it was not Sheraton's fault, no one cleaned up the mess the whole week I was there.
I entered my room and head to the bathroom to notice the shower handle was laying in the tub. I put the handle back on, but it didn't stay on very well. I also noticed the grout in the shower was falling out.
A note to whoever buys the sheets... buy real linen. Whatever I was sleeping on felt like plastic sheets and rustled like so.
The final and most concerning issue was the lack of hot water. I had one morning shower without hot water and the following day I heard the front desk taking calls for others without hot water. Overall disappointed with the experience.
March 1, 2013
Rated 3 out of 5 by OK3211 Just OK
The overall hotel was OK, parking was a mess, our keys were difficult to use when we tried to enter our room, they had to be swiped 20 times before they worked, the toilet malfuntioned and we had to take the lid off during the night to fix and maid left the lid on the bathroom floor.
September 24, 2013
Rated 4 out of 5 by Horatio99 Water in the bath
We arrived late on Thanksgiving Day night. The Doorman, Valet and Front Desk Staff were terrific. The room was very nice.
The only problem was that there was clear evidence of relatively recent water damage on the wall of our bathroom which someone tried to cover up with wall paper. Very disconcerting for such an otherwise very nice room.
November 29, 2012
Rated 5 out of 5 by Terry12 Service
Visiting with the NADE conference, I often had questions as to where rooms and elevators were. The staff seemed to show up out of nowhere and immediately sent me to my destination. And they were never obsequious or annoying. This was the perfect place to stay for a convention, large enough for our needs, but comfortable for a second home.
March 3, 2013
Rated 1 out of 5 by Markus Loud noise in room
The Sheraton in Denver is a great Hotel, but there is two things I expect from a hotel room. It has to be clean and quiet. All through the night, in 30min intervals, a very loud noise kept me up. Sounded like the water pipes. From 4.50am in the morning some construction noise or street cleaning start adding to the already bad experience.
April 14, 2013
Rated 4 out of 5 by JDL1111 Room issues
The room was very nice but I was surprised by having no soap in the bath and a wet spot on the carpet.
Also, while out on 16th street I called the hotel to inquire about a lost item and had to call three separte numbers and wait an inordinately long time to reach the hotel staff.
The TV was difficult to use because no guide was available.
June 4, 2012
Rated 4 out of 5 by Jeff Business Hotel in great location
This really is a city business hotel and we had a tiny but comfortable room. We were upgraded so I wonder what we might have had.
The bed was very comfortable and appeared very clean with nice pillows.
The bathroom was a bit tired with the handle falling off the bathroom tap.
It's in a great location on the mall which is why we chose it.
January 26, 2013