Rated 4 out of 5 by Goofey1 Beware of the enhanced charges for the Club Lvel Rooms
I recieved a note from the Hotel to offer an upgrade from the room I had booked to the "Club" level. It was for $20.00. We decided the benefits were worth the extra $20. To our surprise, the "Club" level room had two double beds instead of queen or king beds. The room was very small. When we got into the room we were very disapointed. We went back to the front desk. We spoke to Clint. He was very helpful. We told him we were disapointed and he tried to get us into a suite with queen beds. There was none available for Friday and Saturday night, but we did get to switch to the suite on Sunday6 evening. The suite was huge, but the bath was extremely smal for an executive suite. We were disapointed in the size of the bathroom, but the suite was extellent. Overall we had a great stay and the staff was suberb!!
July 23, 2012
Rated 4 out of 5 by kt086 Beautiful Hotel
The Hotel was beautiful and very comfortable. Front desk staff did a good job, but I was left to try and figure out the tax-exempt status for my non-profit, even though I had thought I had taken care of this ahead of time. I had a lot of items to get to my room (as we had finished a long, hard, day working) and received no help in getting luggage to room. Just handed my luggage and staff walked away, leaving me overwhelmed. Sometimes that little bit extra could make a difference.
February 18, 2013
Rated 4 out of 5 by DepMay This hotel has many conference facilities and guest amenities
Restaurants offered good service and fare.
Housekeeping could use improvement. (i.e. More frequent sheet changes, more thorough vacuuming/floor cleaning)
May 25, 2014
Rated 2 out of 5 by Claudia25 Room
I stayed there to attend the Starwood conference. I checked in and left my bags in the room, when I came back for a little rest I opened the bed and I found hair on the linens..I requested a fridge so when the attendant brought it I showed her and she kindly offered to change them. I called guest services and spoke with "Eric" supervisor, he apologized. Then I decided to unpack, I opened a drawer and I found more hair! Not only in one of them but actually in all of them.. I called again to guest services and Eric once again apologized. Attendant Olga came back with the new linen, I showed her the hair inside the drawers and she cleaned them all. She was very nice and attentive. I never had a follow up call from the supervisor, nor a note from management apologizing for the issue. Lack of customer service..
March 19, 2012
Rated 5 out of 5 by KTBUG What a wonderful experience
The experience began with a wonderfully responsive staff. The accommodations met my expectations and the room staff were very responsive to guests questions and needs/
I would recommend this facility to anyone traveling to the Denver area.
May 18, 2014
Rated 2 out of 5 by Bobby Housekeeping
I stayed at the Sheraton for ten nights and housekeeping did not clean my room two of the ten days. When they did clean my room, they did not tidy up the bathroom or the room itself, did not provide additional water, left new towels on sink counter instead of hanging them, did not remove my room service dishes that were left from days ago, and did not empty my trash bin. I highly encourage Sheraton to speak to their housekeeping staff and ensure their cleaning job is adequate.
January 24, 2013
Rated 3 out of 5 by susanl conference stay
The soda machines on my floor did not work and when I called the front desk they brough up a can of soda immediately at no charge. But the next day the machines still were not working.
Also, the air did not work too well and my room was very stuffy. I like a cool room to sleep in and this certainly was not. It was very warm for early November, so maybe it was turned off for the season.
Great location for a conference,a s I walked the 5 blocks to the cnvention center each day.
November 12, 2012
Rated 5 out of 5 by SusieZ Very Good Hotel
I liked savings from not having towels picked up each day. Was not able to lower temperature a bit.
May 27, 2014
Rated 4 out of 5 by Keron Hail, Rain, and Tornados
Despite the weather, the hotel was a generally comfortable place with helpful staff. The rooms were way too small in the Tower -- dorm rooms are bigger.
May 24, 2014
Rated 4 out of 5 by PM59 Hotel has good staff but rooms need improvement
Staffs were generally very responsive.
The bathroom was way too small with no room to move around. The bath tub and shower plus vent need to be updates (they look old and obsolete)
May 21, 2014
Rated 4 out of 5 by Dave Very pleasant staff, spotty execution
Long trek to Tower 1028; room keys did not
unlock door; I called operator, who sent
Security, who solved problem. Minimal toilet paper on roll, shower handle came off, bath
door squeaked excessively. I explained this on 4/15 to Shift Manager Aubrey, who
corrected problems and cancelled breakfast charge. On evening 4/14 I waited for table at
Yard House and then could not get a waiter.
Hostess cancelled charge for dinner.
All personnel were friendly, courteous and helpful.
April 17, 2013
Rated 2 out of 5 by MHT94131 Big noisy, confusing hotel
I've stayed in other large Starwood properties and this hotel is below the others. One has the sense of constant confusion, large groups of various (loud) contingents and a confusing layout that requires either a series of elevators, escalators and stairs to move between buildings or crossing the street. Even staying on the Starwood floor, Saturday night was noisy enough that it was hard to fall asleep and my sleep was disturbed a couple of times.
Staff is great however
May 3, 2012
Rated 2 out of 5 by LaurieD Worst stay.... :(
Would not recommend any king size rooms in their Tower building. Room/bathroom very small, about the size of a handicap stall in a public bathroom. Walls thin and lots of noise on the floor. First time I've ever had to call security for noise issues. The a/c unit was so noisy that we had to turn it off for the night just so we could sleep. We have stayed on the Plaza side previously and have not had any issues there. Also, only 2 bathroom towels, had to call for extras.
July 23, 2012
Rated 4 out of 5 by McBride1957 Denver Sheraton
Overall experience was good, great down town, great aminities, very nice staff.
As a platnum member and staying in a suite I would have expected given my reservation included 4 people that we would have recieved a proper amount of towls, coffe and drink glasses or at least enough of those items each day for four people. It was no differnt than when I stay in a single room by myself. Each day I would have to ask for additional packets of coffee and water for the number of people staying in the room and that was only for one cup each, which is fine. We re-used towls and wash out our glasses. I have stayed at several Sheraton suites in the past and they were all well equiped each day. Just thought you may want to know at least for future customers staying in a suite. I would have expected more from a suite experience.
December 30, 2012
Rated 5 out of 5 by LKJK Great hotel!
I highly recommend this hotel. The location was perfect for easy access to shopping, a variety of restaurants and easy to access "free" public transportation. The service was prompt and courteous.
May 19, 2014
Rated 4 out of 5 by GOHome72 Sports weekend
We stayed at the Sheraton as we were attending both the Bronco game on Saturday and the Rockies game on Sunday. We found the staff to be friendly and helpful. The location was very convenient to all the local bars and restaurants.
On the Saturday when we checked in and got to our room there was a party going on in the room across the hall at 3:30pm. We contacted the front desk and they immediately reacted to our concerns and moved us to another area of the hotel. Unfortunately, the hotel was 100% occupied so even though we moved, there were teenagers running up and down the hall until 3am. We did not call the front desk again.
Sunday night was great and very quiet.
The staff in the restaurant were very attentive and the service was friendly and quick. We will definitely stay here again when we are in downtown Denver.
August 23, 2012
Rated 4 out of 5 by John010 Service is exceptional
During the time I was here, I became sick and had to go to the hospital emergency room. The front desk was great. They arrange (at 3 a.m. in the morning) for security to assist me in getting down to the lobby and having a cab take me to the hospital. The hotel picked up all the transportation cost.
The staff were truly helpful and professional.
April 28, 2014
Rated 1 out of 5 by Corabi Corabi
This was one of the worst hotels I have ever stayed at. The air conditioning did not work properly which made the room very uncomfortable. One night I ordered room service and the maid never removed the tray the next day. Finally, when I went to get a shower prior to leaving for the airport I was surprised to find the water completely brown. It didn't look like rust. I had no idea what was in it or if it was safe so I couldn't shower before my 14 hour trip back home.
February 7, 2013
Rated 4 out of 5 by RM38 Review after 5 weeks
Staff is friendly, but have been unable to assist me with remediating an issue from a couple weeks back regarding 1000 Green Choice points I was due when I elected that option. I've gone through three front desk folks (who have all mentioned that they will forward the request to Starwood accounting) as well as left a message for the front desk manager, but to no avail. I never realized that it was so difficult to get this corrected in your system for a loyal patron.
March 22, 2013
Rated 5 out of 5 by Karen2 Great hotel
This hotel was very comfortable and had many options. Rooms were quiet and beds comfortable.
May 24, 2014
Rated 3 out of 5 by jimr77 Interent issues
I could not get onto the internet and had to call your help desk. They could not resolve my issue so what they did was give my laptop IP address access for only 24 hours. After the 24 hours I could not renew to get another day. I used my phone as a hotspot, which was faster than the hotel internet. As for phone service, my Verizon phone usually never has issues with a signal anywhere but at your hotel it did in several places in the hotel. Not impressed at all.
December 10, 2013
Rated 5 out of 5 by TMRM Great, centrally located hotel
This centrally located hotel is on the 16th Street Mall and close to the Capitol. Large rooms are well appointed. They have a "green cleaning" program that rewards you if you choose to skip maid service. I did that, but had a couple problems getting re-stocked with coffee/tea, etc. In the end, though, guest services does a really good job, considering they have over 1000 rooms to service.
April 11, 2014
Rated 2 out of 5 by DGM78 Needs updating
The room was comfortable and the location was good. However, the hotel is very dated and needs improvements. My air condition never cooled the room over the 5 nights I stayed there. The hot water was also inconsistent in the shower. It was ice cold then scalding hot every 30 seconds without ever touching the controls. The towels in the bathroom had a "wet dog" odor. I am a SPG Gold member and stay with Sheraton all over the world, and this location is below par.
September 30, 2013
Rated 5 out of 5 by SmileSeeker Excellent Venue for Conference
I've been to Denver many times for conferences and special events but this was my first time staying at the Sheraton Denver Downtown. All the staff and the property itself have earned my future business. Kudos for delivering with such a great combination of professionalism and friendliness!
May 5, 2014
Rated 2 out of 5 by JAL2014 Needs Improvement
The hotel staff and amenities are very good to excellent; however, the room, at apparently government rate needs improvement in two ways: 1) the bed was very uncomfortable, linens were too small. 2) when left open -- the bathroom door prevents a person from sitting straight ahead on the Toilet -- in essence one must sit sideways to fit as the door is in the way.
April 14, 2014
Rated 3 out of 5 by havebusinesswilltravel Valet Parking Blew it!
I love Sheraton properties. I stay at them all the time, and this property is a very nice one located right on 16th mall. The rooms are very small but not uncomfortable and there is a Taphouse right in the hotel which is nice, plus all kinds of food, fun, bars, etc out the front door. The staff did not offer an upgrade and when I asked I was pretty much blown off. Also, if you drive a large vehicle (we drive an F350) do not stay here. I was told when I pulled up, "sorry this wont fit in our parking garage" and that was pretty much all I was told. One of the Valets said "there should be some parking lots close" so that left a pretty bad taste in my mouth. If you drive a small to normal sized car you should have no problem. Still, service could have been much better. The club lounge also was sub par compared to most Sheratons.
June 16, 2013
Rated 2 out of 5 by HDlink Room cleanliness substandard
I had issues with the cleanliness of my room.
First thing I noticed was desk and furniture surfaces were not wiped clean. I found sticky residue on several surfaces. Bathroom floor was dirty. Toilet Paper holder fell off the wall. Sink faucet came off in my hands. Steam iron stuck to ironing board surface when hot and would not slide. One of the wall power outlets collapsed in on itself when I tried to plug in the iron. Overall unsatisfactory room condition.
August 23, 2013
Rated 5 out of 5 by MB3012 A great experience
The Club Level amenities were really appreciated. It was wonderful returning from a long conference day and being able to enjoy delicious appetizers while relaxing, looking at the great view. My room was very comfortable and I was able to adjust the temperature just right. The bed and pillows were more like home than other hotels. Jeff at Penfield's was very helpful when I had to ship a package home. I would definitely try Sheraton hotels at other locations.
July 19, 2012
Rated 1 out of 5 by PatrickVergult Bad customer treatment
Initialy I booked a room for 3 persons. The room I got at first was only for 2 and there was no space for a third bed.
Only after one hour of arguing with the very impolite hotel manager I got a convenient room for 3 persons. The worst customer treatment and customer service I ever experienced in a hotel
May 2, 2014
Rated 3 out of 5 by husty Internet Scam
Having to pay at least $10/day for a basic service like wifi is outrageous. This service is offered for free at any budget motel and it was a scam to have to pay for it. Moreover, having to utilize two different networks between the lobby and the concourse levels was highly irritating, made even worse by the fact that they constantly timed out.
And to boot, there are no mini-fridges and microwaves in the rooms! I will never recommend this hotel to anyone.
November 23, 2012