Rated 5 out of 5 by MB3012 A great experience
The Club Level amenities were really appreciated. It was wonderful returning from a long conference day and being able to enjoy delicious appetizers while relaxing, looking at the great view. My room was very comfortable and I was able to adjust the temperature just right. The bed and pillows were more like home than other hotels. Jeff at Penfield's was very helpful when I had to ship a package home. I would definitely try Sheraton hotels at other locations.
July 19, 2012
Rated 3 out of 5 by Swills Poor guest services
The individuals in guest services were very unhelpful. Every time I called about a question or assistance, they directed me to someone else or couldn't help me.This goes for room service as well. There was a tray in the hallway for at least 6 hours needing to be removed. The room was adequate as was the lounge. The gym facility was very nice.
Location was central for convention center and mall, but a cab ride away from any good restaurants and nightlife.
September 9, 2013
Rated 3 out of 5 by Brad2014 Gaps in the windows lets in the cold
Admittedly it was the coldest weather ever in Denver, but having to wear a coat, gloves and hat while I was on my conf call from the room, I say that wasn't the best experience I've had at a Sheraton. When I looked to why it was so cold in the room whilst the temp on the aircon was 75F. There was 1/8" gaps in the walls where the windows connected. No wonder the room was cold
February 7, 2014
Rated 3 out of 5 by husty Internet Scam
Having to pay at least $10/day for a basic service like wifi is outrageous. This service is offered for free at any budget motel and it was a scam to have to pay for it. Moreover, having to utilize two different networks between the lobby and the concourse levels was highly irritating, made even worse by the fact that they constantly timed out.
And to boot, there are no mini-fridges and microwaves in the rooms! I will never recommend this hotel to anyone.
November 23, 2012
Rated 1 out of 5 by Trigg Very Unhappy
We had a reservation for over a month and when we arrived we found out they wanted to send us to another motel because they had let someone else have our room. We were traveling with another couple and attending a football game at night close to this motel and that's why we wanted to stay here. The other motel was at least 20 minutes away and we didn't want to have to worry about driving after the game and we wanted to spend some time downtown.
November 21, 2013
Rated 3 out of 5 by Alien The little things count
Very nice, convenient location. To be perfect they need to pay attention to the small things e.g Bathroom door towel hook was missing leaving holes in door. The handle on the shower valve was loose, I was expecting it to fall off during my stay. While I did ask about getting in and out of garrage with car, checkin staff did not activate the room key to the garrage. They also had no clue @ how to assign the continental breakfast which came with the room.
January 12, 2013
Rated 3 out of 5 by Justintotennis Room Unsatisfactory
At first glance, the hotel was great. I was there for a conference and everything went smooth. But then I got up to my room. I was able to turn the TV on, but not able to turn it off and I couldn't even find where to pull the plug until the next morning. So I had to sleep with the TV on all night. Also, the bathroom door doesn't shut properly, and there's a big cracked spot in the ceiling above the shower. It was room 734 in the Towers building.
November 4, 2013
Rated 2 out of 5 by dissatisfiedcustomer88 Guest beware!
Arrival and guest-check in went well-nothing to complain about there. But the room was just horrid!
The room was "non-smoking" but the bathroom smelled of smoke, I'm sure the previous guest had smoked in there. The walls were dirty, there were staind dripping from one of the walls. The AC/heater box did not work and our room was extremely hot! The room was outdated and seemed very old. The hallway to the elevator smelled moldy. Oh what a terrible stay!
February 4, 2013
Rated 2 out of 5 by Anonymous8859 Unsatisfactory
The bathtub did not drain. The heating/cooling unit in the hotel room did not work. I shared my feedback with the front desk when I checked out and they told me that the overflowing bathtub was their 'indoor pool' feature.
I was pleased that they offered to bring up a small refrigerator to our room.
February 25, 2014
Rated 2 out of 5 by CSch It was fine
This stay didn't "wow" me. The pillows were too soft and the blanket was a bit suffocating. The wireless set up did not work, but they allowed use it without room charges. The toilet sounded funny and after every shower there was a high pitched ringing. Some folks did not have hot water. I was fortunate! I also found he prices quite high for food and beverages. It was very clean and aesthetically pleasing. The food served at the meeting was very good.
February 23, 2013
Rated 4 out of 5 by Putin Seems a bit understaffed
It is a decent hotel with a nice central location. The only not too pleasant feature is that my room was not made up 2 days out of five I stayed there. Good I stayed alone so I could get by with a double share of towels.
March 8, 2014
Rated 5 out of 5 by Xion My visit made me a Sheraton fan
I visited Denver on business & my experience at the Sheraton was very positive. The staff was very accomodating and friendly. The young man Ben at the front desk was very patient with me (I was very annoyed from my flight from NY) . This hotel also has a Business Center which literally saved my life (&job) because of course I forgot to print a few documents prior to my arrival. Location is great and the eateries on site are also good & convenient !
September 11, 2013
Rated 1 out of 5 by Kimh March 30, 2013 Stay at Sheraton
We had booked this hotel because of it's proximity to the 16th street mall and the rooftop pool. The pool was freezing, couldn't stay in for more than a few minutes. Very disappointing because the spot is so great. Went back to the room to take a hot shower.....but the water was brown and lukewarm at best. Upon check-in, we were told that the hot water would be off from 11pm-5am. I tried to take a shower at 8:30. It still wasn't hot the next morning.
April 2, 2013
Rated 4 out of 5 by Debra58 Checking in
My only BUT MAJOR complaint is that the room I reserved in advance in association w my professional meeting in your hotel was unavailable. I was sent to a lesser level room which was not ready @ 7pm. I had to speak to the manager in order to deal with this. In the end, I was given the room I had reserved w an excellent view. Why the hassle? Does not bode well w a weary traveler. If I were a man would I have had to deal w this sort of treatment?
June 17, 2013
Rated 4 out of 5 by sgimattendee meeting attendee
My only complaints are:
1. The living room of my suite smelled like old cigarette smoke, even though it was supposed to be a nonsmoking hotel.
2.The layout of the conference space made it difficult to navigate and find different meeting rooms, but the staff did help with this.
3. Homeless people stare into the windows of the fitness center; I suggest installing 1-way glass windows so that those inside can see out but those outside can't see in.
April 29, 2013
Rated 4 out of 5 by JustAguest Not quite what I expected
I was not able to find a steam room or hot tub.
The sidewalks outside of the Tower side were not well shoveled (rest of downtown sidewalks were clean and dry and it was slippery in front of the hotel.
Called guest services a few times with questions. once, rang for about a minute with no answer. When the phone was answered, the information provided was accurate, timely and friendly.
Check-in and check-out were very quick, courteous and easy.
April 12, 2013
Rated 4 out of 5 by Johnji A great stay!
Club level was great. The reception and check-in was flawless. And the room was spotless. But there were issues. I had to ask 5 people before I got to the right place for my car. And the internet was a pain. I wasn't told about how to get the internet free(A club level extra) until I paid for one day. And the dang thing kept disconnecting. But overall I was very happy with the stay. And I hope one day that the internet will be free everywhere.
October 31, 2012
Rated 4 out of 5 by csar23 Loved the Service, missed the pool.
Absolutely loved the service at your hotel, especially from Charles and his crew. The Front Desk woman, could use some instruction on customer service. Sorry, I can't remember her name. Her comment to me that if she needed something from me, she'd ask for it, did not set well. Terrible tone for the front desk to be setting. And where was the pool? Under construction/maintenance. That was a bummer, but understandable. Give my Kudos to Charles.
May 17, 2013
Rated 2 out of 5 by JandL1 Couldnt sleep
First nite music outside played loud& late.
Air cond went off in middle of nite.called guest svc,they said it was on a moton censor.
Who moves about the room in the middle of the nite on the last nite found messing with the fan controll I could force it to stay on. Couldn't guest svcs hav told me that? They said nothing could be done. Sink filled with water & drained after I left in the am. Had a full schedule came to sleep didn't do so well!
July 30, 2012
Rated 2 out of 5 by Trish Family stay
When I reserved te room on phone I was told there was a pool for kids then told the price for room and rooms were next to each other. When I checked in I was charged more for room and then they had to find rooms for us. I didn't have the rooms I asked for was charged extra for one room and they were far apart. Then told pools were not working and had to walk 6 blocks to westin hotel. The valet parking gave no direction because I didn't tip.
May 25, 2013
Rated 2 out of 5 by aggie1976 old legacy hotel, needs improvement
An old legacy hotel that Sheraton has tried to upgrade to today's business traveler but more work is needed.
The Good: The fitness centrer was excellent. Great selection of equipment, lot's of machines,
The Bad: There was one working electrical outlet in the room.
The bathroom needs a lot of work. The toilet seems to be original 1950 style.
The TV while an LCD had horrible sound and available channels was 1/3 sports channels.
A/C was noisy
June 28, 2013
Rated 4 out of 5 by EPS88 It's an average hotel
Staff was nice and service was good. I was disappointed when toilet was broken and water ran through it non stop all night. Additionally, something was wrong with the hot water and my first day I had to took a semi-cold shower. Finally, I went to the gym and they had water but no cups. Small things, but made a difference to me.
February 13, 2014
Rated 2 out of 5 Too many miss's
Here are my comments
- the logists of the hotel are complex if you stay in the Tower
- The conciege level where we stayed had small rooms and not worth the extra charge
- We were given card keys that did not work first time
- The card keys were disabled when we returned on our second night
- There was no information provided on the facilities of the concierge hospitality room
- we were charged for drinks in the concierge hospitality room
September 8, 2013
Rated 4 out of 5 by Beowulf Great Stay
All apsects of our week long stay at this hotel were great. The only exceptions were the club and the furniture
The staff in the club worked like demons, But the kitchen did not give them much to work with and they close at 7:00PM (the room is open but no service. We did not feel we received our full value for this feature.
Also there is minimal storage space for stuff. Stupid little boxes on shelves in cabinets and not very many of them!
June 28, 2013
Rated 1 out of 5 by Sonia99 Unacceptable
Unable to get wifi in room due to location? IT had no suggestions. Hot water tap in the sink did not have water 1/2 the time. The shower was barely warm and would end cold daily. The grate for heater rattled which was very difficult to sleep. Staff just told me that the problems were being addressed daily, but this continued over 4nights, 5 days. When I discussed this at check-out , I heard the same excuses. No efforts to correct things.
February 11, 2013
Rated 2 out of 5 by JJ99 Sheraton not up to standards
I was disappointed that the hotel did not have free in room internet service, and that what they did provide was 45 minutes a day in the lobby.
Also, our room was not ready on time and the staff did not give us any reason why or any options available to us. We finally had to call corporate head quarters. I would have hoped that after sitting in the lobby for hours waiting, we would have got a complimentary meal, but none was provided.
March 5, 2013
Rated 4 out of 5 by BigMac57 Training Conference Trip
This is a great location but it is obvious that if you don't demand service you are left to fend for your self. I never heard from anyone until I called desk to find out how to checkout. Parking (Room Key)card was not activated for garage. Had a bad experience with rusty water in Shower last morning there. Upon complaining management was very quick to make things right. i would stay again. Refrigerators in room would be good though.
June 11, 2013
Rated 4 out of 5 by Jillz Staff gave great service....
I want to thank the staff of the hotel for their great service, and I know that they were only doing their jobs, but that doesn't guarantee professionalism and good spirit, or people skills, and the staff was very pleasant, never did they act like I was bugging them. I had two people with me who required wheel chairs, so I needed help with pushing them, and luggage carts, couldn't have done it without a lot of stress, so THANK YOU!
August 12, 2013
Rated 5 out of 5 by Stella It was great experience!
It is 4th time to stay Sheraton Denver Downtown and I always am satisfied with your hotel. The location is great and employees are professional and nice to customers.
One thing I would like to comment is about the elevator. Would you either explain to the guest or put sign on the slip for the card keys about operating elevators? I have been there several times but I keep forgetting about sliding my key to reach guest floors. Thanks.
February 24, 2013
Rated 2 out of 5 by JP12 SMALL rooms and out of date
Although the staff was great about relocating us, the first room we had smelled bad and then we were relocated to a much bigger room. However, the bathrooms are very small, and the light in the bathroom had an AWFUL buzzing noise sometimes when turned on. The club level amenities are great, but I would choose the Westin over this hotel every time for the comfort and extra space in the rooms. Without central air, the room was stuffy.
July 27, 2012